What do you think were the BEST and WORST points this year for RIM?

This past year was a bit of a rollercoaster for RIM. On the good side we started out 2011 on a high note as we first got a glimpse of the BlackBerry PlayBook and all it had to offer at CES. We moved through the year to the PlayBook release, then the BlackBerry Bold 9900/9930 announcement at BlackBerry World. There were rumors of more devices early on, but we didn't see any pop up officially until late in the year. RIM has its fair share of bad notes too with PlayBook software delays, their biggest outage in history and falling stock prices. Every tech company has high points and low points, so for now we just look forward to 2012 when we'll see the PlayBook 2.0 update and hopefully more than a few BBX superphones.

What we want to know is what you think the best and worst points of 2011 were for RIM. What was it that impacted you the most on both the high side and low side? Pick one answer in each of the polls above, then hit the comments to sound off with your year-end thoughts for 2011.