Switching from a BlackBerry 10 Smartphone to the BlackBerry KEYone is easy with BlackBerry Content Transfer.

If you want to transfer your data from your a BlackBerry 10 smartphone to your new, Android-powered BlackBerry KEYone, you can use the BlackBerry Content Transfer app.

Getting Started

Before getting started with the BlackBerry Content Transfer app, it's important to know what can and cannot be transferred using this process. You can transfer the following types of data that are saved in the storage space on your previous BlackBerry 10 device:

  • Contacts
  • Calendar events
  • Pictures (non-DRM)
  • Videos (non-DRM)
  • Music
  • Text messages (SMS) (Max of 3500 messages)
  • Notes and tasks from BlackBerry Remember
  • Email accounts: BlackBerry Content Transfer detects the accounts on your previous device and prompts you to enter the passwords for each account on your new device.
  • Documents

In order to transfer any data, you must have the BlackBerry Content Transfer app downloaded onto your BlackBerry 10 Smartphone as well as your BlackBerry KEYone. BlackBerry KEYone comes with it preloaded, and the BlackBerry 10 version can be downloaded here.

Note: If you have personally created any folders on your BlackBerry 10 Smartphone and use them to store photos, documents or music, any content within those folders will need to be moved out and placed within the system folders on your BlackBerry 10 Smartphone. If you do not do this, the files will not be transferred.

Example: If you created a folder called My Workout Music and it's NOT inside the BlackBerry 10 standard Music folder, it will NOT be transferred.

Turn off data encryption on your BlackBerry 10 Smartphone

This may or not not be enabled, but if it is, you must go through the process of disabling it before you transfer any content.

  1. On the home screen of your previous device, swipe down from the top of the screen.
  2. Tap Settings > Security and Privacy > Encryption.
  3. Turn off the Device Encryption switch.

Transferring Your Content

The BlackBerry Content Transfer app provides two options for transferring your data:

  • Google Drive: You can transfer your data to Google Drive. After your data is on Google Drive, you can transfer it to your new device.
  • Media card: If you have a media card, you can save your data on the media card and then insert the media card into your new device.

Transfer data using Google Drive

Before you begin: You must add a Google account to your new device. In Settings, tap Accounts > Add account > Google, and follow the prompts.

  1. On your new device, open the BlackBerry Content Transfer app, and then tap This is my new device.
  2. Tap Next again, and then choose the Google account that you want to use for the transfer.

  1. On your previous device, open the BlackBerry Content Transfer app, and then tap Next > Next.
  2. On your previous device, if necessary, log in to your Google account. If your Google account is already set up, read the terms, and then tap Allow to continue.

  1. On your previous device, select the type of data that you want to transfer to your new device, and then tap Start.
  2. On your previous device, on the Create password screen, do one of the following:
  • To protect your data, enter a password. Enter the password again, and then tap Next.
  • To transfer your data without encryption, tap Skip.

  1. On your new device, if prompted, enter the password that you created in step 6.
  2. On your new device, if prompted, enter the passwords for your email accounts.

After your data is transferred to your new device, you can delete your data from Google Drive. Tap Remove transfer files.

Transfer data using a media card

Before you begin: A media card must be inserted in your previous device, and the media card must have enough available space for your data. Remember, do not remove the media card from your previous device until you are prompted to insert it into your new device.

  1. On your new device, tap This is my new device, and then tap Use another method.
  2. On your previous device, open the BlackBerry Content Transfer app, and then tap Next > Use another method.

  1. On your previous device, select the type of data that you want to transfer to your new device, and then tap Start.
  2. On your previous device, on the Create password screen, do one of the following:
  • To protect your data, enter a password. Enter the password again, and then tap Next.
  • To transfer your data without encryption, tap Skip.
  1. Depending on the amount of data on your device, the transfer could take several hours.
  2. When prompted, remove the media card from your previous device, and insert the media card into your new device.
  3. On your new device, if prompted, enter the password that you created in step 4.
  4. On your new device, if prompted, enter the passwords for your email accounts.

After your data is transferred to your new device, you can delete your data from your media card. Tap Remove transfer files.

The two methods above are the most reliable ways of transferring your content when using the BlackBerry Content Transfer app. Keep in mind, though; there are multiple third-party options available for moving your content available on the Google Play Store.

BlackBerry KEYone

Learn more at BlackBerry Mobile