CrackBerry's help guide to resolving a 552 error on your BlackBerry. Fix with a simple battery pull or reloading your OS.
The dredded BlackBerry Error 552 -- It's something that every long-time BlackBerry user fears and has seen over the course of their BlackBerry lifespan. The 552 error is caused by an issue with your BlackBerry software (typically an application) and can most times be resolved by performing a hard reset on the device, or worst case, reloading the device software.
In some cases, the only solution for a 552 error on your BlackBerry is to reload your device software. Unfortunately you'll need access to a PC to get your BlackBerry back up and running in this situation, but it only takes a few minutes and you're device will be as good as new. If you're somewhere with no computer access however, you should be able to reset the device and use it until you can reload or update your device software. A 552 error on your BlackBerry may seem bad the first time you see it, but fear not because it's easily resolved.
In most cases, after receving a 552 error on your BlackBerry, performing a hard reset (remove the battery, keep it out for a few seconds and then replace it) will solve the issue. Your device should boot as normal, however If the issue persists, you'll need to reload or update your device software.
To reload or update your device software after a BlackBerry 552 error, follow our full tutorial here. If you cannot get your BlackBerry smartphone to start up or you receive a different error, you'll need to follow this guide on how to restore a "nuked" BlackBerry.
Need more help? Head into the CrackBerry Help and Discussion forums for more!
Reader comments
How to fix a BlackBerry 552 Error
I never seen a 552 Error on any of my Blackberries. I guess I am lucky when it comes to this error.
Me neither
Me either ! (god - hope I'm not jinxing myself)
Quick, Knock on wood guys!
I've seen it once on my 9700. I ended up borking a leak install, and just reinstalled,and voila! Good as new.
I havent seen it either :)
I had one last month. Reminded me of the old school "blue screen of death" for PCs. I reloaded my software and now my bluetooth doesn't work.
I usually saw it when I need to reload the OS of a bricked/nuked BlackBerry, after clicking on "wipe device" on BBSAK :D
I'm a technician and I mostly work on blackberry handsets, and I've seen countlesssss blackberries come into our office with errors like this, from the lowly BB 7100 to the High End 9930's and 9860's . As mentioned in the article above, it's mostly certainly always some APP on the phone that went "berserk" so to speak. In my cases though, a simple battery pull solved less than 10% of this problem. A total OS re-load was always done. In this mode / state the phone is in, a customer (or your) information cannot be backed up!
I've never seen this error either... Kind of a long shot to say that every BB user has seen it.
Had it happen when I was updating my 9860 to 7.1. All I did was unplug the USB, wait about 10 sec and plugged it back in. Worked fine after that.
why not just start the device in "safe mode" and check the error log on the device to find out what caused the error and correct?
reloading the OS seems drastic......
Because sometimes it wouldn't start even in the safe mode... You finish with the error anyway, just as it happened to me :-(
Hey guys i pretty good at this reload OS thing on blackberrys but i have a 9900 and 9100 and they both won't come on... Both screens are black and when i connect it to a Pc or charger they both just flash the red light and ntn else hapens....no loading screen nothing...can this be fixed and how? I've tried reloading the OS a million times n either one and it doesn't work at all :(
Been there, done that.
I've had this issue pop up with my 9100 just last year. My first mistake was assuming my service provider would be able to help. I was told that my device was defective and no longer any good, needed to be replaced. They also went on to accuse me of tampering with the device os to cause such an error.
After reloading the os myself my 9100 has since been problem free.
"It's something that every long-time BlackBerry user fears has seen over the course of their BlackBerry lifespan."
Typo? Seems it should either be "has seen" or "fears".
Count me in the "never seen it" crowd, and my first BB was a Storm. Guess I'm just lucky.
BB Rules!
hi i am having the same trouble the blank screen read "reload software 552" i have been reading through a few forums and have tried to put new os on, my computer wont recognize my device when i first plug it in or at any time . i have also tried to just run apploader wizard but cannot connect my device so now i dont know what else to try
hi I am a woman so I don't know much about tech issues but am not stupid ha! my bold 9700 is 7 years old, never did the default sync on my pc, never ever linked my bb to my pc, dons ask me why, just the way it is, I got the app 552 reset and trying to follow the steps but I am stuck at
C:\Program Files\Common Files\ THEN CANT FIND RESEARCH IN MOTION, just not there
Please help! thanks also I dunno which OS is on my bb
hi I am a woman so I don't know much about tech issues but am not stupid ha! my bold 9700 is 7 years old, never did the default sync on my pc, never ever linked my bb to my pc, dons ask me why, just the way it is, I got the app 552 reset and trying to follow the steps but I am stuck at
C:\Program Files\Common Files\ THEN CANT FIND RESEARCH IN MOTION, just not there
Please help! thanks also I dunno which OS is on my bb
if your blackberry cant connect to the computer just go to: C:\Program Files\Common Files\Research In Motion\RIMDeviceManager and delete all the contents. second: uninstall the BB desktop manager and re-install. this should work. after doing so just reconnect your BB to your computer and click on BB DTM (desktop manager) re-install the OS and your good to go from there