There are several different reasons why a factory reset, or a complete wipe of all personal data on the device (i.e. apps, files, etc.), will need to be performed. Whether its stability issues, an application that caused an error, slow performance, or perhaps selling your device to someone else, the process is quite simple.
Similar to BlackBerry 10 and its Anti-theft protection, the process for the Priv includes additional security measures. For example, when you first setup your device, Factory Reset Protection (FRP), or Android Device Protection, is enabled by default when you activate your Google account to ensure it is not operated by anyone other than you, especially in cases of theft or when misplaced.
Now there is one caveat with regards to FRP protection. Before wiping the device, it is highly recommended removing or logging out of your Google accounts. The reason being is that you run the risk of either being locked out of your Google account or being prompted to re-enter the Google credentials used prior to resetting when the Setup Wizard runs upon reboot. For those who wish to sell or give their device to another user, this could prevent them from activating their own Google account.
Another important item to keep in mind is to backup all important information and data before moving forward with this process. Warnings will appear before any permanent changes take effect.
How to perform a Factory Reset
- Tap the All Apps button at the bottom of the screen > Settings, or perform a two finger swipe from the top of the screen and tap on the gear icon
- Scroll down to the Personal section of the settings menu and tap on Backup & reset
- Tap on Factory data reset. A list of all your installed accounts is shown below along with an option to erase the SD Card (if installed). If you wish to keep the data on your external card, simply leave unchecked or remove prior resetting
- Tap on Reset Phone
- Please note if the device is secured with a password/pin/picture, you will be prompted to enter in their code in order to proceed
- A warning will appear asking you to confirm the action being performed. If you wish to continue, tap Erase Everything
Once the process is complete, all of your personal information is removed and the Priv will bring you back to the initial Setup Wizard.
Reader comments
How to Factory Reset your BlackBerry Priv
i forgot my screen lock password and now have 7 more attempts left. is there anyway i can do the factory reset on blackberry priv ? Thanks
Is there anyway to port BB10.3 onto the Priv?
Posted via CB10
Thanks for the tip!
But what about the hardware button method? Power, home, volume up/down? Or power + volume down or up? That is more important. Leaves me to investigate further at a carrier store.
Typed using my BlackBerry Classic running 10.3.2 on WINDmobile HSPA+
How do you do a hard reset?
Posted via the CrackBerry App for Android
The hardware method you meant right? Crackberry has no article yet. I might just do a video and link it to them.
Typed using my BlackBerry Classic running 10.3.2 on WINDmobile HSPA+
Happy and enjoy priv just starting, the arrives reset day !
Z10/STL100-2 OS 10.3.2. 2789
Yeah, you would need to reset that android everyday due to bugs and problems. This should be on top
Posted via CB10
How to reset Priv. Put it back in the box. Exchange for Passport- there reset.
Posted via CB10
the only problem when i tried to reset my priv, i had to remove all accounts first before it would allow me to do a factory reset, even tried going into the bootloader and everything. So if you HAVE to factory reset it, be sure to remove your goole and blackberry accounts... I removed them all just to be sure
I imagine how the bit about "logging out of your google account before proceeding" will be forgotten by many folks, especially non-CB users. And then buyers will end up with a brick?!?
Posted via CB10
What about booting into recovery and factory resetting the phone that way? Can you boot to recovery on the Priv like on other Android phones?
it won't let you if you haven't unlocked the bootloader... tried it for 2 hours at AT&T on tuesday
I don't know why but I noticed that the red led notification light on the priv is weaker than the one on bb10 devices!!
Anyone noticed that!!??
Posted via CB10
That's because it's Android, everything is weaker. Especially security! But don't worry, they have lots of Apps... ;o)
ฬฬฬ. cåř๓. ℴřg
Show me on the doll where Larry and Sergey touched you.
Can't help you, you got the wrong guy... ;o)
ฬฬฬ. cåř๓. ℴřg
I might add, no one Touches me unless I let them.
That's why I stay away from Android, (for now) your being touched 100's of times each day, without even knowing it... ;o)
ฬฬฬ. cåř๓. ℴřg
Reset great
Q5 OS10.3.2.2474
Wait, no more entering "BlackBerry"? That's a shame...
I'm happy that so many people complain about a phone. It's a sign that the don't have any other problems :-)
Posted via CB10
*they
Posted via CB10
Effing android, ,,, love the swipes and In And out of apps just in a snap on my BlackBerry
Posted via CB10
Lol. Now we fill snippets with how tos on AndroidBerry. How sad for real BlackBerry veterans and lovers.
Please bring us 633 how tos on how things work on an Android smartphone.
Shame on you guys.
I heardeded also with my Skull that hipster and sellout Emm Kay is cracking up about the state of BlackBerry.
Fred Durst for BlackBerry CEO.
Posted via CB10
Keep it Canadian. Devin Townsend for CEO
Posted via CB10
So now that everyone has had enough time with Android to realise that it's complete bollocks and you want to move back to a BB10 device this is what you need to do before you post on eBay!
Posted via CB10
Is exactly what I did lolololololol
Posted via CB10
+10
Posted via my magical Passport, keeping the dream alive Scotland Aye!
Sorry brother not happening. Android does so much more than BB10 just on the play store alone. BB10 is dead and Android is the future. Move with the times.
Posted via the CrackBerry App for Android
http://m.youtube.com/watch?v=K780NXS_WKs
:o)
ฬฬฬ. cåř๓. ℴřg
As much as I love my bb10 z30 it's time to evolve and move on to bigger and better things...be open minded people!!!!!
Posted via CB10
BlackBerry Passport?
ฬฬฬ. cåř๓. ℴřg
Yep!
Via the Passport. http:// twitter.com/ForrestBivens
@Munich669...Open minded is a good thing,Open book is another thing,haha
Good one Jojo.
Someone needs to make sure that the guy from Mars who posted in the -
"BlackBerry Priv to be officially available in Hong Kong mid-November for HK$6,488"
Article hears about this.
That's a long ways away, and we want to make sure he knows what to do... ;o)
ฬฬฬ. cåř๓. ℴřg
That's right...
And that's how a good firewall works. Even in your mind or brain!
;-D
• AC/CB - back in black or highway to mobile h*ll? ;-P •
Tell that to isheeps!
Posted via CB10
Tut tut Droid that's just not good, inability issues on an android/BlackBerry would never had imagined this could happen.......only on Droid.
Posted via my magical Passport, keeping the dream alive Scotland Aye!
This is a very important article for all Priv owners... as it will come in handy many times...
ฬฬฬ. cåř๓. ℴřg
When they sell???
Posted via CB10
Hope the wipe really does a BlackBerry quality wipe, not that Android "wipe" that leaves stuff behind.... :-D
• AC/CB - back in black or highway to mobile h*ll? ;-P •
Priv is getting all the love that Passport didn't! John Chen never loved BB10....
You will have to pry the BlackBerry Passport out of my cold hands!!!
8110-8520-9800-9900-Q10-Passport the beast!
It is not a question of Dislike. BB10 arrived too late, with no apps, with no developer strategy. Chen did what he had to do. You can say the same for Nokia and meego, HP with its own OS, etc. And by judging how he showed up the priv with all BB10 gesture... doesn't sound he deslike BB10
Posted via CB10
I wish Google bought BlackBerry. So everyone could enjoy the BlackBerry gestures, hub, etc. I just received my new Nexus 6p 12 hours ago. I'm not as impressed with it as I was with my Z10 when I got it two years ago. I really wish the swipe up gesture to finish a word was a part of Android keyboard. At least that. Android is more boring as an operating system than bb10. Oh yeah, and ios is hecka boring, too. Even more than Android.
Posted via CB10
That would be a sad day.
Posted via CB10 and the BlackBerry Passport
But i'm so used to typing 'BlackBerry' before I reset my phones....
Posted via CB10
And waiting 1-2 hours for it to clear. No waiting with the Priv.
It took 5+ hours the last time I did it on my Z10.
1-2 hours, lol that's cute, I waited 14 hours for my q10 and then I did a hard reset and had to use the online tool to reinstall the firmware
Via My Black and Gold Q10