Hello again readers! Dear Berry is here once again with a mailbag full of BlackBerry questions and woes. Today's question comes from Meir who asks:

How can I drop one call on a Z10 and continue talking to the other call? ‎This question applies to either; when I was on a call and another call came in middle, I pick up the new call which places my first call on hold. I then want to drop one of the calls and continue speaking to the other person, or when I make a conference call and at one point would like to drop one of the participants.

Being able to switch between two active calls or drop either one of them are actions that are simple to perform. This goes for being able to disconnect participants on a conference call as well. Below are the instructions on how on you can do so on BlackBerry 10


To disconnect a caller when on two active calls

  • At the top of the screen, tap on the image (thumbnail) of the contact you wish to drop. The calls will then swap if applicable
  • Hit the End Key which disconnects that caller. The other party will remain on hold
  • On the call that remains, tap the Resume Key to take it off the hold and resume your conversation 
  • An alternative way is to tap and hold on the thumbnail image of the contact you wish to disconnect, this will bring up the End Call dialog box. Tap OK to end the call. Please note this will only work for the call that is on hold. The current call stays active the entire time


To remove participants from a conference call

  • On the thumbnail image, tap on the three vertical lines in the upper right hand corner  
  • From the next screen it will show you a list of the participants 
  • Tap on the arrow on the right of the person you wish to remove and then tap on the red handset/end key that says Drop [Name of Contact]
  • When you hit Drop it will remove one of the participants but continue the call with those who remain
  • It also gives the option to move the participant to a separate call 


Whether for business or personal if you are on multiple calls being able to switch, drop, place on hold or merge calls is quite simple. BlackBerry 10 offers different ways in which to manage these conversations without worrying you will hang up on the wrong person. Please note the above directions uses Call Waiting, so please check with your carrier to make sure that feature is enabled on your account.


See you next time!

Have a question about BlackBerry etiquette? Need advice on how to cope with your BlackBerry addiction? Dear Berry has you covered and there's no question too big or problem too small. Submit any of your BlackBerry woes by email to [email protected] or on Twitter @DearBerryCB.