Boxtone has announced today that they will be supporting BlackBerry Enterprise Service 10. Boxtone will offer Mobile Service Managent support that includes real-time performance monitoring as well as dashboards, consoles and reports for operations and service desk teams. They will be exhibiting the Enterprise Mobility Management platform this week during BlackBerry Live.

Press Release

Columbia, MD and BlackBerry Live 2013, Orlando, FL, May 14, 2013 – BoxTone, the innovator of unified Enterprise Mobility Management (EMM), today announced Mobile Service Management support for BlackBerry® Enterprise Service 10.

BoxTone for BlackBerry delivers three critical Mobile Service Management capabilities:

  • Real-time performance monitoring of all mobile connections with dynamic performance learned baselines, predictive analytics and proactive alerting of emerging issues to prevent downtime failures that impact users and the business
  • Dashboards, consoles and reports for operations teams with end-to-end status of service quality across all mobile devices, carriers, and network infrastructure for real- time visibility and control essential to meeting service level agreements (SLAs)
  • Consoles for service desk teams to support fast first call resolution leveraging automated diagnostics, embedded expert knowledgebase and “click-to-fix” actions in order to shorten mean time to repair (MTTR) and enable existing teams to support mobile users without adding head count for lower mobile support costs

“BoxTone has a long tradition of supporting the BlackBerry platform and delivering value added Mobile Service Management solutions to complement BlackBerry’s strong security and management for enterprise mobility,” said Alan Snyder, CEO of BoxTone. “Enterprise Mobility Management is essential for any organization mobilizing their workforce.”

“BoxTone is a long-standing partner of BlackBerry and an established leader in providing Mobile Service Management solutions,” said Steve Clarey, Director of Enterprise Alliances at BlackBerry. “BoxTone works together with BlackBerry Enterprise Service 10 to enhance Service Quality Management by providing automated proactive monitoring, which can increase the responsiveness of an organization’s IT service desk."

BoxTone’s Enterprise Mobility Management platform enables organizations to proactively monitor and support their end-to-end mobile environment. With mobile device use surging in the enterprise driven by BYOD and always-on service expectations, BoxTone delivers the control IT needs, supportability users demand and reliability the business requires for wide-scale, mission- critical mobile deployments.

BoxTone is exhibiting its Enterprise Mobility Management platform at BlackBerry Live (# 162), May 14-16, 2013 in Orlando, Florida and will be Presenting with Customers in Session SPN10 – “BoxTone: Customer Best Practices Managing Wide-Scale, Mission-Critical Mobile Deployments.”