BlackBerry KEYone update

Now that the BlackBerry KEYone transition from Nougat to Oreo is mostly complete, BlackBerry has let folks know the KEYone Oreo beta is now coming to a close. If you were taking part in the beta, you'll be transitioned back to public builds through October and November. Additionally, BlackBerry has highlighted how to remove the diagnostics tokens from your device.

Software Updates

With the October or November releases for KEYone, you will receive an update back to the public, production stream of updates. This update will be delivered by our partner through the Updates app (not the beta process), so watch for it there.

Diagnostics Token

If you acquired the debug token on your phone for submitting bug reports, you're welcome to keep it active and continue to submit bug reports from any software update. We'll continue to monitor the queue for reports. (This is especially useful if you also participate in the Apps beta program!) If you would like to disable diagnostics, please open Settings > System > Developer options > Log collection > Diagnostics settings > General settings, and set Capture to OFF. This will disable all background diagnostic activity enabled by the beta-token.

Either way, the debug token will expire automatically on December 31st of this year, at which time the diagnostics functions will turn off by themselves.

Bug Reports & Suggestions

Our team is taking another pass through the submitted bug reports and suggestions to make sure we have properly captured everything internally. Thanks again for your submissions.

Future Support

If you have a problem with your KEYone that is impacting your use, please do reach out to the support line for KEYone for help.

As it stands, the BlackBerry apps beta program will continue through Codecenter, so if you're participating in those, you can continue to offer feedback there for those releases. If any other betas open up in the future, we'll be sure to let you know so you can sign up as soon as possible!

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