Over the past few OS updates that have been rolled out to Priv, DTEK50 and DTEK60 owners, there have been a few cases where BlackBerry's DTEK app has reported operating system issues after updating seemingly for no real reason. While the number of folks experiencing the issue thus far appears to be relatively small, there have been enough reports now for BlackBerry to add the problem to the BlackBerry Knowledge Base and let folks know they are looking into it.
Overview
When opening the DTEK by BlackBerry application the Device security status shows as POOR and the following message is shown under Operating system integrity: The integrity of the operating system is compromised.
Cause
This issue is under investigation. A resolution is currently unavailable.
Workaround
Complete a Factory Reset of the BlackBerry powered by Android smartphone.
As noted, the suggested workaround in the meantime is to factory reset your device, which isn't always convenient but it's certainly one way around it. I suppose there's no requirement to do that, though, as long as you're not planning to use the DTEK app until the problem is found and corrected. It doesn't stop you from using your device nor is it doing any damage, it's just not accurately reading the device status, which, is slightly annoying. I know a few people in the forums have had the issue, have you?
Reader comments
BlackBerry investigating their DTEK app incorrectly stating device status
I wish to have one
Posted via CB10
Go to the dtek app in the application/apps manager/apps section, then select 'clear data', then select OK or yes. Close all windows, then relaunch. If that fails, a factory reset fixes it.
Glad I don't run into that problem on me passport!
Via my BlackBerry Passport running the latest QNX software release on WINDmobile DC-HSPA+
BlackBerry has acknowledged the problem and will bring an update:
--------------
C_bryant34:
Hi folks - Just wanted to chime in here quickly. The team is actively working through this one and we should have a fix out soon. The particular issue here is actually a false positive report, and we'll be updating our reporting to not surface this one (and a few others we discovered). We appreciate the reports, and your patience as we work through getting a fix pushed out to everyone.
---------i
I am having no problem with DTEK app on my DTEK60.
I just checked. I have the issue. Could it be because I'm running the beta. Also it say I don't have a blackberry phone. I have a priv
It has nothing to do with the Beta. This is a problem.
It looks like it's a widespread problem.
I have the priv as well and have the exact same problem! It says my operating system is no good and also that I am not using a blackberry device.
I have the issue on my Priv but not on my Dtek 50.
I'ts very annoying not having more details about why DTEK said it's compromised. It would have been nice if the software tell us what file, feature of whatever is compromised.
From Canada.
Using a Priv
Posted via CB10
Mine is showing poor :(
From the UK!
Posted via CB10
Some apps like Google Photos don't show in the DTEK app list. How does some apps evade being managed?
They only show the apps not marked as 'system' - unfortunately :-(
....And not even all of those that are not :-%
I always thought DTEK was more of a gimmick app than anything else. Just trying to reassure users that an Android BlackBerry is "secure". Android was never inherently built with security in mind from the ground up. It was meant to compete quickly with iOS...
...man I'm going to miss my BBX device when it gets too old and unsupported.
Poophead Chen.
Posted via CB10
Same happening on Priv
via Z30
Wow. So someone buys a BlackBerry DTEK60 for excellent security but the app says it's poor lmao. Come on BlackBerry!!
Maybe the error is caused by the same software volkswagon used on their cars?
Posted via CB10
Mine happened right after the No Service fix was released. I also don't get the annoying AT&T bloatware update request in Google Play. I do kinda miss the AT&T obligatory sounds at boot up. But to never see the No Service bug is all worth it. Keep up the great work BlackBerry. :D
Actually the bloat-part is a good thing! As this means you can UNINSTALL the bloat that was rammed down our throats in previous builds.
(If they are disabled before update, they just silently go away)
Still on my bb10 and no updates and no issues. My son has a new Samsung s7 curve I think it is. 6 weeks old and already has performance issues. Really sad that the app community didn't support bb10 it really is a superior os. Now we have to live with Droidtrad or the other fruit os. The power of media on weak minded sheepple.
Posted via CB10
BlackBerry got hacked...
Useless piece of software anyway.
Anyway it's not all about BlackBerry and Mr Chen. If he doesn't want to build handsets for us then take a look at someone who does.
https://www.indiegogo.com/projects/symetium-the-no-compromise-smartphone...
What a beautiful high end device .
Posted via CB10
Errr that never made it?
The problem with BlackBerry is that they have become not very trust worthy. Customer service in almost non existing WhatsApp the most popular app in the world is dumping BlackBerry. BlackBerry have dumped BlackBerry. No more handsets or OS. Maybe someone else will build BlackBerry under licence maybe they won't. BlackBerry move over to android and say they have secured this open source OS. Or maybe they haven't. How do much smaller companies like Blackphone survive selling secure handsets. The market is obviously there. The Android route will not work for BlackBerry and the fans will move on. The writing is on the wall. BlackBerry fans will have to look elsewhere. Eventually.
Posted via CB10
This why I love BB10
Posted via CB10
Word. :-)
Posted via CB10 on my PassportSQW100-4/10.3.2.2876
No problems on Passport. OS is not compromised.
Sent from a Silver Passport.
My brother / sister from another.... factory.
I'm also rocking the passport SE.. such a great device. :-)
Posted via CB10 on my PassportSQW100-4/10.3.2.2876
the os is android...the app is correct.
Posted via CBX
It's James Comey covertly checking into your emails.
Well my PassportSQW100-4/10.3.2.2876 works a dream without any compromise. :-)
Posted via CB10 on my PassportSQW100-4/10.3.2.2876
Does that mean the "where is 10.3.3?" threads will stop, since BB10 is obviously perfect and doesn't need updates?
You said it was "perfect".. not me.
Posted via CB10 on my PassportSQW100-4/10.3.2.2876
I am experiencing this issue for a few months now. I am hoping they can fix it as I don't want to do a factory reset.
Dtek just recognized that it's running on Android.
Can't be save.
Posted via CB10
Hmmm BlackBerry 10 OS
Posted via CB10
I still confident in bb10..the best os in the world..faster and easier..not need high spec to run it....in house bb is solid built..last long device.come on bb10..advertise bb devices....the quality is great,people need to know
Blackberry leap
This is happen because bb still new in android....i will not buy bb dtek because they does not have good experience with android yet
Blackberry leap
had it a while ago. The worst thing I find is that the DTEK app did NOT give a notification. It was only when i opened the app (which was probably a while ago) i was very surprised to find out my OS was compromised. Tried everything: uninstaling all recent apps etc... but only solution indeed was factory reset.
The fact it didn't tell me by a notification worries me, and should worry BB as they're proudly marketing the app it does all of that.
Hmmm... let's see.... DTek is telling us that Android security is poor and that the Android operating system is compromised?
I would conclude that DTek is working just fine.
Posted via CB10
I hear the DTEK fix is set to release soon after the BB10 10.3.3 update rolls out.
Funny, I don't have this issue with my Passport.
Rock'n that Passport with the red Kevlar skin
So the main selling point of these Android phones, in fact the only sign of them being anything to do with BlackBerry, isn't working? Not good!
Posted via CB10
No issues with mine on dtek50
Just updated to the newest software upgrade this morning. Don't have any issues with DTEK. However, I experienced the issues long ago after upgrading the software and had to do factory reset.
Happend t me after updating. Fortunately the device was only a day old zo doing a factory reset wasn't a problem for me
No issues with BlackBerry z3 with bb10 os
Posted via CB10
Good, I'm glad that the DTEK app works on bb10 without issue.
Um....?
Blackberry Poptart SE - Cricket Wireless
Also anyone with blackberry PRIV I noticed an issue with not getting late at all and phone would always pick the 3g network over 4g/lte. Contacted telus, they couldn't fix it, did a new Sim card that didn't fix it. Factory restored my phone still nothing. Dtek also showed vulnerability in the system. I downloaded the latest autoloader for Canada and this version of priv. Now everything works perfect. Have yet to see 3g even appear on my phone. It always selects the 4g/lte network now. Also phone doesn't get as hot anymore and battery life improved. Could be worth a shot to try
Happened to me after security patch fixed itself after reboot . Though it was only mine.
I'm also onboard with that issue on my PRIV.
AND BB10 seems to have that same issue, only no DTEK app to report it - but can been seen on BES:
http://support.blackberry.com/kb/articleDetail?articleNumber=000037017
Sadly the workaround there is the same as on Android: "Reinstall OS"
It is pretty embarrassing with a bug like this, that still has no solution. (Wiping your device is not a "solution" but a "workaround")
And quite funny with all the joking-comments from the BB10 users, that do not realise they have had the same bug for over a year...
Same bug?
Reference the image Bla1ze posted at the beginning of the article...
"Discover how apps are using permissions to access your info"
SAYS IT ALL.
Wait... it needs to say "And, while on Android, you cannot turn off the apps that you don't want to have access to your information. "
You are partly right, since SOME permissions can be revoked - and the DTEK actually has an interface for exactly that, though for far from all permissions.
I do not like the solution they ended up with, but they are trying to find a compromise between not making it so complicated that people either mess things up or just wont use it all....
See my comment and their answer in this BB thread http://blogs.blackberry.com/2016/11/the-reviews-are-in-what-zdnet-eweek-...
Lol...i always wondered how reliable and trustworthy DTEK really is.
BB10 OS are the real and true BlackBerry. BlackBerry without BB10 OS are not BlackBerry.
Posted via CB10
Good to hear. That'll show em!
Blackberry Poptart SE - Cricket Wireless
Mine says its compromised as well... waiting for fix other then a wipe.... Hopefully soon.
Mine is compromised.
Hardly anyone uses the Dtek app anyways lol.
Posted via CB10
Really hard to secure Android. The only thing BlackBerry can say is that their Android devices are not susceptible to rooting.
Smoke on the water, a fire in the sky
This happened on the Priv after a regular update. Had to do a factory reset. Was surprised when it showed up as poor, since only known apps are downloaded.
I have seen a related version when launched very shortly after install of new OS-update, but just waiting a few minutes and trying again fixed it.
It got me, and I am glad to hear that my device was no comprised
How do you know it wasn't?
Yes I am experiencing this problem and I was going to call BlackBerry since I have 1 year service but now that I know I'm not alone I will wait!!
BlackBerry would just tell you to wipe the device. That's no solution for sure.
It takes time to find a flaw in the bloat that is android. After all you need 4+ gb of ram to make it run smooth :p
Posted via CB10
^^This.
Posted via CB10
Yes Sir, flawless and secure. Not into Google apps so not sure about that. Got a few apps running on my BBOS10 and it's perfect. Sad day when this OS will not be available.
Posted via CB10
By secure do you mean since no one cares about the BB10 user base because its so small its secure? If so then I agree.
Same difference. Small user base means less threat. As long as OS10 does what I need it to do I'll stick with it. So far it still works fine enough for me. Sure, there isn't very many popular apps in BlackBerry World. & the Android apps run slowly or wonky on OS10. But a lot of us diehards still get done what we need to get done. After all, BlackBerry has always been more about productivity & less about trivial crap.
Posted via CB10 with my awesome Z30 STA100-5/10.3.2.2876 on T-Mobile USA who keeps disrupting & improving the wireless industry (but I'm not a supporter of the new T-Mobile One plan).
I don't want to come off as overly dramatic, but there are two equally frightening options here:
1. The OS is compromised, which means that a BlackBerry for the first time has been hacked.
2. The DTEK app is flawed, which means that it is not reliable in detecting attacks (scary, since the DTEK 50 and 60 are named after a flawed app)
Which one is better? DTEK has either failed or not failed. Either way, this is enough to send BB stock tumbling. If the media actually catches wind of this, they will milk it for all its worth.
Neither of those scenarios matter, really. Android cannot be made to be secure.
It's The Emporer's Clothing, in the year 2016.
DTECK was only a pointer... so, someone found a way around it. Does that really surprise you?
Android, is a Halloween candy bag that has had the bottom cut open. IT CAN NEVER, BY DESIGN, be SECURE.
Personally, I wish the word "secure" was not tossed about like a beach ball at a Pink Floyd concert, the way it's begun to be, here at Crackberry.
Crackberry is a business, in business to make money. The concern and real appeal to mobile phone technology security has faded with BlackBerry 's decision to go Android.
Makes sense, too. Keep up the clicks and readership and work to convince the diehards that Android is really okie dokie.
Can't blame Crackberry for trying to stay afloat... that's how allegiances work when there are bills to be paid.
ANDROID, BY DESIGN, WILL NEVER BE SECURE
Candy bag full of Jelly Beans, Marshmallows, KitKats, and other assorted sweets in a colourful mess... :-D
• "BB10 dead?" - "Let's dance the Danse MacaBBRY! ... or is it..?" ;-D •
Great reply!
Truth indeed. It sometimes used to trickle right down to certain apps. Maybe it still does, but I just don't pay as close attention anymore since the droid takeover.
Posted via CB10
I had informed BlackBerry months ago. Finally they noticed. Great.
BB10 works like a charm!
Posted via CB10
DTECK is accurately detecting that Android cannot be made to be secure. And that could be a problem, since more folks are beginning to forget this fact.
DTECK app will begin reporting Android as "secure" as soon as BlackBerry engineers find a way around reporting what's true.
Perhaps they could consult engineers at Volkswagen??? «:->>
This.... if it was no problem then why would you need a factory wipe to fix it?
Posted from my passport not 'running the google'
Thanks for the laugh! Honestly though...I really hope BlackBerry can secure the he'll out of Android over time.
Posted via BlackBerry Passport
But, but, but, but, but that is the whole point of the DTEK in the DTEK50 and 60!!!!
So what you're telling me...there's still a chance?
Respect My Autoritah!
On Verizon with PRIV. Just got the MM update last week but this hasn't affected my handset, it's still pegged out on excellent
Easy solution, throw the blandroid in the trash and buy a REAL BlackBerry.
Posted via CB10
Yep good idea. Wait..... not too many places sell the Blackberry anymore.
Posted via CB10
Or you can replace the BlackBerry Android phone with a real Android phone, like the Pixel XL.
Maybe now is the time to post the simple, user friendly way to do a complete backup of android powered BB's!! OH WAIT there isn't one... lol
I think it's the Android OS. If it was BB10 it would've been on point like Steve Nash.
Posted via CB10
I suppose we'll see a fix for this sometime in the future. Or BlackBerry will just abandon the project.
Software company now....
Posted via CB10
No aBBandoning... :-D
• "BB10 dead?" - "Let's dance the Danse MacaBBRY! ... or is it..?" ;-D •
Lol.. just lol Prem..
Posted via CB10
The DTEK application is software
You don't say...
Posted via CB10
A BlackBerry running a BlackBerry OS is a BlackBerry. A BlackBerry running Android is just another android. Really sorry to say. I Don't remember the last time I had any updates for my BBOS10 and it's still flawless and secure.
Posted via CB10
'it's still flawless'
I don't believe you lol.
All my Zs are still flawless!!
BB 9000> Q10 > Z10 > Z30 > Z30 > Classic
No BB10 device was ever flawless for me ever. The Passport was closest and still had all kinds of glitches.
Fantastic! And yet you still can't get something as convenient as Google Maps to work flawlessly on BB10. Don't get be wrong if we were strictly comparing OS to OS, BB10 wins for its fluidity and stability hands down. But the moment you factor in applications and the constant support behind Android. Remaining on BB10 illogical.
That being said, I'm not expecting any issues with the dtek app on my Priv.
I use Google Maps via the BlackBerry 10 browser with no issue on my Classic and Passport. That being said I actually like BlackBerry Maps just fine. That's even after using the Google Maps App on my DTEK50. Go figure-
Via the Cobalt Classic
Google maps works fine for me on bb10. Besides, there are other mapping options. I like maps.me. No data nor sim required.
Posted via CB10
...I'd like to know when Google driven apps suddenly became a necessity...I don't have any of their services (save one Gmail account for YouTube which oddly enough was better before Google got its meat hooks into it) and I get along just fine...
Posted on my Powerful Passport
They are a necessity. You haven't lived until you have had your Google Apps. Android Apps are obligatory. Your smartphone experience will be a complete disappointment just like the Habs will be without PK Subban... wait a minute...
Posted via CB10
I use BeMaps which is a 3rd party Google maps, no problem. I respect what BlackBerry is doing with Android but to some of us, bb10 is a better OS. To sacrifice what works for me for a few apps I personally don't need, is illogical.
Posted via CB10
"I don't remember the last time I had updates for my BB OS10..."
No one else remembers either. It feels like a dream, it was so long ago...
Blackberry Poptart SE - Cricket Wireless
+1
Q10 (SQN100-3 : 10.3.2.158), Passport (SQW-100 : 10.3.2.2474)
Haha nice suggested work around.
But seriously, about time they started looking into a fix for this.
Whenever I had my Priv I had this issue. Did a reset, and some how my Priv actually got worse after the reset. Over heat, crappy battery, etc. Wasn't too pleased about that.
No.....no issues with my BBOS10!!
Posted via CB10
This happened to me today. DTEK reported that my OS on my Priv is compromised.
I have the Dtek60 (fantastic phone) just ran the Dtek app, and it says everything is excellent.. So no problems here....
What if the problem was the other way round?
How would you know things weren't 'excellent'?
No recent updates too. ;)
Uninstalling all the updates on the app works too.
I tried this, but it didn't work for me.
Clear data. That works.
Via my BlackBerry Passport running the latest QNX software release on WINDmobile DC-HSPA+
Have you tried uninstalling all bb apps and remove their logo at the back of the phone? I think it will work.
Posted via CB10
It has inadvertently detected the NSA. Kidding.....
Or am I?....
y^2=x^3-3x+b(mod p) ???
Nope, still on BB10 but if CB gave me that DTEK60... maybe I would have a chance :(
Posted via CB10 from my Phdesktop, the (square) BlackBerry Passport
Shtuff happens.
Happy fixing... :-D
• "BB10 dead?" - "Let's dance the Danse MacaBBRY! ... or is it..?" ;-D •
To be honest... I am visiting Crackberry and reading all postings from my Z30.
I won't be able to get new BlackBerry phones because Verizon or Sprint don't sell BlackBerry anymore.
I am not changing my cell provider because T-Mobile or AT&T does not have good enough coverage.
However, it is interesting to read Crackberry postings. Still...
Some of them are entertaining, some of them are emotional...
The truth is that BlackBerry took their adventure to the direction that is based on loyalists only. No new customers can be acquired due to limitations of network...
I wish Verizon or Sprint would be GSM and not CDMA... well... it is what it is.
Network coverage is the most important thing while using mobile phone. .. I wish BlackBerry would be CDMA as well... maybe one day...
Posted via CB10
You do know that Verizon has the Priv right?!
CDMA is soooooo old. Most of the world uses GSM now, sim cards. Only a few carriers still use the 2G aimless chip-based technology.
Via my BlackBerry Passport running the latest QNX software release on WINDmobile DC-HSPA+
****, meant simless, not aimless.
Via my BlackBerry Passport running the latest QNX software release on WINDmobile DC-HSPA+
The Operating System has been compromised ever since we ditched BB10 for Android. Sounds like the app is working just fine.
On another note. Now that BB is licensing the brand and allowing 3rd party hardware development (which they were already doing with FixConn), does this mean those 3rd parties will be able to run BB10 or Android? I still believe BB10 could be the dominant OS if enough manufactures would release devices running it. Now that BB and Google are bed fellows then perhaps the play store can just come to BB10.
BlackBerry OS was put in the box because it didn't have enough apps. It was the main reason. It's why it never got its popularity
Posted via CB10