• App Loader: Native program RIM uses to install OSs on devices
  • Apps: Short for "applications." The programs you download and run on a smartphone. Can be free, or for sale
  • AT&T: One of the four major US carriers 


  • Battery Pull: To pull the battery and replace it, after waiting a few seconds, in order to perform a reset of a device
  • BBM: BlackBerry Messenger; BlackBerry specific IM app; Didn't became very popular until RIM released more consumer oriented devices
  • BlackBerry: line of smartphone devices developed by Canadian company Research In Motion
  • Bluetooth: A short-range radio build into smartphones that lets you connect headsets, speakerphones or even computers to your smartphone
  • Bold: Device line that started with the BlackBerry Bold 9000
  • BIS: is a component of the BlackBerry Internet Solution, which allows you to integrate your BlackBerry device with up to 10 supported business or personal email accounts, send and receive instant messages, and browse web content while on the go. BlackBerry Internet Service resides on your ISP and allows you to configure your BlackBerry service through a Web based interface. You get "push" delivery of messages, mobile access to email attachments and images in popular formats, as well as access to HTML and WAP pages
  • BES: is software that acts as the centralized link between BlackBerry wireless devices, wireless networks and enterprise applications. The server integrates with enterprise messaging and collaboration systems to provide mobile users with access to email, enterprise instant messaging and personal information management tools. All data between applications and BlackBerry devices flows centrally through the server. BlackBerry Enterprise Server also allows administrators to have central control over devices, for instance to deactivate them if they are stolen.


  • Carrier: A company that provides cell phone service
  • CDMA: One of two major standard for cell phone communications. Is used by Sprint and Verizon in the United States, and by a few nations elsewhere. Is largely seen as a dying standard (see also GSM)
  • CES: North America's largest consumer electronics show, held in January at the Las Vegas Convention Center
  • CTIA: A bi-annual U.S. convention of the wireless industry
  • Curve: Best-selling line of BlackBerry Smartphone that includes the 8300 series, 8500 series, 8900 and 9300 (3G) series


  • DM/Desktop Manager: the computer software that allows for syncing (of media, contacts, memos, tasks, and calendar), backing-up, and restoring the device's data, also allows apps, and themes to be added/removed the device
  • DevCon: The annual gathering of BlackBerry Developers. An event to showcase new developer tools, products and services.


  • Early Termination Fee: Also known as an ETF, it's what a carrier chargers you to break out of your contract. Usually are prorated
  • EDGE: Enhanced Data rates for Global Evolution


  • Firewall: A firewall is a part of a computer system or network that is designed to block unauthorized access while permitting authorized communications. It is a device or set of devices that is configured to permit or deny network transmissions based upon a set of rules and other criteria.


  • Gmail: Google's web-based e-mail service
  • GPRS: General Rate Packet Access
  • GSM: One of two major standard for cell phone communications. Is used by AT&T and T-Mobile in the United States, and by the majority of carriers worldwide. (See also CDMA)


  • HSPA+: High Speed Packet Access (enhanced)
  • HSPA: High Speed Packet Access
  • Help Me Screen: the screen that tells you your PIN number, VendorID, OS version, Model Number, FreeFile and Up Time
  • HRT: Host Routing Table makes the wireless network recognize your device, also allocates which networks your device is allowed to connect to. ie..AT&T, T-Mobile etc. Also helps identify your device on the services, each carrier has their services assigned to RIM and you need to access those services, HRT tells it what to connect to via a set of various assigned IP addresses.


  • IT Policy: An IT Policy is the way a company enforces its IT Security rules on BlackBerry's that have inside-the-firewall access. These devices have BlackBerry Enterprise Service (BES) accounts instead of the BlackBerry Internet Service (BIS) accounts that consumer users typically have
  • IMEI: (International Mobile Equipment Identity) is a unique 15-digit code used to identify individual GSM mobile phones. The code is usually printed on your phone under the battery
  • IMAP: A protocol for retrieving email messages. The latest version, IMAP4, is similar to POP3 but supports some additional features. For example, with IMAP4, you can search through your email messages for keywords while the messages are still on mail server.


  • Jim Balsillie: RIM co-CEO 


  •  KB: Better known as knowledge base. Often times, BlackBerry Technical Support documention is noted by its "KB solution" and is followed by a sequence of numbers. RIM has a knowledge base they use for support. It can be found here


  •  Latency: In BlackBerry terms, slowness in sending and receiving of messages.


  • Memory Leak: A memory leak is caused by an application that does not properly release its memory when it is finished with it, or in the worse cause, by an app that acquires and holds more memory than it should, due to a programming error. In both cases, the rogue app prevents the OS from performing its normal memory recovery function, and your free memory decreases. The second scenario is the worser of the two, and in extreme form can cause your device to run out of memory and crash
  • Mike Lazaridis: RIM founder, president and co-CEO


  • NOC: A network operations center (or NOC, pronounced "knock") is one or more locations from which control is exercised over a computer, television broadcast, or telecommunications network.


  • OEM: Original Equipment Manufacturer; (replacement) parts/accessories that are made by the original manufacturer
  • Open GL: An open source 3D graphics library used in many devices, including some BlackBery Smartphones
  • OS/Operating System: the firmware/software of the device
  • OTA: Stands for Over the Air. The act of moving data to your phone -- downloading, really -- without having to plug it in


  • PIN: an 8-character alphanumeric code that is unique to each and every BlackBerry; used to send BlackBerry Messenger messages; used for BlackBerry Internet Service/BlackBerry Enterprise Server
  • PIM: This stands for Personal Information Management. A PIM handles your address book, calendar, tasks, and notes. A BlackBerry has PIM because it makes use of these items within the OS.
  • Pearl: (8100 / 8110 / 8120 / 8130 / 8220 / 8230 / 9100) is the first BlackBerry device with a camera and media player. It was originally released on September 12, 2006. T-Mobile was the first US carrier to release the phone as a carrier device


  • QWERTY: standard keyboard layout; as seen on pretty much all Western (as in part of the world; North America etc) keyboards
  • QNX: A microkernel-based OS, QNX is based on the idea of running most of the OS in the form of a number of small tasks, known as servers. On April 9, 2010, Research In Motion announced they will acquire QNX Software Systems from Harman International Industries.


  • RIM: Research In Motion Limited (RIM) (TSX: RIM, NASDAQ: RIMM) is a Canadian telecommunication and wireless device company best known as the developer of the BlackBerry smartphone.


  • SD card (or microSD card): A small plastic "card" that expands the available storage memory on your phone. Used by applications to store data, and you can store ringtones, pictures, etc., on it
  • SIM card: The little card used in GSM phones (AT&T, T-Mobile, Rogers, etc.) that connects the phone to the network
  • Soft Reset: Holding alt, del, and shift at the same time which will reboot a device
  • Storm: A part of the BlackBerry 9500 series of phones, it is RIM's first touchscreen  device, and its first without a physical keyboard. It features a touchscreen which reacts physically like a button via SurePress, a Research In Motion patented technology of providing haptic feedback.
  • SurePress: SurePress is a new, pressable touch screen (available on the BlackBerry Storm) that allows quick navigation, precise typing and more
  • Service Books: on your BlackBerry allow services to be enabled/ Services such as email set up and configuration, the browser settings and attachment services as well, as define how your device is allowed to connect to your carriers network.


  • T-Mobile: One of the four major U.S. carriers
  • Tethering: The act of using your smartphone's data to provide Internet access to another device, such as a laptop. Can be done wirelessly, or via a USB cable
  • Tour: Is part of the 9600 device series. This high-end messaging phone combines the multimedia features of the Curve with the global roaming of the 8830 (with the addition of North American GSM/GPRS/EDGE capability), plus a higher-resolution display, 3.2-megapixel auto-focus camera, 3G data overseas and faster EVDO Rev. A data in the United States and Canada
  • Torch 9800: Is the 2010 model in the BlackBerry line of smartphones. It combines a physical QWERTY keyboard with a sliding multi-touch screen display and runs on the latest BlackBerry OS 6. Introduced on August 3, 2010, the phone became available exclusively on AT&T on August 12, 2010


  • Unlocking: a service performed by many carriers and by third party service providers that allows you to use a GSM phone on a carrier other than the one that sold it. Unlocking does not apply to CDMA phones. To verify your GSM phone is unlocked, go to Options / Advanced Options / SIM Card. Type the letters MEPD. They won't be shown on the
    screen. If Network is Active, the phone is not unlocked. If Network is Disabled, the phone is unlocked.
  • Uptime: the amount of time that the device has been powered on
  • USB: Stands for Universal Serial Bus. Is a method of connecting devices to a computer. Most smartphones now use microUSB cables to charge and sync


  • Vendor.xml: vendor.xml tells Desktop Manager to only load an OS to the device of the same carrier that's branded to the device
  • VendorID: a code that is carrier dependent that prevents or allows certain applications from being/or pushed to your device
  • Verizon: One of the four major U.S. carriers
  • VPL: A preloaded icon on your BlackBerry. The icon is sent to the device wirelessly from RIM/ Carrier. When you click on the icon, the device browser opens to a web page from where you can choose to download and install the application The VPL Icon is then replaced by the Application Icon.  So the next time you click the icon, the application launches.


  • WAP: Wireless Application Protocol (WAP) is an open international standard for application-layer network communications in a wireless-communication environment. Most use of WAP involves accessing the mobile web from a mobile phone or from a PDA
  • WiFi: Short for "Wireless Fidelity." Wi-Fi refers to wireless networking technology that allows computers and other devices to communicate over a wireless signal. It describes all network components that are based on one of the 802.11 standards, including 802.11a, 802.11b, 802.11g, and 802.11n. These standards were developed by the IEEE and adopted by the Wi-Fi Alliance, which trademarked the name "Wi-Fi"
  • WES: The Wireless Enterprise Symposium is an annual conference put together by Research In Motion and various partners to announce and release new products.  


  • XML: Extensible Markup Language (XML) is a set of rules for encoding documents in machine-readable form. It is defined in the XML 1.0 Specification produced by the W3C. As defined for BlackBerry, it's often used in webpage design and document structures such as vendor.xml


  •  Yahoo:  A provider of free email and applications such as Yahoo Instant Messenger for BlackBerry smartphones


  •  Zero Day: Is a term for a threat that tries to exploit computer / network application vulnerabilities that are unknown to others or undisclosed to the software developer. Zero-day exploits  (actual code that can use a security hole to carry out an attack) are used or shared by attackers before the software developer knows about the vulnerability. Related to BlackBerry, Research In Motion has patched Zero Day exploits in the past in an effort to maintain security.