BBM contacts showing up as PINs? Here's a fix for you

Have you ever encountered BBM contacts showing up as PINs instead of their display name? I have too and it can get a little annoying at times. I normally see this occur in BBM groups, where the odd few members appear as PINs. I'll only be able to recognize them by their display picture. Even then there are times their display picture doesn't show either. 

A fix that was always suggested to me when this occurs is to tell that particular person to add period to the end of their display name, this would help re-sync them. While this method worked, some people didn't always like to do it. If you're one of those people, fear not as a different method has recently been suggested to me and it requires tweaking on your part instead of you telling the other party to fix their name. It is done by refreshing the contact and is pretty quick and easy to do.

  • Open up BBM by tapping the BBM icon from the Homescreen
  • Navigate to contact showing up as a PIN, either via the BBM Group members list or your BBM Contacts list, and tap their name as if to open a chat conversation with them
  • Tap the top bar of the chat window
  • You should then see a refresh icon next to the BBM Video icon on the top right, tap that and the contact's name should appear

I wished I had known of this a lot sooner but I know of it now and it certainly is the best fix I've found to fixing the issue of constantly seeing BBM PINs everywhere. One thing to note is that this method only works if the person is a BBM contact.

For other BlackBerry 10 tips and tricks visit our BlackBerry 10 Help section.

Thanks for the tip, Matt!