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Is your contact list in disarray? Give Contact X a try!

Contact X from VietHop Software might just fix it for you

By Bla1ze on 18 Apr 2013 11:01 pm EDT

For as far back as I can remember, my contact list has always been a disaster. I've tried several times to get things back in order but it never really seems to work out so in the end, I just give up trying. As long as the contacts I need can be found I'm perfectly fine with that.  At this point, it's hard to say where the problem comes from because it's not 'just a BlackBerry thing' for me.

It happens across all platforms. That leads me to think it's Gmail but that's just a wild guess. In one last ditch effort to get things sorted out, I grabbed Contact X from BlackBerry World for my BlackBerry Z10 after reading about it in the CrackBerry Forums, to see if it would help in any sort of way. Much to my surprise, it cleaned up quite a few of my contacts and saved me a lot of hassle thanks to some superbly implemented features:

  • Import Contacts: all the contacts on the device will be backup to the VFC file type that is supported by Google Contacts and Outlook.
  • Export Contacts: From VFC file, user can export to the contacts on the device.
  • Merge Contacts: application will find duplicated contacts, then user can choice merge by phone or by name (Contact X work with local contacts, SIM Contacts and contacts are synchronized with email account (support CardDAV).
  • Delete all Contacts: Remove all the contacts off the device, be careful with this function.

The feature I used specifically was the merging of contacts. Sure, I could have gone through and done it all manually but that's a huge pain in the ass and let's be honest - I'm lazy at times. In the end though, Contact X managed to find all my contacts that had been mismatched and merged them all for me, subsequently reducing my train wreck of a contact list down to 77 well organized entries. I'm not going to say it will work as good for everyone as it did me but for the price of the app, it's certainly worth a shot.

Learn more / Purchase Contact X



That remove all contacts option scares the crap out of me.

Posted via CB10


It has checks to ensure you can't do it accidentally. "Have you backed up? Are you sure?" etc.


Are you sure you're sure?

You know you can't turn back right?

You really want to remove all your contacts?

Do you maybe want to talk about why?

(^ I need it to ask all that.)

Posted via CB10



Posted via CB10 with my White Chocolate Z10


That had me rolling with laughter

Posted via CB10


Lmaoo that's funny.

Posted via CB10 using my flick-ity keyboard :D.


Haha, nice

Posted via CB10


Please export all contacts before doing anything else to be safe. :)


Gmail contacts suck. . .Outlook does a much better job. . .was hoping the Z10 would make an app like this unnecessary . . .but oh well . . .

Pete The Penguin

Outlook works great but I have to manually link contacts.

Posted via CB10


Hmmm If Bla1ze recommends it, its gotta be good...

I need help in my contacts department..


This app is a life saver. the duplicate contacts issue is finally resolved. I think I read at least 100 threads about this issue. A big thank you to the developer


Glad to hear that it solved your contacts issue. :)


If only my app world would work then I could get it

My sexy Z10


Go into the music app and launch blackberry world from there. It's not appworld anymore.


Use the cheat, open your music go to BBW from there. :)

From the Zed of Rockivy



From the Zed of Rockivy


I'd love to try this.....however my BlackBerry world doesn't work........

Posted via CB10


You can try to click the link in this post which should take you into BlackBerry world by passing the start page. Worked for me when I loaded Blaq and my BlackBerry world was down. Another way is to go into your music app, hit the 3 dots on the lower right corner and select BlackBerry world

Posted via CB10


This app is just what I needed! Amazing app! It merges even when there are multiple links to the same contact. Nice work ! :D

Posted via CB10


Nice, actually it's not allowed to merge, it links anyway, and you can manually unlink later.


This is bar far the greatest app! It let's you save wherever you want, sd or device

Posted via CB10


Can't you tie your contacts to your smartphone via your e-mail accounts?


I soooo like the developers, that we need to search "basic " things in different apps and not in the system.
Thanks g-d that in update 10.1 I'll ( able to paste into dialer, before I was using "flow dialer". (((
I don't think they really use the phone as main phone.

Posted via CB10


I'm not sure but using youmail for your voice mail seems to duplicate contacts. Doesn't BB10 have the option to not allow duplicate names in the options in the contact app like os 7.1 and below. My ocd can not allow me to have a contact list in such a mess.


Just used it. My contact number went from 1000+ to a little over 430 and it only missed one set of duplicates. Nice

Posted via CB10


That's bad, my algorithm is not good enough. LOL... By the way, be careful with merging by number. It could merge all of your team mates contacts into one.


Uhhh, duplicates can be solved by showing only certain contacts via settings or linking contacts together. Swipe down from top bezel of contacts app.

Posted via CB10

Would buy it if I could actually load app world

Posted via CB10


Try hitting link to app in this post or go into your music app, tap 3 dots in lower right hand corner and select BlackBerry world. But bypass the start up page and have worked for others. Fix is out and filtering through.

Posted via CB10


Just used Gmail yesterday and it did the job without paying. ... Now I am the Produkt, not the customer

Posted via CB10


ok this app is effing amazing. deleted 95% of my duplicates. blackberry should buy this company and preinstall this in every device to make up for how dodgy the native contacts app is


Why should they buy them? Seriously? The developer is doing a great job providing a native app. They don't need to be bought out.


Whoa ease up. Was just saying blackberry contacts app is so bad, it would be great if this fix was pre installed on every device. It's a hypothetical that would never happen.

As an aside though, I reckon the developer would do way better financially if blackberry bought them out!


Sorry about that.
Time can't really be supplemented with money, so if they did get bought by blackberry, it wouldn't speed it up much. It's google/yahoo/other sync services, including facebook and BES/IT related issues that cause mass-duplication. That's something the contacts application has no control over.


Hey, 71 contacts, yes you are a bit lazy--to use your own words.. ... Mostly kidding but "put it to the test," or pretend that you did. There must be nearly 71 different contact potential entry/usage problems. Albeit no reason, I guess, for a problem with 700 entries. Still, the 71 isn't exactly a confidence booster or sale point(especially for a paid app)... Thanks for recommendation.

Posted via CB10


The toughest case I have been reported is 14,000+ entries of contacts and finally it got fixed and clean after few crashed times. So please restart the device and only run Contact X if you haven't got it working.


Great app - I had crazy contact doubling/tripling, it merged 751 contacts as advertised.

Pavan P

I have about 5000 contacts. Tried to merge contacts. It fetched contacts and identified many duplicates. The moment i merge 1 set (2 contacts which are duplicate), it starts fetching contacts again. if I have to remove my 2000 odd duplicate contacts, this would take me forever. I am somehow skeptic about using auto merge


Yup, so far this is kinda complicated to explain, simply to say, it needs to grab the latest state of the Contacts to do the job properly. We have been testing many times without re-fetching and the outcome is unexpected, it doesn't seem right, that's why for now, we leave it working like that to be safe. And you can count on the Auto-Merge. But BE CAREFUL with merging by number. We don't recommend turning ON auto merge for duplicated numbers.


Why is everyone buying apps like this? That's like buying a 2013 Mercedes and buying replacement parts for it when it's new. Idk It just seems like a lot more apps are being released to make it seem like the Z10 is up to par with small things like this

Sent From My BlackBerry Z10


Because the developer has made a great app to solve GMAIL/google and other contact synchronization that causes mass duplicates that devices cannot solve themselves. Think about it.


Great app! Been living with 400 duplicates after giving up manually fixing. Worth the buck without a doubt.

Posted via CB10


Although I really appreciate it when app devs step up when BB failures so utterly and completely. This app never should have been needed. Come on BB get your shit together and get me working calendar/contact syncing and a device that can stay on for more than 5 minutes. I defended BB to all my friends and what do I get for a it, a phone I can barely use to communicate and a bunch of egg on my face. /rantoff


What? Your blackberry won't stay on for more than 5 minutes? That's a power saving feature. Honestly, the developer did a GREAT job. Why bash them? Blackberry doesn't have to get their stuff together either. It's google/yahoo/others that need to resolve the duplication issue. Itks NOT A BLACKBERRY ISSUE!! Barely use to communicate? Seriously?


I stopped allowing Google to sync my contacts after my 3rd Os7 contacts disaster. I should have under 500 contacts but I ended up with over 4000 and many of my "Notes" fields were being duplicated and concatenated to obscenity. I still use Gmail but I haven't had the problem on my bb10 at all with no Google contacts sync.

Posted via CB10


Does anyone know if the export feature also backs up the contact's picture so that if you have to restore your address book the picture is also restored for each contact?

Posted via CB10


vCard supports contact photo, Contact X only supports vCard and YES, The export feature keeps contact photo.


A video on this app might be good. I'll check it out. Thanks!

Max West

Just grabbed this. Worked like a charm....


Smart lads. Devs could be making lots of money by creating apps to fix BB 'features'

Posted via CB10


I think you meant "google/yahoo/other" duplication issues that blackberry has no control over.


Will Contact X allow me to create contact groups for emails and texts? I had groups for family, kids, sales reps, managers & customers on my 9900 and I really need to have group contacts capability again. If so I will purchase Contact X right now.

Posted via CB10


No it doesn't for now. BlackBerry hasn't provided Group Contacts feature, we will make it when BlackBerry provides that. Thank you :)


Would be nice if it actually worked for me. It just crashes and closes every time I try and use it.

Posted via CB10


We have seen some cases like yours, please restart your device, then only run Contact X and DO NOT run anything else, no web surfing, no phone call, no network should be best. Just leave it focusing on working out the issue. Please contact me at: for direct support. Thank you.


Just removed over 500 contacts.

I have always had my contacts moved fr one phone to the next since my first "Dumb phone" on Verizon years ago.

My contacts were a mess even before getting a z10.

Mu sister who got married a while back took up the entire screen witj duplicate entries from her current and previous last name

I weny from 797 contacts to 394.

I still have duplicates from other things leaving out first or last names. However, it is much better.

Posted via CB10


Do yourself a favour and buy this app

Posted via CB10


Just used it. There were minor bugs but it did merge almost all of duplicates. Highly recommend it. True this auto merger should have been part of OS.

Posted from my lovely Z10


Thank you and please email to the minor bug you mentioned.


The app is crashing out when the merge starts.
Exporting the contacts appears to work though.
Hope it gets fixed soon.

Posted via CB10


We have seen some cases like yours, please restart your device, then only run Contact X and DO NOT run anything else, no web surfing, no phone call, no network should be best. Just leave it focusing on working out the issue. Please contact me at: for direct support. Thank you.


Tried to merge my 3k contact list, but the app found only 6 contacts(

Posted via CB10


It should be crashed in this case. Please restart your device, then only run Contact X and DO NOT run anything else, no web surfing, no phone call, no network should be best. Just leave it focusing on working out the issue. Please contact me at: for direct support. Thank you.


Thanks Bla1ze, giving it a try. I need help and this may just be it!


For those blaming the phone it is more likely an issue with Gmail or your enterprise account. My company uses Lotus noted and at one point everyone had the issue regardless of phone. Our internal IT had to fix it.

Does the app allow you to back up your complete list. Just in case I quit and go to a competitor. I want my list to go with me.

Posted via CB10


It can export all of your current contacts on your BB10 (Not any social account like facebook, twitter... contacts) IF it's allowed to run and to do so. I say this because I am not sure if there is a policy which could block third party app like Contact X to do such some jobs related to Contacts.



Posted via CB10


If someone has problem while using Contact X or you need extra info about it please drop me an email at:

Or reply to this comment so i can be notified and get to you asap. Everyone hates to be ignored when they need support and so do I :)

However, I'm in UTC +7 so please don't mind if i can't show up on time.


Worked very well. Simple to use

Posted via CB10


Dude, nicely done.

Blackberry should write you a fat check and implement this into there contacts app.


Thanks Danny, they have similar thing out of the box, it's called A.I of BB10 Contacts app, but it's not mature yet and it messes up so far, it will be mature after time and I will be happy to pull this app down from BB World :)


It's reassuring when apps developer expressed their commitment like that on CB.

Downloading Contacts X.

Posted via CB10


Thanks up to this app. Had triplicate when I switched from 9810 to z10 and couldn't get rid of them. Clean it up except 1 or 2 that I noticed.

Posted via CB10 from my Z10 or PlayBook!


I have thé dreadful triplicate entries... but I've noticed an added complication - Any contact I've added or edited on the z10 device ends up with information missing or altered. Has anyone else noticed this?

My solution is to only edit contacts on the desktop, and let the info transfer during a sync up. So I'm equally worried about having this app clean up my contacts, for fear that the editing would go rogue on my device.y thoughts are to wait until 10.1 is installed, hopefully the glitch will be resolved... then get to work on cleaning up contacts.

Posted via CB10


You can use Contact X to export all current contacts into a single vcf file. Whatever happens you have your full contacts to restore/import at anytime. For your concern, Contact is not allowed to merge actually, it only is able to link contacts and you can unlink later. It's safe and I wrote this app to focus on safety.


make a damn q10 version



I just sent you a separate note on problems I think I am seeing with ContactX. FYI, I have already tried your suggestions to not run anything else at the same time... In general, I'm not seeing any real indications that activity is completing successfully.

P.S. Is dual core mode stable? I have tried both options for that.