Is your BlackBerry PlayBook not able to connect to the update server?

Is your BlackBerry PlayBook not able to connect to the update server?
By Bla1ze on 9 Feb 2012 09:31 am EST

Seems as though a lot of people woke up this morning and grabbed their PlayBook to check for updates. If you fit into that criteria then you no doubt noticed that there appears to be an issue with BlackBerry PlayBooks not being able to connect to the update server.

Now normally, we might consider this to be a clear sign that RIM is preparing to roll out PlayBook OS 2.0 but in this case, we kind of have to waive off that consideration slightly. You see, the PlayBook update server has been off and on for the past few days now with countless folks reporting that they've not been able to connect in order to grab the most recent developer build, only now does it appear to be more widespread among users.

So what's the real deal? No one but RIM really knows. Could they be preparing for PlayBook OS 2.0 release? Maybe, but don't get your hopes up just yet. It could just be them getting things in order for when they are ready to release it.

In any event, RIM is aware of the issues at this point though they seem to be avoiding details as to why the update servers would be offline. Eventually though, you'll hit that update button and 2.0 will be waiting. Maybe not today, maybe not tomorrow but some day soon -- it'll be there. On a lighter note, you folks sure do check for updates a lot. Maybe they just cut the servers off to play some jedi mind tricks on everyone.

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Reader comments

Is your BlackBerry PlayBook not able to connect to the update server?


Ya probably just a beta for the month of feb. Third paragraph , changed 'but' to 'at'. "So whats the real deal? No one AT rim really knows". I LOL'd

Damn, and here I thought by the title of the article you were going to tell us surprise, here it is! And surprise, we crashed the servers!
Boldly sent from my 9930

Unfortunately this also affects the activation of new playbooks. I'm currently stuck on the well known BlackBerry-ID-Agreement on a 1.0.8-Device :(

"Could not connect to the update server. Please check your Wi-Fi settings."

Yep, same here... Not too worried. OS 2.0 will come when it does and I'll be super happy then as I am super happy now with this device.

hopefully they are upgrading their servers as they expect EVERYONE, to connect for downloads once the update rolls out... Any day now... cant wait...

I never do that, but first thing this morning I checked for an update.

Could not connect....

I'm guessing someone tripped over the cat6 cable going from the switch rack to the update server, disconneting the link and never bothered to plug it back in.

Sucks for those who just got one. Well I'm in the Beta version which is pretty spotty. Hopefully they got the kinks out before release. I love the new on screen keyboard. I just hope they make work everywhere. In certain apps it doen't do auto correct.

I'm not checking for the update on my PB every day. When I get home, it connects to the Wi-Fi, and checks automatically. No message, no update...

Now, I do check for the Bridge update on my BB every day... Still nothing...

As others have stated, I normally don't check for updates everyday, seeing this CrackBerry article had made me curious so I grabbed my PlayBook and decided to try this out. Sure enough it gives me that same error. Perhaps the servers are getting ready for an update to be rolled out? One can only hope :D

Would this actually cause and issue when connecting to BB Desktop Manager, to do a Back-Up? I've been trying to back-up my PlayBook, but keep getting an error.

I have a friend who sent me a BBM this morning saying he turned on his PB and had the 2.0 download! He's up and running - nothing for me yet, though.

They asked devs to have there apps in by the 13th. that would tell most it wasn't gonna happen until at least then or shortly after. There are hints along the way people.

RIM Offering Free PlayBook To Any Developers For App Submission Before Feb 13th, 2012
Published on 02-03-2012 04:09 PM

cannot connect to update server

cannot access blackberry ID account option in settings

have several appworld updates that error out during install

this all means the update is on the way, so whatever, just wait and we'll have it

in the time of your life, live so that in that good time, there should be no ugliness or death for yourself or for any life that your life touches, seek goodness everywhere

I got the error messege & tweeted CB to see if they thought it was down in preperation for the big 2.0, then got a few tweets/replies about the same thing....funny everyone desperately wanting update.

I think we'll get it on Feb 14th - Valentines days, BlackBerry showing its Love for us ;)

I don't check for updates each morning, I check CrackBerry first thing in the AM, that way I will know if anyone has problems with the download.

Fuck I read this title and expected 5 more posts on crackberry about OS 2.0 released, multiple mirror downloads, what to expect, favorite things in the new os etc.

Don't even mention update unless we get it alright crackbery lol

10:10am here in Waterloo and the update server still not connecting to my PB.
I feel bad for anyone who just picked up a Playbook and is probably wondering why they can't get their new tablet up and running. Hopefully they get this back up soon.

==" if our playbook just got to donlod the latest update os..rim dun make more longger!

I don't understand why people are checking for updates daily. Neurotic much?
Your PB will notify you when an update is available. If you're on Betas, then fine. But there's no need for every day people to do that....?

Amazing incompetence - more than 500 000 PB owners can't access the update server and these people keep silent. Learn customer service from Apple

Yeah troll, you never buy stocks, so get outta here with your anti-blackberry nonsense. Troll on 4chan or the apple sites.

.com bubble
housing bubble
the current economic crisis
the great depression
rampant stock manipulation
yup, track record looks impeccable. :-/

Stock price and true company value have very little to do with each other.

I thought this blog was about the PB update sever or something. What trolls brought up the stock market? Silly trolls.

Why are you here? You realize you're an idiot right? Your beloved Apple pull the same crap everytime they update something. Their servers are taken down to prep for all the download requests. And if you'll remember back when they released iOS 5, their servers crashed. Stupid troll. Away with you already.

Because the ipad 3 will cost 800$ while I just got a playbook for 150$, have fun overpaying for your apple products

Why whine and troll about BlackBerry PlayBook? Oh, did your mom gave you Black iPhone 3GS instead of iPhone 4S last Christmas?

Too bad you can't afford to buy a BlackBerry PlayBook even the price went down to $199.

free apps are coming, worth $200, as a token of RIM's apology for us not being able to connect to their servers....

or free 16GB PB whichever suits the subscriber...


Is it silly that I didn't even know you could check for upgrades? How do you do that? Normally when I'm home connected to my WiFi my PB will just let me know there's an upgrade to be downloaded.

Apple will offer 15 USD rebate for all PB owners willing to buy iPAD 3 16Gb but those ready to accept this generous offer will have to submit their PB to Apple for further utilisation

LOL. You are a sorry person who is in need of attention. Reminds me of the person who buys a Corvette because he feels inadequate in other areas. Is that it? Its to small? Sorry for your troubles.

Nahhh, your iPad is not good as my BlackBerry PlayBook, let's have a showdown, remove all your apps and and I'll remove mine and let's compare the features about our iPad. "Ding" Times up, you lose.

The truth is, as much as you love Apple, you love ADAMS APPLE more. Ya tranny-loving shitdick.

If history is any indicator the bridge will be updated before the PB OS. That is what has happened every time. just saying.

And if I see another post about how the beta is broken and they hope that RIM fix those broken items before they drop the OS, remeber you are using a beta for developers so shit should be broken....SMH

here is what I don't understand. I think my Playbook 32GB unit is the best purchase I've made in years. Yes, I already had a Blackberry phone (a Storm 2 via Verizon). Because I can tether to my Storm 2 AND Bridge as well. I can do things with my unit NO Apple owner can! I can access the internet anywhere I have my phone and Playbook with me. Doctor's office? Check! Barber? Check! I don't need Wi-Fi AND best of all it doesn't cost me an extra dime to connect. This is BRILLIANT. I cannot understand how others don't see this, and particularly why RIM doesn't promote that. My barber, for example, just bought the iPhone 4S. Now he is looking at he iPAD2. He asked if those two will connect, I told him I doubt it, but would check for him. NOPE! If you want Wi-Fi its one cost, if you want Wi-Fi AND 3G its a more expensive unit AND it will cost extra for it to connect to Verizon or AT&T besides your phone bill. Come ON people! This Playbook is sweetness. I use it daily ALL DAY LONG! Promote it and stop bashing it! And stop saying how bad RIM is. I look to the Playbook as a reason for hope in this crazy internet-based world!!! --Buckken

It's a great feature to be sure, but any iphone or android (and soon blackberry on 7.1) has wifi hot spot available. So the point about an advantage for RIM is moot. The only difference being that it connects through bluetooth instead of wifi. In all cases you need a phone nearby, and it doesn't really matter what OS it's using.

-- damn it all.... I just got trolled

Yup. But you know how it is... When you really love something and then someone comes along with something that actually looks like it might be better so you talk shit about it in an attempt to down-play it in order to make yourself feel better. You know, because it is threatening what you believe to be the best and only thing? Lots of THAT happening right now.

Connecting to your android, iphone, or bb hotspot will usually require a tethering package from your carrier. NOT free.
Playbook's bridge == free connection regardless of carrier.
Let me know if you can fathom the advantage or not.

I was able to connect this morning and update some apps with no problems. That's really wierd, but not running 2.0 running the 1.08.6 build

Just to pile on after the event ends: Blaize's association of development update server connectivity with production OS update server connectivity contradicts my understanding that the development update servers are separate boxes than prod. At least, this is what a RIM support tech told me. So if the prod servers are down, it should have nothing to do with dev server uptime.

Does anybody have an educated guess on when we can expect this 2.0 update? I feel like I have been waiting forever.

Thanks for the update on the update server. Please update us again when the update server has been updated allowing us to update our playbooks.

Who says we're obsessed with updates ? Any update yet :)

DaRellP Why check the update server when all you need to do is stay tuned to Patiently waiting since April 2011, bring on 2.0!

This is more of a hope than a guess, but maybe the update rolls out tomorrow. Tomorrow is the 10th, so RIM could brag that they released it one week before expected.

I check every day in hopes that they surprise us by releasing it early. The next 8 days are going to be excruciating.

hmm .. so it seems that I will get the BB 9900 OS 7.1 (t-mobile) update and playbook OS 2.0 together.. if so happens it will be AWESOME...

Just hoping that t-mobile releases the OS 7.1 update next week.. this time official offically..

Hey Petroucho - in case you didn't realize, you are on the wrong site. Tools like you should be over posting on iBGR, where they circle jerk to Apple articles daily.

I'd rather stop the explotation of some of the world's poorest workers by one of the world's richest companies. But you keep on buying your iDeath product and feel good!

Because if they tell you it will be available on Feb 9th.. and then run into issues with the servers or with minor last details that they are working on ... and you don't get it until next week, then you (and everyone else) are pissed off at RIM for missing another "deadline". It is coming.. just relax and enjoy the anticipation. :-D

I work for a major software vendor. What RIM is doing is unprofessional. If they can't stick to a project timeline then they need new management.

I agree and disagree with you. I agree that they SHOULD be able to set a date.. but I also think there are so many moving parts that it is probably best if they don't.

Personally, I'd rather not have them announce a date and then miss it.. I'd rather just wake up tomorrow... or Feb 29th... power on my PlayBook, and see the OS 2.0 update notification. No expectations to disappoint....

i am anxiously anticipating os 2.0 it's almost like when my son was born. the days leading to his birth i was just so anxious! now i can't wait for os 2.0

Someone please explain to me why this serving being down for a few hours was such a big deal? It did not stop you from doing anything on your PB. The update did not come out today. The last date I heard was the 17th. So once again what was the fuss all about?


PlayBook OS 2.0 Launching February 21st Officially Confirmed
Published on 02-16-2012 12:45 PM

BlackBerry News,
BlackBerry PlayBook

We have been waiting to hear an official date for OS 2.0 a really long time from BlackBerry or a RIM employee. Ever since the first whispers of a date were published, it's all been speculation. Today though we got some official RIM confirmation. At the Developing Native Games with the BlackBerry NDK 2.0 Webcast today, Angel Aldana, RIM Manager (Latin America Alliances), confirmed the official date of PlayBook's OS 2.0 launch to be... Tuesday, February 21st! Barring any setbacks, we will have a shiny new OS on our PlayBooks in about 5 days! This is awesome.