WhatsApp updated to v2.9.3997.0 for BlackBerry 10 devices

The latest version pushes WhatsApp for BlackBerry 10 into v2.9.3997.0

By Bla1ze on 19 Mar 2013 09:33 pm EDT
4
loading...
0
loading...
100
loading...

Although WhatsApp has arrived on BlackBerry 10, it's release wasn't without a few bugs. We've already seen one update roll out  and now, if you head on into BlackBerry World you'll find there is another update available for download. The latest version pushes WhatsApp for BlackBerry 10 into v2.9.3997.0 and looks to address issues with contacts, notifications, media sharing along with adding some localization improvements for English, Arabic, Spanish, Indonesian and finally, Turkish users.

If you're making use of WhatsApp, you'll surely want to get the latest installed, you can do so by hitting the link below or checking for updates from within BlackBerry World. If you're not seeing it yet, hold tight it'll appear. If you've already got it downloaded, feel free to drop by the CrackBerry forums  and let everyone know how well the update is (or isn't) working for you or what changes you're seeing that may not have been documented in the log.

Download WhatsApp from BlackBerry World

Reader comments

WhatsApp updated to v2.9.3997.0 for BlackBerry 10 devices

120 Comments

Yep me too.
Thankful for the quick updates, especially after initial long wait for app's release.

Posted via CB10

Big improvement - contacts are now fixed and instead of seeing phone numbers, I now see correct names and display pictures.

Still having installation error on Z10 OS 10.0.10.261. Also BlackBerry Link detects the phone but can't connect to it, and can't update OS. Great job BlackBerry!

You're one version below what this app supports.

Connect your z10 directly to your PC's usb port not via a hub or monitor port. If using a Mac enable usb emulation if your using windows in a VM.

Posted via CB10

Thanks for replying. I'm aware I need to update my OS. I have connected the phone directly to my windows 7 computer's USB ports. I'm beginning to think that it's also an OS error. On the other hand, since I'm using a factory unlocked device on an Argentina carrier and they won't sell bb10 devices this year, I don't believe they'll be pushing updates any time soon. When I search for updates OTA it says there are no updates for my device.
Summing up, I'm having OS errors, that are not letting me update my OS.

Your OS is not compatible with WhatsApp. WhatsApp requires OS version 10.0.10.648 or higher. Please see if you can update the OS first and try again.

Thanks for your reply. When I try to update OTA it says that there are no updates for my device. And BlackBerry Link can't connect to my phone. I think that's also an OS issue because the phone is detected but not connected by the software. I can't find a way to update my OS. If I had a Telus or Rogers sim, do you believe I'd be able to update OTA?

Yeah I live in the UK and currently on Virgin Mobile UK (who haven't pushed the update and who I doubt are planning to either). Initially I tried updating the OS by BlackBerry Link using the reload software function but not only did that waste 3 hours of my life, it didn't give me the latest software. The only way I managed to get it is by putting a sim card of a carrier who have already pushed the update into my Z10 and then updating OTA. In my case I used a Vodafone UK sim card but if you can manage to get your hands on a sim with the update pushed it should definitely work :)

Posted via CB10

The update caused the app to malfunction but deleting and reinstalling fixed the issue right away

Posted via CB10

I tried the update and it did not fix the contacts problem so I thought I'd follow your lead and delete and reinstall. Now it's even worse. Before I had my old contacts at least there and messages from my wife. Now nothing. Cannot search for new contacts, cannot find contacts and cannot see the old chats.

Much better, contacts have names, separate color for members in group chats now and didn't crash on video upload.

Posted via CB10

And looks like it integrates the Share framework! I can now tap share on a picture and it has an option for Whatsapp!

Posted via CB10

Ya it integrates in the share menu now, but once we share one picture from a contact in WhatsApp to another contact in WhatsApp, after that WhatsApp Disappears from the share menu.

Posted via CB10

Really? I just shared a pic with a single contact and another group, and I still see the share option

Posted via CB10

1. Contacts fixed
2. Chat history is intact.

Those who are still unable to install you must contact your network provider to release the latest OS update.

Posted via CB10

okay this is really frustrating, i dont care about any other apps but even with the new updates i CANNOT SEND VOICE MSG, when i click send vm it gives me the option to send saved vm but no option to record a new voice msg from wassup, how do u send voice msg on wassup for bb10? sort this out already geez

Is there a reason What's App isn't even in BlackBerry World for me? It never has been, I've checked lots since they released it

Posted via CB10

Still didn't fix contacts for me. Now the names that were blank before are filled in with dates.

Ok, all the bugs as far as I know fixed, I can choose sending photos from photos or gallery and share it, previously it is only allowed to share through whatsapp.

Posted via CB10

Just did update, Rogers in Ontario, my phone did not say I had an update available, I actually went to Whatsappp in BlackBerry world and the green thin said upgrade so I just did it from there

Posted via CB10

Runs awesome for me, it's exactly like BBM except you can interact with ios and android users !

Posted via CB10

After repeated re installations and reboots. I still cannot get hub integration or hub notifications. Can anyone help? Any settings that need to be made? It's driving me crazy!

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

Contacts fixed, but whatsapp is still not an entity in hub. It would be nice that there is a space for whatsapp like FB, twitter.....

Posted via CB10

Why do i get msg" not allowed for this device "
Using unlocked blackberry z10 in USA
Any ideas

Posted via CB10

This is great to see. The update came out fairly quickly to address the code of issues surrounding contact names. This app runs very smoothly, handles multiple conversations very well. Excellent work. Highly recommended!

Posted via CB10

I live in South Africa and when I try search for Whatsapp on App world it says search not found. When I use this link on this article it goes to the Whatsapp download page on App world but says it is unavailable for my device?

Please help?!

Splash121's Z10 :D

Downloaded, but does not appear to fix the contacts nor can chat threads be deleted. Can't see any improvement to be honest.

I first downloaded Whatsapp in the Philippines. I'm currently in the US and installed the update here. Ive never had issues with my contacts.
After the update, i noticed that I now get alerts in my hub. However, instead of getting the whatsapp icon I get the 'bell' icon. Similar to the alert you get when you receive notifications for available updates of your apps.
Overall, though, im very satisfied with this app.

Posted via CB10

Well the contacts issue is solved... you can share the files more easily... but there's still no whatsapp folder in the hub...

Posted via CB10

Why I cant get an new updates for my Z10 in my country Luxembourg and can't find WhatsApp for downloading at blackberry world!! Need some help

Posted via CB10

KB33937-Unable to install WhatsApp Messenger on the BlackBerry Z10 smartphone http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&ext...

^ for those having installation issues.

Those fave with contact issues how many accounts do you have contacts synced with and which is set as primary in you z10? Try closing the app changing the default and relaunch to see if there is. A change?

Hub issues relaunch the hub with a reset. Curious if that'll work.

That's just a few ways to troubleshoot vs just posting issues. This'll help others and the development team if their monitoring this thread. Common guys! Let's get real and do proper diligence.

Posted via CB10

Next updates suggestions, Make the group more like android / ios with color coded nickname, its hard to quickly recognize for who is who when the group is very active.

Just noticed that if you block someone, their name does not appear on the blocked contact list. The list remains empty. How do I unblock them now?

There is no option as to not to save media. I dont want to save media like videos before viewing them. Whatsapp on my 9900 had the option not to save media. Z10 version dosent have this feature

Everything seems to be working fine after the update. Although I am now not getting alerted when a new message comes in. Any ideas?

Posted via CB10

Hmmmm...This latest update this has bugs. If your Active Frame is closed, you will not get any message notifications. Whereas in the prev version, I was getting at least some sort of notification with the AF closed.

Posted via CB10

Got the update last night so updated and seems like the contacts issue has been resolved. I was hoping they would fix the UI and allow us to change the chat wallpapers as well but sadly nothing like that came up in the update.

As for people saying that they no longer get notifications when the active frame or app is closed. Just tested mine and i get notifications through the hub when the app is closed. I never have it running as an active frame.

How do we get whatsapp messages connected to the BlackBerry Hub? It's painful switching between screens. Also whatsapp should allow us to add contacts via the whatsapp application. We can't do it at this time.

Posted via CB10

Whatsapp is not working on 10.0.9.348Os. Sasktel won't have update till end of April.

Posted via CB10

@safri - Even on the old OS7, whatsapp was a paid subscription. It's just 0.99 annually. Imagine the cost you save by not sending text messages.

@river123 - There has been reports that doing an update via BB Link will (sometimes) be successful. My telco in Malaysia has not rolled out the update but I have the latest OS installed via BB Link. Had to remove my simcard though but it was not a hassle.

After deleting this app my battery life improved from horrible to acceptable. Hopefully this update fixed the battery drain issues it had but I'm not taking any chances.

I can't download whatsapp messenger on my z10 says "Unavailable on this Device" got it in Feb in the UK I have updated software to 10.0.9.348 model is STL 100-2 how can I get app on my phone pls?

Posted via CB10

Think the problem is that your current version of your OS doesn't support it. You would need to have 10.0.10.90 to be able to install. You may be able to temporarily put a Vodafone SIM in your phone to update it. Do a search on the forums for info on this.

Is it just me or are we revisiting the battery draining issue we first had with the initial Whatsapp? Ever since updating Whatsapp this morning, my battery's been draining to almost 20% and it's not even 4 pm! I must add that I have not been using it excessively today.

Please help..I can't installed whats app on my BBZ10 which come with software released 10.0.10.58 and OS version 10.0.10.261. Accroding whatsapp team replied my email I should up grade my OS with higher than current version. How I get it?

Followed the link from crackberry, got it on apps world but no option to download. Isn't it available in Nigeria?

Posted via CB10

App world says this app is not available for your device.. why so? I m in India and bought the device Z10 from Dubai.. please help.. WhatsApp, BlackBerry travel and many apps link from crackberry says same when directed to app world..

Posted via CB10

App world says this app is not available for your device.. why so? I m in India and bought the device Z10 from Dubai.. please help.. WhatsApp, BlackBerry travel and many apps link from crackberry says same when directed to app world..

Posted via CB10

I need help! I blocked someone on Whatsapp on my Z10 and now I can't unblock them. They don't show up in my blocked list. I tried restarting the phone, deleting and re-saving the contact and deleting and reinstalling whatsapp...

It has many bugs and its not working properly and i was surprised to see that it hasn't been integrated into the hub

Posted via CB10

Never used Whatsapp before. Just downloaded it and it seems hopeless. Cannot get any contacts onto it. My daughters say don't bother with it. Why once again do we end up with another incomplete app on the Z10. Hardly going to encourage good PR. Blackberry - GET YOUR ACT TOGETHER If you want this phone to be a success. Get control of these apps. They are not doing you any favours.

Hi, I have WhatsApp and it works perfectly, but I don't know how I can change my profile picture. I can't seem to find the settings option. I have upgraded my phone from the BlackBerry Torch to the Z10. Please help!!!!

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

@ niviyenger.... to see the settings icon in whatsapp in z10. just slide ur finger top to bottom while whatsapp is open.

I av a blackberry Z10 unlocked but still can't get whatspp to work properly. I downloaded whatsapp messenger from blackberry world but always say "Error installing application" Can anyone help ?

When I get to the link for downloading the WhatsApp, it says not available for device. I use a Z10. Can someone help please.. Thank you