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WhatsApp updated to v2.9.3997.0 for BlackBerry 10 devices

The latest version pushes WhatsApp for BlackBerry 10 into v2.9.3997.0

By Bla1ze on 19 Mar 2013 09:33 pm
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Although WhatsApp has arrived on BlackBerry 10, it's release wasn't without a few bugs. We've already seen one update roll out  and now, if you head on into BlackBerry World you'll find there is another update available for download. The latest version pushes WhatsApp for BlackBerry 10 into v2.9.3997.0 and looks to address issues with contacts, notifications, media sharing along with adding some localization improvements for English, Arabic, Spanish, Indonesian and finally, Turkish users.

If you're making use of WhatsApp, you'll surely want to get the latest installed, you can do so by hitting the link below or checking for updates from within BlackBerry World. If you're not seeing it yet, hold tight it'll appear. If you've already got it downloaded, feel free to drop by the CrackBerry forums  and let everyone know how well the update is (or isn't) working for you or what changes you're seeing that may not have been documented in the log.

Download WhatsApp from BlackBerry World

Topics: WhatsApp BlackBerry Apps

Need For Speed: Undercover now available for BlackBerry 10 Previous
AT&T ramping up for the BlackBerry Z10 - Demo units arrive, employees receive devicesNext
Bla1ze Bla1ze 2966 (articles) 6510 (forum posts)
116 comments

amg2004

Got em here in UK... ;-)

Posted via CB10

AlwaysSmile

Still error installing

Posted via CB10

f0xG3

Finally!! Fixed contacts! Thanks Whatsapp :D

elite1

Yep me too.
Thankful for the quick updates, especially after initial long wait for app's release.

Posted via CB10

Shintocam

Sadly for some reason not on mine.

chan_the_killer

This is my first time downloading it and I've never been excited of downloading WhatsApp yery

Posted via CB10

bintheredundat

Boom!

Posted via CB10 on my Z10 Oreo

theqiu

Upgrading....done. :)

Posted via CB10

dracolnyte

this update killed my whatsapp. had to reinstall it

Sonny Kalel

In Indonesia still can't install the app.

Posted via CB10

bbboldy14

Working fine in Indonesia.. my device Z10STL100-1/10.0.10.648

Neromanceres

Was working well before update and still working good now

Posted via CB10

ali1t

Does anyone know if you can restore your chat history on the update?

Posted via CB10

Rub3n5

Big improvement - contacts are now fixed and instead of seeing phone numbers, I now see correct names and display pictures.

Ezequiel Goldberg

Still having installation error on Z10 OS 10.0.10.261. Also BlackBerry Link detects the phone but can't connect to it, and can't update OS. Great job BlackBerry!

Supa_Fly1

You're one version below what this app supports.

Connect your z10 directly to your PC's usb port not via a hub or monitor port. If using a Mac enable usb emulation if your using windows in a VM.

Posted via CB10

Ezequiel Goldberg

Thanks for replying. I'm aware I need to update my OS. I have connected the phone directly to my windows 7 computer's USB ports. I'm beginning to think that it's also an OS error. On the other hand, since I'm using a factory unlocked device on an Argentina carrier and they won't sell bb10 devices this year, I don't believe they'll be pushing updates any time soon. When I search for updates OTA it says there are no updates for my device.
Summing up, I'm having OS errors, that are not letting me update my OS.

Omnitech

Your OS is not compatible with WhatsApp. WhatsApp requires OS version 10.0.10.648 or higher. Please see if you can update the OS first and try again.

Ezequiel Goldberg

Thanks for your reply. When I try to update OTA it says that there are no updates for my device. And BlackBerry Link can't connect to my phone. I think that's also an OS issue because the phone is detected but not connected by the software. I can't find a way to update my OS. If I had a Telus or Rogers sim, do you believe I'd be able to update OTA?

jacdav

Yeah I live in the UK and currently on Virgin Mobile UK (who haven't pushed the update and who I doubt are planning to either). Initially I tried updating the OS by BlackBerry Link using the reload software function but not only did that waste 3 hours of my life, it didn't give me the latest software. The only way I managed to get it is by putting a sim card of a carrier who have already pushed the update into my Z10 and then updating OTA. In my case I used a Vodafone UK sim card but if you can manage to get your hands on a sim with the update pushed it should definitely work :)

Posted via CB10

sosof

The update caused the app to malfunction but deleting and reinstalling fixed the issue right away

Posted via CB10

Shintocam

I tried the update and it did not fix the contacts problem so I thought I'd follow your lead and delete and reinstall. Now it's even worse. Before I had my old contacts at least there and messages from my wife. Now nothing. Cannot search for new contacts, cannot find contacts and cannot see the old chats.

Brue_G

Much better, contacts have names, separate color for members in group chats now and didn't crash on video upload.

Posted via CB10

quattro82

And looks like it integrates the Share framework! I can now tap share on a picture and it has an option for Whatsapp!

Posted via CB10

Amit Oberoi

Ya it integrates in the share menu now, but once we share one picture from a contact in WhatsApp to another contact in WhatsApp, after that WhatsApp Disappears from the share menu.

Posted via CB10

quattro82

Really? I just shared a pic with a single contact and another group, and I still see the share option

Posted via CB10

demotcs2002

1. Contacts fixed
2. Chat history is intact.

Those who are still unable to install you must contact your network provider to release the latest OS update.

Posted via CB10

mohdyuri

Installed, restarted z10 and all is great. Am a happy whatsapp-er.

Posted via CB10

Supa_Fly1

Stupid, still no damn way to switch your phone number to get back all your peeps.

Posted via CB10

thecsman

I got that update and also The NYTimes was updated.

Posted via CB10

jeor78

Still have the same problem....can't add and see names of contacts

Posted via CB10

pacofares

okay this is really frustrating, i dont care about any other apps but even with the new updates i CANNOT SEND VOICE MSG, when i click send vm it gives me the option to send saved vm but no option to record a new voice msg from wassup, how do u send voice msg on wassup for bb10? sort this out already geez

JWNY

Downloaded in Singapore.

Posted via CB10

walt_21

Is there a reason What's App isn't even in BlackBerry World for me? It never has been, I've checked lots since they released it

Posted via CB10

Wei Li

Still didn't fix contacts for me. Now the names that were blank before are filled in with dates.

axiombh

Ok, all the bugs as far as I know fixed, I can choose sending photos from photos or gallery and share it, previously it is only allowed to share through whatsapp.

Posted via CB10

irwindersra

Just did update, Rogers in Ontario, my phone did not say I had an update available, I actually went to Whatsappp in BlackBerry world and the green thin said upgrade so I just did it from there

Posted via CB10

a14bacchus

Media sharing isn't working. Also, what's app in the hub isn't apparent.

Posted via CB10

yueytan

Installed but still don't have different colours in group chat?

Posted via CB10

sk8er_tor

I'm quite impressed with this upgrade.

marcati

Downloaded and running strong in Thailand!! Using STL100-2

ghazisons

Updated working perfect. Thank You

Posted via CB10

baszedgod

Runs awesome for me, it's exactly like BBM except you can interact with ios and android users !

Posted via CB10

mklwongbb

Update installed and running fine. No hiccups yet. Fingers crossed.

Sutirtha Chakraborty

Working great! Love whatsapp, love z10 :D

Posted via CB10

Hunket

After repeated re installations and reboots. I still cannot get hub integration or hub notifications. Can anyone help? Any settings that need to be made? It's driving me crazy!

Shiras

Nice... working good.
:)))

Posted via CB10

rocmon

Installed... under protest!

Via Z10

EvensB

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

DzarulAzwar

Still no notification in the hub for me after upgrade :( why?

Posted via CB10

mafzm

Thank You for the update

Posted via CB10

Vector-SS

Excellent update. The added Whatsapp share option in the gallery is a huge welcome!

TomCam2710

Still not available in France..
Someone knows what's going on?

Posted via CB10

vincenzio

Contacts fixed, but whatsapp is still not an entity in hub. It would be nice that there is a space for whatsapp like FB, twitter.....

Posted via CB10

vaskanyc

Why do i get msg" not allowed for this device "
Using unlocked blackberry z10 in USA
Any ideas

Posted via CB10

George Leee

Whatsapp still shows that I have an "Empty contacts list" even though it's not.

Smeep

This is great to see. The update came out fairly quickly to address the code of issues surrounding contact names. This app runs very smoothly, handles multiple conversations very well. Excellent work. Highly recommended!

Posted via CB10

splash121

I live in South Africa and when I try search for Whatsapp on App world it says search not found. When I use this link on this article it goes to the Whatsapp download page on App world but says it is unavailable for my device?

Please help?!

Splash121's Z10 :D

pandapurple

Downloaded and very pleased. Thank you!

Posted via CB10

ukcobra

Downloaded, but does not appear to fix the contacts nor can chat threads be deleted. Can't see any improvement to be honest.

iamdong

I first downloaded Whatsapp in the Philippines. I'm currently in the US and installed the update here. Ive never had issues with my contacts.
After the update, i noticed that I now get alerts in my hub. However, instead of getting the whatsapp icon I get the 'bell' icon. Similar to the alert you get when you receive notifications for available updates of your apps.
Overall, though, im very satisfied with this app.

Posted via CB10

jfunds

Quick fix lovely

Posted via CB10

jfunds

Very happy

Posted via CB10

Oz Oxair

It says not available for ur device :/ still unable to install what's app on Z10

Supa_Fly1

Check my link below. Are you running 10.0.10.685 or higher?

Posted via CB10

Emiliano Riverso

Well the contacts issue is solved... you can share the files more easily... but there's still no whatsapp folder in the hub...

Posted via CB10

Vinh85

Why I cant get an new updates for my Z10 in my country Luxembourg and can't find WhatsApp for downloading at blackberry world!! Need some help

Posted via CB10

Louis Belshaw

HUB integration would be good, it's the only thing missing I think.

Posted via CB10

Supa_Fly1

KB33937-Unable to install WhatsApp Messenger on the BlackBerry Z10 smartphone http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&ext...

^ for those having installation issues.

Those fave with contact issues how many accounts do you have contacts synced with and which is set as primary in you z10? Try closing the app changing the default and relaunch to see if there is. A change?

Hub issues relaunch the hub with a reset. Curious if that'll work.

That's just a few ways to troubleshoot vs just posting issues. This'll help others and the development team if their monitoring this thread. Common guys! Let's get real and do proper diligence.

Posted via CB10

Emir Zulkharnain

It works well now. Good job whatsapp!

Posted via CB10

shinichi_c00l

Next updates suggestions, Make the group more like android / ios with color coded nickname, its hard to quickly recognize for who is who when the group is very active.

Emmanuel Ezeani

Can't install the app in Nigeria, this is very sad. It's 2013, I thought we are pass this

Posted via CB10

etnt7

You need os version 10.0.10.648 or higher to install WhatsApp.

Posted via CB10

otacon

Just noticed that if you block someone, their name does not appear on the blocked contact list. The list remains empty. How do I unblock them now?

Kings

There is no option as to not to save media. I dont want to save media like videos before viewing them. Whatsapp on my 9900 had the option not to save media. Z10 version dosent have this feature

storm stewart

Everything seems to be working fine after the update. Although I am now not getting alerted when a new message comes in. Any ideas?

Posted via CB10

tofuddha

Hmmmm...This latest update this has bugs. If your Active Frame is closed, you will not get any message notifications. Whereas in the prev version, I was getting at least some sort of notification with the AF closed.

Posted via CB10

Spawn12

Got the update last night so updated and seems like the contacts issue has been resolved. I was hoping they would fix the UI and allow us to change the chat wallpapers as well but sadly nothing like that came up in the update.

As for people saying that they no longer get notifications when the active frame or app is closed. Just tested mine and i get notifications through the hub when the app is closed. I never have it running as an active frame.

R_from_Toronto

Finally a version of Whatsapp that works!

icemannnn

How do we get whatsapp messages connected to the BlackBerry Hub? It's painful switching between screens. Also whatsapp should allow us to add contacts via the whatsapp application. We can't do it at this time.

Posted via CB10

safri

Oh no it's going be an app with annual subscription.

Posted via CB10

river123

Whatsapp is not working on 10.0.9.348Os. Sasktel won't have update till end of April.

Posted via CB10

otacon

@safri - Even on the old OS7, whatsapp was a paid subscription. It's just 0.99 annually. Imagine the cost you save by not sending text messages.

@river123 - There has been reports that doing an update via BB Link will (sometimes) be successful. My telco in Malaysia has not rolled out the update but I have the latest OS installed via BB Link. Had to remove my simcard though but it was not a hassle.

river123

My phone is locked to sasktel,so none of the options i found so far work.

Posted via CB10

waleonishmail

After deleting this app my battery life improved from horrible to acceptable. Hopefully this update fixed the battery drain issues it had but I'm not taking any chances.

Abubakar Ibrahim buratai

I can install on my phone

Posted via CB10

Maixuan

Can't download it from France :'(

Posted via CB10

Abubakar Ibrahim buratai

I can install whatsapp on my z10

Posted via CB10

IvyJewel12

I can't download whatsapp messenger on my z10 says "Unavailable on this Device" got it in Feb in the UK I have updated software to 10.0.9.348 model is STL 100-2 how can I get app on my phone pls?

Posted via CB10

Elcuolo

Think the problem is that your current version of your OS doesn't support it. You would need to have 10.0.10.90 to be able to install. You may be able to temporarily put a Vodafone SIM in your phone to update it. Do a search on the forums for info on this.

lynnylil

Is it just me or are we revisiting the battery draining issue we first had with the initial Whatsapp? Ever since updating Whatsapp this morning, my battery's been draining to almost 20% and it's not even 4 pm! I must add that I have not been using it excessively today.

maya saputro

Please help..I can't installed whats app on my BBZ10 which come with software released 10.0.10.58 and OS version 10.0.10.261. Accroding whatsapp team replied my email I should up grade my OS with higher than current version. How I get it?

Gasbytweet

Followed the link from crackberry, got it on apps world but no option to download. Isn't it available in Nigeria?

Posted via CB10

nasmun

Have the updated version but still have issues with contact names

Posted via CB10

Abhishek Agrawal

App world says this app is not available for your device.. why so? I m in India and bought the device Z10 from Dubai.. please help.. WhatsApp, BlackBerry travel and many apps link from crackberry says same when directed to app world..

Posted via CB10

Abhishek Agrawal

App world says this app is not available for your device.. why so? I m in India and bought the device Z10 from Dubai.. please help.. WhatsApp, BlackBerry travel and many apps link from crackberry says same when directed to app world..

Posted via CB10

RichardZA

Awesome already downloading.

mnc76

Love it. Works great.

Posted via CB10

Karla Waygood

Can't get it on my Z10 in London :0(

Posted via CB10

Shub Singh

Can't download in UK yet.
Has anyone from I'm manage to download it.

Posted via CB10

Miral_O

I need help! I blocked someone on Whatsapp on my Z10 and now I can't unblock them. They don't show up in my blocked list. I tried restarting the phone, deleting and re-saving the contact and deleting and reinstalling whatsapp...

Sagar Chokhawala

It has many bugs and its not working properly and i was surprised to see that it hasn't been integrated into the hub

Posted via CB10

Tabdy

Never used Whatsapp before. Just downloaded it and it seems hopeless. Cannot get any contacts onto it. My daughters say don't bother with it. Why once again do we end up with another incomplete app on the Z10. Hardly going to encourage good PR. Blackberry - GET YOUR ACT TOGETHER If you want this phone to be a success. Get control of these apps. They are not doing you any favours.

Khalid Al Kass

Can not install. Need your help please

Posted via CB10

niviyengar

Hi, I have WhatsApp and it works perfectly, but I don't know how I can change my profile picture. I can't seem to find the settings option. I have upgraded my phone from the BlackBerry Torch to the Z10. Please help!!!!

Shikhar Berry

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

Shikhar Berry

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

Shikhar Berry

I deleted Whatsapp from the icon regular menu. It's still shoing as it is installed in appworld so can't reinstall. I tried holding the finger down on the icon of the app to uninstall but it does not work. Option Delete or uninstall don't work....
How can I delete the reference to the uninstalled app in appworld on the Z10 ?
Thanks in advance

Shikhar Berry

@ niviyenger.... to see the settings icon in whatsapp in z10. just slide ur finger top to bottom while whatsapp is open.

Laurika Jacobs

ah thanks!!! finallly I can change my profile pic! thanks for this :))

yasmine1990

Still can't download whatsapp on my bbz10

Posted via CB10

Laurika Jacobs

you have to get the latest OS software update, call your service provider to send you the link..

Laurika Jacobs

Can someone please tell me how you change your profile pic on Whats App on the Blackberry 10??

Kelvin Imonimai

I av a blackberry Z10 unlocked but still can't get whatspp to work properly. I downloaded whatsapp messenger from blackberry world but always say "Error installing application" Can anyone help ?