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BlackBerry CEO John Chen speaks with Fox Business about Amazon deal

< >

What John Chen actually said in his Reuters interview

By Chris Umiastowski on 10 Apr 2014 01:16 pm EDT
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UPDATED: Reuters reached out to explain things. They claim the original quote from their story is accurate and was part of a bigger off-camera interview. It was still out of context, but it wouldn't be fair to suggest they misquoted, so I've updated the text.

Yesterday turned out to be a pretty big mess as far as BlackBerry news goes. Last night Reuters posted a brief story quoted John Chen saying they might get out of the handset business. Once a video interview was posted, it looked like a misquote (but wasn't) and snowballed down from there.

Here’s what went down: First, Reuters posted this story at 7:45 P.M. which quotes John Chen as saying, “If I cannot make money on handsets, I will not be in the handset business”. Since this was a quote from an interview it’s natural that people took as an accurate statement. The only problem with this quote is he didn’t actually say those words in the video interview that followed. I and many others saw the message from the video vs. the original Reuters story as conflicting. But Reuters tells me this quote was part of a longer (one hour) interview with about 20 people in the room, and he did actually say this.  I'm including the shorter video interview (which is created by the TV side of Reuters, not the news side) below. 

I watched the video two times. I took detailed notes. I think Reuters should have realized their original story wouldn't fit with the context of what was presented in the video interview. Chen’s blog post addressing this issue lines up well with my take on the video interview content. He just says that his comments were taken out of context. So beyond the headline-grabbing first quote what exactly did Chen have to say in the interview? The interview was full of great material for BlackBerry fans to digest. Nothing seems to be new information, but I think it helps paint a more clear picture of John Chen’s master plan. Here are a few of the most useful bits from my perspective:

  • The handset business is still really important.This part was unmistakably clear. Chen was asked directly if the handsets were the least of his priorities. He said he put equal weight on handsets and the other parts of the business because he needs to offer an end to end solution. He was crystal clear about his expectations that he will get the handset business to profitability. Even when asked what he’d do if he could not make it profitable he simply said he might need to get others to build more handsets for him. I take this to mean more business heading to Foxconn and less internally designed stuff. The bottom line is that Chen in no way suggested he wants to stop selling phones.
  • They’ve been successful convincing customers to wait on the latest BES technology Chen said that when customers hear their plans they think the plan makes sense. He further said that they’ve been successful in getting customers to take a “wait and see attitude” on the launch of new BlackBerry server products in November of this year. Unless Chen’s ability to calibrate the truthfulness of his customers is way off, I think we’re now looking at a a case of execution risk more than anything else. If customers haven’t left BlackBerry by now, they may as well see what the company brings to market this year. No point in making a hasty decision before then.
  • He thinks the company is “rightfully” undervalued.With respect to the stock, Chen said, “I think the company is very undervalued … rightfully so. There have been a lot of issues in the past 2 or 3 years.I think our roadmap makes sense. Our assets are there. What I’m trying to do is make sure we deploy the best of our assets to what the market needs”. He follows up by saying, “I’m hoping that the shareholder thinks that this is a good share to bet on because the downside is very limited, but there is going to be very good upside.”

I feel Reuters would have better served its readers by focusing on more of these details rather than pulling out one quote that didn't seem to fit with the bigger picture of how he was answering questions.The truth that I'd rather have seen Reuters focus on is that BlackBerry is working very hard to execute on its product roadmap for this year while communicating with re-engaging with customers who probably haven’t heard form them in a long time prior to Chen’s arrival. The whole story right now (for 2014) is re-building BES revenue to replace the shrinking BIS and hardware revenue, while also trying to bring the hardware business to (slight) profitability. Nothing has really changed. Chen just did a nice job of summarizing exactly what his focus is. 

180 comments

jcarlos100

Don't reply to me :D

Posted via CB10

jupiter8

I see what you did there.

Posted via CB10

tombstonebb

Why do you keep posting these childish comments?

Tombstone - Combat Vets Motorcycle Assn - WWW.CVMAFLORIDA.ORG

khehl

this is much different then what was said yesterday, I thought reuters isn't supposed to act like the a news channel and more for factual information?

I guess not...

The_Merovingian

I agree. They really caused some un-needed negative motion in the market. I had even started to flinch. Thanks to Crackberry for setting things straight and reminding me to trust but verify. (fool me once....)

Blackberry keeps Johnson National LLC moving
JohnsonNational.com

Stomps01

Is this the new first? Lol

Posted via CB10

jcarlos100

Not really just got tired of seeing people use the first guy to write huge essays Lol

Posted via CB10

F1 JV

+Ditto.

Irritating how a singular comment at the VERY beginning of a discussion about an article BECOMES a major part of the discussion.

The "don't respond to this" message...is the much needed PSA(Public Service Announcement) to the CrackBerry citizenry and especially the COPs(Citizens On Patrol).

Posted via CB10

Observation Junkie

Okay so Chen, is, isn't, will, won't be coming out of handset, rumours directly, indirectly, of, on the record so I've heard

My head is spinning

 Posted by the Crackberry Pirate 

freddysrevng3

OJ and Chris.... bottom line is that none of this matter if you don't sell a friggin boatload of Z3s and an awful lot of Q20s for the holidays.

Reuters is part of the "Apple Media Complex" - and a big part of their role is to continue to spout anything that the rest of the complex can run with to show instability in BlackBerry.

They have done a really good job of making people leery to buy BlackBerry products because they are "going out of business"...

The ONLY THING that changes this will be sales of phones and software and lots of both...

Observation Junkie

The net is awash with the so called " quotes".
Bet Chen is busy on the phone today with all the existing corporates, keeping them calm and happy.

This kind of news does not help.

 Posted by the Crackberry Pirate 

F1 JV

This is obviously a case of "Less is More"...Mr. Chen, you don't have to be in the news everyday.

I think that at this time, news interviews should just be focused around new releases of BlackBerry products...be it hardware, software or services.

Posted via CB10

jupiter8

Thank you. The other piece was published questionably.

Posted via CB10

jhaynes41@gmail.com

My hunch was that it was taken out of context when I read it yesterday. Glad to hear that's the case

Posted via CB10

NinjaB

yeah, me too... I never thought it meant the Z3 was the last BB device, as some were claiming the end of the world based on that one sentence lol

tombstonebb

Taken out of context? Base on this story, the Reuters story is flat out wrong.

Tombstone - Combat Vets Motorcycle Assn - WWW.CVMAFLORIDA.ORG

Prem WatsApp

+1

Report the whole statement and sum it up. That way you won't make such a "mistake".

(Just like with the Bible and other books, single verses and sentences seems to contradict themselves, but the whole thing is in agreement, if not, read again)

"No Q10?" -> "Buy from Chen... "

jc dla

Can't make everybody happy. The media is a catalyst for sensationalism and what can be worse is the reaction of the public (sadly, some Crackberry members were quick to jump the gun as well). The comments section filled with cries and contempt for Chen, not knowing that things were taken out of context or misrepresented. Learn to chill, people. Let the man do his job and stone him at the end if he didn't do what he said he would do. The fight isn't over yet.

Now somebody give me Chen's number, I want to send him some memes >:D

Posted via CB10

namgas

Can reuteurs be sued for that wrong quote?

Developer of AutoCrop Scanner

masterful

I hope so

 Slicing using my 

Chris Umiastowski

Just to make sure this is clear, Reuters reached out to me and says the quote is genuine (was not part of the video) and I'm going to assume they are telling the truth. The guy who reached out is someone I know and trust to report accurately. I didn't realize he was involved in the story. If I had I would have (and should have) checked with him first.

Puz_zled

The very best we can say about how Reuters operated here, then was that they misleadingly and selectively quoted "off the record" stuff to create a headline with salacious (technologically newswise anyway) character, intentionally misrepresenting the general statements John Chen was making in response to their questions. Does that about sum it up? Farging iceholes....

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Prem WatsApp

Thanks, you make sense.

Chen's whole statement draws a different picture, we wanna know the intentions of the speaker, not a misrepresented single sentence that they blow out of proportion and then run with it.

"No Q10?" -> "Buy from Chen... "

Skyforever

Right on Buddy! I always thought "off the record" was meant to be off the record. Not something that is being presented as a main headline in your next article.

Puz_zled

Reuters is Thomson Reuters, a Canadian company. Wouldn't it be nice if we (Canadians) stopped stabbing our own in the back? I see the Globe and Mail (a Canadian national newspaper also owned by Mr. Thomson) has run a story with that headline, without changing it in light of Mr. Chen's response on his blog, as far as I can tell. Geeez! It's a big unfriendly world out there. Maybe Canadian companies could act a bit more cooperatively instead of pulling this type of crap.

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BerryWizard

Tell that to Rogers and the way yhry treat BlackBerry users....

Posted via CB10

Playbook007

The guy who writes the BlackBerry bashing articles for the Globe has had in in for BlackBerry for years, and the editor in chief for the Globe does nothing about it.....I stopped reading the Globe and Mail both on newspaper and online. Brutal reporting.

Posted via CB10

Puz_zled

Oh, you mean iMarlow? Yup, there was the atrocious hatchet job he did on Mike L after being given inside access. His way of saying thanks was to write a long string of negative RIM stories.

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RubberChicken76

this is Canada. We're the same people I saw snickering about "Crybaby Crosby" the day after he scored the winning goal in the winter Olympics. Americans cheer for their own. Canadians sneer at theirs.

tombstonebb

So, I think to be fair, until you can determine what really happened, you should take this story down. It seems to me that you might want to contact BlackBerry for their take on what your colleague from Reuters said. Your comments here in the Comments section seem to backtrack on what your story says

"He just says that his comments were taken out of context and avoids pointing out that there is actually no evidence he actually said what he was quoted as saying"

Tombstone - Combat Vets Motorcycle Assn - WWW.CVMAFLORIDA.ORG

nabollocks

Chris (Frank) Pushes 'anonymous friend' (Zoe) In Front Of Train

-House Of Cards

Posted via CB10

masterful

This will not fly. You can't take things out of context and make a statement.

 Slicing using my 

avatsaev

so Chen is backpedalling now?

freddysrevng3

Chris... if Reuters is so innocent in this debacle... why is this the only piece of the interview that they highlighted and ran with - with the rest of the "Apple Media Complex" to spread this trash like wild fire as it multiplies out across Reuters affiliates...

There is a purposeful assault on BlackBerry by folks with deep pockets... Chen scares the hell out of these people...because he is on a mission.

Again, all of this is cheap talk.... gotta have a winner with BES 12, Z3 and Q20.....

As the great Thorsten Heins used to say..... "Sell Like Hell"!!!

BBMIZKING

Sorry Chris! Seeing is believing. The interviewer point blank asked Chen t the 7:00 mark of the video if he doesn't make money in the handset business what he would do and he didn't say that. Its not like the video came out after the written story. What else is Reuters gonna say "We made the whole thing up"? I hate " The guy who reached out is someone I know" nonsense. Sources can say anything that's why they asked for anonymity. Come on now!

scr

If I won't see lawsuit then I believe that Chen actually said it.

Posted via CB10

Skyforever

Really?! and how would you prove it? Off the record statements by their nature are private and as such, they are not recorded. The video are John Chen's own words. I choose to believe the video. I choose to believe John Chen.

sixpacker

Who says it was an off the record statement?
Answer: only you.
Chen made an error and has got burned for it - move on.

Skyforever

Now that we know the statement was written out of context. It's just bad journalism. As for moving on... John Chen is still my Hero. I've moved on. :)

FirstBerry101

Fabricating stories is easier than it is to tell the whole truth... what I didn't like is Chens correction comments said something to the effect of.... no plans to stop making handsets, at this time.

I would have preferred a more distinctive answer myself

Posted via CB10

NinjaB

but telling just an enticing part of the truth is even easier than fabricating, and easier to back up if caught like in this case.

Puz_zled

But is ultimately even more misleading.

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Heinz Katchup

Damage control in full effect by CrackBerry regulars. Way to go Sam from WP Central.

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shahyaz

Chris, you're right... Any journalist worth their salt would focus on the truth. That's why I've lost faith in most journalists. Scanning the headlines today, particularly from sites with traditionally anti-BB sentiments, was depressing... Many journalists don't want to focus on facts. Instead, they'd rather focus on negativity. it's very sad.

Thanks for your article.

Hidjk

"Any journalist worth their salt would focus on the truth, which is still fascinating."

Very true, unfortunately their's not to many out there...

Headlines grab attention, often at the cost of truth...

www.livingtruth.ca www.carm.org

Hidjk

Off topic but it's good news...

My Boss who I have been talking to about BlackBerry phone's and who wanted my opinion on what's the best phone out there etc.

So I told him to get a BlackBerry Z30 for himself and his wife. He told me his wife only wanted an iPhone and nothing else etc, anyway to my disappointment he got one for his wife and one for himself.

The sales guy talked him into it etc. So he needed me to help him with it, so I did but I told him listen your not going to be happy with this phone for one thing he has really big fingers and that iPhone is small, he was having a hard time typing on it.

I told him is there any way you can send it back and get a BlackBerry Z30 instead?

Guess what. Today he comes up to me and said he sent it back and will be getting the BlackBerry Z30.
I'm looking forward to helping him out when he gets it.

Wish I had one too, but I'm happy with my Z10.

The End. :o)

www.livingtruth.ca www.carm.org

freddysrevng3

That's a great start, Higjk.... and I had a Z10 and now a Z30 and there is no comparison... do whatever you need to do to upgrade..

Also, please inform your boss that because he was weak and so easily swayed by some snot nosed iTard sales person at hi local carrier - he need not apply for "Club Z30" membership... we don't accept his type..

If his wife comes around to the Z30 and is "hot" - we may consider her..

Keep spreading the BlackBerry News...

Great job.

Founding Member of "Club Z30 "..... the most exclusive club in mobile

Bfalcon1

Thanks Chris...great to see you clarify the story. Hopefully your view makes to the public.

Posted via CB10

RickTrout

+1

PROUD to be the 1%! Z10 on T-Mobile, 32 GB PlayBook - Posted via CrackBerry 10

vgorous

You're gonna need more than just +1...

Posted via CB10

mrjlwilliamsZ10

Things happen. But the facts are BB is HIGHLY underrated, and if they pull the right strings...they will be back in the game sooner than later. They have some good devices, but there is still a need by some for more variety. I'm fine with the BBZ10, and it gets the job done. But I'm sure there are some that might want more than the Z10 or Z30...they might want the Z50 to come out this year lol.

On another note, the best thing that BB did was make it possible to run android apps without side loading. Love it...

bleached

The truth is, they are done. Consumers are a fickle bunch and Blackberry is not cool any longer. Their best bet to stay in the handset business would be to release Android based devices with their own twist. They also need to rebrand these. Blackberry is a dirty word, similar to Windows. Both Microsoft and Blackberry need to rebrand and market like crazy.

Haytham Hamad

Sometimes I get the feeling that haters out there including the media enjoy and look forward to hearing bad news about BlackBerry!

Posted via CB10

nuff_said

Some people love to keep you down especially when you're trying to get back up. It's a sad world we live in.

07thking

Yep, but you can't keep a good thing down ;)

BlackBerry will rise again!

Photos captured using BlackBerry devices - C00016D81

mspace81

The fact is Chen is going to do what is right for the longevity of blackberry. This is why he is focusing their efforts in enterprise and services. Unfortunately, BB10 devices just aren't selling, so services will have to be the way they make money. Hopefully, they can really leverage their MDM solutions. I know I'm waiting on their BES Cloud Service.

The handset division is costing them a lot of money quarterly. I think that they will continue to make handsets, but not very many and exclusively for enterprise. The Foxconn partnership will be for the consumer market, until the contract is up. The blackberry we are used to seeing is and will be changing, because what they have been doing just isn't working. They're going back to their roots and what they're strongest at. They have a fight on their hands just with enterprise, trying to cater to the consumer market as well, just isn't feasible.

Posted via the Android CrackBerry App!

AnotherBillJ

Leave it to Chris Umiastowski to clear up misconceptions; he's VERY good at that.

Cheers. :)

KDB84

Very good. Thanks Chris.

Posted from my Z10 via CB10

Whyareallthegoodnamestaken

I think Chen should be having a few words with Reuters over this. This is some very shoddy reporting and Reuters especially is a news wire service that a lot of media organisations depend upon.

Posted via CB10

sixpacker

Chen needs to have a few words with himself. Maybe then he won't get drawn into making damaging statements...

Zmain

What's all the fuss about JC is God All Mighty?

There shall be weeping and gnashing of teeth.

Prem WatsApp

He is, if you pick the right JC!

I am Alpha and Omega, the beginning and the end, the first and the last.
- Revelation 22:13 (KJV)

Shared from e-Mmanuel Bible Reader for BlackBerry 10

"No Q10?" -> "Buy from Chen... "

Hidjk

+1

Revelation 21
(NKJV)
"All Things Made New"

1 Now I saw a new heaven and a new earth, for the first heaven and the first earth had passed away. Also there was no more sea. 2 Then I, John, saw the holy city, New Jerusalem, coming down out of heaven from God, prepared as a bride adorned for her husband. 3 And I heard a loud voice from heaven saying, “Behold, the tabernacle of God is with men, and He will dwell with them, and they shall be His people. God Himself will be with them and be their God. 4 And God will wipe away every tear from their eyes; there shall be no more death, nor sorrow, nor crying. There shall be no more pain, for the former things have passed away.”

5 Then He who sat on the throne said, “Behold, I make all things new.” And He said to me, “Write, for these words are true and faithful.”

6 And He said to me, “It is done! I am the Alpha and the Omega, the Beginning and the End. I will give of the fountain of the water of life freely to him who thirsts. 7 He who overcomes shall inherit all things, and I will be his God and he shall be My son.

www.livingtruth.ca www.carm.org

Hidjk

Yes eternal life... :o)

Matthew 7:13-14
"Enter through the narrow gate. For wide is the gate and broad is the road that leads to destruction, and many enter through it.  But small is the gate and narrow the road that leads to life, and only a few find it.

John 3:16
"For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.

www.livingtruth.ca www.carm.org

peter0328

I foresee BlackBerry ending their relationship with Reuters, just like T-Mobile.

Do something to harm the company then you are done. Reuters fabricated a quote and intentionally misled readers by waiting to post the entire video interview.

The responsible thing to do is post the video and full transcript at the same time. No need for a short preview article then a full interview video.

BlackBerry will not be giving Reuters any interviews in the future.

Posted via CB10

imcurved

And soon, all Reuters reader who are currently using a BlackBerry will get $100 off for a new Z or a Q except the Z30.

 CB10 

sixpacker

No. The quote wasn't fabricated. Try and keep up.

Notcho

It's always nice to get the real side of the story from you Chris

C0020AFC4

shupor

Doesn't help that a Crackberry blogger helped perpetuate this falsehood smh!!

spikesolie

first!!

From zee coolest flicking smartphone ever

Prem WatsApp

^ Be quick to eat the bait!

"No Q10?" -> "Buy from Chen... "

SFCDallas

I confess that I read the first post and was pretty put off. Don't want an Android or iPhone but was weighting in on what to use after my Q10 was done. Then there was another post that said the decision would have to be made "soon". No way, would BB handsets have a breakout soon so it looked pretty bleak. Read Chen's comments this morning and felt quite a bit of relief, but for many it was damage done. Really do like Chen and his quick responses. BBRY will go far with him.

mrneo3277

Please don't ever say or think that again brother, there is no other phone. That can compare to BlackBerry

BBBYMUTHAFUCKINGCHOICE

mavsguy842

John Chen's actual quotes are very interesting. He seems to think that BlackBerry devices can be profitable at current sales levels, and that they have multiple options to achieve device profitability. It sounded to me like their order of preference is: 1) The current partnership w/FoxConn 2) Letting FoxConn have even more control over device design 3) Licensing BB10 software to other companies to let them build the phones.

paulmike83

Hmmmm, can they sue these losers for slander?. If so I can see BlackBerry becoming very rich just from winning slanderous lawsuits alone. Now that would be something.

Apple, The New Evil Empire

Chris Umiastowski

I've updated the post. Reuters quote was off-camera in a larger interview and they stand behind it. Out of context, but not a misquote, apparently.

Hidjk

Out of context is just as bad. And twists the true meaning of things...

www.livingtruth.ca www.carm.org

georg4BB

Doesn't change anything. The quote was deliberately taken out of context to spin the statement of the interview to the exact opposite. The web is now flooded with this "news", tomorrow I will read it in the newspapers. And my friends and colleagues will ask me if I already know, that BB plans to leave the handset business.
Someone at Reuters created this BS just for a snappy headline. It's scary to see, that even Reuters is working this way. Please, Chris, ask the Reuters guy one question: "Why?"

Prem WatsApp

The Reuters guys should leave his job, if he has any integrity. Or throw the towel and work for a tabloid.

Even from the original "news"piece I did not get such an idea. There was clearly enough meat in it to make it clear BlackBerry is not leaving the device business, but plans to make money from it.

"No Q10?" -> "Buy from Chen... "

bigbadben10

Shocking stuff, BlackBerry mis-represented in the media, this cannot be true lol.... Time for a cup of tea and a biscuit. :)

Prem WatsApp

Never happened before, or did it... ?

"No Q10?" -> "Buy from Chen... "

Riddymon

Just check the stock price currently to see how damaging this news fabrication has been.

Posted via CB10

Observation Junkie

It's definitely all over the web

 Posted by the Crackberry Pirate 

freddysrevng3

Gotsta keep BlackBerry weak....stick with the plan...

Prem WatsApp

The short sellers wanted some fodder, now they got it. Reuters delivered.

Prem Watsa won't be happy. Unless he wants to build up his position...

"No Q10?" -> "Buy from Chen... "

Prem WatsApp

Also good for those who want to get in now, because they can read and know that BlackBerry is on the rise, but missed to get into the market earlier.

"No Q10?" -> "Buy from Chen... "

divyan

'He thinks the company is “rightfully” undervalued'

Well, I believe the value of any company is created when it's products are selling better than it's competitor's. How to sell products? By effective marketing.

In a country like India, where a low end car is sold for around 4000 USD, one has to be very very active in marketing when they try to sell a mobile phone for 700+ USD. On a minimum, the product must be available on the showrooms soon after the global launch. That is not exactly happening in here. Despite being a willing buyer who is happily ready to spend that kind of money, I had to wait for two months to get my Q10. Recently when I went to buy a Z30, it was not even available in a BlackBerry showroom.

Mr. Chen, this is something you should address for your company to be "propervalued".

- advertise in media.
- organise demonstration stalls in malls, and in corporate offices. ( where potential buyers exist)
- hell, even conduct road shows .
- make sure that demo pieces are available in mobile showrooms.

Then see if more BlackBerries are selling or not.

Posted via CB10 using my white knight Q10

graham bowers

This was posted 3 hours ago in the Guardian... what bull! http://www.readability.com/m?url=http://feeds.theguardian.com/c/34708/f/...

Posted via CB10

Prem WatsApp

Some bad spindoctory, that "news"piece...

"No Q10?" -> "Buy from Chen... "

xenrobia

Thanks Chris. Well, after watching that interview it is very hard to understand how the original article got printed in the first place. To call the original press release "sensationalistic," would be very kind and forgiving on anybody's part - and some people wonder why I take such a dim view of the media. That was a great interview by Mr. Chen by the way; I enjoyed it very much and it inspires confidence in BlackBerry's future prospects. Thanks again Chris.

xBURK

Here is a good one from today. Video included on page.

http://www.berryreview.com/2014/04/10/blackberrys-john-chen-tells-fox-bu...

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xBURK

Looks like you have to cut and paste this .

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Skyforever

Liked it! Thanks for sharing this video.

fanisk

I don't think that ever BBY will abandon the selling of phones because this is their core business and is tight up very much with the service revenues. Now if they will built them by themselves, by Foxconn or by someone else, it's another story.
I believe that they have to focus a lot in the new coming users with not expensive and high end devises but with good low costs units.
This can be the only way to gain market share because it's very very difficult to steel market from IPhone and android existing users.

Sent from my Z 30

Xadion

To honestly think Chen would not dump hardware is silly, he is going to try and pull what Leo did with HP just not as heavy handed or stupid like Leo. They are both SAP and used to reporting high margins to their investors, hardware has insanely low margins, and they sway to the desires of the purse string holders.

Posted via CB10

jeffbb10

Riddy, almost every stock price down, so don't think you can say BlackBerry is down do to b.s.

Posted via CB10

Luiserafim

How can someone take what was written yesterday from this interview?!
Someone must have a LOT of imagination... and spare time!!!

BillW69

I'm regularly astonished by how many people think they understand the word "slander."Please spend a moment with Merriam-Webster before you (again) say something completely stupid.

Ronstermadness

This is were BlackBerry should sue. Make the next person think twice before trying to twist a story.

Posted via CB10

Anthony Roberts5

John Chen has said on multiple multiple occasions that he will not be leaving
the handset business anytime soon. People tend to forget that he even
made a 5 year contract....let me repeat 5 YEAR CONTRACT WITH FOXCONN. This contract is for them to manufacturer low end (Z3) to mid tier phones (Q20) and he even said they are readying a flagship phone to win over iOS and Android customer (I pray to God its a full touch screen device "Codename Ontario") and not that windermere 5 inch that hes been floating around....I really dont like that 1x1 screen ratio. Having owned Android...iOS...Windows and BB10....BB10 has so much potential and the rate its growing in terms of update and functionality is moving much much faster than android and iOS. Tired of people complaining about apps.....Ecosystems takes time build there is no way on God's green earth in over a year they would have all the apps google play store and apple store has just not feasible those stores are year and years old. Once BB10 Adoption picks up this is why for emerging markets the Z3 is going to be extremely essential in BB10 market share increasing. However I strongly believe that they need a full touch screen device that maxed out on specs so that way people cant say anything especially android users that blackberry has outdated specs...(QNX doesnt even need high end specs to perform properly). The road ahead will be rough for the next year for BB10 but everything looks promising with BBM stickers..Channels...and going to windows and video chatting this summer :)....BES 12....Z3 and Q20.....QNX OS growing....in the long long long term BB10 and QNX has the potential to truly beat android and iOS since QNX is way more interconnected than its OS counterparts like Android and iOS......

xBURK

Excellent points.

Powered by BlackBerry

rickster2611

Treat ALL journalists with suspicion!!!

They are there to sell newspapers / raise the profile of their website / magazines

They are NOT BlackBerry's side. Not one of them.

Bad news sells, good news doesn't. It's that simple.

Mr Chen must be wondering where all this hatred is coming from?

Have you noticed that outside of Crackberry, N4BB, BBOS the BlackBerry blog sites the anti BlackBerry campaign has been relentless.

If you want to topple an adversary, you put out cover stories : whether they are true or not. And keep doing it until the public believes.

They thought BlackBerry should have been dead and buried like Palm.

'The Bigger the lie the more people will believe it. ' - Adolf Hitler

Apple and Samsung sales are dropping.

Enterprise is where the money really is and BlackBerry is the leader.

John Chen is one smart cookie.

They want BlackBerry security codes.

They didn't count on us BlackBerry fans who believe freedom of choice not conformity.

Let's keep fighting.

This is a Black Operation .

BlackBerry...Get it done!!!

Posted via CB10

za_berry

I'm on board.

Let's keep the fight going.

Never say Die!!!

Never never never never give up.

No Retreat No Surrender!!!

Posted from my awesome HUB enabled  Z10

Houshinto

On camera or off camera, it doesn't matter. Chen was an idiot to think "off the record" means anything. He better learn well from this or else he's making his job of turning blackberry around a lot harder.

Or maybe that's the point. Maybe deep down he just wants to do enough to get a sweet severance, then blow the thing up.

Hard not to be a cynical jerk when I see such rookie mistakes from a seasoned CEO.

Prem WatsApp

He can say what he wants, they're always gonna spin it their way...

"No Q10?" -> "Buy from Chen... "

xBURK

Only an idiot would twist his words this much. In the end, Mr Chen got to explain himself on National TV today and the rest of the press is all over this. One might guess Mr. Chen knew exactly how to play this?

Powered by BlackBerry

jhrain

Smear campaign? Why does it feel like the entire publishing / blogging world is against BB? This is just ridiculous.

paulmike83

Awesome points Rickster. Conformity is bullsh*t. Your points are valid. I talk to Apple fan boys everyday and I will tell you 99% of them are bumbling idiots who only have Apple products because they think "it's cool". Functionality is thrown out the window. BlackBerry is functional.

Apple, The New Evil Empire

lynxs_claw

What happen to the days when the journalists would have the interviewee review their article before they ef'n published it to make sure that they actually got it right?
I'm not a big name in any industry, but when I was interviewed way back when on an article reviewing plastic polymers, the magazine that took my information and my quotes had me review the actual article before it was published to make sure they got it right. Isn't or shouldn't that be the expected professionalism from the media or have they just got way too stupid and lazy. Maybe I'm just expecting too much considering I have to do what's right on a regular basis being a professional engineer. Now Reuters' just look like a bunch of idiots considering they have got it all wrong as compared to their published video they did for all to see.. Sheesh!!

Superfly_FR

You nailed it. Thanks Chris.

Posted via CB10

jdcfinisher

I'm waiting for the news headline - GOOGLE LEAVING WEB SEARCH BUSINESS! Because their CEO mentioned in a long interview they are looking at other ways of making money.

Posted via CB10

ChrisR

Very interesting comment, Anthony Roberts5. Yesterday, I introduced an Android user to BBM and had very positive feedback about it, particularly about stickers. BBM has a great potential for becoming the easiest way to share photos and videos with friends and family, regardless of the platform they choose to use. Add the option of video calls and you have a really awesome communication tool. It is disappointing to see so many negative and dishonest articles about BlackBerry, especially from reputable news sources like Reuters or the Guardian, but over a year after the release of the Z10, there's only a minority who don't know about the new BB10 OS and phones, so perhaps the increased news exposure we have seen of late really is a good thing.

Posted via CB10

Q10Bold

You are better than the WP Central guy...

deercreekmichael

Too late, the damage has been done. BBRY stock down 3% today.

hvacdon

So is NASDAQ Composite. The herd is just following the trend.

xBURK

All stocks are down. If you think about it, BlackBerry is getting tons of press over this. Most are giving the real story. Of course, it's not the best way to go about headlines, but it may actually be a positive in the end.

Powered by BlackBerry

Kennedy.L

As a BlackBerry user I feel part of an elite club. 3-4million unites/quarter. That was an interesting interview and good article Chris. Thanks!

CherokeeMarty

Thanks, Chris, that was very illuminating. Chen's understanding of BB's position could not be more accurate, nor could it be more honest. His comments concerning where his focus is and where the BB emphasis will be was very encouraging. This interview was much different than the isolated quote that surfaced yesterday. BB really picked the right guy.

wincyUt

John Chen messed up, it's as simple as that. To err is human. And by the way, Reuters hidden agenda was very well served because we are all talking about it.

Hibbylinx81

Even if JC said that he'd not be on the handset business if he can't make $ from it that would be quite logical and frankly I don't see the big deal here...why would any1 be in any venture if it couldn't make $ or made proper business sense! Much ado about nothing really!

Hibby_CB10; Z10STL100-3/10.2.1.2228

AtInsider

Hibbylinx81
I think you completely missed the point. There is a reason why BBRY is currently not making nor selling enough devices just yet. And its called Marketing.

Before throwing in the towel, you have to give it all you can to gain device market share. And doing so, also gains you mass Enterprise adoption.

Do what you can, pump out strategic marketing and if that don't work, then by all means sell the handset business and licence out BB10. As of right now, way to premature by at least 5years time.

AtInsider

Routers should have known better. Not only did the RADIO run with the negative story, but they also blew it out of context by a lot. And the stock is suffering due to this.
Even sites that have reported on the original story refuse to rectify it with the update explaining how John Chen's comments were taken out of context. But then again, we are talking about BBRY bashing sites.

obermayr

Thank you
Reuters against BlackBerry. They will blackberry die.
I hope not.

Posted via CB10

Joel Christopher

Somebody send CBC the true story - major damage control needed - they are reporting BlackBerry is stopping the device biz

Posted via CB10

jic999

Nice Post Chris :

When I first viewed the video my surprise was the length of the interview and the scope of coverage then BANG !!! the crap headlines came out " Chen will sell the hand sets " headlines sell and Reuters is in the selling business. Lets get the sneak Q20 Classic phones a 9900 on steroids. Love my Z30 but I am buying two Q20 for me and my mom

kmonarq7

Or maybe John Chen shouldnt have used those words.

mobilesync

Big mess. John chen made. But I don't blame him.

jasm817

I am not a litigious type. Another words, I am not a big on suing on general as I personally feel it is over done. However, Chen needs to lawyer up and sue for slander because this out of context quote effects the publics confidence in the purchase of a Blackberry phone.

Posted from a Blackberry Z10

alternator77

People may be mad that they reported what he said but as the source said Chen did say it so instead of being mad at reuters be mad at Chen for saying it. Anything you say to a reporter is never off the record and will be used.

Posted via CB10

arhcangel

I see this as a potentially good thing. The adage there's no such thing as bad press applies here. This story is blowing up on multiple sites and Reuters is looking bad here instead of BlackBerry. I see many comments liking how Chen proactively addressed Reuters selective reporting. Time will tell but this seems to be putting BlackBerry back in people's minds and that is a good thing.

YTDW2000

If you're an iOS or Android fan, then your probably enjoying how the media has been skewing the truth over what John Chen said and didn't say. From your prospective it's just one more nail in BlackBerry's coffin.

If you're sitting on BlackBerry's side of the fence you're likely livid right about now. I'm going to chalk this up the learning curve; Meaning: as BlackBerry CEO you're learning quickly just how many differ factions are working hard to put your company out of business.

Much like the "50/50 chance of survival " remark this new management team has to do a better job at keeping this kinds of slips under wraps if there is ever a hope of making things better and not worse.

Sent from my BlackBerry Z30

Atmarix

Right, pick the only "negative" thing he said and publish it I with fireworks, stupid reuters piece of crap

From my White Z30

GTiLeo

leave it to the media to try and turn a good thing into a negative.

shows me the media knows jack shit about what they are talking about and just wants to write a story that gets the most views, at the current time its cool to kick on BlackBerry

adonesc

Jesus! How many times can you say this without sounding like a broken record? You are the CEO of a company that is barely hanging on...and is looked upon with suspicion by even it's most diehard supporters!

In an age where everything you do and say, especially at that level, is under constant scrutiny...and information is shared almost instantaneously or even directly, THINK before saying something!

Better yet as I've said before, and will say until I'm blue in the face, less talk and more action!

Or if you say something, be clear about it! Be concise! Otherwise it's not helpful!

Cartman says: Screw you guys I'm going home!

Herbie52

Reuters is sounding like a Seeking Alpha supporter....nothing but fabrications!

Posted via CB10

John Kastanes

Leave it to the media turn put a negative spin on every blackberry news story.

Posted via CB10

John Kastanes

Reuters, seeking alpha and motley idiots are mouth pieces of hedge funds. Cramer do the right thing for once and speak the truth instead of your lies!

Posted via CB10

Konrad Andree Nordvik

After seeing the Reuters interview, I just don't understand how they cam to the conclusion that BlackBerry (Chen) might stop producing handsets. Some should ask Reuters to clarify on how they came to this.

hassan boutabssil

Better for John Chen not to give any interviews at all until results are up. BlackBerry image is realy low at the moment only good results can help not interviews

Posted via CB10

xBURK

Oh God, he gave a great interview and stated the obvious while getting a coffee. This all happened off the cuff. Even so, his words were taken out of context. He is a great spokes person for the company. The last thing he should do is hide like Heins did. Watching him on Fox Business news today really verified how effective he is in getting the message out about the company.

Powered by BlackBerry

CAB64

I think Reuters was more interested in an attention grabbing headline than writing an accurate story. Unfortunately that's the way news organizations operate these days.

Posted via CB10

BBMIZKING

Where does Chen say they will not be in the handset business in this video? Handset business is discuss at 7:29-6:14 and makes no mention of that. So as usual we have a nameless person behind a pen making comment and people prefer to believe that than a video straight for Chen's mouth. Strange indeed.

sentano

Very few news channels are today for the news and about the news...all they care about is sensational.
I feel sorry for Reuters, used to think they were one of the big names out there.
Shame

...forever BlackBerry...

Xopher

The sad part to me is that CrackBerry writes three articles to get the truth out, first adding to the negative sensationalism without doing full research. So, Reuters builds on a negative headline, and CrackBerry propagates it. I'm glad to see the update, but it would be better to have this as the original report on this.

Pete The Penguin

Reuters either messed up by posting the video after the 'interview' or Chen did by denying what he actually said ...

Right now, I don't trust either.

BB Super Junior

Interesting how the stock goes down based on feeling as if BlackBerry might exit the hardware business. Based in this we can infer hardware would be potentially profitable and valuable to the same market.

Aka S.Jizzle Z30STA100-5/10.2.1.2141

7onZ

What I see here - some type of guerrilla marketing that was not all controlled, thanks to media.

Posted via CB10

NYRbeezer

how about cleaning your nails before taking a closeup fucking tools

MarsanP01

No yes no yes no yes no yes!
Thank you BlackBerry !!!!

Post by Z10

TonyRomo9

This is why Blackberry 10 has a bad wrap, from crap like "oh they aren't making phones anymore" that people spread around.

Posted via CB10

Otech#CB

Thanks for the clarification!! Well worth the read!

Posted via CB10

laci urbany

Confused. Said it or didn't ?

Posted via the Android CrackBerry App!

yokogeri374

The z30 is miles better than an I phone I just wish people would stop being sheep for once and give this device a try

Posted via CB10

joshua_sx1

Two blogs on the same issue... now, it becomes sensation...

Posted via CB10

destroyandroid

lame stream media strikes again. I have given up on general media for anything real; only specific interest sites like crackberry will seek actual facts, not just to sell more papers or get a few extra website hits.

Posted via CB10

nt300

""" It was still out of context, but it wouldn't be fair to suggest they misquoted"""

Yes they Absolutely did attempt to stir the pot. They had so much more interview to choose from, and they choose to post that simple little line that would have clearly been out of context. They know this as well as we know this.

sixpacker

They chose the one line where the ceo of a major company said he may consider shutting down its biggest division. Such a simple little line, why on earth would they pick that one? Then again why would a ceo be dumb enough to make that statement in any context...

potatoguy

Well to be honest, it made sense what he said. If they can't be profitable selling phones, then get out of it. That's business.
Any business would do the same. If 10 years down the road Apple was losing money on making phones, they would likely get out of the phone business.

Posted via CB10

vjz10

I was heartbroken initially when I read the first version. But at peace now. I really want to see BlackBerry RIM becoming a top leader on the handset's domain....

Posted on my super efficient BlackBerry Z10

Sridhara Shankara

Its all fine but, why make hasty comment first and then deny it later/or say it is out of context.I feel handset buiness is huge part(limb) of BB ecosystem.If one cuts the part(limb) the damage done to the ecosystem( whole body) can only imagined!. Its a huge brand killer

Loosenut2

You expect the lying Liberal media to actually write a truthful dialogue? Good luck with that. Journalism died 35 years ago, I witnessed it. And it was almost overnight that it occurred, I had been noticing the symptoms in my hometown rag, sorry newspaper (meaning I'm 'sorry', not that the newspaper was a sorry piece of tripe which it is) called the Pittsburgh Post-Gazette. They never met a Liberal Democrat they didn't like, nor the tax and spend philosophy they espoused. Curiously it started hyperventilating the day after Mr. Reagan took office after his 49 state mass-acree over Fritz Mondale, because, how could this happen in Allegheny County?! Didn't they read the hometown paper and weren't they aware that Democrats, just like Pittsburgh's mayoral choice which has been a tax and spend Liberal for the past 7 decades, always had to be elected? Because of the Pittsburgh Post-Gazette and their skewing of news, the City eventually was in a hair's breadth of bankruptcy, and ended up operating under Act 47, overseen by the state.
So, don't expect the Liberal media to EV-ah give a Canadian company a fair shake, they are Liberal journalists. It doesn't matter to them that the illegal alien in the White House uses a Blackberry instead of an iPhone, he was instructed by the Secret Service guys (not the drunk johns like down in Columbia) to use one so his important words couldn't be hacked.

Rickster1

Reuters has been a long standing source for negative stories and info about BB. This is just the latest Reuters spin to make BlackBerry look bad. Why?? No idea but they have been consistent BlackBerry bathers.

Posted via CB10

canuckbear

Why don't you analyse the root motivation the media has for misquoting and distorting the facts on Blackberry on virtually a daily basis.

Posted via CB10

Rootbrian

Taking things out of context is a very bad idea indeed. I hope the media refocuses and pays attention to detail like Chris does. Idiots they are if they don't do that.

Posted via CrackBerry 10 (CB10) application using my BlackBerry Q10.

Bacon Munchers

Good John.

Now you know to keep your mouth shut regarding anything that scumbag shit-bird analysts can take and turn into a bear raid.
Thorston should have taught you those lessons.

I wonder who profited on this one; not me!

stlscott18

I want one of Chen's business cards.

Posted via CB10

stlscott18

What ever happened to the Ford QNX proposition?!

Posted via CB10

WretchedRunner

The re-engaging part is working; I was BB faithful from '06-12, did a little wandering (and felt no heat); but it's time to come back and actually be impressed with a product.

Supa_Fly1

"re-building BES revenue to replace the shrinking BIS and hardware revenue, while also trying to bring the hardware business to (slight) profitability. "

Very curious - how can BIS revenue be shrinking when those devices are still outselling the newer devices? Well unless these are just upgrades, not seeing that to the tune of 3.7 million from last quarter, still not making sense.

Need more data before I can pontificate.

BlackBerry Q10  & Full Metal CB10!