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The Vodafone UK 10.2.1 update is coming - but when is still a mystery

Vodafone
By James Richardson on 30 Jan 2014 03:48 am EST
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Millions of BlackBerry 10 users around the globe have been rejoicing this week with the release of BlackBerry 10.2.1. We published a list of carriers that were supporting the OS update on day one, however, missing from that list was Vodafone UK. This puzzled me a bit as from past experience they have been first off the mark and I've had to insert a Vodafone SIM into my BlackBerry to grab previous updates - not this time though. 

With BlackBerry having a decent market share here in the UK (and one or two family members slightly confused about the lack of 10.2.1) I reached out to BlackBerry to find out what was going on and here's the respectable response I received: 

“The BlackBerry 10.2.1 update has begun rolling out to customers today, subject to carrier approvals. As part of the approval process, we work closely with Vodafone Group and expect the update to be available to its customers in the very near future.”

So for you folk on Vodafone in the UK - 10.2.1 is coming, I just can't tell you when. Let's hope Vodafone themselves take note of this post as I'm sure the comments will burst into life. 

If you are on a carrier that wasn't on our list be sure to let us know please when your update arrives? In fact - why not send us a tweet (@CrackBerry) and we can keep the list up to date? Thanks in advance. 

257 comments

pacman84

Vodafone Germany also hasn't released the update yet :(

Posted via CB10

arif3000

If you have an unlocked device, use a sim from a network that has released the update. I had the same problem with three UK. Fortunately my Z10 came unlocked and I used an O2 sim last night to update via wifi. Once the update was installed just popped my three sim in and voila!

Posted via CB10

gleb pylypenko

Could it Accuse any Problems? Or will it bei the Same update as the One when my Carrier will Push Officially?

arif3000

I'm with three UK who will not have the update until mid February at the earliest. They advised me to take the sim out and try to update using BlackBerry Link. But by this time I had already updated using an O2 sim as my Z10 is unlocked and it's the same update, nothing from O2 in terms if any crap is on my device, just the 10.2.1.537 update exactly as BlackBerry would have it! :-)

Posted via CB10

poita316

I think Vodafone doesn't / didnt release the update worldwide.
Germany didnt, UK didnt, here in The Netherlands Vodafone is the only carrier not pushing this update. I think, but thats just my 2 cents, that Vodafone isn't fully supporting BlackBerry like we wihs they would.

selim hasan

Hurry up vodafone. Got 2 Z10s waiting for the update.

Posted via CB10

Gajja

I've always had good service from Vodafone (UK). So when it comes to updates I rate these guys. If they are not happy with what they have received then I believe there must be an issue that needs fixing. I would rather let them get the issue straightened out before they release 10.2.1 to the UK.

EarlofEltham

Same story with Telstra in Australia. Although have indicated a release around early March.

Posted via CB10

allstars09

Borrow someone's Optus or Vodafone SIM card and the update is available now.

gleb pylypenko

Will there be ans difference between the Updates ?

Prem WatsApp

I will borrow one from myself. Doing my Z10 on Optus now, Q10 Telstra will have to wait, until I got my BB Link contacts mess sorted. Too important, can't lose anything.

Technically, the BB10 phones support Optus' 900MHz network as well as Telstra's 850MHz network.
Just imagine you bought an unlocked phone, it will make no difference. Telstra will just add their app.
You can always bring over any Optus phone and use it on the Telstra net, as long as it supports the frequency bands. BB10s do that no worries. And no BIS issues on BB10 either.

iPhone for me? Scr... ahem Q that! (posted from the latter)

hotty17

Same story with Vodafone NZ. Seriously contemplating shifting my entire business account (land and mobile) from them as I'm convinced they've decided they don't like BlackBerry anymore. They haven't even offered the Q10, Q5 or z30 in NZ.

Posted via CB10

BBUK14

I'm very annoyed with Vodafone. What I have found particularly disgraceful is the complete silence when you call and ask for a general idea of when the update can be expected. I could understand silence if the update hadn't been launched already, but this is very poor from them.

I even had a Vodafone rep here in North London (i walked into their shop to ask about the update) tell me not to bother with it, because it will break my phone. I mean, who are these folks?? After telling me this, the clown proceeded to tell me to switch to Android...??? We all know the sales reps are clueless when it comes to BlackBerry nowadays, but that is ridiculous. The guy looked at me like I was an idiot when I said that I would never leave BlackBerry 10 - absolutely no clue about the new phones. How is this even possible? There are only a few major OSs. Is it too much to expect these salespeople to be experts on all four?

Anyway, I'll be finding myself an EE sim today, and downloading the update that way. As for Vodafone, I've had enough nonsense from them now. When my contract is up, it's goodbye Vodafone, and as much bad word of mouth as I can manage.

Posted via CB10

whofrank

I had a similar experience on Oxford Street in the summer trying to buy a z10 to replace my broken one that carphone warehouse wouldn't replace. I was told by both car phone warehouse and phones4u salesmen that BlackBerry was going bust the total fan boy monkeys.

I took great pleasure in telling them I was selling the HTC one I got as a replacement because it was a teenybopper gimmicky phone, beatsbydre lol.

I sold it for 350 bought an unlocked z10 from carphonewarehouse for 180 and pocketed the difference.

Still, they are total bell ends

whofrank

Sorry I meant phones4u wouldn't replace

barney009

Personally I think all the carriers are Blackberry haters. I went to several stores in UK looking for z10 last Feb and every spotty youth tried to convince me to get iPhone instead - that's why the sales of Z10 flopped - if you're not 100% sure you want BlackBerry you will be talked out of it!

Posted via CB10

BigAl_BB9900

If the Vodafone shop you are referring to is Muswell Hill - I have already met that narrow-minded Android Fanboy (and posted a thread about the experience - Jan 2014)

Marc Solomon

Don't expect anyone from customer service to know anything about this. If it becomes a big enough issue I expect they'll be given a standard 'fodder' line to dish out.

Waiting eagerly for this update but perhaps today will be the day ...

Rogue99

Vodafone Ireland same story, I wrote to them in their support forum, they said soon. I wrote to them on their Facebook page, they said soon. They said they have to test it first before release. Surely they could have done this all before the official release like most of the other carriers. I just don't know the definition of soon, is it later today, next few days or in the next couple of weeks.

Posted via CB10

darkehawke

Stock reply that tells us nothing. We need to hear what Vodafone has to say.
Saying that it may be that Vodafone has found issues. I'm certainly having issues with dropped signal more frequently since the update

Posted via CB10

KrisMat

I'm surprised the 1926 radio wasn't included in the release.

Just for the crack, I got hold of Sachesi to try, downloaded the release, split the radio out of it and merged with the 1926 radio. It was a piece of cake and fun to do.

It may well be that Vodafone has hesitated over the 1899 radio in the release, imho (and I don't blame them).

yessuz

The same is with Three

Posted from Z10 with 10.2.1.1925 leak. Pwnage apparatus!

John Fourty

I Tweeted Vodafone UK for an ETA. They directed me to a link which explained about carrier testing of firmware. The end of the article basically stated that they refuse to discuss any firmware updates with customers. Finally after a few more Tweets the admitted they don't have an ETA. Poor!

Posted via CB10 on my shiny new Z10, OS10.2.1.1925, 1926 radio. So long i5!

Andy Hart

I used an O2 sim to update my Z10 here in the UK, the update went smoothly and I can confirm the update is working fine with my normal Vodafone sim. Unfortunatly you can only do this to an unlocked phone so I would advise folks to get their Z10's unlocked, just ring Vodafone coustomer services and they will send you an unlock code via email. The O2 10.2.1.537 update was 309mb and (as far as I can see) does not cobtain any unnecessary junk.

Posted via CB10

pnmaal

Vodafone Ghana. Still nothing. Used to be the fastest.:(

bryan newell

My son is on orange with a new Z10 and isn't really bothered about the update and it's sitting there ready to update it's driving me crazy, while I'm on Vodafone UK and have my Z30 and the wife's Q10 waiting eagerly for the update, wonder if I could pinch his son?? Would that work?

Via my spangly Z30 BBM#27

bryan newell

Pinch his sim*

Via my spangly Z30 BBM#27

Bla1ze

It likely would... 

bryan newell

Now I have to prise it out of his hands lol. His girlfriend will just have to wait a while, this is more important. :). But come on yodafone, the power of the force is strong but the jedi sleeps!!

Via my spangly Z30 BBM#27

5parkey

Yes it will work as I've done it, running new 10.2.1 on the Vodafone UK network image below is screen shot from my z10

https://app.box.com/s/4h98xj2eme7rny7r7f8g

KrisMat

Me too, though I changed the radio to 1926.

NelisvU

Still waiting for the Vodafone NL update on my Z10.....
I tweeted them and they literally tweeted: I have no idea, wait for it to pop up in your notifications.
Here in the Netherlands the carriers don't give a sh*t about Blackberry anymore.

HitchCB

True Vodafone Netherlands don't offer BlackBerry10 devices anymore.

Posted via CB10 for the BB-Z30

Erik_1991

Same problem with my Z30 =( Vodafone did released the last update as far is I know so maybe the will release it in the near future.. I asked Vodafone in the live chat available on there website that they slowly spread the update to make sure there servers won't crash down.. but I'm not so sure of that because the amount of blackberry users in The Netherlands is low.. hopefully they release it soon

Posted via CB10

poita316

This si strange because all other carriers KPN / HI and Tmobile are pushing the update. I got mine (just a 25MB for the radio) yesterday. People on Vodafone or Hollandse Nieuwe are not getting any update. I think somebody at Vodafone HQ is pissed at BlackBerry. No BlackBerry devices to be seen on their site, and never bothered to sell the Z30 or Q5.

HitchCB

Vodafone Netherlands is lagging behind too.

Posted via CB10 for the BB-Z30

SDM7171

Since so many carriers have released it, I have no issue with loading it from the leak.

Saves me all the above angst

Posted via CB10

Bla1ze

^^

The only reason people have to NOT use the leak now is that it wipe their device but even that has a work around with Sachesi if you REALLY want the update.

chan_the_killer

I'm with three in the UK, I believe that they have not release it yet, I was all day but nothing, luckily I had an o2. Sim card and I update it by the end of the day of the release date
I was really disappointed with three As they block my Internet for three months now and now with the software update, they say I use the tethering or I use the phone as hostpost, or modem, but I don't! . Been having this problem since November and till now they can't manage to resolve it. So frustrating with this network!

Posted via CB10

jamescarruthers

Chan, I briefly had this problem on Three. If you haven't paid for tethering and you try to connect another devicr, you get the message you got.

BUT... if in your Blackberry's browsers settings, under "Developer Tools" you have desktop mode on then Three think you are connecting with a computer, not your phone and you are blocked. In other words, your Blackberry looks like a computer that is trying to tether without paying the extra £3/month.

Switch this off and see if you can browse freely.

I hope this helps mate.

Posted via CB10

X3T

Luckily I have a spare O2 sim so I will probably use that tonight to update. I also contacted Vodafone and received the same 'we are unable to discuss ' line.

Posted via CB10

makh2012

china unicom as well. i know that there is not a huge number of bb10 users in china,so thats why i think that we are always the last to be served.

Posted via CB10

Declan Walsh

This isn't good enough from Vodafone UK.

dguillaume

I've been told a couple of weeks, but if you just put an O2 or EE sim in you should be able to update (as long as your phone is unlocked)

pagal72@gmail.com

In Malaysia, CELCOM is yet to update Z10. My friends with Q10 and Q 5 have got the update.

Posted via CB10

toc610

Ah, thanks! I have exactly the same issue. My Q10 was one of the first to get the update from celcom Malaysia after the news about the release came out. My wife's Z10 is still waiting now two days later!

Using Q10

kennyiceberry

So, this is the time to go and get a free EE sim (or just get a payg one and charge it with a tenner) just so as one can obtain the upgrade. If more Vodafone UK customers were to do that then risk of attrition in VOD's bb10 user base might become clearer to it.

Posted by the inimitable Z10 handheld system

yessuz

do you have to top up the pay and go, or just a sim is enough?!

raxamillion

I got my update from them last night for my Z30, but mine and my wife's Z10's are still waiting for the notification.

Posted via CB10 on my sexy white Z30 rocking 10.2.1.1925

Erik_1991

Vodafone The Netherlands neither.. at least not for the Z30.. The list of carriers says different but nothing so far =(

Posted via CB10

dicks-webos

Vodafone Germany updated my Z10 on Tuesday. Device is unlocked and unbranded.

Posted via CB10 with my ultra cool Z10

mvrahden

Sure? I'm still running 10.2.1.1259 leak on Vodafone Germany. No Update notification yet and while checking manually for updates it says no updates available.
The official Statement from BlackBerry Germany on Facebook didn't mention Vodafone Germany either.
Wondering what's going on out there.

dicks-webos

My daughters Z10 was on 10.2.0.1803 (no leak) and showed an update message all of a sudden Tuesday evening. Update was 360MB. But that phone is unlocked and unbranded, maybe because of that?

BBUK14

I find the arrogance from Vodafone to be worst than the lack of the update. I don't use Twitter, but those who do should really tweet (or whatever one does lol) our displeasure with the company over this. If they are going to be slow and arrogant, they deserve to get as much open negativity from us as possible.

Posted via CB10

piginthepoke

Have to say that Vodafone have dropped the ball. I have had issues with them before that have put me off them, this only adds to the pile. These itchy feet will def be walking away as soon as I can.

BlackBerry till I die....
vodafone please take note I am not saying that about you pfff

Posted via CB10

Wolf 564

My Z30 is locked to Voda UK so can't use the EE sim from my Z10 to upgrade.

What's worse it cost £20+ for an unlock code. My wife's 9780 was free!

I manage all my companies phones, at this rate (+a few other niggles) we'll be moving when the contract is up in May.

Posted via CB10

rickster2611

The only way to hurt companies is in the wallet. Threaten to leave to another network and tell all the people you know with a BlackBerry on Vodafone to do the same.

The corporate side do the same (yes Hotty 17).

Make those networks who won't stock BlackBerry and issue updates pay. As clients and customers it is your right so exercise it.

I will not renew my contract / sign with your network unless you stock the latest BlackBerry and issue updates.

Think of how much revenue will be lost globally and domestically just by letting the networks know that we won't be pushed around.

Such a simple petition .

The revolution starts when people say No

Posted via CB10

Publisher1963

The logic is good, but I think there are so few BB10 users on Vodafone that even a united voice makes nobody's to them.

I don't know what to suggest, though. I know I've decided to leave them (after nearly 20 years) when my contract is up.

Posted via CB10 on my Z10.2.0

Wolf 564

Raxamillion did you get the notification to update your Z30 from Voda?

Posted via CB10

GERI ALBANIA

Also vodafone albania

Posted via CB10

oogberry

Also Vodafone Netherlands not available

Posted via CB10

bmanchi

Vodafone Italy update only available for Z10 at the moment it seems. No Vodafone love for the other devices. Ironic as Vodafone Italy has discontinued the Z10, but still sells all the other BB10 phones.

Posted via CB10

xales

Vodafone spain nothing as well..i wrote them in thier forum but they didnt bother to answer me :D

BlackQtCoder

Same here. The solution was get O2 UK update via Sachesi for my Z30 sta-2

geraldryan

Apparently 3 have launched the upgrade in Australia if so whats the problem with 3UK ? difficult to understand a lot of these companies behaviour. Blackberry should choose the best supportive carriers and dump the rest as they start their road to recovery. I hope their new CEO takes note of the comments regarding the behavior of these carriers.

codiak

I'm guessing their one and only remaining BlackBerry guy is either on holiday or maybe off sick... yea that explains it!

simonh4065

Neither has Vodacom South Africa. I'm checking my Z30 and my wife's Q10 constantly. Maybe it's a Voda-thing?

Posted via CB10

nkuza

The Z10 got the update.

Posted via CB10

gyp_see

Very interesting, since Vodafone Australia have released the update.

Posted via CB10

andrew1953

Optus Australia very prompt. 29/1/14 downloaded 10.2.1.537 on Q10 and Z30 . Took a while but it came much sooner than I expected. Now I'm waiting for my Crackberry Z30 case I ordered a while back.

Wayneywayne

Thanks Crackers, you guys always come through for us

Posted via CB10

LuisCast

Nothing from Vodafone Spain. I installed in my unlocked Z10 the Canadian Rogers version using Sachesi 1.1 since I live in the USA and the uncertainties...

BRS64

Vodafone Turkey has not released too!

Posted via CB10

awmackenzie

Agree with others that one of the most frustrating things is that when you speak to Vodafone staff they have no idea what is going on.....and there is complete silence from the company. Come on Vodafone what is the hold up!

Posted via CB10

noisey_boy

My Vodafone UK notification came through last night for my Q10.

Posted via CB10

pj.turney

Can anyone help with a 3 UK update? I have a z10 locked to 3. I realise this is a vodafone string.

Posted via CB10

yessuz

Three tweeted me that the update OTA will be released in mid Feb

TrickyCase

I had a 7mb update (had leaked os) on my Vodafone UK Z10 yesterday afternoon.

No update for my wife's Q10 yet though. :s

Posted via CB10

blackberryfunboy

Safaricom Kenya is also not thete

Posted via CB10

julianrt

doing sachesi now for my VF friend at this moment...

motoguzziv7racer

Vodafone Cyprus still haven't released it whereas MTN Cyprus works from day one. I phone vodafone up and they said that they are still testing since they are having some issues regarding signal. They should receive a new version from BlackBerry in the next couple of days, check it and then release it. This is frustrating since last time they were the first to release it.

Posted via CB10

summer191

On Vodafone UK as well.. Anyone care to elaborate on what is this sachesi thing...? I'm fed up of waiting...if that's what I get for waiting for an official release, it's the last time I actually wait... ><

Posted via CB10

Erik_1991

Maybe you folk can tell me why BlackBerry O.S updates are subjected to carrier approval anyways.. I read Iphone doesn't need carrier support.. and will this change or stay the same when the next update arrives in the future?

Posted via CB10

poita316

I think this has to do with the power Apple has and BlackBerry lacks. Sheer numbers of sales. Apple can flip any carrier the finger if they wanna have carrier testing. They either sell it or people go to a different carrier. If BlackBerry pulls that, carriers laugh.

PaulPaul49

Vodafone I moved off them my BlackBerry seven were never full supported. Just excuses can't understand why people go to .them

Posted via CB10

anon5387384

Maybe it is a V agreement. Verizon wanted to be the first V this time and it is Vodaphone's turn to stall the release. .

Posted via CB10

RussyRoo

Thanks for the blog post.
Another frustrated vodafone UK customer here!!!

JunkieXP

It seems like I'm the only one here in the Netherlands that got the updated pushed trough Vodafone. Sporting an unsupported STL100-1 that is.

Strange that all the devices that once where sold by VF are still unable to update.

Erik_1991

Lame, bought my z30 at the 'pdashop' with Vodafone coverage.. maybe that is the issue? What phone did you get the update?

Posted via CB10

geraldryan

Anybody enlighten me as to why Blackberry Link cant update to the latest software. Got a bit fed up waiting on 3UK and downloaded Blackberry link thinking I will def get it there but no!! its still the 10.2.0 ??? first time I have decided to down load the BB link to my PC and theres no software update????

Erik_1991

Checked that as well but it still needs carrier support, God knows why -_-"

Posted via CB10

jamescarruthers

James Richardson,

Could you please do an article to try and shame Three UK into offering this download too, please? I guess we best strike whilst the iron is hot or face being like USA's Verizon customers and skip a download.

Surely their PR department won't like being seen as the only carrier now not to offer upgrade.

Also, Three store people very unhelpful regarding BlackBerry's... i.e. pedaling rubbish about them going bust. Specifically Cambridge branches. It's a great phone and I'm pleased I left my iPhone, although missing Hullo Mail, Spotify and WeQ4U apps greatly-- hopefully not for much longer if I can shoehorn these on as Android apps with this update, if it ever arrives.

Posted via CB10

nlygo

wtf Vodafone? all these negative comments and complete silence

talk about shooting themselves in the foot...

Posted via CB10

camran

Vodafone totally useless. Put t mobile sim if you ve got unlocked phone and download the new os.

Posted via CB10

RichardAitch

Hi All,

I have just got off the phone with Technical Support, Vodafone UK. They are aware of this update and stated that all carriers do their own testing with OS updates and provide tweaks if required. The current stage with V UK is that they are reviewing this update and it is envisaged that the update will be released by them soon. They referred me to their own eForum here: http://forum.vodafone.co.uk/t5/BlackBerry-10/10-2-1/td-p/1895784

Leslie Taylor1

Totally useless Vodafone, roll on upgrade time so I can get my two Z10,s on to a better network

Posted via CB10

kkcsivaram

I bought a pay as you go vodafone UK device and using in India, now I am using an Airtel sim, but still I couldn't see any update coming... I chkd nearly 20 times... is it becoz I bought from vodafone UK?

Posted via CB10

poita316

I just got word from Vodafone Netherlands that they have rejected (!!!) the update!
They are working on a new one (I thought BlackBerry did this?) and will keep us posted.
Maybe this is a Vodafone Global issue?

Erik_1991

Due to what issues? Pretty lame it's on hold for now.. waiting eagerly for the update on my Z30

Posted via CB10 for my beloved Z30

juacas

None of the carriers here in Colombia (Movistar, Claro, Tigo) have released the update.

Posted via CB10

johnnyuk

There is a theory in the forums that the radio version in the official 10.2.1 doesn't work well with the Vodafone networks so it's either still in testing or has failed testing with Vodafone.

That's a slightly hard to believe theory though as it's being held back world wide but Vodafone operate on different frequencies and technologies around the world, some of which that radio version had proved to be ok with on different BB10 models.

Posted via CB10 on Z30 STA100-2 / 10.2.1.1925 on O2 UK - Activated on BES10.2

geraldryan

Its time Blackberrys CEO if he reads this forum gave some of these carriers a good "hammering" on their staffs behaviour regarding selling BB10, I had a similar experience here in Belfast with 3s staff trying to tell me the BB10 was not a good phone and if I wanted one I would have to order it (which I did) they dont seem to want to know what the phone is capable of or care for that matter!!! Blackberry needs to examine who they let sell their phones and supports their upgrades and dump the rest.

prplhze2000

There are millions if us?

Posted via CB10

geraldryan

Hi folks just had a reply from 3UK, update pushed back until mid Febuary. Suppose thats something.!!!!!

jamescarruthers

Thanks Gerald, fellow BBer on Three. At least we know so can sit tight until then and not speculate. I may do some SIM card swapping before that time, however.

Posted via CB10

crashog

What about Three networks?

crashog

Well they don't even stock BlackBerry anumore!

jpconne

Tweet back from vod uk advising OS being tested. Popped an EE sim in to get get it that way. Snap side loaded and generally happy. Signal seems fine though battery draining a little quicker than before. This is on a Q5. New Z30 arriving today. Not convinced can give up physical keyboard though

Posted via CB10

Wayneywayne

Question ;
If I got my Z10 open on all networks (I'm a Vodafone UK customer atm) and I put another sim/carrier in the handset (3uk for arguments sakes), will I get the option to update to 10.2.1??

Posted via CB10

Andy Hart

Yes, I did just that with an O2 sim

Posted via CB10

maameasare

If I'm on an unlocked Z10 but can't find any carrier around who's pushing the update, how do I get it?

Posted via CB10 on my Z10

taccy

I do wish they'd hurry up.....

Posted via CB10

christoph77

Got mine already ;) #belgium

C0038297E Quote of the Day (BBM Channel)

Tompire

I called Vodafone Germany and they told me they have sent the update back to BlackBerry cause Vodafone Germany thinks they have to fix some things, before they could release it!

I think I am using another phone card from another carrier to get the update. ;(

Posted with my Z10 or Q10! ..or on my Z30. ..while I wait for a BB slider.

Erik_1991

In attempt to boycott BlackBerry is how it sounds to me..

Posted via CB10 for my beloved Z30

barney009

Yes after all they put customers off BlackBerry by telling them they can't get any apps....how are they going to put them off now!

Posted via CB10

thelynchies

Confused! I got my update as soon as it was released. Z10 x 2 on contract with Vodafone UK.

Posted via CB10

kennyiceberry

You're a rarity and lucky!

Posted by the inimitable Z10 handheld system

thelynchies

Update to my last. Wife's phone does not show that the update is available. Odd as both Z10s are under the same contract.

Posted via CB10

poita316

I was just told that Vodaofone as a company (Gloabally) rejected the update.
There has been communications betweens several countries on "issues" with the update therefor Vodafone chose to reject it. Seeing all other carriers push it, I cant see what this "issue" would be. As you might expect, they cant / wont tell.

theonewhoknows

got the same statement from Vodafone Germany Sales Consulting. He spoke with an VD technical guy. "Blackberry has localized and solved the Problem and ist still testing..."hopefully...

poita316

The word now, in The Netherlands, is that the update will be pushed "real soon" Yeah, sure...

Erik_1991

For all 10 devices?

Posted via CB10 for my beloved Z30

poita316

I guess. But Vodafone won't say.
Lots of pissed off customers, hating the fact Vodafone is not supporting BlackBerry as they did in the past.
Im not a Vodafone customer anymore but this is sure a deal breaker. Not going back, they dont sell any BlackBerries anymore.

Pixstar

 I got mine on MTN (South Africa) but the fact that it's become a worldwide trend to not display or carry BlackBerry 10 phones and not support updates, is very worrying. It pees me off that such a great OS is kept away from the masses!! Bastards. 

 Via Ze Ten 

BBnose1

Still missing in Hong Kong!

Posted via CB10 by Z30

Drmoe

What a load of bull. They should have launched with the rest of us at the beginning... So glad I'm not with Voda phone...

Posted using the best phone ever, the white Z10!

nkuza

Vodafone's baby, Vodacom, South African carrier has released an update for the Z10 but nothing yet for the Q.

Posted via CB10

Acvdm

Ok this is not a vodafone issue anymore it's a BlackBerry Issue requested a press release form vodafone so all BlackBerry 10 customers know what's going on.

Vodafone are waiting for a newer OS version from BlackBerry because they are not happy with the one they got

Posted via CB10

Declan Walsh

I hope this is resolved quickly.

Posted via CB10

madasaman

Where did you get this info from?

RussyRoo

My frustration has just turned to RAGE...

Theo Theodore

vodafone romania is stalling too:((

omar ayman

Got it on Vodafone Egypt :/

Posted Via CB10 Running On Z10STL100-2 Using OS Version 10.2.1.1925

bowless1

Waiting on ATT in the USA......

Posted via CB10

GavYoung00012

To be honest you all seem to be moaning a lot. If the update has a negative effect on your phone you will moan.

You can't criticise Vodafone for not rolling out an update if they spotted a bug.

As for Vodafone shops. I'm sure they are mostly franchise's and so they will be full of untrained I'll informed idiots. ;-)

Now let me go check for the update.

Posted via CB10

Andy Hart

How do you know they found a bug, they could want parts of the software crippled!!!

Posted via CB10

kennyiceberry

Smugly writing (with a typo) "I'll informed idiots" has a certain irony which I like. I kind of agree with you though. It's a missing software update folks, not a murderer on the loose, or worse. I almost think someone will soon suggest making a petition to Parliament. Many are losing their sense of perspective over a relatively trivial matter. Time to display some British grit, patience and our famous talent for queuing!

Posted by the inimitable Z10 handheld system

madasaman

Where has this info come from regarding an issue with the release?

madasaman

Somebody has posted that VF UK has rejected the release and sent it back to BB. Anybody got any confirmation of this, and if it's correct, what the feck is wrong with it that other VF people in other countries didn't pick up on?

Osama Bin Pimpin

Guys get a pay as you go sim from T-Mobile and get the update. I am also on Vodafone UK and Vodafone Germany, but I couldn't wait anymore. Now I have 10.2.1 :))))

Posted with my Z30

Andy Hart

O2 also :-)

Posted via CB10

Aneres11

Useless Vodafone as per usual. Just not good enough. Why should I find this out from anyone other than Vodafone. Thank you CrackBerry for addressing the issue - it is definitely appreciated. It's a shame that Vodafone won't at least provide their BB customers with some details and we have to get it elsewhere. Idiots.

SJ71PSB

Cant wait! :)

Posted via CB10

Geri Braho

Vodafone albania hasnt releases it yet.

Posted via CB10

Geri Braho

Vodafone albania hasn't released it yet. Hurry

Posted via CB10

starman9

Same story with Vodafone Greece, although all indications by the local Devs and Techs were indicating Wednesday evening. 24 hours later still no sign. I wonder why the internal approval processes are taking them so long.

Signature post from my q10

cvdburgh

Vodafone The Netherlands has commented on its forums that this update has NOT received approval and that they are testing a different 10.2.1.xxx as of now. They expect to update 'very soon'.

Very mysterious; all other carriers have been happily updating this week, but Vodafone has a problem with it?

The forum link from Vodafone NL (in Dutch, of course): http://forum.vodafone.nl/t5/BlackBerry/BlackBerry-OS-10-2-1-Update/td-p/...

BBUK14

I'm at the EE shop with an EE pin, using the EE wifi to download the update, finally. To hell with Vodafone. I'll be switching carriers as soon as this contract ends.

Posted via CB10

Erik_1991

Well I agree with the fact that Vodafone is making a mess with this update but I won't switch to another carrier immediately.. if it is true that the update has a bug than they just do there jobs.. I'll wait for the next update and how that works out in the future.. but doesn't mean I don't like the fact that they ain't letting us know what is going on..

Posted via CB10 for my beloved Z30

chadwick777

3 UK further 7mb update just landed!

Posted via CB10 on my  Z10 

TheNoseybonk

What are BlackBerry doing about this I want to know? Bloody faceless organisation when it comes to highlighting issues. Do Apple users have the same problem? I guess not..

Posted via CB10

drnguyenn

Apparently Wind Canada has gotten the update but not in Toronto.. Don't get it.

Posted via CB10

TheNoseybonk

Why do they even allow carriers to dictate terms!! They are BlackBerry phones, push the bloody updates out yourselves BlackBerry as I'm sure Apple do!!

Posted via CB10

seanehb

I put a O2 sim in my phone, downloaded the software & then put my Vodafone one back in, problem solved :)

Posted via CB10

demc

Vodafone Cyprus hasn't yet released OS 10.2.1...

Posted via CB10

BBUK14

Yup, just borrow a sim from a friend for an hour, or buy a cheap one for £5 and you can get the update. I was able to borrow a sim from the EE store and do it right in the shop for free. It's working perfectly.

Posted via CB10

kaliz

Vodafone in Greece did unexpectedly...

Posted via CB10

ShayneDaley

They had month to test the new update, your telling me if they was a bug they couldn't solve it in time for release date... am unlocking my z10 off Vodafone & change network i hope everyone else does the some since i been with them i been disappointed customers service is poor am alway dropping call and when i buy their freebee it always say its been activated and it dont work so each month i have phone customer service to fix it. I have enough now i give up!!!!

EE or virgin here i come

Z10

maameasare

How can I get the update on my unlocked Z10 if there's no carrier around who's pushing it?

Posted via CB10 on my Z10

kkcsivaram

Vodafone India released update... Hw is it possible?
I bought z10 from Vodafone UK and using Airtel India sim... no update yet...

Posted via CB10

Ijme Woensdregt

Funny, Vodafone Holland delivered my update right after I came home from abroad. My colleague is still waiting. Same business subscription

Posted via CB10

Erik_1991

Great to hear ! On what phone ? Just checked my Z30 and it says that is has the most recent software, which it hasn't..

cvdburgh

what OS/Software number did they push out? Supposedly, something else than the release that everybody else is getting?

tripple dunk

Millions...
That's exaggeration isn't it..

White Z10

kennyiceberry

OK dozens! Dozens of people are up on arms!

Posted by the inimitable Z10 handheld system

Wizant

I've just had a Chat conversation with Vodafone. Conversation below

Hardik P2: at 21:31:51
Hello, you're chatting with Hardik P2, one of Vodafone's online customer service specialists. How may I help you today?
You: at 21:32:35
when will you be releasing Blackberry 10.2.1 OS
Hardik P2: at 21:34:59
There is not update about the exact date for the release of Blackberry 10.2.1 OS
Hardik P2: at 21:35:29
However you can contact the dedicated team of Blackberry on www.rim.net
You: at 21:36:00
10.2.1 has been released already.
Hardik P2: at 21:35:58
who will assist you with the exact information as they are the one who are going to release the same

Wizant

Vodafone UK have got 1 week in which to release 10.2.1. If they don't, I go to another carrier when my contract is due for renewal.

SDM7171

You can find people with horror stories about every network....mine would be about EE and is a lot more serious than a short delay to releasing a software update.

Not saying vodafone are great, just trying to maintain perspective

Posted via CB10

kennyiceberry

I'm fairly sure they're not quaking in their boots matey ;)

Posted by the inimitable Z10 handheld system

Wizant

Get a life Kennydangleberry. Have you got nothing better to do than read this crap.

kennyiceberry

He said, after quite obviously having spent some time 'reading this crap' himself!

Posted by the inimitable Z10 handheld system

kennyiceberry

That was pretty pointless I'm afraid. Partly because of the appalling use of English!

Posted by the inimitable Z10 handheld system

Abramov Egor

Russia, Moscow, Megafon, z10 stl100-02, no 10.2.1 OS Update :(

Posted via CB10

Black1sm

I've got to say it feels like other forces at work here and that's on a conspiracy level....

Posted via CB10

pmatgue

Vodafone España sin liberar actualizacion OS. Esto comentan en el foro vodafone España "
Vodafone estamos trabajando con Blackberry en la actualización a Blackberry 10.2.1 para las Blackberry Q5, Q10 y Z10 de Vodafone. Por prudencia preferimos no indicar ninguna fecha de salida, ya que hasta el último momento una actualización es susceptible de retrasarse. Como es habitual, en el momento en que este disponible la actualización, la anunciaremos aquí y en @vodafone_es."

tupi222

Por lo menos responden, en orange_es ni siquiera eso...

veii

I just stuck an O2 microsim in my Q10 for the update and then switched back afterwards. I just. Couldn't wait for REAL speed dialling from the home screen. Being able to install some Android apps is handy as well, they even made them run a bit laggy to make anyone who's used a cheap Android device right at home. ;)

Posted via CB10

stevovr

Cut all ties to Vodajoke years ago. Even to the point of making sure I was removed from their contact list. Never again.

Steve/Boanerges Performance

ladauf

I swear, I'll no longer contract with Vodafone going forward. I"ll switch to Pre paid soon. At least we've the freedom to put any SIMS on it!!!

Posted via CB10

BBUK14

It's a £5 fix guys. Just go and buy an EE sim and use it to download the update. Or wait. The EE folks, as I mentioned above, allowed me to borrow a sim and download it right there in the shop. I'm happy now.

Posted via CB10

lou23

Recently upgraded on Vodafone to a Z30, I couldn't be happier with the phone - very different to previous equipment and still learning, but quality is exceptional ( as always received from blackberry ).
I got the distinct impression that the salesmen didn't want me to get another blackberry. Now they're withholding this update???

Posted via CB10

sugarlo

When will digicel guyana get the BlackBerry 10.2 update

Posted via CB10

sugarlo

Is there anyway I can update my phone without receiving the update notification

Posted via CB10

simasfc

Still no update in Vodafone Spain (Q10, SQN100-3) :(
¿Alguien de España con otro operador que haya recibido el 10.2.1, para saber si puedo cambiar de tarjeta y descargar la actualizacion? He probado con Movistar y tampoco lo tienen.

Posted via CB10

Elcuolo

To be honest, this is an inconvenience more than anything else. If you are on a 24 month contract in the UK you are pretty unlikely to be paying up the rest of your contract and moving away and Vodafone know that. Apple don't seem to have this problem as they have the power to tell the carriers what is happening and when also they release their updates to the whole platform in one go normally without much warning so everyone is kept in the dark. BlackBerry have tried to be everyones friend and have let slip when the update was expected, then they rolled it out - and then the problems start. I am very disappointed that my Z30 doesn't have the latest update and I admit to checking the update button several times a day and Ihave also tried to update over the web and through link after removing the SIM, standing on one foot etc etc.

It's annoying, but life goes on - I deal with Vodafone on a regular basis through work and they treat their Corporate customers no better than their personal ones. Most things seem to be shrouded in mystery with the majority of their staff kept in the dark - having worked for several large Corporations that's how they do it, as they are useless at communicating - a bit of a worry for a company dealing in communications I appreciate. Vodafone don't really care, if you want to leave others will replace you when the next HTC Shiny or Apple change where the on/off button is on their next refresh.

I have no intention of moving away from BlackBerry, changing suppliers, setting fire to myself outside of Vodafone's HQ in Newbury or anything else - i'm just moderately pee'd off. The update will get here, if I was that bothered I could always install the leak and just be done with it. I won't though, I will try to patiently wait like a good consumer for when the people at Vodafone finally get their finger out and release the damn update - till then, no raised stress levels or anything else.

dchapman32

Best response so far... you took the time to write what I was thinking! If people are desperate, use the leak and the 10.2.1.537 comes automatically on Vodafone (I have it on my Z10)... or wait and be patient :-)

kennyiceberry

Yep. That's entirely sensible talk. However, I must admit, it's a Friday night in with the missus, telly and a bottle of scotch, and the Sachesi solution is quite tempting at this point!

codiak

Well, sod Vodafone I used Sachesi to install the O2 firmware. I shall remember this at contract renewal time.

It's not the fact that the firmware isn't out that bothers me, its the lack of communication on the subject. As in staff referring you to a standard response on the internet.

Just tell us WHEN Vodafone, that's all we wanted to hear... #customerservice #fail

Elcuolo

codiak - the trouble is that in most instances we probably know more about this update than Vodafone's staff.....

codiak

I'm inclined to agree with you... which is disturbing!

Elcuolo

We have an interest in this, most Voda staff may of received a brief high level missive from the powers that be, then it depends on if they can be bothered to read it and or retain it..... They really only care about moving boxes no doubt certain devices have more commission too....

piginthepoke

That is exactly why the top should say when so the bods at coal face don't have to waste time dealing with queries they shouldn't have to handle.

Posted via CB10

Elcuolo

But the top probably don't know either.... There's probably a fellah, no doubt a techie in an office near the basement who knows everything, his boss will too but outside of that small circle hardly anyone will know anything... (Allegedly)

piginthepoke

Fair comment. At end of day somebody dropped ball by not testing it before BlackBerry rolled it out #fail

Posted via CB10

pmatgue

Esto es lo último en el foro Vodafone España: Vodafone hace un gran esfuerzo junto con los fabricantes para mantener actualizados los teléfonos que se comercializan y al mismo tiempo lograr la mayor compatibilidad posible con los productos, los servicios y la red de Vodafone mediante un proceso de pruebas estandarizados. Dependiendo del resultado del proceso de pruebas, una actualización puede retrasarse hasta que el fabricante no resuelva los fallos encontrados. Para que te hagas una idea, Blackberry está muy presente en empresas y una actualización puede suponer un verdadero quebradero de cabeza para una empresa si estropea más de lo que mejora si tras actualizar por ejemplo los usuarios pierden la conexión con los sistemas de correo corporativos.
 
En este caso, la actualización llegará antes o después, pero llegará. El espiritu del foro es ayudar en todo lo que está en nuestra mano y parte de ello es compartir con vosotros la información que nos facilitan sobre las actualizaciones.

taccy

Any news on a likely push date for VF UK?

Posted via CB10

DominicST

Switzerland is also not running... hoping for next week.

Posted via CB10

huungryshark

Maybe Vodafone Germany found out that new update with 1899 Radio isn't any good , there must be a reason they rejected the update. 1899 Radio was horrible, 1926 very good

Posted via the Android CrackBerry App with my Z10 because it's better and dark themed!

Alexandre Faustino

Vodafone Portugal nothing too :(

pmatgue

Vodafone España nada de nada aún :( :(

joshwmz

Updating as I type, my Vodafone UK were basically taking the piss, so I got myself a T-Mobile UK sim and it worked straight away, last time I use Vodafone I'll tell you that for free..

kennyiceberry

Everyone: feel free to fill in the free sim card promo advert under this thread from Vodafone! Make sure you put in genuine details and not insulting details which refer to the poor customer service surrounding the lack of update to the latest BB10 OS and lack of communication about the same!

pmatgue

We continue to Vodafone España's wait in order that they should liberate of once the update. + 5 days :(

kennyiceberry

stop waiting. See below.

kennyiceberry

Sachesi is a bit fiddly, and on a Mac, the underlying security architecture puts up some barrier. But the process is functional. Remember, you need to install 'Qt' [framework for CC, effectively a wrapper for the main software components] for Sachesi to work.

Having said that. As I write this..

I AM INSTALLING BB release 10.2.1.537 OS .1925.

It's like saying 'screw you Vodafone' only it's more effective and carries more weight.
Join me folks.

pmatgue

"20-01-2014 16:01 - edited 20-01-2014 16:02 Re: bb you 10.2.1.1055 [Edited] Options Hello, we Are employed with Blackberry at a new version for the Blackberry Q5, Q10 and Z10 of Vodafone. In concrete it is the version: Version SW:10.2.1.537 Version SO:10.2.1.1925 Version Radio:10.2.1.1899 For prudence we never indicate dates, since an update up to the last moment can be late. Since it is habitual, in the moment in which this available we will announce it here in the forum." other post said: " It seems to be that the new version of software BB 10.2.1.537 will go out on February 14 in Spain. In other countries already it is liberated."

simasfc

14 de febrero. Joder... Estara encantada mi mujer en San Valentin y yo dandole caña a la recien actualizada Q10...

Posted via CB10

kennyiceberry

Well, at least you know. Even so, I am now the proud owner of a Z10 loaded with the latest operating system. Using the Sachesi method worked without a hitch and all my apps, data, setting and content are in place the same as before. Obviously, anyone who performs a forced upgrade does so at their own risk, but I am just telling you that for me, the process worked flawlessly.

Leslie Taylor1

Purchased a O2 sim and updated my two Z10's with update, working great.

ladauf

Got the BlackBerry Link update today. However no news about 10.2.1 from Vodafone

Posted via CB10

andrekb74

I don't get how this works.... I have just spoken to three UK technical support... and from what that were saying the OS update push has nothing to with them but is all at blackberry.... they said they have not heard about or receive anything from BlackBerry about about a new OS update.... and if there is one it will come from BlackBerry directly.... so I'm lost.

Posted via CB10

juacas

OK. Movistar Colombia has the update since today... cool cool cool

Posted via CB10

aarondates4real

no update on vodafone ghana yet ... really cant wait to have it

OuwerkerkRemco

Same here in the Netherlands, no update yet on my Z10 Vodafone Netherlands.

Posted via CB10

bitje

so... why do we need to wait for the update from vodafone?.. if it is official what you want.. use sachesi to download the official thing and upload it to your phone..

kennyiceberry

That's exactly what I did. Now I have no further worries. I'm part of the great 10.2.1 story :)

BRS64

Turkey still waiting too!

Posted via CB10

theservant

Hey.

Excuse my ignorance, what is the sanchesi method?

Posted via CB10

Elcuolo

Do a search for Sachesi, it's a way of loading a leaked OS onto the device, think you can swap Radio versions etc to build a hybrid of a release. Developed by a rather clever contributor to the Forums called Xsacha.

Erik_1991

But isn't it true that some apps are getting lost during the install of a leak? Anyway.. does anyone got a clue when Vodafone will officially release it?

Posted via CB10 for my beloved Z30

Elcuolo

Not sure as I have't done it myself, there's always going to be an element of risk involved.

No one knows when the Official Release will be made as Vodafone have been tight lipped about it, which probably means that they have rejected it for one reason or another and are still testing the new revision. From reading some of the posts the radio version in the current release may not be as good as what was leaked.

I'm sure that they will get this out ASAP but I feel your pain waiting for the thing as it's just annoying!

dchapman32

There's a thread on the Vodafone forum too... not giving much away though, the techs are pointing people to the generic "firmware process" page.

I'm keeping an eye this thread (refreshing hourly) to catch the first excited person to post success!

tupi222

Hi, who knows what are the parameters of O2 UK for sachesi? thanks

madasaman

Country 234
Carrier 010
device what phone you have Mine Q10
Variant whatever it says on phone Mine SQN100-3
fill in necessary and hit download

tupi222

Many thanks, I made it yesterday and it works perfect with o2 UK, in Orange Spain device, ;-))

jft56

Vodafone Italia has not released anything yet...used TIM sim and got the update...disappointed by Vodafone

pegleg2001

I'm with a provider that uses the VF network in the UK. I got the update OTA on Sat 1 Feb so a bit confusing that everybody else is having issues. I had to check about 100 times though!

Or maybe I'm missing something?

Posted via CB10

Lalabum

Vodafone UK still not released 10.2.1. The lovely staff in the EE shop gave me a free 4GEE PAYG sim (I didn't even have to top up), as my phone is unlocked I was able to download and install the update over wifi & then go back to using my Vodafone sim. Phone seems to be working fine.

Posted via CB10

RazTheLast

Why BlackBerry is not offering an upgrade via BlackBerry Link?.....that could be a real solution, for everyone that invested in their phones, and is left apart from OS 10.2.1 update. bought my Z30 sim free from Expansys UK, live in Paris France with carrier B&YOU who states that they DO NOT SUPPORT Z30. ..4th of February, nothing. :(

E10CDM

Vodafone The Netherlands updated item on their forum (pressed by several anxious BB10 users) stating still testing another version of 10.2.1, again another issue has been discovered, now expect their 10.2.1 update to be realeased by next week..

madasaman

Well I waited long enough for vodafone to pull their fingers out of whichever orifice they stuck them in. Downloaded Sachesi, used that to download the OS and radio files from O2. Installed over existing OS, went like a charm. No loss of apps, had to do hard reset after phone booted as some apps did not work. But after reset all good. Vodacrap can keep their fingers occupied.

kpoulos

Just got prompted to download the new os on vodafone UK.. fingers crossed... make sure to take a backup first!!

Posted via CB10

dchapman32

Ahhh I'm jealous, nothing for me yet! What device? Z30 for me.

kkcsivaram

Did u buy in contract or pay as you go?
Stl100-2?
I am using a pay as you go device bought from vodafone UK and using it in India... no updates yet...

Posted via CB10 on my z10

kpoulos

Mine's a contract with vodafone UK but the phone itself is an unlocked q10

Posted via CB10

dchapman32

Sounds like it's rolling out for the Q10 then! How'd the update go?

Posted via CB10

kpoulos

Actually... not bad! Downloaded the amazon app store and candy crush so far. The calendar finally has "go to date" instead of just being able to go back to "today". Priority hub let's me flag my important messages. The 'U' takes you to unread messages. You can set the default view for the remember app. You can set multiple alarms. My facebook events are finally syncing to my calendar... almost all of my gripes are fixed ! It's a bit slow, and the install itself took about a half hour. But happy so far!

Posted via CB10

TxySuen

Disappointed with vodafone waited for a while and found out that you can download os 10.2.1 from the blackberry website only works if you have firefox or I.E

ozz srn

i updatet my bb q10 but no radio!!! Turkcell Turkey

Markus Mohr

Still nothing in Germany!

Posted via CB10

Mark_Ten

No update as yet. I am not very happy!

Posted via CB10

Mo Cat

Proximus, Belgium : No update yet. Come on, release it already.

CB10 - Q10

j216i

Don't wait.............
Ordered free sim from EE. Called Vodafone UK for an unlock code. Customer agent was generous and gave me the code. Entered the code and unlocked the world of update............

Happy days...........................

Pete Hannah

Used Sachesi to load O2 version. Phone performing much better plus android. I don't tend to bother with leaks but would recommend frustrated Vodafone users to go with it

Posted via CB10

Jamie Wolfendale

A bunch of other Vodafones have got it, so why not UK?? Are we not a major market, or something??

It's the blood from broken hearts that write the words to every song

uncle_numpty

February the 7th 2014 and still no update from Vodafone uk.

BBRY Z30 getting no love in the UK from vodafone or BBRY :(

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