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Video Walkthrough: How to Restore the Operating System on a Nuked BlackBerry

By Adam Zeis on 9 Dec 2009 09:30 am EST
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If you haven't had the opportunity to restore the OS on your BlackBerry, you're lucky. Seeing a blank screen with "App Error 523" or something similar is not a pretty sight. Granted, it's a much less common sight these days then it was a few years back (how many of you reading can remember installing a OS 4.2 theme on a 8700 running 4.0? oops!) and it's really not that bad of a thing - you can always get up and running again if you know what to do. You can think of the process of reloading your BlackBerry's operating system as a CrackBerry right of passage.

With OS leaks still popping up on an almost daily basis, we thought maybe it was time we update our original  How to Reload the OS on a Nuked or Bricked BlackBerry tutorial with a video of the process that would make things even easier to understand should you encounter the need to fix your BB from scratch. Since everyone complained about how crappy the quality on some of my previous A to Z videos were, I busted out my new HD camcorder and did up this walktrough. So if you have no place to turn and just can't get your device up and running, check out this quick video and get back on your feet. Hopefully you won't need to do this, but if you do, this should help.

23 comments

collin16

Many people will find this useful

andy957

I haven't (luckily) had a chance to have to do this but I'm sure it would be very handy if ever I need the steps.

Kevin Michaluk

You know the original How To Reload the OS on a Nuked or Bricked BlackBerry post is actually one of the most popular all-time articles on CrackBerry.com?
Though there is less traffic to that particular page these days, which is a good thing. Definitely harder to brick a berry than it used to be.

ceepee

i remember the first time i bricked my good 'ol 8700 i almost sh*t myself... since it was a work phone. But once i found the article on restoring the OS, i was straight.. that was the day, i became an addict.

samgbx

if your blackberry does do this once u have restored the OS can u then restore my backed up files or do i have to do each thing all over again!?

Adam Zeis

You can restore a backup and you'll be good to go. That's why its a safe bet to backup before you try to install an OS.

banzinho

I was following the video instructions, but the AppLoader hangs at "Loading system software", what can I do? just unplug and restart the process?? Thanks!

gdasilva16

great job! awesome video.

gpchris

I needed this a few hours ago.. but with the help of a few search options and one forum post. I found out how to restore my operating system. :]

angelm1249

I never hope to have to use this...BUT if I do Im glad to have these instructions...

THANKS!!

Matrix78

Could have used this last night, had to google 2 red flashes :)
of couse google pointed me back to the right thread on of course, CrackBerry :)

Doctor A

Thanks Adam! I have not had to face this issue YET but never say never. Thanks to your video I will not feel helpless if this ever happens.
Bob

byakush

Thank you for posting this video and the original article on how to re-install a nuked BB. Long story short, the steps I was told to take by Verizon never worked. I spent several hours trying to fix my Tour and only was able to do it successfully after finding your article. My advice to anyone in a similar situation: don't waste your time with your carrier's instructions. Come straight here.

hvallejo

Had the same error and had to wipe the device and start from scratch.

LpnInNC

My S2 took a dump the first time I tried to do an update, like the day after I got it. I freaked and then remembered your tutorial, it saved me!

Question though, can you also just go to the app loader within the blackberry manager software to do this or do you have to go the long way and find the file?

kharper2008

I haven't had time to view the video and/or the tutorial but I think I totally killed my back-up Curve trying to download a leaked version.

It's not recongized by Desktop Mgr, when I connect it to the PC all it does is flash the status light red and will not power on for anything - will the video or tutorial help in this situation???

Like I said it's my back-up phone and I'd like to be able to fall back on it should anything happen to my Tour.

edmaddict

This is a good tutorial ... personally I learned something from it so thanks for making and posting it :D

davidnc

So far I have not had to reload an OS on my Blackberry but nice to have this shown with the step by step process in a vid.

saurelio

I am thankful for all of the information on CrackBerry.com. I started using a BB a few months ago when I purchased a BB Tour. I have needed to restore the BB several times. Installing a 3rd party app OTA would brick the thing.

Adam wrote "it's really not that bad of a thing - you can always get up and running again if you know what to do". The problem is if you are an hour away from your PC and have a full day of meetings you are out of touch all day. You should not be required to know this much techie stuff to own a BB.

What would you think about Microsoft if you installed software and then had to reload your entire PC because it would not boot? Totally not acceptable. I can imagine the headlines now.

The BlackBerry OS should be much more secure than it is.

Anyone agree?

greg122887

good informational video for the ppl that cant do it right very simple now it would only b right to make the downgrading your operating system video

oldsaltydog

Yes, this is a great video; although one one that should not be needed - sad to say!

After suffering numerous system/OS failures, I find myself having a high degree of dislike for the BlackBerry product line.

Oh sure, it's great to see a new phone emerge ever so often and with leaks and spy photos of new phones, I'm sure the someone out there is waiting with baited breath for the next hot thing!

However, I wonder if RIM is more interested in pumping out new models of their product line than they are in fixing a failed OS system?

I understand that the BB consumer base is growing - perhaps because of a new gizmo released almost monthly.

I've read the forums in the past along with Googling to correct my past OS failures and have noticed that this problem has existed for some time now.

I ask, what good is a smart phone that gets continually stupid with an OS that is suppose to make it work in the first place. And why should the user have to constantly worry if they have a current backup, be near a PC and spend hours just to get the basic phone, back up and running.

Now-a-days more and more families are starting to rely on their cell phones as their primary phone. Imagine if you will, that you have an emergency at home or elsewhere and trying to rely on your BlackBerry to dial 9-1-1. You may not be able to! I guess RIM's backup suggestion would to be go outside and yell for HELP as we have done in the past.

What about 3rd party apps - most are mediocre to poor at best, with prices ranging from fairly reasonable to clearly outrageous; and if the OS fails I have to re-install my apps, locate the registered codes and reset my preferences for each app again.

Although look on the bright side, my BlackBerry Tour does have a removable battery and more often-than-not it's used for resetting the phone and not for adding fresh power.

Who's to blame here? I don't honestly know, is it the 3rd party software developer or RIM.

A review of my crackberry.com account would show I have spent several hundred dollars on software apps for this phone - some decent, others pure junk - and then maybe you could see my frustration when the combined effort between an app and the phone just won't work.

Lastly, thanks for listening - I needed to vent. Your video makes me want to encompass it for what it offers, like I have said before - sadly though it's even needed.

I just don't know ........ and maybe I never will.

mommy_2

IM TRYING TO RESTORE THE os ON MY BLACKBERRY STORM 2 USING WINDOWS 7 BUT ITS JUST NOT LETTING ME IT MESSES UP WHEN IT GETS TO THE DEVICE APPLICATION SELECTION. ALL IT GIVES ME IS THE BLACKBERRY DESKTOP SOFTWARE DOES NOT HAVE BLACKBERRY DEVICE SOFTWARE FOR THE DEVICE THAT YOU HAVE CONNECTED TO THE COMPUTER. CONTACT YOUR WIRELESS SERVICE PROVIDER OR SYSTEM ADMINISTRATOR. SO WHAT DO I DO NOW IM STUCK RIGHT THERE AND MY PHONE IS COMPLETELY GONE THE ONLY THING THAT HAPPENS IS THE LED LIGHT FLASHES TWICE THEN STOPS THEN BLINKS THEN STOPS. IT ALL STARTED BECAUSE WHEN WE WHERE DOING THE UPGRADE BEFORE IT COULD FINISH MY COMPUTER SHUT OFF SO IT NEVER FINISHED THE UPGRADE IT MADE IT TO DELETING ALL MY FILES BUT NEVER MADE IT TO RESTORING THEM. PLEASE SOMEBODY HELP ME