Verizon kills off planned $2 convenience fee

Verizon Wireless Store
By Bla1ze on 30 Dec 2011 03:34 pm EST

And just like that, Verizon has killed off their proposed $2 convenience fee. Verizon said it "made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions."

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

I'm not sure what lasted longer, Verizons proposed fee or Kim Kardashians marriage but either way it's all over and done with now. Customers win this round with Verizon.

Source: Verizon; Via: Android Central

Reader comments

Verizon kills off planned $2 convenience fee


"Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week."

"Announced", my ass! It was leaked!!!

I'm sure it had nothing to do with the FCC looking into the matter....Oh wait, I bet it had EVERYTHING to do with it! Hours after the FCC makes their statment about the fee Verizon changes their mind

LOL.. Typical BIG Co..

Annouce something that no one will like and then a few days later announce it's not gonna happen..

That way the "LOOK" like they actually care..

You guys need a regulatory authority which looks after the interest of the consumers and controls the wild urges of wireless providers. Thing is that there are only three major carrier services and they can form a cartel. Its on the govt. to ensure that consumer rights are protected.

You do NOT know what you're talking about @sam_b77, the U.S. of A. is a Federal republic, not a national democracy (the "Democrats" a/k/a the Liberals/Socialists wish it were) here that type of function (consumer affairs) is left to the States, most of which already have such agencies. We do not need another duplicitous Federal bureaucracy shoving its nonsense down the throats of all of the citizenry in complete violation of the Constitution.

+1000000 I'm glad someone else understands that shit... We were formed as a republic. Not a democracy. Democracy is a stepping stone to Socialism. Give power back to the people.

You got that right! Lots of stuff in this country needs some regulation. In some things it's still the wild wild west.

dont relly on the government . if my houses wall gets damaged because of the door knob. I will legally have to hire an EPA certified company and have a virtual hazmat setup in the house just to patch the wall. I could do it my self if I get mandatory certification and classes, rent equipment that would be likely in the thousands. All for a freaking hole in the wall in an house that was built before 1978.

I take full credit for this due to my angry tweet response when they tried to say that there were ways to get around it yesterday on twitter. You're all welcome.

I wouldn't,,, think about how many times you've had to call them to get all the other bogus charges knocked off your bill,,, no napping,,, stay on your toes or go Sprint,,, ;-)

Big wireless companies are like liberal governments, There is never a tax hike or increased fee they don't like

Verizon must have listened to customers for a change.

Another reason why it was good that the AT&T, T-mobile merger didn't go through.

I bank with a Credit Union that doesn't charge for out-of-network transactions. Down with the National Brand Banks too!"Too Big To Fail" is "too big" and is a fail on our part for letting it happen. /off topic

actually if u want to compare the two, u have to compare it to you (a verizon customer) wants to pay your bill through at&t.. and they charge you two dollars for that...or you ( a verizon customer) roams on at&t s network.. and they charge u extra.. that would be a more accurate situation to use the banking thing..

Just look for a raise in the amount you'll have to pay monthly, does verizon charge customers for their "Network Upgrades" or system access fee? And by charge i mean tell you that you have to contribute to the 'Network improvement fund'

I'm proud to be Canadian! If a carrier up here ever announced such a fee, we'd throw poutine at their office windows then we'd run and hide in our igloos. We'd later apologize, of course. :)

When it got out that vzw was tacking on this fee, I suggested that in return they agree to pay a $2.00 inconvenience fee every time their network goes down. Its only fair, right?

Having to pay to pay your bill is outside the realm of reasonable.

This was AT&T'ish of them....


what a big ass free publicity stunt VZ pulled off there with a cheezy comment: "At Verizon, we take great care to listen to our customers"

why I remember paying a convenience fee at the gas station so I didn't have to get my fat tush out of my car and pump my own gas. JUST MAIL THE BLINKING CHECK TO THEM pay for a stamp and be done. BOO HOO I NEARLY HAD TO PAY $2. I remember paying $50 + fees for 50 minutes without roaming, voicemail, or free nights and weekends. get a grip people, no bitching about the new home buyer tax that our loving government has attached to the 2 month "tax cut"

I think big red did proposed it just to seem like they were doing their customers a favor by "listening" and then cancelling the $2 fee. They are the demons and they are the gods! Big corps...

I have a sense that in this particular case the bean counters developed this idea and Marketing caught wind of it a little too late before it leaked out.

Unless there is a valid reason (like the company is really small or the fee charged to the merchant is stupid high) there is no reason to charge a fee to pay your bill with a CC.


I'm in Canada so this does not affect me either way, but if they want "to encourage customers to take advantage of the best and most efficient options" why not offer a discount even for a limited time to get people to switch to automated systems like direct debit, automatic credit card payments and so on? Now that's incentive and good marketing. Everyone loves a discount no matter how small!

LOL! This only shows are ridiculous the leadership of this company. As soon as the FCC says they will look into it, they back down! I wonder what you are really hiding VZ?. If the FCC wanted to vigilant, they would just be all over them and investigate all of their business practices. uess what, they might find out a few things I'm sure!!

My Canadian couterpart above says it well. Give an incentive, that will increase the payment to come in and settle your cash flow problem. This is really the issue I think as they are trying to increase revenues...Decrease the paper invoices, trust me this is HUGE savings for companies as we are going into a more Green enviroment. Cost saving per invoice: Statement of avg 2sheets, Envelope, stamps, machinerie maintenance, manpower to cover the whole process (not that I am for this piece, relocate the job somewhere else please!). When you think of it, it adds up to about at least $4-5 per customer / per month! Do the math!

I wrote a small piece in the original blog of this VZ 2$ charge, what a crock and a rip off! You wanna fire your customers, that's the ticket VZ!

If I remember correctly, credit card merchant accounts also don't allow for different charges based on credit card payments. This might also violate their merchant TOS. I know, with my business, I can't charge more to a client to offset the credit card payment fees 'll incur with my merchant account provider.

I'm glad to see that Vzw is at least listening to the negative press that came from the announcement and responding accordingly. It's like the banks backing down from wanting to charge a monthly fee for using debit cards. Consumer outrage can work.

Jeez, what's with the 8330 in the store window? I wouldn't be surprised if there were dinosaurs instead of cars going down the street...