Alert: BlackBerry Email Outage?

By Bla1ze on 13 Apr 2009 04:09 pm EDT

Forums are filling up, is reporting an outage and Verizon all BlackBerry customers are in a frazzle on Twitter. Yes, there is an email outage going on at the present moment. Hang tight Crackberry Nation, all will be fine soon, promise! Other carriers also seem to be affected, AT&T, T-Mobile and Rogers users are reporting latent emails. Need to vent or share what you're doing to stay calm, speak on it in the comments!

Topics: News & Rumors



Well i am tethered using my crackberry storm right now and data is flowing nicely...

I am in SF


How often do these sort of outages happen. A personal blackberry without BIS is useless.


I don't know how often it happens, but BIS doesn't get the same level of service in terms of uptime guarantees as BES. My units are working fine on that side.


All Systems are go in Vero Beach



Data is fine. No email. It's a BIS email outage. I'm on VZW.


I'm in Massachusetts, and all seems well here. Just browsed to a couple of different websites,and sent a text to my wife.


everything is working for me as of 1:17 PST

green mtns rider

yup, sms/mms and interent are working fine in central vermont!


I am in MD, and the Verizon network seems to be up and running.

Just sent an email from my pc to my account. Instant delivery!!


I'm not having any issues with email or sms. Net seems fine too.

Guess I'm one of the lucky ones.


No emails, but SMS and internet are working fine


On VZW BIS near Chicago. Data like browser and twitter is fine....emails VERY late or not coming in at all since 12pm central time.


Everything is fine in Dallas.


My email has been really delayed for a few days now. I'm kinda glad that its actually out so it will get fixed. I'm on Alltel in Nebraska.


This is sounding more and more like it's happening at RIM/Blackberry; myself and a couple of friends are on through Rogers (one person has a Rogers email address that forwards to her Telus device) and we were all experiencing no emails for the last hour.

Actually, they came through for one friend after he called Rogers support (the tech asked him to create a username on the Rogers/blackberry email system, and revalidate his email passwords, and BOOM, email came flooding in), mine started working about 10 minutes after he did that and the other friend on Telus *just* received all her mail a few moments ago...


I can't get any email on my World Edition, but the data services seem to be working.


Im in Kansas City, no issues here.


Im a verizon agent and blackberry user. Our customers are starting to realize theres a problems and wigging out. Lol. Hopefully this is fixed soon.


Everything is down in Orange County, CA!!
this sucks


I thought that something was wrong... I just resent service books for


Nada problema here in Hotlanta!


T-mobile in norther Utah is working perfectly as usual!


I'm on BIS, using Desktop Redirector to deliver mail from work. I received a message at 4:25pm EDT in Outlook, and it was on my phone by 4:26pm.


Can you hear me now? Did you get my email? Nope. But I did on my Sprint BB :)


This is getting old, once this month and once last month. We pay a premium for these devices and missing emails like this can have huge consequences for people. Sure, you might say to check your computer not your phone - but we pay big bucks for supposed "reliability" from RIM!

On Verizon, no emails, everything else is fine.

Your name:

BES: Fine
BIS: Outages
Browsers: Fine
SMS: Fine
MMS: Fine Fine


I just sent 2 emails from my computer to my gmail address and my Blackberry email. I recieved the one to my Blackberry account immediately but did not recieve the one to my gmail.
The internet, SMS and MMS all seem to be working fine.

UpdateThe email to my Gmail adress came through about a few minutes later.


Nothing is working at all here in the ARKLATEX area. Tried sending test emails, and nothing yet. Hopefully it's fixed soon


i was getting all my emails on the iphone but not the BB. I was guessing there was another outage or something like that

no email

I have not got email since 12:00. Can read e-mail thru Gmail app but it is not being pushed out to my phone.

Boston MA


Last email came through at 11:32, I did notsuspect anything because I am at work so I am getting stuff in outlook I read crackberry and sent myself a email, and I am still watiing.


Things are fine in DC with Sprint.

... wow. I never thought I'd say that.


No emails coming through on ATT in northern Utah. Everything else working.


wyoming on verizon, everything works, but email
sent from my bb, received.
sent to my bb, still waiting.

RIM problem?


i was wondering why my emails werent coming through on my BB :(


I have been without e-mail for almost 2 hours now. Family in Mexico have reported that Telcel and Nextel are experiencing BIS issues down there as well.


This is the first time I've experienced an outage on VZW in Southern Cali.


Toronto on Rogers, BIS is dead !


4:48 EST .. emails just came through!

Johnny blue

Internet and SMS are ok in San Francisco. Email is not working.


maybe data outage is a somali pirate hacking;) lololol
i hope that outage dont come to europe:)


I just ran a test in the Seattle area and had no problem at all. Email sent from my workstation appeared on the BB in less than one minute. I am a Verizon customer.


East coast VZW here, havent noticed any problems

as a matter of fact, I just got an NY Times news alert and a forum reply I guess VZW is all good over here

Carol C

Well I'm glad to see it posted on here, I was having a lag on my emails and T-Mobile told me they were having an outage issue too uggghhhh


Emails just started coming through...Verizon in So Cal


here in the DC area, we have service. have been emailing and txting all day, even twitter is working, albeit, delayed at times.

Telus BC

I have had email troubles all day after i installed the new operating system through desktop manager. Telus, Canada West Coast. I thought this might have something to do with the 4.5 OS that i installed this morning on my blackberry Curve 8330.


Just recieved a ton of notifications.... Verizon in Southwest Missouri.


No email is Orange County, CA


Internet, and sms/mms ok here in Extreme Northern California. However, email issues are via the BB network. I am on ATT. Email inbound are working fine, however no outbound emails


Just started getting my emails forwarded from this morning.
In Chicago


Everything else works fine for me (sms,IMs and internet) but the last email I received on my blackberry bold was at 1:28pm (haven't been receiving emails since then)

I'm on AT&T located in Detroit, MI


I have Sprint and my email has been lagging a lot today.


My emails are lagginggggggggggggg T-Mobile said there is an outage. I NEED MY emails! *pounding fist on wall* lol not really BUT I do need my emails!

Bizzle NYC

I just started getting my messages.



I've got Telus is BC and my BIS Email is out, too. Data and texts are fine, just email. Tried resending service books and still didn't get my test message. Damn lol. At least I'm at home with my MacBook so I won't miss too many emails.


annnnd 23 messages JUST hit my berry at once...


LOL, AT&T is getting swamped. The recording says "we are having high call volume due to BlackBerry outage, if you are calling about blackberry service, the problem is betting looked at"

I noticed yesterday a slow down of recieving email. It took a long time to recieve or send..


This is why I threw my BB in the river & got an iphone!


No problem in Germany / Vodafone.


I'm in Boston and haven't received any emails since 1:30pm EST. I have a Storm with Verizon


Email is not working in Iowa......everything else is working fine. (Verizon)


im on sprint/nextel and my email went down about 1:30pm and came back up just before 3pm, while my text was down till about 3:30.


This is why I have Twitter as a back up...


I dont understand

We pay a premium amount to our carriers for BB services and since owning a bold for 2 months now, RIM services have been down 4 or 5 times now not counting the expected outages at night for upgrades. Thats ridiculous IMO.

Ive used FREE mail2web on WM devices for years for activesync/push email and had it of all of 2 or 3 times over a span on 3 years or so. And thats a free service!! Most hosted email solutions give a 99.9% uptime.

Time for RIM to step up and cure these outages plaguing us almost weekly now.


Just got off the phone with ATT they claim its fixed in the Chicago area. My emails started coming in about 5 min ago.


It's just a email delay, all data works fine for me right now. Verizon, El Paso TX.

j from ny

emails are not going out or coming in this sucks!


i just received an email on mine about 1605 central time...


I just got my emails about a minute ago. With verizon


Just received an email from Telus, and a BUNCH of emails in my two email accounts. Everything looks to be working on my BB in Toronto, Canada


I am on AT&T in Phoenix, AZ area. Outage since 11:00. Got some service back on around 2pm but it is now back off again for me.

Fortunately this is not a normal services just came back on again...2:17pm PST.


thats whacked...i just tried connecting to bb server on my phone (verizon storm) and its down now i guess...wont connect...just received an email 15 minutes ago but none now


Still no e-mails here in Pa. Everything else is fine though! Hey- the sun is even shining! woo-hoo!


I'm going crazy here, NO EMAIL..... what do I do!!! I feel liek a piece of my life has just vanished.


I am on AT&T in Phoenix, AZ area. Outage since 11:00. Got some service back on around 2pm but it is now back off again for me.

Fortunately this is not a normal services just came back on again...2:17pm PST.


Seems everyone here at U of Waterloo had an outage I talked to. Then suddenly got 12 after a few hours.


Well, I just had all of my e-mails/facebook notifications shoot thru, but I just sent a test message and haven't recieved it yet... kind of frustrating...


just got a new storm and set everything up and thought it was my device but now see other problems. verizon user in michigan. cannot connect to email settings

Cub fan

I am not able to send or recieve email, texts, or phone calls. What is going on??? I have a Bold. My husband and daughter are both up and working. They have Curves. What gives?

iPhone Junkie

What's all this stuff I hear about how Blackberry's being superior to my trusty iPhone????? Can you all hear me now??? Ha, Ha, Ha. My iPhone is receiving e-mails just fine, wait a second let me check a few of my friends'... Yep their iPhones are working just fine too. So much for the reliability argument you Blackberry suckas like to use on the iPhone crowd. I know how you can fix your Blackberry problem... walk (I mean run) over to AT&T and get a smartphone that works!

YupYup Man

Emails stopped last night around 5pm. Came in this morning, and once early this afternoon. SMS and browser works fine.

It's like a don't even exist.


it was a total outage up here, I'm in amarillo, have an alltel pearl and curve, and a vzw storm and they all three lost 100% data connectivity, no apps, no web, no email, no bbm.....just talk and text.....everyone else in my store lost it all too....


E-Mail out on my T-Mobile here in SF.

Internet and SMS/MMS is fine.


Seemed to come back up 5pm-ish est. Was out from about noon til 5.
Least it wasn't just my 8350i THIS time.


I was unable to recieve e-mail from about 10:30 am to 2:15 pm Pacific Time... NOW my e-mails are pouring in. WONDERFUL.


I've been flying for the past few hours and thought it was pretty weird that every time we landed somewhere, I'd get my e-mails on my iPhone but not my BB. Guess this explains it. I'm getting BB Messenger messages and PINs, but not my e-mail. Never thought I would have to rely on my iPhone to get my e-mails . . .

Update: About 2 minutes ago all my missing e-mails came in. Hopefully it's really fixed!


WOOT WOOT, i think its fixed, just a second ago, about 15 emails all delivered at once!! yeah!! :)


Here in Venezuela I'm having trouble with my BIS... I did't recive any eails between 12 noon and 4 in the afternoon...

I'm on Telecomunicaciones Movilnet...


I use Gmail's BB app so i'm in no affect to this outage if theres one for Telus.

Google servers FTW.


BIS is out here. No emails. Browser works fine.


i got SOS on my bold and no emails since around noon CST. i thought it was just me but i sent the service books twice. BBMessenger seems to work though so i have no idea


Everything is fine on my t-Mobile connection. Still playing with my 5.0 on the 8900. Running with no hiccups.


Ontario Telus still out. BBMessenger & SMS ok.


Chicago T-Mobile is on the fritz...


Got a bunch about 15 minutes ago and then stopped working again.


I'm still getting emails on my blackberry Storm. No outages that I've seen.


I get them, and then I dont get them for a good 20 mins.


i think it works now...just gott 10 facebook notifications jjust now..


Still no Hotmail since 1PM Eastern. GMAILs sporadic.

Verizon in Boston


I know I was getting my emails real late with the wrong time. Then I wasn't getting any for about an hour. Next thing I know I got like 20 emails back to back. Glad everything is up and running now.


All emails to and from were down this morning, seems to be back up now.


All my E-Mail just poured in. T-Mobile in SF


I've been getting emails all day without any problems... on Verizon in the Seattle area... Wonder what the deal is with some of your areas... seems to be spotty... some people are working just fine, others aren't... I've gotten emails while I was reading this blog post and comments..


I'm in NY on Verizon and my e-mails are still coming through.


Just got a few more e-mails maybe 15 minutes ago, so i deckded to check again and see if they were coming back as usual, and the 2 test messages i sent myself came thru without a hitch, fast as ever. Looks like they got it squared away!


Anyone know when this application will be compatible with the Blackberry Curve 8330 v4.5?


I'm running a 8330 with 4.5 and the iheart radio app works fine.


I'm getting all my emails just fine. Hopefully it doesn't affect me later...


I have been receiving and sending emails all day, no problems here in Vancouver on Bell network. I have had my storm since January and never had any problems with it.


Came back about 10 min ago, East Tennessee.


Rogers in Vancouver, BC. working fine. gmail imap now works with no delay! i was having 2-20min delays for the past 2 weeks.


BIS w/Verizon down in Nashville, Tennessee area. Can't add an count in BIS either. Perhaps it is related to the BIS 2.6 upgrade (see my update at the bottom of this post: )?

"Update: Looks like BIS 2.6 is not yet ready for prime time. I recently discovered that sending from two of my accounts using a desktop client (Thunderbird) caused my entire Sent box to be pushed to the my BlackBerry. Firt time is was 58 messages, the second was over 183. That is not acceptable!"


All services working here in Stuart, FL on AT&T.


I am in north carolina. My phone has been working fine all day, but just a few minutes ago lost the network completely. Where there used to be bars it now just says "OFF"


Haven't had any problems all day in the St. Louis area. Not yet anyways...


Plenty of crackmail in Virginia Beach,VA


Verizon just came back for me in North Carolina.



I'm on att....working fine.


We had problems in NY today on the Nextel side of Sprint. Seems better now.


hasnt affected me today. strange


yea my email was not being received from about 3pm until 5:30. i tried resending service books and idk if it was just coincidence but after about 20-30 mins my emails started flowing in again.


No problems here in MA...emails have been fine all day.


Wonder if its connected to this somehow


I'm in Ann Arbor Michigan on AT&T and things are stimm coming through.


I have not had any problems yet ... on rogers to report


I started noticing an issue around 1 or so. I stopped getting GMail, then would get 5 or 6 at a time.

Bart Davis

8830 WE on VZW in Charlotte, North Carolina. BB email has been extremely spotty all day. 2-4 hour delay receiving emails or not receiving them at all. This is what, outage #3 or #4 in 2009 for RIM? Leave the service books alone guys! My phone works fine until you guys start screwing with the service books then everything goes haywire for a few hours. *Shutting the BB off for the night*


No email outage here... been using mine all day.


I'm in Central MN, Verizon/Blackberry Curve user all emails and text are fine as is web.



its okay its monday do i really want email today


I was experiencing some delays earlier today, and I did get a duplicate at some point (4 hours after I received it the first time). Really don't care enough at this point of the day to test to see if work email is working again (BIS through OWA), but gmail appears to be working about as fast as normal.


I'm on the Verizon network and haven't experienced any email delivery problems. Lucky I guess...


Att in the DC area seems fine. I'm getting emails but i dont know if theres a delay.


I was wondering why I regested with some service providers and didn't get that immediate email I useally get. Its been kinda quiet today. Just thought I was getting a bit unpopular. Thanks for the heads up Crackberry.

ps-I'm tethered (with bluetooth, Ha Ha I figured it out and you can't without Tetherberry, Ha Ha) too and data is flowing, but that has nothing to do with missing all my voice calls today unless we're talking voice over IP.


storm os bell mobility in canada. i got my storm january 1st 2009 and have never experienced an outage. lucky me i guess!!


As eclipse604 mentioned above, now I am getting emails from Gmail in real time. Did RIM upgrade their email service?


things are good for me in ohio with verizon


Still having problems in St. Louis with only e-mail.


Sitting here without email since 11:18 am. Messaging works though. Hmmm... previous reports of email working in DC. Just unlucky I guess. :(


I haven't notice any issues.
SMS = OK, been using it all day
MMS = N/A, I havent used it
EMail = OK, I have 5 accounts and they've been coming fine, just fired a test one from my private email to my gmail, no prob.
INet = OK, I was checking Viigo and FB

Hopefully I continues this way, I;m in constant communication with some classmates and I need stability to finish my HW.


I am in Atlanta GA and we just got our email messaging back at 11:00 Pm on Mon. this is crazy I am applying for jobs and these are the email I use on my resume so I could not get any of this until just now. This can not happen again.


My Emails just stopped again. :(


Everything seem to be running normal here in Seattle.


I never had a problem today. I have BIS and didn't miss a beat and I'm traveled from Houston to Austin via driving.


I'm in Houston, I haven't gotten an email all day then received them all at once this evening.

acai berry weight loss

I got email throughtout the whole outage (suckers :P)... My trusty 2 year old blackberry comes through again.

hello wally

Sprint 8130 in NYC still not receiving email (gmail imap) since noon yesterday. I just pulled the battery to make sure. Still nothing. Like most others, SMS and data work fine.


I am able to SEND email, sms, data, phone calls, etc.
But I cannot RECEIVE email, sms, or phone calls. I am limited to BBM and AIM.
I hope they fix this soon...


I was having issues with my email mms


I had the same problem yesterday on my 8350i, all I did was resend my certificates and all was well again.

Today everything is working fine again.


I thought everything was cool. Woke up this morning to BBM not working and saying everyone was unreachable, and not being able to access anything thru the browser. I can only get texts at this point, and of course make and recieve calls...

EDIT: As of 10:30 or so I am back up an running. Hope this is fixed for good now.


On VZW and my vzw account is now back working as is my gmail.


Anyone on Rogers having problems with receiving emails?
I've got 4 email accounts mapped to by BB and emails are not being delivered from any of them. Been like that since at least this morning.


I'm a T-mobile Blackberry 8320 user,
and I have had no service (except over wi-fi) since mid-march. What the heck!


Data is currently good. No email, Blackberry RIM server will not acknowledge my password.


2nd time this week,, very annoying. Damn you blackberry.
At least no yellow screen tinting