Updating the Email Setup app? Keep your fingers crossed

1st!!!

yep i can not even access the email setup with the 6.0.0.576 leak on my bold 9780... very annoying!

Running 6.0.0.600 on 9700 on Rogers. I was prompted to update Email Settings app and it installed with no issues.

I've never seen a 600kb download take so long... Every time it just freezes my phone so I have to restart. Infact, why is it whenever you download an app, the entire phone pretty much dies? (9000 and 9800!)

I update my e-mail setup app via ota several times w/ leaked OS .570 - .576 and .600 I never had issues! That can be caused because of operators files. (Ota cods etc) normally If you remove e-mail setup app. you have app error 6xx smthn and no way save your phone with out reloading OS. So if operators cods has problem or connection goes while loading thats normal to brick your phone. But dont think this caused because of leaked OS. As I always secceed on updating.

I'm not running a leaked OS, and RIM's Email Setup update bricked my device as well (Bold 9700) - once my BlackBerry booted, I saw only the list of applications and a whole host of errors that I had to click through. Like you, I had to reload my OS from the ground up, which I had to do at work because it's much, much harder to do from a Mac OS machine (my personal one) than a Windows machine (which I use at work). I was thoroughly frustrated and I find myself not trusting RIM's OTA updates now.

I had this happen a couple times, went in the o2 store and they said it was the leaked OS, and said to just do it using the online method at mobile.blackberry.com
So for everyone stuck wondering, that's the way to go! No inconvinience at all to be honest :)

I ABSOLUTELY had a problem...and I was running an official OS on my torch!! I didn't even bother trying to reload it. I wen to an ATT store and they just gave me a new phone. I'm still in the process of setting it all up again (2 weeks later...damn bricked phone!!). The one drawback was that my OS is back down to .246. Eventually I'll come back up.

All I was trying to do was add an email address to my inbox.

Installed the update with 3 different OS's and no issues at all :)

This garbage bricked my wife's 9650 (latest official VZW release).. totally absurd. I got on the Tweetertubes and got this reply from RIM:
@BlackBerryHelp
Try to back up and complete a clean reload of the device software and test before restoring your backup: http://bbry.lv/cG8oer ^CB

Have not bothered with that yet..

9650 on VZW this happened to me like a month ago and it bricked on me. Still can't download it to this day.

Only problem I had with it is that the update does not come with PT_BR cods and I always have to inject them in the device using BBSAK. I have an unbranded 9780, so maybe that's why it never bricks my phone, since it does not mind which OS I load?

Sounds like the is with leaked and offical OS... I was going to updated this a few months, when read in forums of bricked phoned, I decided against it.

No problem with .600 on bold 9700 with AT&T.

I updated it last week with no problem; I never run leaked OS's.

I had to update it with .576 or .600 dont remember which one, but they are both leaked for my torch and it upgraded perfectly fine.

I installed the leaked .600 on my Torch just yesterday. Had to update the email today. No issues here. Same as when I had the leaked .570, the email update installed with no problems.

Got to be some other common factor.

I only update so I can delete the damn thing, every OS 6 version i have had the email application keeps randomly starting up so the first thing i do is delete the email setup app

Adam I didn't know you were a redditor

bold 9700 official os. bricked my phone twice. lost access to my blackberry email as well. not good

I updated mine and my phone booted up, but the app seems to drag along when checking for updates and connecting to the settings.

Bold 9650, current OS 6 install (device isn't in front of me for specifics). Bricked it and had to reinstall OS twice, then decided that setting up email via smartphone was pointless and used BIS web login. 8 hours later, finally started receiving email.

bricked my torch twice. official OS ( orange carrier) pre garbage not happy at all. restored it but its a major nuisance

same thing happened to my bold 9650, bricked the device. im running the official os too!

I am using 9700 and have had all leaked OS installed. I have updated 3 times but have had no problems. Seems there is something else to the problem aswell.

Maybe they're getting things ready for playbook native email?

when this happened to me all i did was connect it to my mac (yes the dm still picked it up) and deleted the email update. What i noticed is even tho it updates it dont delete the old file causing a conflict. No need to reload just see if it will connect and delete one of the email files.

Bricked my torch doing update. Just have to use the MAC to goto the BIS to update my passwords now. I see Crackberry posted a how to that will cause people to go to the BIS site with their phone. All I can say is get ready to answer alot of complaints.

didnt work 2nd time around :( just had to restore!

Running .600 on my Torch, just did the update, no issues at all. Downloaded in about a minute and rebooted quicker than normal.

I was able to update the email set up app on the hybrid 9700 .600/ 9780 .570 I put together. Now I'm running the 9780 .576 and also updated the email set up app without any problems.

With my 9700 running the leaked .600 it actually went faster this time than the last time I updated running Telus' official .461

I've tried to update my email settings 3 times on my VZW bold 9650 with the official 6.0 from VZW and all 3 times BRICKED my phone. Right before the the 3rd time i registered my device so i could do it from the B.I.S. webpage. So when it bricked again and after i loaded the OS i edited my accounts on my mac.

I would rather wait till the official version comes out.
Leaked versions might not be verified 100%

updated countless times, different devices, not yet have i had a problem :)

Think the problem is with the localized (non english) cods of the Email Setup Application.

Official OS .576 on my torch with SFR (france), and once i restart the phone it tells the same error... I did it twice! so i'm stuck with my mail configuration and don't wanna touch it anymore...

I installed 6.0.576 leaked for my bold 9780 and updated email set up with no problem, I think is because of operator problem.

i was not running any leak software on my torch and i got the app error three times. so i just quit trying to update it

I had this problem a few weeks ago so I spoke with somebody at RIM i was told that it is a known issue and they are working to resolve it. I was told as a work around you just need to update to the latest available OS using Desktop Manager for WINDOWS, I was reloading my phone from my MAC everytime, once I reloaded on WIDOWS it updated with no issue

Yea RIM has known about this for a while I bricked 3 Bold 9650's. I had official OS on all devices. I find it ridiculous a company like RIM cant fix the bug with their email client. Its not like its a huge OS bug its an email client bug. The fact its taken over a month to fix this is completely ridiculous and is one of the reasons I am seriously thinking about switching to a different device.

I noticed this update a few days ago and I updated my style 9670 without issue. I'm running the newest official sprint os.

Running 6.0.0.480 on my curve 9300. So not leaked or anything and had the same problem. Brand new device, tried to set up email, updated the email app and BRICKED. It always seems to work the second time though. Weird part was it was so bricked, I guess, that it wouldn't load the OS. So I tried something weird and if your OS won't load I suggest you try it too, connect your blackberry to your computer through USB, but WITHOUT the battery in the device! Worked like a charm, loaded the OS using blackberry updater app for PC from the blackberry website, eventually it gave me the no battery symbol, put the battery in and everything was as good as new! :D

Yes, i also had problems. But i found a ato link on the internet and adjusted it for my provider and country. This worked for me.

On this thread i posted my results.
http://forums.crackberry.com/showthread.php?p=6421411#post6421411

"
I have just solved this issue with the help of this thread:
http://www.blackberryforums.com/blackberry-help/244091-email-setup-appli...

I manually downloaded with the browser the app again using this link:
http://kpn.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis...
Where 'kpn' is my provider and '_nl' is my country (The Netherlands)

After installation the email setup wanted to upgrade and i managed to find this link for the update version
http://kpn.blackberry.com/rest/updates/tc/6.0/6.11.0419.0755/net_rim_bis...
"

I was running a stock AT&T version on my Torch and updating the email (which was mandatory if I wanted to make an email change) the update bricked my phone.

Only solution I was able to find was to reload OS.

Definitely not acceptable.

Got a 9700 running on leaked 6.0.0.600.....just received email update notification. Loaded smoothly, no problems at all.

9800 on 6.0.0.600

Froze up then failed.
Retried installed successfully.
Tried to access setup failed
battery pull
resolved

I have been installing leaks for almost 2 years on my ATT 9700. Never saw the updater until the latest leak (6.0.0.600). Installed quickly with no issues OTA.

Leaked OS but no problem with upgrade. Worked like a charm.

YES FINALLY! Adam, I jhave been waiting for someone to address this issue. I have been trying to resolve this issue for 3 weeks or so now with nothing coming of it. I have tried to install the update 3 times on my Torch and it bricks it every time. And in addition, every time I go to the mobile.blackberry.com solution it shows a 500 error page and I cannot even access. Thus, NO EMAIL ON MY TORCH. When is RIM going to fix this issue already? And are there any other options for me?

I was never able to fix this issue, even after having to reload my torch's os 3 times! I had changed the passwords to my primary email accounts, and well I haven't been able to change my email info in the set up section. Every single time i try to update info it prompts me to update software, and then once again its bricked! It's gotten so bad that i have all of my emails forwarded to the single address that works on my phone! Does anyone have any ideas how to fix this, thank! I have a torch running 6.0.0.546 unbranded

ATT Torch 6.0.0.570

Phone won't boot but was able to start up in safe mode. http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=...

Hopefully I'll be able to back up my phone before I load 6.0.0.600.

I exchanged my Torch beacause if was having many issues (mainly, the phone was constantly rebooting once it connected to the network no matter what OS version it had).

AT&T gave me a new phone; the rep datetook the time to update my applications including the e-mail setup update because he wanted to make sure my phone worked perfectly.

Once I got home I uploaded the resently leaked .600 to it. The process went without problems.

I used my phone all day today (e-mails, BBMs, texts, calls, internet browsing, GPS, WiFi connections in various places, Twitter, edited documents, etc) and I have not had any problems.

Probably the solution is to have the original OS to update the app and then update the OS with the leak of your choice.

I hope this helps.

I had a similar problem and found the answer in the BlackBerry website support pages. I don't know if was really a RIM update that caused the problem, or something from the carrier. The best answer from the support pages was this: Instead of going through email setup on the options page, go to mobile.blackberry.com in the browser. Scroll down to the heading "communicate." Select "Email." Scroll down to your email account type, and and click, "Integrate now." The accounts you have previously established will show up. On mine, it showed that one had been invalidated somehow. I put in the password again, and the account was fine after that. All the messages I hadn't been getting loaded up.

am having the same problem right now. i was running the official t-mobile OS 6. completely bricked my device. attempting to restore it right now. tried to downgrade to 5.0 with a mac, and that didn't work. trying to install 6.0 right now. #crossesfingers