U.K. carrier EE raising prices slightly on May 28

The U.K's EE network is set to increase prices by 2.7% — yes, two-point-seven-percent — on May 28, 2014. EE's new terms and conditions allow them to raise prices by the RPI (retail price index — i.e. the rate of inflation) once a year with 30 days notice.
U.K. carrier EE raising prices slightly on May 28
By Rene Ritchie on 6 Apr 2014 03:02 pm EDT
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The U.K's EE network is set to increase prices by 2.7% — yes, two-point-seven-percent — on May 28, 2014. EE's new terms and conditions allow them to raise prices by the RPI (retail price index — i.e. the rate of inflation) once a year with 30 days notice. Here's the relevant bit from EE:

You will see a 2.7% increase to your monthly plan charge on any bills you receive from the 28th May, if you joined or upgraded to a 12, 18 or 24 month Pay Monthly or Small Business contract before the 23rd January 2014. This increase is in line with the Retail Price Index (a measure of inflation) published by the Office for National Statistics on the 25th March 2014.

If you joined or upgraded after the 23rd January 2014 then you are not affected by the price increase. If you have upgraded to a new contract in the last 30 days you may still receive a letter, however the price increase is not applicable to your new plan.

For some customers, we are also making changes to a number of other charges such as standard UK calls and texts when you go over your mobile allowance, and other services like calls to 08 numbers, international calls and MMS. These changes will take effect from the 28th May.

So, if you're on EE, consider yourself on notice. Anyone have a problem with the increase?

Source: EE via Coolsmartphone

Reader comments

U.K. carrier EE raising prices slightly on May 28

89 Comments

We are moving to the UK in October so this is going to be interesting to see the price war between carriers. Still will be so much cheaper than the US.

No... you don't know insane. move to Canada, you will see insane!

We are getting ripped of over here.

Powered by BB

Just in case you don't know EE is T-MOBILE (and orange) so you may want to avoid them - probably won't be selling any Blackberry phones by October anyway!

Posted via CB10

This might be the first move by the networks to compensate for their loss in revenues come 2015 when roaming charges in Europe will be scrapped. That and the massive amounts of money they paid to buy their 4G licence.

Posted via CB10

I couldn't agree more. This is a big FU to the politicians in Brussels who took away there roaming fees.

It is the beginning of price collusion.

Posted via CB10

Well my T-Mobile contract just received a text informing me of the rental rise as well as various call charge increases.

Posted via CB10

Considering I'm on 4gee and so is the Mrs, where we live we can't get a decent 2g signal. To make calls we have to go out! Or go to work! Lol

Posted using my sexy sleek Z30STA100-2/10.2.1.2947

If you can, use three. They give Home signal box for those who have no coverage at home

Posted via CB10

Isn't that the second time EE have raised they prices within less than a year?

There shall be weeping and gnashing of teeth.

I just find it amazing that a "Fixed contract" can be changed by on party but not the other.

As far a s I am concerned any increase should only affect new contracts. If the is was a financial product I t would be called mis-selling.

Posted via CB10

Agree with you there. They could not extend the contract, which would gradually make it more expensive for the general population and allow them over time to get rid of old contracts.

You signed a contract agreeing to terms of service, if you don't like it try to alter the terms before you sign( not that you can). But then don't complain about something you should have read and understood. Having a mobile phone is NOT a right. Don't like terms, don't buy, or start your own cell phone carrier (which you cant).

Posted via CB10

Who is this guy a carrier rep??? Lol don't give me this crap about don't sign of you don't want. Electricity isn't a right either, should I skip out on that because I don't like the standard terms?

Buy a bb, get a droid for free

Basic needs do not = a right. Just like you don't have the right to a roof over your head. And electricity is most definately not a right in Canada. The utility can turn it off right in the middle of winter if you don't pay.

Buy a bb, get a droid for free

One can still not agree with something one has that right. Though I do agree with you. If all consumers didn't sign it the contracts would be changed accordingly.

I agree with musical 186. A contract should lock you in to that price - they should not be allowed to increase. It's all very well saying don't sign the contract but then you don't get the phone!!! A law should be passed to protect the consumer after all they could double the price and there's nothing you could do.

Posted via CB10

They can't double the price lol, it a max of the RPI for the entire year which is 3% or so normally. Vodafone did this way back when I worked there in 2009 so let's not act like it's just EE that does this.
Also let's not be surprised at the timing. Beginning of the new financial year. What it is far better than, is vodafones policy of rounding the bill to the next 50p. That was too much.

Also, any company that puts it's prices up has to a) inform the customer and b) allow the customer to leave with no ETF. So if ya ain't happy and don't wanna stay locked into a contract now is the time to sort that out lol.

Posted via CB10

But is that true because I read that those rules only apply for people taking out a contract from January this year when that ruling came out - hope I'm wrong cause then I can leave EE.

Posted via CB10

Surprised that is so different across the EU. I am sure that wouldn't be legal in , let's say, Germany, otherwise they'd have to give you the right to cancel the contract (without any cancellation fee, of course).

"No Q10?" -> "Buy from Chen... "

True. In Germany I've never heard of them doing something like this. They try to get you to change your old contracts to newer ones but besides from that. (They can cancel the contract of course)

The same in the Netherlands. I happen to know people who still have their lapsed two-year contracts on extension since a couple of years, without having to pay anything extra. Carriers don't seem to be able to get around them, the same terms continue to apply. I'm surprised that this is apparently not an EU law.

Mobile phone prices pegged to CPI?
Is this an office lease contract or what?
Traditional voice calling will be seeing tougher and tougher times and as users are spending much more time doing things with data (voice calls included) "unlimited data plans" will probably slowly disappear. And I don't exclude collusion between carriers.

Posted via CB10

EE is not the first operator in the UK to undertake this activity...it started last year and O2 has already made this an annual event...it is unfortunately the norm with fixed line services. as one passionate commentator said, it is cheaper than in the US...

Posted via CB10

Do we have a right to have our wages or small business income increased by the same index (automagically)?

"No Q10?" -> "Buy from Chen... "

Well isn't that socially progressive. More Canadians should travel, maybe we wouldn't put up with the BS.

Buy a bb, get a droid for free

Wow.

Inflation in Australia is generally higher, but country also has steady growth due to population influx, mining industry and other factors. Queensland has a minimum wage, but not sure whether that's adjusted in line with an index.

As a small business owner, I just can't keep up with this, a price like $99 is a threshold price, and something like $102.69 next year or 104.28 the following would look pretty silly. It's a squeeze...

"No Q10?" -> "Buy from Chen... "

Orange is EE, so yes the prices are going up. Been with Orange since the start, we're good now very poor, EE might boast the biggest this and that but find them very poor. I know Three uses their masts etc but do Tescos mobile? The reason I ask is that Tescos aren't charging any more for 4 G which gets my vote!!

Posted via CB10

So does BOOST "UNLTD.", Amaysim Unlimited, Dodo magicSIM and Optus 2-dollar-a-day no lock-in plans for Australia, starts from $40 a months, decent data allowances (2 to 5GB, or "unlimited" with up to 1000MB a day)

"No Q10?" -> "Buy from Chen... "

I read not too long ago that the 3 big carriers here in Canada raised their base prices too. Didn't make much of a splash in the headlines anywhere.

Cus we're already overpaying lol

But seriously, I don't think it matters too much with the big 3 because we have a lot of other carriers we can choose from. Yes they're all basically owned by the big 3, but with our population density being clustered in urban/sub-urban areas, the smaller subsidiaries and carriers like Koodo, Virgin, and Public Mobile is more than enough for us. Plus, they got better pricing too! Like I know with wind, you get unlimited everything (province-wide talk, data, texts) all for $30/month.

I think the change to 2 year plans was a much bigger and welcomed change, even if it meant base prices go up. (Rogers charges you a min. Of $75/month now if you get a phone from them and they only give you 500mb)

Posted via CB10

The problem with wind though is the very poor coverage as opposed to the big 3 and their subsidiaries. If they had the coverage of say Rogers or Bell I am sure they would not be so economical.

Posted via CB10 on my Q10

There we go. Just what I was asking further above, in other EU countries it wouldn't be legal without early cancellation option.

"No Q10?" -> "Buy from Chen... "

That's right but it doesn't apply to those who took their contract out before January - they're just screwing the consumers a bit more while they still can!

Posted via CB10

Contract ends tomorrow, can't wait to make that phone call... Crooks

Posted via the Android CrackBerry App!

Mobile providers will eventually become like energy companies, banding together and organising price hikes on an annual basis. It will soon become too pricey for small, upstart companies to start up and offer a better deal.
You have been warned! ;)

Posted via CB10

All very well saying that you sign to agree with the T&C's so put up with it, but EE emailed me a couple of months ago saying T&C's have changed, now they put the prices up! That's twice now on my 24 month contract. It's nothing now though, 3 did it to me 2 years ago. Price hike during contract. Mobiles are no longer a luxury but a necessity. Mobile phone providers are turning into the new energy providers. Don't understand why it doesn't apply to newer contracts. I seems that those who are loyal seem to be paying for the newcomers.

Posted via CB10

Let's say you signed up within the last 30 days. You'd probably be in a bit of a mood if you got a letter like that....

"No Q10?" -> "Buy from Chen... "

Can't even get any breaks. Your fuel prices are crazy hi already...

Posted using the best phone ever, the Z30!

I thought the same, I mean is this even legal? This is breaching the contract terms and conditions and they already increased the price a while ago.

Posted via CB10

Glad I just signed on a 4g tariff. Unlimited minutes and texts, and 2gb of data for £23.99 a month. Missed out on the hike for this year at least :)

Posted via CB10 on my Z10

So now is the time to cancel your contract PENALTY FREE - see the MSE "Mobile Phone Contract - Price Rise Refunds" forum - post #80 for a template to send.

And as an aside you could have cancelled your contract PENALTY FREE when EE changes its T&Cs (the things EE "forget" to tell its customers!)
see this MSE forum "EE.T-Mob.Orange. Change T&C From 26th March 2014"
Read from post #813

Unfortunately I have read that you are only covered by ofcoms new ruling if you took out your contract after 23 January 2014.

Posted via CB10

But EE changed the T&Cs effective 26th March 2014 - after the change came in, and so the agreement as far as the price variation clause is concerned is now AFTER 23rd January.

Regardless of the above the meaning of Material detriment has always been (even pre Ofcom - when it was OFTEL) "Any change that is not to your benefit or NEUTRAL". For a long while RPI was considered neutral as it was the UK National Statistic, but since March 2013 CPI is the UK National statistic for inflation (RPI is not even classed as a National statistic anymore) so any increase over CP (currently 1.7%) is a REAL TERMS increase (RPI is 2.7% or 58.8% higher).

Entirely up too you if want to send of a couple of EE mails and get out of your contract penalty free or not -you've 30 days to decide :)

Thanks for that - worth a try. Is that 30 days from when they inform you or from the date of the price change?

Posted via CB10

30 days from when they contacted you - so send the template toay.EE will drag this out over about 8 weeks - and then you will have to go to CISAS - another 4 to 5 weeks, but if you win the termination is backdated to the day you requested "immediate termination" so you effectively use the phone for free!!!

Refusal to cancel should not go to ADR but Ofcom..it is Ofcom responsibility as a EU Member State regulator for the UK to enforce Directives on telcos no-one else, if Ofcom refuse you go to the their boss MP & Secretary of State for Culture, Media and Sport https://www.gov.uk/government/people/maria-miller

Some of my posts are after I read backwards to your posts ! Sorry!

Refusal to cancel should not go to ADR but Ofcom..it is Ofcom responsibility as a EU Member State regulator for the UK to enforce Directives on telcos.

Under the Universal Service Directive 2002/22/EC of the European Parliament and of the council 7 March 2002, Chapter IV, End User Agreements Article 20 - Contracts, Paragraph 4 customers have the right to withdraw from a contract without penalty upon notice of proposed modifications in the contractual conditions.

USD 2002/22/EC
Chapter IV – End User Agreements
Article 20 – Contracts
Paragraph 4

4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions. Subscribers shall be given adequate notice, not shorter than one month, ahead of any such modifications and shall be informed at the same time of their right to withdraw, without penalty, from such contracts, if they do not accept the new conditions.

EE still has by far the most reliable and far reaching LTE network in the UK, the others are playing catch up! 2.7% could be worse I suppose!

Posted via CB10

Great for those like me who have poor service and worse customer care. The big 4 in UK have no customer care or enough training. Off to a MVNO with my 4G EE supplied Xperia SP who provide faster 3G than EE does 4G in my city lol ;)

By the way ALL Europeans with a mobile contract should know this legislation for future reference...

Under the Universal Service Directive 2002/22/EC of the European Parliament and of the council 7 March 2002, Chapter IV, End User Agreements Article 20 - Contracts, Paragraph 4 customers have the right to withdraw from a contract without penalty upon notice of proposed modifications in the contractual conditions....

USD 2002/22/EC
Chapter IV – End User Agreements
Article 20 – Contracts
Paragraph 4

4. Subscribers shall have a right to withdraw from their contracts without penalty upon notice of proposed modifications in the contractual conditions. Subscribers shall be given adequate notice, not shorter than one month, ahead of any such modifications and shall be informed at the same time of their right to withdraw, without penalty, from such contracts, if they do not accept the new conditions.

http://eur-lex.europa.eu/legal-content/EN/ALL/%3bjsessionid=HX2rTC1b03GC...

Everyone who uses a mobile on contract will be paying more for the LTE rollout. There will be lots of spare bandwidth on 3G so I'm staying put. One would expect the carriers to increase prices for LTE customers more steadily. That said most people will be on LTE in time. Prepare to be robbed.

Posted via CB10

Head to moneysavingexpert.com you're are entitled to leave the network if you're not happy with the extra charge.

Posted via CB10

On a similar theme the same happened with virgin media, they increased my broadband package charges mid contract and I was able to move without penalty.

Posted via CB10