Three UK add five more countries to their 'Feel at Home' service - eliminating roaming charges

By James Richardson on 5 Jun 2014 04:45 am EDT

Roaming charges have historically been a pain in the butt - with the majority of carriers worldwide ripping off us consumers when we go on holiday or travel overseas for business. Three's 'Feel at Home' service has been up and running for some time now with an array of countries on the list where customers can use their standard UK plan in other countries without incurring roaming charges.

Considering that BlackBerry have a decent amount of the enterprise market sewn up this will certainly help out UK businesses that operate on an international basis. All UK carriers offer roaming bundles but as far as I'm aware it is only Three that let you use your UK allowances at no extra charge - good on them!

This week sees them add a further five countries to the list or eleven already in place which is good news all round. These include:

  • France

  • Switzerland

  • Israel

  • Finland

  • Norway

Press Release

A weekend in Paris, a family drive through the Pyrenees, a wine tour in Bordeaux or a sun drenched stay in St Tropez. From 1 July these popular French holiday choices will all have one thing in common – Three customers will be able to roam as part of their normal allowance for no extra cost. The 17.1m* Brits crossing the English Channel to the holiday hot-spot this year need not fear a dreaded roaming bill on their return, as Feel At Home allows them to use their phone or tablet in a range of great destinations as they would at home.

Whether it's calling friends or family, bragging from the beach via social media or Skyping loved ones at home, the opportunities are now endless with the help of Three.

Dave Dyson, Chief Executive at Three, said: "Roaming charges are a rip-off and Three is tackling the issue head-on. We haven't just reduced charges; we've now scrapped them in 16 destinations, making it fairer, easier and more enjoyable to use your phone abroad.

The addition of five more countries, including France, to Feel At Home is another big step and one that marks our determination to eliminate roaming rates full-stop. I want customers to stay connected when they're overseas without the fear of a nasty bill when they return."

These 5 new destinations will join the US, Indonesia, Sri Lanka and Macau, Australia, Italy, Austria, Hong Kong, Sweden, Denmark and Republic of Ireland, where the service has been available since 2013.

It couldn't be simpler. Feel At Home will automatically activate as soon as you touchdown in one of the 16 great places to visit. As soon as you arrive, your phone picks up a local network and you can then chat to family and text your friends back home, post status updates and share holiday snaps whenever you like. If you go out of bundle, you will still benefit from reduced roaming rates – a no brainer for the modern traveller.

Customers on pay monthly, Pay-As-You-Go, SIM-only and mobile broadband have the freedom to use Feel At Home within the limits of their current Three price plan allowance, as long as international roaming is activated. Calls and texts to non-UK numbers will be charged at standard roaming rates. Tethering is not included. Pay-As-You-Go customers will require an add on.

If you're not already a Three customer could this make you consider a switch? Let us know in the comments.

Topics: Roaming Carriers

Reader comments

Three UK add five more countries to their 'Feel at Home' service - eliminating roaming charges


I am with 3 Ireland and it's a add on for us but for 2euro a month you get a shed load of data and flexible units to its well worth it when hopping over borders

In Africa we pay R60 for 250mb of data which is around £4.
Or R100 for 500mb which is around £6,60

Is that similar pricing to what you get? :)

What are 350 Flex- units?
So you get UNLIMITED data for 20 Euros? That's pretty cool.

Thanks for the information, it's interesting to know what other countries charge :)

For £12.90 I get unlimited data 200 mins & 5000 texts with free 4G, it's pretty cheap if you ask me :)


Really depends on carrier, three is definitely the best when it comes to data, I had there 60gb plan for €35, whereas Vodafone was offering 15gb as their highest for €22. Three is great with their all you can eat data on most of their mobile plans.

Posted via CB10

They used to have this then stopped it.

I remember, as I cancelled my contract with this after two weeks of getting a new phone due to them changing my terms and conditions.

Posted via CB10

Yup exactly the reason I got extra phone on three+no extra for 4g + unlimited data.but still waiting for Greece to be added

Posted via the Android CrackBerry App!

It's time for a sim free device.

Three UK has good value sim only plans.

It is important for BlackBerry to stay relevant to consumers. Even they have one carrier in countries with poor sales .

BlackBerry needs to stay relevant on the high street.

BlackBerry can't afford to reenter the consumer market and have no one purchase your devices.

Posted via CB10

Here's hoping Belgium, the Netherlands, Germany and Canada are on the next list!

Along with the other countries, that'll cover me for 99% of my time abroad.

Posted via CB10

In 2015, all European countries will ban roaming charges, you'll be able to call and surf at your local cost throughout europe.... no need for bundles for roaming anymore

Posted via CB10

Just joined 3 in uk loving this and loving the unlimited 4g, when in 4G areas. The zed performs well on it.

Posted via my lovely Z10

I had the opportunity to test THREE in Italy, I took my Z30 and a PAYG sim card and loaded the unlimited data £15 plan and use it quite a lot to call family back in UK. Some places the Internet was spotty and the 3G band didn't feel as fast as in the UK.

But indeed, I recommend Three for people who travel a lot. Looking forward for my main EE contract to end in December so I can move to Three.

Posted via CB10

Nothing to do with the EU recently ordering the abolition of international roaming charges is it? I suspect a hint of sanctimony from Three

You still have to give a bit of credit...that ban on roaming charges by 2015 only applies to Europe I believe, something about keeping boarders open etc, but three has their like home in US, Australia and parts of Asia, so there gone beyond and have done it early.

Posted via CB10

It is an European standing voted to begin : on January 2015, no more roaming charges between European countries.
But guess it is normal to benefit of this, a consumer right.
I will tell people from Africa french speakers to check
Also the Red offer from
Good luck and a thought for all the Canadian people, it is not just to be excluded from an offer. You should contact the U.K. Companies, same for Australia and New Zealand. Good luck and don't give up!

Posted via CB10

I am with Three UK. I bought unlocked Z10 and with Three Sim have been enjoying the use of my cellphone in California ( for nearly three months) and right now I am in Indonesia using the unlimited Internet for ' free '. The latest addition of five more countries is great. Three coverage has improved a lot in the last few years.

Posted via CB10

To pj.turney
Buy sim free unlocked phone. It is cheaper in the long run. Z 10 is now cheap ( around £200) for the specifications.
I am in Jakarta right now ( I live in the UK) and have bought a BlackBerry Z3 for £115.
Posted using Z10 and UK Three Sim.

Posted via CB10

I'm very impressed with 3. Switched from Vodafone after they failed to deliver any service in Portugal and didn't respond to 2 emails complaining.
Posting this from USA using 3's Feel at Home service.

Posted via CB10

I arrived back from free roaming in Ireland to a bill, and after about half a dozen calls to unhelpful Indians, decided it was easier to drop the £20 and 3.

3 seems a great idea until you have to call customer services, when you discover their Indians are cowboys.

5mm thicker & 3x battery life?