Thorsten Heins says sorry for todays BlackBerry outage in Europe and Africa
We posted earlier today that some areas of Europe and Africa were experiencing BlackBerry outages, here in the UK it seemed with Vodafone only. Hot off the press Thorsten Heins has issued the following statement apologising for the days issues for BlackBerry users in the said regions.
I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact in their quality of service earlier this morning. The BlackBerry service is now fully restored and I can report that no data or messages were lost. Up to 6 percent of our user base may have been impacted. Preliminary analysis suggests that those customers may have experienced a maximum delay of 3 hours in the delivery and reception of their messages. We are conducting a full technical analysis of this quality of service issue and will report as soon as it concludes. I again want to apologize to those customers who were impacted today.
Great to have RIM respond to the problem in such a short space of time instead of hiding behind closed doors. Nice job Thorsten - you rock! (and roll this!)