T-Mobile Soon To Offer Free BlackBerry Trackball Replacements

I guess all the people who make ball jokes aren't awake at 07:30US. :P

There are the only one with balls.... and they'll show em to you.....

Ah, but their balls are going to suck up

All their profit, and force prices up. :p

That's an awesome gesture. It's such a cheap part that they really won't lose any money over it because it's easy to recoup in the original sale of the device. Plus, it's just good customer relations....oooh, that sounds Tiger Woods gross.

t-mobile offering free balls for those who need them. heh.

We replace trackballs for free as well, for the 8330, 8830, and the 8130's. I work for Verizon.

My wife just took her 8330 in, and they replaced the trackball for free without having to even tell them her name or sign-in or anything. The rep told her people come in all the time and its not a problem.

Its a good thing too, becuase hers was less than a year old and she has to go until December before she can get a new one...

Verizon has been replacing trackballs on 8330, 8830 and 8130's... for over six months... in corporate stores... for free.

What about the 8900?

Does anyone see this as a significant date for us 8900 owners? This is exactly one year after the 8900 released for T-Mobile USA. This shows that T-Mobile is actually looking out for the best interest of us consumers. I've had my 8900 since launch date last February and the trackball has definitely seen better days. I've been waiting for the minute to be uncleanable and then upgrade to a 9700. Now usually companies will make it so you are left with no option other than upgrading to a new device and agree to a 2-year extension. However, in this case T-Mobile will be solving my only issue I've really had with my 8900, so I have no need to upgrade since I see little substantially improvement in the 9700 for my daily usage.

to bad verizon has been replacing them for free for 6 months now

Have they changed the design to make the trackball less problematic?

Reason I am asking is that I just got a replacement Pearl from TM because my old one broke. If there is a newer design, is there a way to tell whether this Pearl has it?

Unfortunately, it isn't a question of a carrier just deciding to provide free track balls. It is something that has to go through RIM directly. Once the agreement has been made, RIM supplies the trackballs to the carrier.

Come on guys can't you tell what's going on? Obviously t mobile wants you to come in and try to get you to upgrade to a new phone, and then if you can't they'll give you a new trackball it's pretty smart if u ask me..

Verizon has been doing that for a long time. I have had my Tour since its release date, but before that I had a 8330 and they replaced it's trackball a couple of times and that was at least a year ago that the first one was replaced. I only shop Corp. Stores so I am not sure about Auth. Agents. Goes back to having the BEST customer service out there.

I'm fairly new to blackberries, what types of problems do people have with their trackballs? Is it just jamming? Because that seems like it would be easy to fix with a lite rubbing alcohol.

Rubbing alcohol is not good on your balls it might burn a little. But sure does leave them shiny.

I concur what everyone else is saying. I've been to Verizon twice with my 8330 and I have an unbranded black housing. They didn't even bother putting my name in the queue, just took my phone popped on a new one and sent me on my way. No questions, no lines.

Verizon FTW!

Just take your blackberry into verizon and they will swap it out with any blackberry that is being sent in on warranty. So as long as they have some to be shipped out they will replace it for you.

Maybe they are giving away trackballs so that they can deplete their stock and stop selling any Blackberry without a trackpad?

anyone know if Metro PCS is getting in on this?

I work for an AT&T warranty depot (device support centers) and we've been doing this for at least 14 months now. Each trackball has a different sku and housing ring (ie 88xx, 83xx, 81xx). This isn't anything new for us.

Sprint replaces trackball no questions asked I took in my BLACK(custom casing) and they replaced the ball no problem

This really sucks because now i have to change my excuse to customer care about changing my phone because of the trackball. I guess the warranty wont cover the trackball anymore :(

I can confirm that this is not true. I called a T-mobile store today, Feb 15th at 7:30 pm and they said they don't replace trackballs... I am disappointed :(

I called yesterday and the store knew nothing about this

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