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Posted by shacknews Thursday, Jun 10, 2010 622 days ago

LOL this is massive, RIM is gonna make a killing from people re-buying their phones haha wow just wow.

 
 
Posted by 312 Thursday, Jun 10, 2010 622 days ago

I spent HOURS upon HOURS on the phone with T-Mobile, RIM, and Verizon Wireless, trying to get the 9550 to work- and I am not a noob. The tech support at RIM is HORRIBLE. Both level 1 and level 2 techs have absolutely no clue what they're talking about. In conversation ruling out things it could possibly be, one level 2 tech told me Telus was a CDMA only company. (For those unfamiliar, it's not) Then another rep told me you can NOT have a CDMA account and GSM account at the same time. I know this is untrue, as I've done it before. When I asked while there is a "global" setting, and totally caught him off guard. The same goes for T-Mobile. After telling one rep I can make and receive calls, but get no data, they asked me if the phone was unlocked...............................................

I'm OUTRAGED. T-Mobile, I can SORT OF understand, but RIM?!?!?! WTF guys!

Anyway- the conclusion from RIM was that Verizon was still provisioning the phone. We even called Verizon who found no record of a current account for the phone. It's a total clusterfuck. A lot of people on the forums see that I'm a diehard BlackBerry fan, but this has totally let me down. I can't believe the people that RIM has chosen to represent their company fail to posses the proper knowledge to get this situation sorted. I believe the ones that would really know, are sitting in some lab somewhere. And there's probably only 2 of them.

***********WAKE THE HELL UP RIM!!!!!!!!!!!!!***********

 
 
Posted by jcj1 Friday, Jun 11, 2010 622 days ago

312 you are right on point here. T-Mobile does do what they can to get devices to work on their network so people can use whatever device they want on their network. If they cannot get it they will give you the settings and then refer to the manufacturer. That is all anyone can ask of them as stated elsewhere here, they do not know the phone as they do not sell it

 
 
Posted by 312 Saturday, Jun 12, 2010 620 days ago

=======THE PLOT THICKENS=======

Just got my 9650, and am having the same issue. On the phone with T-Mobile now, waiting to get transfered to RIM. At least this time they can't tell me the phone is still provisioned on another carrier, because I just took this out of the plastic. :)

 
 
Posted by 312 Saturday, Jun 12, 2010 620 days ago

Follow up:

Apparently T-Mobile has a "Master Ticket" opened on this issue. They've provided no "fix" for this yet, and simply say they have a "non-supported device outage".

I will be moving all 8 of my lines to another carrier if they don't figure this out in the next couple of days. What a let down.

 
 
Posted by tmd04020 Thursday, Jun 10, 2010 622 days ago

This would be very unlike T-Mobile... if it is true, they better enjoy their status at 4th place carrier. Pissing on the customers you do have is not good for business.

 
 
Posted by Jmilch Thursday, Jun 10, 2010 622 days ago

You are using a phone the carrier doesn't support. You went out of you way to unlock it and tweak it to work, and you are surprised when carrier tries to disable it?

 
 
Posted by shacknews Thursday, Jun 10, 2010 622 days ago

WTF is this! Of course people are gonna be upset! What kind of company does this to their customers who unlock their phones? I mean, even Apple didnt do shit to those who jail breaked their device.

Its like buying a car, and then the manufacturer rendering it useless because you went out of state/country with your car without their permission!

 
 
Posted by CrackberryBrandon Thursday, Jun 10, 2010 622 days ago

This isn't true because if you jailbreak your iPhone then hook it back up to Apples iTunes, it goes back to the default settings, meaning you have to jailbreak it again. To me that's Apple fighting jailbreaking.

 
 
Posted by gregerator Thursday, Jun 10, 2010 622 days ago

Double post

 
 
Posted by gregerator Thursday, Jun 10, 2010 622 days ago

Those are still running on ATT. Unless I'm mistaken.

 
 
Posted by qrescue Thursday, Jun 10, 2010 622 days ago

Its running on tmo or some other gsm network.

 
 
Posted by scurvydlicious Thursday, Jun 10, 2010 622 days ago

It's more like buying a car and getting in trouble for driving on the sidewalk, where it isn't meant to go.

 
 
Posted by 312 Thursday, Jun 10, 2010 622 days ago

Not even close, but good try. It's more like, buying a car that runs on 87 octane, and the car not being able to run on 93.

 
 
Posted by cenloe Thursday, Jun 10, 2010 622 days ago

TMO has always been very welcoming to unlocked devices. They have often gone out of their way to assist customers fully activate a device that isn't in their linuep, I've seen it first hand. So yes, this would be a complete reversal and a shock to many.

 
 
Posted by Ja3_MeLz Thursday, Jun 10, 2010 622 days ago

So what if the carrier doesn't support the damn phone. If it works on their network, they shouldn't have to disable it. They're getting money every month from us because we're on their network. Shouldn't matter what type of phone we're using.

 
 
Posted by kymsurv Thursday, Jun 10, 2010 622 days ago

my storm is working with no prob's right now

 
 
Posted by 312 Thursday, Jun 10, 2010 622 days ago

9530 or 9550?

 
 
Posted by Ryoohk Thursday, Jun 10, 2010 622 days ago

i say its there network and they can do what they want.

because look at the support side they wernt trained to support a device they dont carry

 
 
Posted by Big Dawg 23 Thursday, Jun 10, 2010 622 days ago

First I feel for Shacknews.

Second your thought on it there network is partially true. Keep in mind T-Mo promotes using Unlocked Phones. If you don't want that then quit selling SIM cards. I looked at leaving VZW in January. I had a Tour at the time which was unlocked. So I called T-Mo to inquire about service. They told if you have a GSM phone and its unlock we can do unlimited for cheap and send me a SIM card free of charge.

Like others have said if they start blocking these phones it will keep them number 4.

 
 
Posted by ch1ldxtc Thursday, Jun 10, 2010 622 days ago

I think T-Mobile took away the free "Blackberry Enabler Service" as well.

 
 
Posted by berryaddict47 Thursday, Jun 10, 2010 622 days ago

T-Mobile is probably not doing this intentionally. They are just changing their network. If they change their network and you're using a device not built for their own network, of course they aren't going to go out of their way to support it. If it was one of their own blackberry devices, then it would be a problem, but it's a device built for another carrier so if it doesn't work, then it's not their problem.

 
 
Posted by eahinrichsen Thursday, Jun 10, 2010 622 days ago

Couldn't have said it better myself. While it would be really crappy of T-Mobile to go out of their way to hamstring non-supported devices, they're also under no obligation whatsoever to go out of their way to make sure that their network updates don't clash with them. And the customer service/tech support people have their hands completely tied here. They're not trained on them, so there's no way that the company will allow them to offer any kind of support for devices that T-Mobile doesn't cover.

 
 
Posted by bighap Thursday, Jun 10, 2010 622 days ago

If this is in fact true and it were me, I would move to a different carrier.

 
 
Posted by RFosta Thursday, Jun 10, 2010 622 days ago

Mines is working fine I'm actually posting the comment using it, but if T-Mobile did stop support would just give me an excuse to get android.

 
 
Posted by PcolaChris Thursday, Jun 10, 2010 622 days ago

My storm on T-Mobile is doing just fine.

 
 
Posted by oneshortsleeve Thursday, Jun 10, 2010 622 days ago

Assuming this is true, (1) a little heads up would have been nice and (2) could they be setting up for the Slider release?

 
 
Posted by pjkarasek Thursday, Jun 10, 2010 622 days ago

probably wishful thinking though

 
 
Posted by ChristoAcosta Thursday, Jun 10, 2010 622 days ago

I can't imagine they're doing this intentionally. From multiple past experiences, they do an excellent job of supporting non-T-Mobile devices... to the point where in one case, they walked me through downloading a Legacy program through Cydia for my girlfriend's iPhone 3G to get MMS and FlexPay working...

Just my 2¢

 
 
Posted by Jo_795 Thursday, Jun 10, 2010 622 days ago

Let me call the Waah Bulence for you guys who want a unsupported device to work on this network

 
 
Posted by Blacklac Thursday, Jun 10, 2010 622 days ago

^^ Clueless. Thank you for wasting bandwidth. I'm amazed at the mentality of some people. Just cause they have no need or want to do something, therefore no one should be able to.

 
 
Posted by tstens11 Thursday, Jun 10, 2010 622 days ago

No wonder I am not able to get on the internet. My wife has the same phone as she is. And actually Tmobile does have Storm on their UK website so I figure they do have support for it. Well good thing for two things, thanks to me for having an iPhone, and Verizon here I come.

 
 
Posted by rjnrobin1217 Thursday, Jun 10, 2010 622 days ago

My buddy has an unlocked Storm and started having these issues a couple days ago. None of his data services are working. I use a 9700 but my back up phone is a Storm, so I brought it to work and swapped his SIM card...no luck. But with mine it worked. Ive used T-Mobile cust service before for an unlocked iPhone & my Storm, had no problems.

 
 
Posted by TheScionicMan Thursday, Jun 10, 2010 622 days ago

Sounds more like a technical issue than a policy change. Not affecting all Storm users. Not affecting other non-supported phones like my Bold 9000. Their EM+ plans are basically Bring-your-own plans...

 
 
Posted by rxnasi Thursday, Jun 10, 2010 622 days ago

At least your guys company let's u even turn on a phone from another carrier. VZW is crazy about that kind of stuff.

 
 
Posted by downsouth35 Thursday, Jun 10, 2010 622 days ago

TMO is the worst phone company I have ever dealt with, I would never recommend anyone using their service. I signed up with them because the cost was cheaper than AT&T at the time, they assured me being in oklahoma I would not have any problems using their services and for 2 months they were right, then out of the blue I wasn't receiving services at home nor at work as I did the previous 2 months. I couldn't figure out wth the problem was, called TMO cust service, they had me doing all kinds of trouble shooting. Then, I had to drive to norman to get a SIM card which is about an hour away from my home. Still nothing, They sent me a replacement phone after going through the several steps. I got the phone still nothing, I got sick of dealing with TMO, got online did some research and found out that AT&T had ending their contract with TMO as far as roaming goes and that was the reason why I was no longer getting services. I was HOT! long story short after lots of cussing TMO cancelled my contract with no charge, I ended up paying for a unlock code because they were being asses and would not issue it to me right away. My first experience with them was HORRIBLE and I tell everyone I know about it and tell them to stay away. I'm with AT&T and loving it... so, this story does not surprise me at all!

 
 
Posted by FahCore Thursday, Jun 10, 2010 622 days ago

The only phone I've seen T-mobile deny network access to were the people who were on the sidekick prepaid plan with a unlocked/jail broken iphone. Tmo doesn't care what phone you have, they want your service $$$$. If you bring ur own phone to them that's no out of pocket cost to them. Every discount a carrier provides on a phone is a loss to them, with intent to make it back on service. The EM and EM+ plans prove that. And while tmo doesn't have direct support for storm they have good bb people and they have a non tmo device dept, that specializes on trying to get ur unlocked phones fully functioning with the network. Sometimes the truth is they don't have to and if the hspa+ upgrades mess up ur tweaks and a few unlocked phones get unsupported, sorry to hear but I'm sure the tech support people will pull their hair out trying to help u.

 
 
Posted by bigsike Thursday, Jun 10, 2010 622 days ago

Last week I noticed my blackberry enabler was not working either I called Tmo and they said it was taken off and wanted me to sign up for the 29 dollar data plan. I blew up and told them no way! once I explained that this would be considered breach of contract they put it back on but gave me a really hard time about it. But today I noticed that my phone now says "Initialization Failed" and now I have no service they are blaming this on a bad sim card and want me to go the store and get a new one. I don't believe this the issue I think it's their network but we will see. By the way I don't have the Storm I have the Bold 9700.

 
 
Posted by qrescue Thursday, Jun 10, 2010 622 days ago

But the rep is right. Initialization failed is a bad sim card. Your sim card has shorted out for some reason.

 
 
Posted by bigsike Thursday, Jun 10, 2010 622 days ago

O nice thanks for the heads up :-)

 
 
Posted by pantlesspenguin Thursday, Jun 10, 2010 622 days ago

They're not making you PAY for a new SIM card. A lot of times when phones act up, it's because the SIM has shorted. A few weeks ago when I upgraded my OS, afterwards it wouldn't accept my SIM. It said I didn't have one inserted, when indeed I did. I took it to T-Mo, they put a new SIM card in (for free), & I was up & running. Don't get mad @ T-Mo for suggesting something that may help :).

 
 
Posted by bigsike Thursday, Jun 10, 2010 622 days ago

No I wasn't mad at the sim card part I knew it was free it was the part that they took off my blackberry enabler and were more or less demanding I pay for a data plan just in order for them to send the service books to fix it. That was it.

 
 
Posted by jcj1 Friday, Jun 11, 2010 622 days ago

Bigsike, they discontinued the enabler feature because it is no longer needed as newer devices has the default access fro web2go in the OS where older BB devices did not and most people have upgraded and are no longer using the BB 8700 or older devices. Hope this helps you realize it was not breach of contract but ignorance on your part

 
 
Posted by sal30 Friday, Jun 11, 2010 621 days ago

Question: why do you have a 9700 but no data plan? If you don't use the phone for data, get a phone that doesn't require data. All carriers req you to have data for data devices.

 
 
Posted by sal30 Friday, Jun 11, 2010 621 days ago

Question: why do you have a 9700 but no data plan? If you don't use the phone for data, get a phone that doesn't require data. All carriers req you to have data for data devices.

 
 
Posted by knicol Thursday, Jun 10, 2010 622 days ago

I have an 8900 on TMo and I've noticed some ups and downs the past couple of days.

 
 
Posted by jazzejohn Thursday, Jun 10, 2010 622 days ago

Remember back when OS 5 first rolled out and a whole bunch of unlocked BB T-mobile users (mostly Storm) couldn't make or receive phone calls? that turned out to be a network incompatibility issue that they eventually resolved, quietly in the background.

I suspect this problem is along the same lines. Like others here, I haven't had a single issue with my service and all is well on my Storm 2.

 
 
Posted by 1magine Thursday, Jun 10, 2010 622 days ago

Not at all sure why all US carriersw don't allow other devices on their networks. As another posted pointed out, it's all gravy to the network. All phone plans/data plans include in their cost the value of subsidizing the phone - hence the early termination fee! If you sign up for 2 years on carrier X and they don't have to subsidize your handheld - that's more $$$ in their pocket. T-mobile has always recognized this.

My guess is that depending on the OS you are operating on your devices - there is a now a conflict with T-mobile's build ou of the BB enabler.

People Help yourselves out and start sharing the device and OS builds you're running.

 
 
Posted by abdias2001 Thursday, Jun 10, 2010 622 days ago

this suxs....last night i noticed my phone was too quiet...well upercase EDGE is there but no data....called CSR this morning and they say the device is not supported and we cant do anything...another one said there is an data outage for the non supported BB's and no estimated time given when it will be back up.

 
 
Posted by jondrew718 Thursday, Jun 10, 2010 622 days ago

I have been without data services in Providence, RI since Monday night. I called TMobile and they told me at first there were no problems with any towers. the next time I called they told me there WAS a tower down. But for this to be happening all over different parts of the country doesn't sound like a simple tower problem. Tmobile pisses me off! I might just be switching over to Verizon since I cannot be without my Storm 2