T-Mobile took a big step forward today in the realm of transparency over customer data allotments and throttling. A statement released by the FCC indicates that T-Mobile will begin providing a link to a speed test that will provide accurate results for users who have already been throttled for the month, rather than displaying potential network speeds as it currently does. In addition, the magenta carrier said it would be clearer about data throttling in its text alerts once users have gone over their high speed data cap for the month.
The reason for the agreement is a reaction to a step that T-Mobile took earlier this year by exempting speed tests from customer data allotments. While this was a welcomed change, it caused issues with providing accurate speed test results once a user had been throttled for the month — instead displaying normal network speeds.
As part of the agreement, the FCC says T-Mobile will take the following steps:
- Send customers a text message once they hit their monthly high-speed data allotment linking to a speed test that customers can use to determine their actual reduced speed
- Provide a button on customer smartphones linking to a speed test that will show actual reduced speeds
- Modify the text messages it currently sends to customers once they hit their monthly high-speed data allotment to make it clear that certain speed tests may show network speeds, rather than their reduced speed. The modified texts also will provide more information about the speeds that will be available after customers exceed their data cap
- Modify its website disclosures to better explain T-Mobile's policies regarding speed test applications and where consumers can get accurate speed information.
What do you make of this agreement? Let us know in the comments.
Source: FCC
Read more
T-Mobile and Sprint announce $26 billion merger that's all about 5G
Rumors and speculation about a T-Mobile and Sprint coming together have been plentiful for years now but it looks as though the terms have all been hashed out between the organizations as they've jointly announced a $26.5 billion merger.
T-Mobile customers can score $4 tickets to Deadpool 2 on May 15
If MLB at Bat wasn't your thing, but you're still looking to score something awesome for being a T-Mobile customer, you might be more interested in their latest partnership.
Claim your free year of MLB.TV from T-Mobile
Once you download the T-Mobile Tuesdays app, you'll be able to collect the free year and then all you have to do is create a MLB.TV account before April 2 and you're in.
Everything you need to know about the T-Mobile ONE unlimited plan
A complete breakdown of T-Mobile's ONE plan and everything else you can get when you sign up for service from Big Magenta.