AT&T Data Network Issues. Yet Another BlackBerry Outage?
Are you on AT&T? Are you receiving your emails this morning?
8am CST: Reports began coming in early this morning on the CrackBerry & BlackBerry Forums of AT&T users experiencing issues connecting to the AT&T GPRS and EDGE network. AT&T has confirmed they are having problems with their data and data routing and that BlackBerry users may be unable to send or receive messages. Not everyone is experiencing difficulties - I have spoke to a few AT&T BlackBerry-using colleagues and their Berrys are operating just fine. Hopefully you fall into this category and are not affected - but best to be aware of the situation just in case.
Here's a message just received by one our site's moderators from AT&T/Cingular:
This e-mail is to inform you of a network problem that MAY affect your Mobile Data Service.
Trouble Ticket Number: N/A
Description of Issue: Recieving calls from Customers unable to connect to GPRS or EDGE with Blackberry devices
Location of Issue: All Regions/ All Markets
Start Time: 9/25/2007 5:25 AM PDT
Symptoms you MAY experience: Blackberry users may be unable to send or receive messages or may have difficulty connecting to the RIM network
Estimated time of repair: Unknown
Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.
Wireless from AT&T, formerly Cingular — CONFIDENTIAL & PROPRIETARY
I really hope BlackBerry outages Do Not become a regular thing to blog about. I'll keep this post updated as we learn more. Feel free to keep the CrackBerry community informed of your status by leaving a comment to this post, or sharing it in the CrackBerry forums.
11am CST: Sounds like everything is coming back online for people and the AT&T BlackBerry universe is in alignment once again. GOOD. That's the way it should be.