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138 Comments

Posted by NamelessLiar Saturday, Mar 21, 2009 1161 days ago

Wouldn't you love to sneak up on your unsuspecting thief and steal your phone back? oh the look on his face....

 
 
Posted by Anonymous ! Saturday, Mar 21, 2009 1161 days ago

Signed up but I cant log in to my account. Its not so smart after all. Looks like a nice program id like to try out. Maybe Ill try again later to sign into my account.

 
 
Posted by Bla1ze Saturday, Mar 21, 2009 1161 days ago

Have you tried requesting a new password or sending a support email to them?

betasupport @ smrtguard . com should be able to assist you with the issue.

Have to remember it is a beta and issues like the one you are having are the reason "betas" exist, in order to work the kinks out but if SmrtGuard is unaware of the issue, they cant fix/address it. ;)

 
 
Posted by support@smrtguard.com Saturday, Mar 21, 2009 1161 days ago

Email us at betasupport@smrtguard.com, we will help you sort it out.

The basic steps is once you sign up:
1. Activate the web account, which gives you a screen to create you username and password and BBPIN.

2. Once that is done, you can activate the device side using the device side code in your activation email.

Thanks for signing up!

 
 
Posted by liveify Saturday, Mar 21, 2009 1161 days ago

How much is this gonna cost when it comes out? and it is taking forever to sync call logs, its been over6 minuits. One more question. When the battery it out of the phone, it still says connection: Ready for command

 
 
Posted by Bla1ze Saturday, Mar 21, 2009 1161 days ago

There has been no official announcement on pricing, but please..feel free to leave a comment on what you'd pay for the services, again this is why beta exist to collect information such as what users would pay.

Also, timeframe for sync will of course depend on how much data you are trying to transfer, you are kinda at the mercy of your carrier in terms of speed of data transmission speeds, in the event the application is hung up just try again and report any issues if you need to to beta support.

 
 
Posted by support@smrtguard.com Saturday, Mar 21, 2009 1161 days ago

Hi liveify,

The backup time for any item depending on your connection speed and the number of items you have. If it times out or fail due to network or connectivity issue, it will restart after 15 mins, if the backup is kicked off by the scheduler.

As for the cost, we will be sending out a survey to all the beta users to gather feedback on pricing before we set our final price.

Thanks.

 
 
Posted by applejosh Saturday, Mar 21, 2009 1161 days ago

Any idea on anticipated pricing structure?

 
 
Posted by maxpugsby Saturday, Mar 21, 2009 1161 days ago

Working great on my Storm. This is an app I wouldn't mind paying for. Great job SmrtGuard.

 
 
Posted by Rev0lver Saturday, Mar 21, 2009 1161 days ago

I got everything up and running - activated the account device side, set up a BIS email account with my carrier (Verizon) and verified it, but I cant seem to get any of the functions to work. Everytime I try to do something on the web UI, all I get is an email with a bunch of code as well as an attachment named homing.bfaction or whatever depending on what it is I clicked on. It won't let me open the attachment either, saying my device cant read it.

I'd really like to check this program out...it seems to be set up more nicely than other similar programs.

 
 
Posted by Bla1ze Saturday, Mar 21, 2009 1161 days ago

Have you edited your permissions to allow the program?

 
 
Posted by Rev0lver Saturday, Mar 21, 2009 1161 days ago

That + a battery pull seemed to do it. Thanks!

 
 
Posted by Brian K Saturday, Mar 21, 2009 1161 days ago

I'm having the same thing on Verizon with an 8130

 
 
Posted by mdehoogh Saturday, Mar 21, 2009 1161 days ago

Does this program require you to turn it on? Or is it constantly running? Or even better, Can one turn it on remotely from the website?

I normally close a program when I'm not using it in order to keep the phone running better so if I have the program shut off. It won't help me if it's stolen :|

 
 
Posted by duck383 Saturday, Mar 21, 2009 1161 days ago

been using this for a while in private beta and its a pretty nice and usefull app

 
 
Posted by SirNerd Saturday, Mar 21, 2009 1161 days ago

i havent started reading this articcel but i wished i would have read it a couple of days ago when i first saw it. today i lost my curve, i feel empty sad paranoid and lost. im worried about all the stuff that was in my phone. i have so many questions can someone help me out. or point me in the right direction where somneone will be able to help me out.

 
 
Posted by SirNerd Saturday, Mar 21, 2009 1161 days ago

i havent started reading this articcel but i wished i would have read it a couple of days ago when i first saw it. today i lost my curve, i feel empty sad paranoid and lost. im worried about all the stuff that was in my phone. i have so many questions can someone help me out. or point me in the right direction where somneone will be able to help me out.

 
 
Posted by Alex015 Saturday, Mar 21, 2009 1161 days ago

VERY VERY cool app!

 
 
Posted by Mobstar Saturday, Mar 21, 2009 1161 days ago

I can't get it to work right. I got everything set up and activated but when I send a Audio Ping it sends me a message with an attachment that I tried opening and it couldn't so I downloaded it but nothing happened and if you click the attachment and go down the menu it says SmrtGuard Action. When I click SmrtGuard Action then the Audio Ping works. The problem is if my phone were lost how would it help me if I had to click the action before it goes off?

If anybody knows how this thing works let me know please.

Thanks.

 
 
Posted by npinaz Saturday, Mar 21, 2009 1161 days ago

Just tried to download following the email instructions. Got "uncaught exception module with handheld [1408]and index[0] has no application entry point" Running bbcrackmans hybrid, would this be the problem or something else? anyone?

 
 
Posted by npinaz Saturday, Mar 21, 2009 1161 days ago

Just tried to download following the email instructions. Got "uncaught exception module with handheld [1408]and index[0] has no application entry point" Running bbcrackmans hybrid, would this be the problem or something else? anyone?

 
 
Posted by Mobstar Saturday, Mar 21, 2009 1161 days ago

I got that same message, and afterwards it says Application Installed Successfully or whatever.

 
 
Posted by hennesseystealth Saturday, Mar 21, 2009 1161 days ago

ditto, error message and then software is working.

 
 
Posted by Ascetics Saturday, Mar 21, 2009 1160 days ago

Make that three. I had the same error. In the end it said it was installed correctly. I'm using the .114 hybrid if that matters.

I've tried every function except the nuke button and all seems to be working. The site itself seems a little...juvenile. However, if it really works in the real world (which remains to be seen) who cares about how the site looks.

I'm going to ... /gasp...give my phone to my wife this afternoon and track her while she's shopping to get a feel on how the tracking works. That is ...IF I can really give it up. On second thought, perhaps I'll just track it from my phones browser.

There are a few concerns. First, of course would be the price. Seems other users are curious also. And second, if stolen how useful is software to nuke the phones data if the phone is off. Finally, the privacy concerns can be paramount.

In the end, this software is like insurance. It's something we gotta have but, don't want to use.

 
 
Posted by The Oracle of NYC Sunday, Mar 22, 2009 1160 days ago

4 Maybe...I had a similar error but with a different code: "Uncaught exception: Module with handle [2306] and index [0] has no application entry point" ...with the obvious blue "OK" button below...anyone have a solution?

 
 
Posted by npinaz Saturday, Mar 21, 2009 1161 days ago

after the message I can't do anything cuz it just freezes up. Soooooooooo frustrating.Guess I will just wait and see if I get any feedback from support.

 
 
Posted by jlawler4 Saturday, Mar 21, 2009 1161 days ago

This doesn't work for me. Uncaught exception when done downloading to my phone, and then trying to activate causes it to freeze up. Forget this app.

Storm 9530, .109

 
 
Posted by rdy78 Saturday, Mar 21, 2009 1161 days ago

this is a great one to have....

 
 
Posted by tealturboser Saturday, Mar 21, 2009 1161 days ago

Looks like the site is down

 
 
Posted by morrobaybum Saturday, Mar 21, 2009 1161 days ago

yeah it looks like too many crack addicts at once caused the site to crash. Oh well I got a chance to play with it before they went down and it is really quite awesome. It did take a battery pull to get it working right but now its alot of fun.

 
 
Posted by Sparkmaster Saturday, Mar 21, 2009 1161 days ago

Yep its down.. But i also got to try it before it went down.. The locate ping worked good.. The test auto destruct sent a pop up message to my phone that it was a test. I was able to locate it on the map. So cant wait till its back up again..

 
 
Posted by Terrigno Saturday, Mar 21, 2009 1161 days ago

Just downloaded this and openend an account with my Verizon Storm. Man this little ap is really useful. Is it free to use?

 
 
Posted by cade neilson Saturday, Mar 21, 2009 1161 days ago

this app is useless. who loses there phone when its turned on? or when it has a full battery? any time i have lost my phone it is either out of battery within a couple minutes of my realizing its gone, when it lands on the ground the battery usually pops out. and so on. if this app works without the phone being on or without a charge which i don't see it doing then this is useless. the only way this app is helpful is if you lose your phone in a house or car with the vibrate or silence mode on. which is never.

 
 
Posted by squash Saturday, Mar 21, 2009 1160 days ago

It could slip out of your purse, pocket, etc, you could set it down while your out to dinner, and accidentally leave it on the table, lots of scenarios! I assume most people charge their phone at night. That being the case, mine usually has over half a battery when I go to bed at night.

Most likely if you DROP your phone, and the battery door pops off, AND the battery falls out, you're probably going to hear it anyways. Not only that, but eventually, someone will find it, put the battery back in, turn it on, and then boom, it receives the message to wipe, or transmits it's location.

 
 
Posted by seanp666 Saturday, Mar 21, 2009 1161 days ago

I put the personal guard email address to myself to test it out and when I hold the menu key for 5 seconds...I get an email that says the following

GSM NETWORK, CELLID 4661
LCM: 1200 MCC: 784 MNC: 608

What does this mean? how does someone know your in trouble if they just get an email with this message?

And #2 The default number for the call and text message is 911...leave 911 for the phone call but dont leave the text message number as 911 because 911 doesnt have the technology to handle text messages...their working on upgrading it..but a lot of people think you can send 911 text messages..this is not the case.

 
 
Posted by nafiz011 Saturday, Mar 21, 2009 1161 days ago

vodafone uk users get @mobileemail.vodafone.net even on their blackberry storms. so, smrtguard is not accepting device information. it is saying it has to be blackberry.com or .net

I can't track my device. what can i do now??!

 
 
Posted by De_Chinaman Saturday, Mar 21, 2009 1160 days ago

Same here mate, o2 users get @o2email.co.uk.... Gonna leave some feedback and see what they say... really want this to work. Looks like it could be a very useful app.

 
 
Posted by SirNerd Saturday, Mar 21, 2009 1161 days ago

someone found my curve, and returned it to the employees at the train station. i called my phone and they told me to go get it. im so happy.

 
 
Posted by Jonbo298 Saturday, Mar 21, 2009 1161 days ago

Not so much on accuracy (most are hitting to the nose on my address which surprises me for being inside). Just when hitting Locate my BB, it seems to work occasionally. I'll get a popup notify of a "message" because of Aerize Alerts, but it doesn't show within a few minutes on the SmrtGuard site.

Overall though, a good program so far. It has some kinks to work out and some site bugs (and a few typo's and grammar issues but nothing horrible)

 
 
Posted by rallypig31 Saturday, Mar 21, 2009 1161 days ago

Pretty cool, the map search doesn't seem too accurate..yet just like google maps on the phone if your indoors it does the 2500 meter thing, i tried the phone finder very annoying tone but will help you find your phone...

i just noticed which could cause problems if your not careful you can set it so when you hold the menu button for 5 sec the phone will vibrate it can call 911, sms 911 or email a specific email with a set message for help or all 3 at the same time if set

 
 
Posted by Jonbo298 Saturday, Mar 21, 2009 1161 days ago

It's not turned on by default (the emergency options). YOU have to turn it on. YOU have to set it to a number. If you turn it on and don't change anything, it's not the developers problem you didn't change it to something else.

 
 
Posted by rallypig31 Saturday, Mar 21, 2009 1161 days ago

Hence why i said "you can set it"

 
 
Posted by Jonbo298 Saturday, Mar 21, 2009 1161 days ago

Yes, I saw what you said =P I was just referring to the fact that if you enable it, you are acknowledging whatever it is you have in the field.

 
 
Posted by Dem0 Saturday, Mar 21, 2009 1161 days ago

Is There an altenative to this app?... i mean it seens a great tool but i would like just the Self Destruction util, any input on this?

 
 
Posted by dolfan0516 Saturday, Mar 21, 2009 1161 days ago

anyone else having a problem with the personal guardian? When i open it up I cant leave it. The back and close buttons dont work and the whole program is stuck there. Tried a battery pull didnt work. I sent in a bug report, but does anyone else have this issue?

 
 
Posted by ScandaLeX Monday, Mar 23, 2009 1159 days ago

Ok, now that it's done a partial backup, I am concerned about the information from my phone thats on their site b/c I can even use the program now. It wont open- just freezes!!! This is some BS!!!!

3rd time I am restarting my Curve!!

 
 
Posted by skicheer12 Saturday, Mar 21, 2009 1161 days ago

pretty cool app - installed on Verizon Curve 8330. had a few minor issues setting it up, but I think they were user (me) issues. Site would not accept the @vzw.blackberry.net address at first then it did.

Will play with it more. Pricing?

Thank you

 
 
Posted by Ethereal Saturday, Mar 21, 2009 1161 days ago

In my tests on three different phones two 8900s, and a Storm. The backup process won't fully complete (hangs at Call Log with "working" status.) I must do a battery pull to get SmrtGuard to stop hogging memory. Anyone have input? Nice little app since it's mostly a setup and forget utility -- if it only worked.

 
 
Posted by shaqdiesel121 Saturday, Mar 21, 2009 1161 days ago

this is prob the single greatest app ever!!! (next to the CB app store :P) This is great. I can sneak up and steal my bb back. The audio ping is great too!!!!!!!!!! I wish i had it for many things like my ps3 controller tho.

 
 
Posted by Ascetics Saturday, Mar 21, 2009 1160 days ago

I was thinking the same about my keys!

 
 
Posted by shaqdiesel121 Saturday, Mar 21, 2009 1161 days ago

I located it several times andi was hoping to see it show my address on google maps but it was way off. Like The red dot was somewhere i never heard off and the actual place where it is is like on the border of the circle on the map.

 
 
Posted by Jonbo298 Saturday, Mar 21, 2009 1161 days ago

If you're inside or anything is above you, it will be off. GPS technology in general isn't perfect yet and requires a decent line of sight with the sky (same with a Satellite dish). I used it aiming it out my window and it was pretty accurate.

 
 
Posted by shaqdiesel121 Saturday, Mar 21, 2009 1161 days ago

ok i just wanted to know if it was just me

 
 
Posted by ScandaLeX Monday, Mar 23, 2009 1159 days ago

What are the chances a thief is going to be aiming it out the window for you to find?

 
 
Posted by weasle71 Saturday, Mar 21, 2009 1161 days ago

AMAZING!

 
 
Posted by Sparkmaster Saturday, Mar 21, 2009 1160 days ago

Tried it a few times.. Had my son take off with it and I located it.. Again he took off with it and found it again..

 
 
Posted by Ascetics Saturday, Mar 21, 2009 1160 days ago

You, Sir are a brave man or a absolute lunatic! Either way, thank you for the test results! Did you experience any BB withdrawals?

 
 
Posted by alkjlksdajfl;kj Saturday, Mar 21, 2009 1160 days ago

I downloaded this mainly because I don't have a home phone so the pinging option is nice if I can't find my phone. However, it doesn't seem to work. I just get an e-mail...which speaking of, is there any way to stop the e-mails?
Anyone else having this problem?

 
 
Posted by Sparkmaster Saturday, Mar 21, 2009 1160 days ago

LOL yes.. But it was only short lived..

 
 
Posted by flamingkitties Saturday, Mar 21, 2009 1160 days ago

Have emailed the software people to ask about the UK/Europe validation email thing. Hope they get back soon, this looks like a useful bit of software, if I can get it running fully!

 
 
Posted by flamingkitties Saturday, Mar 21, 2009 1160 days ago

The guys at SmrtGuard changed to accept Orange addresses.
Now, does it ever switch off? How much memory is it zapping just sitting idle without tracking on?

 
 
Posted by Sparkmaster Saturday, Mar 21, 2009 1160 days ago

Installed it on my Wifes Curve.. Location stinks on it big time..

 
 
Posted by jgagolf Saturday, Mar 21, 2009 1160 days ago

Loaded great and all is working but no simcard guard when i hit the BBkey. Found and set up the personal guardian but no simcard guard.

Nice program, easy setup, nice layout.

 
 
Posted by tnewton3 Saturday, Mar 21, 2009 1160 days ago

Looks like a sweet app but I don't hold too much sensitive stuff on my berry and don't really need to track it either. But this looks awesome for someone that would need it.

 
 
Posted by OWENJES Saturday, Mar 21, 2009 1160 days ago

IM A VZDUB EMPLOYEE AND THIS IS VERY COOL! ONLY THING I WOULD SAY IS THE PING SHOULD BE LOUDER ON THE PHONE.....I CAN BARLEY HEAR IT. STILL A SWEET APP!

 
 
Posted by Denise23 Saturday, Mar 21, 2009 1160 days ago

So - I set it up so that my parents can log in from their comp and view my location [give them peace of mind, lol]

My dad has a Pearl - is it possible for him to DL something [or a particular URL?] that he can DL/go to - to view my location from his phone? So that he/my parents don't have to be at an actual computer to do so?

 
 
Posted by Nashy111 Saturday, Mar 21, 2009 1160 days ago

I try to activate via my Pearl and the avtivation code doesn't fit. As soon as I add number, the field becomes too short, yet if I only enter letters, it is long enough.

 
 
Posted by ScandaLeX Monday, Mar 23, 2009 1159 days ago

When it opens up for you to input your activation code, for some reason it puts a space in at the beginning- therefore you cat input the last number or letter. Just backspace at the beginning.

 
 
Posted by ProfessorChaos Saturday, Mar 21, 2009 1160 days ago

sweet app, installed it on my bold.

i like all the functions.

 
 
Posted by moosc Saturday, Mar 21, 2009 1160 days ago

it works nice but today i cant log in itried using password search by email address but it come back negative. but when i try to start a new account it says email address is already registered. i sent email like 4 hours ago no response.. would love to see what tracks l;ook like today.

 
 
Posted by Crackberry Addicted Momma Saturday, Mar 21, 2009 1160 days ago

Where exactly am I supposed to put the registration code? It says I"m supposed to enter it when prompted, but I've never been promted - on my phone or computer! But it still won't let me log in on the computer. So what exactly am I missing here?!

 
 
Posted by thecanadia Saturday, Mar 21, 2009 1160 days ago

go into the app on your phone and select backup and it will then ask you for the registration code which will also enable you to login on the website

 
 
Posted by linkkoriri Saturday, Mar 21, 2009 1160 days ago

I installed this onto my 8130 BB Pearl, and it seems to work amazingly. I love the audio ping, I dont know how many times I've set it down beside my bed, and it ends up under the bed, or lost somewhere in the house. Rather then calling it (Cause I often have it on silent anyway).

As for the tracking, I have tried it from my house, got kinda where it was, but quite a few feet off, but I also have to expect that since I am indoors.

I actually have a question to the moderator of this app, does the locator use the actual GPS in the handset, or does it triangulate the device threw the towers? Or a combo of both? (8100/8120, 8300/8320 8220 do not have GPS so it would use triangulation, while the others use the onboard GPS?)

Nuke feature is nice. I have had a treo stolen... luckily returned as I always password it... but I had some pretty sensitive info on it. What does the nuke clear? Can it actually cause the device to go 507?

Awesome program, I probably would purchase this...

Oh, and a comment on the site. Someone said it was too basic, but I enjoy the simplicity. I may be a nerd, but I dont like things to be complicated when they dont have to be. And from a sales person's pov, I can easily pitch this to parents to get BBs for their children and be able to track them.

OOOKAY, enough said from me.

Peace out from K-Dot ON

Link Koriri

 
 
Posted by sundance5 Saturday, Mar 21, 2009 1160 days ago

Took me a bit to navigate the download .... scrolling all the way helped! Working great - very slick.

 
 
Posted by jgagolf Saturday, Mar 21, 2009 1160 days ago

Loaded this afternoon, now my battery went from 75% to drained. Anyone else experiencing battery drain?

Also the backup process won't fully complete, hangs at Call Log with "working" status.

 
 
Posted by krazyrobVZW Saturday, Mar 21, 2009 1160 days ago

Ok so I downloaded this onto my storm 9530 and the app looks great. But when I am trying to use the features, im not getting anywhere. It has done a backup and all of that is loaded up on the web but when doing a track, it brings it up to some where at least a mile away. I have tried the autoping and nothing happens. Tried the test-self destruct nothing happens.

All permissions are on allow and I have done a batt pull any ideaS?

 
 
Posted by mingus007 Saturday, Mar 21, 2009 1160 days ago

I, too, am having issues w/the backup stopping (w/the text, "Working..." on the SmrtGuard app) at Call logs.

This is even after a battery pull.

Much thanks to anyone who has a solution. Seems like a nice app to have around, provided it:
1) Works
2) Has a reasonable price point (bearing in in mind that most people will want to self-destruct as a courtesy to friends and family rather than truly "sensitive" info)

Yes, yes. I know. It's in beta! :)

 
 
Posted by specopsteam Sunday, Mar 22, 2009 1160 days ago

I dont know know if i did something wrong but i tried to test my personal guard by emailing myself and nothing happened i pressed the menu button for 5 sec and all that happened what i got my program menu like i expected. No vibration or anything. This was something i was curious about that button gets pressed alot how does it know when its used for a panic button or just to pull up your programs that are running. Any Ideas anyone?

 
 
Posted by specopsteam Sunday, Mar 22, 2009 1160 days ago

Well im sitting around playing a video game and about 10 to 15 after i pressed the menu button for 5 sec i get my test message. It never alerted me that it went through there is a major problem

 
 
Posted by crod1977 Sunday, Mar 22, 2009 1160 days ago

Working perfectly on my Storm..love the fact that if someone steals my Storm....I can find out where it is immeadatly...very handy app.

 
 
Posted by skwij Sunday, Mar 22, 2009 1160 days ago

So far so good, but....

Does closing this app negate it's usefulness? Or is it one that should run all the time?

I'm on a Pearl, and a little worried about memory leakage/usage.

But, from what i've tested so far, this works GREAT.

 
 
Posted by ccbbuser Sunday, Mar 22, 2009 1160 days ago

keeps locking down my bb 8900

 
 
Posted by dakingofhtx Sunday, Mar 22, 2009 1160 days ago

Is it me or does this App. kills the battery?

 
 
Posted by grayzweb Sunday, Mar 22, 2009 1160 days ago

I received error msg after downloading. Then it asked me to set permissions to allow. Works Great!
(9530 Storm .109)

Excellent app! Just hope this is NOT going to be subscription based pricing. I would be willing to pay a one time fee, but not willing to pay a monthly fee.

 
 
Posted by bearkat38 Sunday, Mar 22, 2009 1160 days ago

I was thinking the exact same thing!!

 
 
Posted by camoko Sunday, Mar 22, 2009 1159 days ago

+1

 
 
Posted by thecanadia Sunday, Mar 22, 2009 1159 days ago

totally agree...i'd pay a one time fee but i definitely wouldn't purchase if it required a monthly fee

 
 
Posted by mavedm Sunday, Mar 22, 2009 1160 days ago

Been playing around with this all night while at work and I have to say that I enjoy it.

Some of the features in it are useful considering I work at night doing Security and the Personal Guardian is a great thing to have along with using a headset as I have it set to dial my dispatch if I have any problems and can easily hide a 5 second key press.

Plus the added feature of the automatic GPS Tracking available over the Internet is SWEET.

All in all a good program and now I'm just wondering what the price scale is going to be for it.

 
 
Posted by osto242 Sunday, Mar 22, 2009 1160 days ago

So far everything works. I mean everything works on it. I would pay for this in a heart beat. I lost it in my park during the dog show we are having. Went to the office and looked it up on the map. Then did the locate my bb. After that went to where it siad it was and someone came up to me and sid this phone is making a weird noise. Told them it was mine and asked where they found it. It was 10 feet from where it was on the map.

As far as the back up. It did everything but my e-mails which I do not keep on my phone after reading. Everything else was backed up on the site.

So all in all great program..

 
 
Posted by ScottDavis Sunday, Mar 22, 2009 1160 days ago

As someone mentioned earlier it won't let me set up on my O2-UK blackberry email which is @o2email.co.uk - hopefully it will work soon.

Also tried the Personal Guardian - held down the Menu key for 5 seconds and nothing happens.... tried for longer still nothing happens... (using Bold 9000 - 4.6.0.247).

 
 
Posted by shutterbuggy Sunday, Mar 22, 2009 1160 days ago

I was so hopeful for this app. I downloaded it "four" seperate times but couldn't get it to work. It would either freeze up, or not back up all the areas. It would not do an auto-back up at the scheduled time and the special features like personal guardian didn't work at all. I sent a request for help, but never got a reply. I have now uninstalled it for good!!

 
 
Posted by besiderself Sunday, Mar 22, 2009 1160 days ago

I have not downloaded the beta and probably won't, as I don't have time to mess with it. But I would like to purchase it when it comes out with all the bugs worked out of it. I would pay $30-$50 for it.

I would use the audio ping a lot; weekly, if not daily. I would love having the peace of mind of the self-destruct. Being able to locate where I might have left it is a very nice feature. I travel alone a lot, so notifying others if I am in trouble is a very reassuring feature as well.

Looking forward to this app!

 
 
Posted by applejosh Sunday, Mar 22, 2009 1160 days ago

I played with it briefly yesterday. The location seems to be a little flaky as mentioned before, but for the most part it was pretty darn close. The ping feature worked. Haven't tried the self destruct. Only thing I find annoying is that BerryBuzz will continue to flash after receiving a command, even though the message was deleted by the app. A minor annoyance. I will have to watch the battery drain, though. The Bold's battery life is less than stellar anyway, being on a 3G network and having the high res screen, but if it drained considerably faster, I'd be hesitant to use this app. As far as pricing goes, I know Roblock is around $10-15. Others I've seen (maybe for other platforms) were in the $20-25 range. That higher end would be pushing it for me (especially with any drainage issues), but I think $20-25 would probably be the max I'd be willing to pay right now. Now, would this be a one time fee or some sort of ongoing subscription? (I always wonder with apps that require ongoing server connections as that is an ongoing cost for the author.)

 
 
Posted by evilp8ntballer7 Sunday, Mar 22, 2009 1160 days ago

Can we get support for the 8220, Ive got it running because it uses 4.6 but I cannot activate it, it freezes on the phone when I try.

 
 
Posted by gpo1956 Sunday, Mar 22, 2009 1160 days ago

A few points. I couldn't get the Personal Guard test e-mail to send. Also, on my Backup, it gets to Events and freezes. No backup of Events, Call Logs or Mail. Also, very interested in pricing. As noted by others, I would probably pay a one time purchase price, but no way would I pay a monthly subscrition price.

 
 
Posted by greenflames09 Sunday, Mar 22, 2009 1160 days ago

Got it working on the Verizon Storm.. all tooo well.. =\

I accidentally held onto the Blackberry button too long and it sent out the personal guardian email and text (thank goodness, not the phone 911) which I had already set up. Remember, storm owners had issues with the blackberry key's length of time to activate the Switch Application menu (or the menu that pops up containing apps running in the background).. and yeah, so that window popped up and my phone vibrated... and lo, and behold, i received the copies of the sent emails.. and i had to tell my friends not to respond to a false alarm.. perhaps they can make that length longer or possibility of customized button(s) to activate the personal guardian..

 
 
Posted by niwilli3 Sunday, Mar 22, 2009 1160 days ago

Everything works fine but I never found the SIM Card Guard. Any one know what to do?

 
 
Posted by The Nali Sunday, Mar 22, 2009 1160 days ago

I think I'll wait until the official non-beta version is released. I am willing to pay for it for sure, it's a must have for every Blackberry user!

 
 
Posted by ricoe320 Sunday, Mar 22, 2009 1160 days ago

Yo this app is great but my question what is the price tag going to be.????????????????

 
 
Posted by johurt720 Sunday, Mar 22, 2009 1160 days ago

Does it work in Canada?

 
 
Posted by Falling Sunday, Mar 22, 2009 1159 days ago

Yes it works in Canada, at least is does in Edmonton.....Still part of Canada the last time I checked eh!

 
 
Posted by savjr Sunday, Mar 22, 2009 1160 days ago

I just downloaded and activated this ap...This Program is Un Freeking Believable! I hope I never have to use it to its full potential...this is a mast have application for those that have a lot of information on their phone.

 
 
Posted by alex63 Sunday, Mar 22, 2009 1160 days ago

Just loaded and test on my 8350i and it works flawlessly so far. Great product, sure beats the "GetitBack" app I currently use.

 
 
Posted by Pintrok Sunday, Mar 22, 2009 1159 days ago

I installed the app pretty flawlessly. I cannot get it to ping me, and I have no menu item for the sim card guardian. I have emailed support and hopefully they can help me. My main issue though, as it backed up my data - how secure is this company, and their web site? Can I delete the info if I don't like the site, or the service? Does anyone have any thoughts on this? Thanks.

 
 
Posted by ScandaLeX Monday, Mar 23, 2009 1159 days ago

I sent an email to support. I'd like to know also how do I get my info off of their site. This app does me no good. Once in the app, if I do anything else, the entire phone locks up and only a battery pull will get me going again.

I think I've pulled the battery enough and now I'm just so ready to pull the plug!

 
 
Posted by NASCAR20FAN Sunday, Mar 22, 2009 1159 days ago

I keep getting an error message saying my activation code is invalid... They only sent me one code and it doesn't work...

What the hell damn guy!

I've gone through the process twice to get it to work

This sucks!

 
 
Posted by NASCAR20FAN Sunday, Mar 22, 2009 1159 days ago

It is useless to me id I cannot activate it... Maybe when the beta test is over, I'll try again, but for now... Im done wasted too much time today on this product

 
 
Posted by SteveS235 Sunday, Mar 22, 2009 1159 days ago

I downloaded and activated okay. It hung during the call log part of the backup. Kept seeing the hourglass for a few seconds every few minutes until it got to the point that it froze my 8330. Battery pull and it hung again a few hours later. Deleted it and the problems went away. Plenty of free memory while running the app so that wasn't an issue.

I think I'll wait until the bugs are worked out.

 
 
Posted by lipebaumgarten Sunday, Mar 22, 2009 1159 days ago

every time I try to activate, it freezes my phone, anybody has some suggestion.

Thank you!

Lipe

 
 
Posted by rvv2002 Sunday, Mar 22, 2009 1159 days ago

same problem with freezing...
is this isolated to Storms running the 114 hybrid?

 
 
Posted by jgagolf Sunday, Mar 22, 2009 1159 days ago

Love this app but a battery killer for me. hopefully they can get that fixed. drained it 75% in a few hours and then with a full charge had it to 20% in a few hours. No other program going.

 
 
Posted by rotil Sunday, Mar 22, 2009 1159 days ago

I'd say go for a penetration strategy. If your going for a cash flow model, $5 a month and it's a no brainer, I'd sign up right now. It's like insurance. Pay as you go. Everyone with a BB should have it for that rate. Anything much more than that and I'd probably take my chances. If your going for a 1 shot fee, I'd pay up to $50 bucks. Even though it would be cheaper than a monthly rate, it's just easier to make a decision on a much smaller amount.....just my couple of cents...

 
 
Posted by Erick09 Monday, Mar 23, 2009 1159 days ago

This is a hell of a program. Does all that but im sure that'll cost a a pretty peny but well worth it!!

 
 
Posted by ScandaLeX Monday, Mar 23, 2009 1159 days ago

I consider myself rather tech savvy, so following the instructions was a no brainer. After everything was set up, I proceeded to do a backup. Currently, I am missing plenty of contact- they're on my phone but for the life of me, I have no idea why they didn't back up.

Taken from their own website- " I have pictures in my contacts, do they get backed up as well?

A4: Yes, they do. In fact, in the "Contact Tab" within the website, you can actually see the individual contact pictures."

I can tell you right now, in my "contact tab" NONE of my contact pictures are here. Absolutely NONE!! As a matter of fact, the contact I said are missing ARE ALL the contacts who have a picture!

I've done the backup several times and all results have been the same.

It claims that it can OTA sync contacts / memos / task / events / call logs / auto text and emails.

Call logs, auto text and emails did NOT get backed up.

Now, the possibility of me doing this wrong is slim to none- not that I'm perfect :) it's just nothing on the users end to screw up.

 
 
Posted by ScandaLeX Monday, Mar 23, 2009 1159 days ago

I'm sorry; I forgot to add that the location of my BB is no where near where I live! I could see calling the police for help- it'd be me they lock up for thinking I'm playing around.

If it cant get the location of my phone correct, what good is the 911 feature? Instead of sending a message to the correct recipient, I see it going to the White House first.

 
 
Posted by Taubin Monday, Mar 23, 2009 1159 days ago

Looks like a very useful app, however, when it attempts to backup my contacts, it seems to find all 79 of them properly, however, when it attempts to upload them, it says "Uploading 50" and then dies. I tried reinstalling the app twice, and still no go.

 
 
Posted by Sparkmaster Monday, Mar 23, 2009 1159 days ago

WOW you guys want everything perfect on a beta. So far only issue i have is the restore.

 
 
Posted by misskim Monday, Mar 23, 2009 1159 days ago

When I try and log into this on the computer it says my login isnt valid, or my email address. But they already sent an email to that address with an invalid activation code??

 
 
Posted by Sparkmaster Monday, Mar 23, 2009 1159 days ago

Before you can log on u must activate it via your phone. Start up the program and enter the activation code. Once you do that, you will be able to log on.

 
 
Posted by SaintsfanWPB Monday, Mar 23, 2009 1159 days ago

Even though the registration/installation email says that it's "recommended" but "not required" to have a BB Email address, none of the most important features, i.e. ping, find phone work without one. That's too bad. While it seems like a very cool program, I don't think I will use it for that reason.

On top of that complaint, I just found a major flaw. You cannot set up the emergency dial on the phone. Holding the menu button for 5 seconds to get into the app center will also call 911 if you do. Ask me, I just did. So that's another unusable feature in it's current configuration.

Claude

 
 
Posted by cobrasvt Monday, Mar 23, 2009 1159 days ago

Except during the backup. It gets to call logs and just sits...never finishes. Uninstalled and reinstalled and still doing it.

I unchecked it and it went to a "working..." status.

If I try to manually backup, it says "the work manager is busy, please try again later.

This never goes away, so I'm sure it's eating memory / battery.

 
 
Posted by jgbrock Monday, Mar 23, 2009 1159 days ago

I dont have a blackberry email account and I have no plans to get one, so, it appears, 80% of the features are not available.

The only one left that is of interest to me, remote backups, does not work. Contacts and emails will not backup. Both will say failed every time.

 
 
Posted by Youngdoc Monday, Mar 23, 2009 1159 days ago

Set up account online. Received confirmation email. Clicked link and downloaded to device. Upon completion of download, got uncaught exception error. Ran program anyway. Program loaded, but no link to activate device in BB menu. Did a battery pull. Option to activate now appeared in the BB menu. Chose to activate, entered code provided in email. Code deemed "invalid." Retyped code. Carefully. Still deemed "invalid." Gave up.

BB Storm 9530, OS .103

 
 
Posted by Chicklet Monday, Mar 23, 2009 1158 days ago

I will buy this for the ota back up alone. The rest is a bonus. One big issue I'm having is when I try to set up the personal guardian I cant save and escape. I have to restart my berry. Then all the info is gone. Bit of a pain.

 
 
Posted by George S. Monday, Mar 23, 2009 1158 days ago

Tried this over a day and a half with Curve 8330 on Sprint. Locate, track, and audio ping do not work at all. All it does is send thousands of emails to two of my email accounts. The 'dashboard' thinks I'm in Palo Alto- I'm actually in Los Angeles. It seems to mess with the audio on my BB, too. None of my emails are making audible notifications anymore. I will try emailing them, but it seems like this program needs major work and should have stayed in private beta longer.

Also, crackberry is malfunctioning (again) - I login over and over and the very next click I am logged out automatically, thus I can't even leave comments while logged in. What's up, CB?

 
 
Posted by Chicklet Monday, Mar 23, 2009 1158 days ago

As for the price. Hope to see a life liscence. I wouldn't do the subscription and I upgrade my berry yearly.

 
 
Posted by Deadpan Monday, Mar 23, 2009 1158 days ago

A few things I would add to the service would be on-demand backup, maybe an 'add' feature for contacts, To-Do items, Memos, I'd kill to be able to write all that out on a PC and import it over the web.

Maybe add in alternate tones for the Audio Ping function (which caused a Prariedog effect today when I tried it at work).

And possibly caching the last good satellite fix it had before going into a building constructed to government EM shielding spec. :D

 
 
Posted by skicheer12 Monday, Mar 23, 2009 1158 days ago

verizon curve 8330. Was able to use code (case sensitive) and once i rebooted, it stopped sending emails with html code and was able to locate and ping device.

how secure is the data backed up?

 
 
Posted by BearGT Tuesday, Mar 24, 2009 1158 days ago

I installed this on my Bold (4.6.0.247) and it froze/crashed my blackberry every day (at least once, sometimes twice). Everytime it came back up there was a Java error. I hit the self destruct to see how that worked and when it rebooted MY MESSAGE APP WAS GONE!!! I checked every folder and did show all and there was nothing...Very angry at this point...I cannot recommend anyone use this software, I have sent the support email a summary of everything that happened. At this point I am reloading the software from my PC as simply wiping the device from the security section of options did not bring back my messages.

 
 
Posted by keswan Tuesday, Mar 24, 2009 1158 days ago

I don't know if this happened to anybody else or not. When I downloaded this app everything went fine thru the install but the activation screen never came up to be able to activate my phone on their system. I sent them an email about this but I have not gotten a definitive answer as to what the problem is or how to fix it.

 
 
Posted by walkingrock Tuesday, Mar 24, 2009 1157 days ago

and activate it last night. Took lots of tries...had trouble with the invalid login on desktop many times. Finally was able to and was able to get on it on my BB; then it took awhile to get that activated. Played with it a little; looks like a really good app, but not sure if everything works yet. Found that "tracking" worked. Don't see much happening with "locate". Haven't played enough to really give a good revoew yet. Am thinking it will be prohibitively expensive when it is all working right....

 
 
Posted by wnyhiker Wednesday, Apr 01, 2009 1150 days ago

tried to go to http://www.smrtguad.com and all i got was the "internet explorer cannot display this webpage"

what happened?

 
 
Posted by es10x Tuesday, Apr 14, 2009 1137 days ago

This seems like a great app and would like to try but I cannot find any info about what country holds the info you back up. There isnt even an about page, a physical location of the offices. Maybe I will load this on my personal BB but not my work BB.

 
 
Posted by Accidental Post Monday, May 18, 2009 1103 days ago

This is the best app yet. I am in the BETA and it gives me a piece of mind knowing my device has been backed up and can be wiped remotely if lost/stolen

 
 
Posted by hockey Wednesday, Jul 01, 2009 1059 days ago

This would be a great treat. Good luck to everybody

 
 
Posted by loupanetta Thursday, Jul 02, 2009 1058 days ago

I like it. I want it. I gotta have it

 
 
Posted by urShadow Sunday, Jan 17, 2010 859 days ago

im not able to access its site, is the site down?

 
 
Posted by adberryuser Sunday, Sep 19, 2010 614 days ago

A sprint tech rep lost all of my contact info. Thank god I got Smrt Guard three weeks before! All my contact info was safe.
Also nice to know that i can track my phone if i lose it.
Best app ever!!