We try our best to throw the Enterprise users some love when we can, and with our Rove Mobile contest we had 5 free Mobile Admin Basics licenses to give away. The winners were posted in the comments on the original post, but in case you missed it, here is a recap of the 5 winners. If you were one of the lucky ones and haven't received and email from Rove, contact roveit(at)crackberry.com to claim your license. Check out the winning entries after the jump.
Winners: kevandju, zaxxon, gm85, lund, jlsparks
I was in Mexico for my best friends wedding when our company started having problems with VPN (Windows 2003 server with Exchange on it as well). I am the head IT guy and my assistant has little to no experience with Windows 2003 server.
After my assistant messed with it for 30 minutes he managed to block all incoming traffic to our VPN/Exchange server. I had to take a taxi and spend 4 hours before my best friends wedding on a computer at an internet cafe in 95 degree heat trying to fix the problem remotely with no luck. I could barely do most of the things because it was an international keyboard and the people working the cafe spoke very little English. I had to give up and leave our email server and VPN down till I flew back to Ohio 3 days later.
If I would have had the Rove Mobile Admin I could have sat at the all inclusive resort, drank my Miami Vice's, logged onto my server from my Blackberry and I would have seen that my assistant deleted our original VPN configuation and went through the wizard for a new configuration and turned on the firewall in the VPN configuration that effectively blocked traffic.
I would love this program as since my friends wedding my wife and I visit Mexico quite frequently and before each trip I am always fearing this same thing happening to me while I'm out of the country.
zaxxon: So this one weekend we had a huge and important event at work were the entire sales force were supposed to be offering one of our services (as a weekend special) to all our existing customers (as upgrades) and prospects. We all know how everyone takes IT and IT infrastructure for granted, so obviously no one told anything to IT, since systems auto-magically ;-) work 24x7 it crossed nobody's mind to tell IT to keep someone near a computer / on-call for the weekend. And guess what... Murphy's law...
Saturday 4pm, just as I am on my way to the beach (did I mention it was a wonderful summer day at the NJ shore?) I see a few missed calls on my BlackBerry. I park, take the family to the beach, settle down and listen to my voicemails (multiple...!) and OMG. I was almost ready to head into deep water and just stay there for good. The database that holds all our customer relationship management application decided to act up and die, on this very important weekend. No customer data for over 40 sales people, sitting waiting to make customer calls!
Needless to say, this wonderful summer day at the beach turned into a hot an sweaty run back to the car and from there to the office 45 miles away. 4 hours later, the database deadlocks were released and the system was up and running again.
If I only had a copy of Rove Mobile Admin I could have gotten into our SQL server remotely, run some queries, clear some queues and restart the services while still having fun with the family! Not to mention keep the sales people happier much faster.
Winning a copy of Rove Mobile Admin would be awesome, and can potentially help me next summer
gm85: Flashback: Friday, December 19, 2008
If you were in Southern Ontario that day, there's a good chance you were affected by the freak snowstorm that started early in the morning. There was about a foot and a half of snow where I lived, and on the radio they were recommending people to stay home.
Now one of the perks of being an IT admin is through the use of VPNs and IP Telephony, you can pretty much do your job anywhere. After looking out the window, I figured it didn't make sense to venture out, and instead do my job at home.
....That was until 8:30am when I got a call from one of our major customers, who wern't able to pull off the reports they needed from our servers. So I try to log into the needed server... no response. Tried to ping.... nope nothing "hmm that's odd". Check our monitoring logs, server went down at 12:30am. CRAP!
Now our IT department is fairly small. There's three of us, and one was on vacation that week and the other had to stay at home with their kids because of the snow.
So it was all up to me to venture into the office, through the piles of snow and all the slipping and sliding (my car is RWD BTW). Now, work is only 5km away, but it took me 45 MINUTES to fially get there because the office is at the top of a MAJOR hill and I had to drive around.
Once I got there, I was the only one there.... everyone else was smart enough to stay home.
Head to the server room..... Server was dead as a doornail (just great!). Fortunately we have spare servers, got the drives swapped and the system back up and running within 30 minutes and the customer was happy again.
Of course I wasn't, because now had to close up and venture all the way back home again. The catch: If I was notified and able to manage the servers WHEN the problem occured, I could have got in and swapped the equipment before the snowstorm hit us.
That was the reason that caused me to get a Blackberry & BES. That way, when something occurs with the servers, I can be instantly notified. However, taking it that step further with a remote management app that would able to allow me to proactively manage our systems would be a fantastic addition.
lund: A couple of weeks back I was leading a project in our company where the asset management dept. needed to migrate to a new server.
This of course is a huge task and hundreds of client portfolios and stock feeds etc needed moving from one server to another and everything needs to bee co-ordinated so that every calculation of interest and pricing of bonds is 100% accurate.
When working on a project of this size we always set up a test first, and in this case the new server was used for testing in the weeks up until the actual migration.
While in test we had a script that copied every piece of data from the live-environment to the test-environment every night at 23:59 so that the test would be as accurate as possible.
But when the day for the actual server migration came, nobody remembered anything about this script.
We worked on the new server from 6 in the morning to 23 in the evening and when we were done and every test seemed OK we were satisfied and I got on the bus home.
Then it suddenly struck me that 23:59 that night all the changes that we had made on the new server would be overwritten by the same script that had been running for the entire test period(!).
I was about 60 minutes away from home and the clock was 23:45 when I pulled out my BlackBerry, fired up Rove Mobile Admin we had been trying out for a couple of days, did a RDP on to the server and disabled the script that would have ruined 13 hours of work for me and 6 people from the asset management team, not to mention that our asset management dept. would not be able to trade stocks or bonds the next day - this would ofcourse amount in an unimaginable amount of money loss.
Needless to say, I would not even have to bother coming to work the next day if this would have been the case.
Rove Mobile Admin saved my job that day, no two ways about it!
My prior job was as Director of Finance for a casino. In that role, among many other departments, IT fell under my span of control. I had previously been IT Director for the casino, so this was a natural fit.
The key systems in a casino are online accounting and player management systems. Additionally, a few years back I made the decision to bring our mail in house, as we were having problems with the provider we'd farmed it out to. So on the primary rack are 5 1U servers handling online account and player tracking, a 4U mail server, a 2U file server, and that's about it. Rack 2 is identical and is designed for both backup/redundancy and failover. Oh yeah, there's a snazzy AS/400 in there too.
So anyway, the specific horror story that comes to mind started early one Sunday morning. I got up, checked by BB, and noticed I didn't have any emails from work. Very odd. The cash handling folks always emailed me about mid-shift to advise me on how the prior day's count was looking. I also typically received a handful of late-night emails from other departments. Naturally, I sent a test email to myself from gmail, and one from my work domain. Neither were received by the BB. To top it all off I couldn't just hop online because my internet service had been out for the past couple of days (routine Qwest "maintenance"). I had no IT staff on property (and I was on-call anyway), no way to know wtf was going on with my network... you get the picture. Threw on some clothes and drove the 40 minutes to work, arriving about 20 minutes before opening. When I got to the server room I found that not only had the mail server somehow rebooted and failed to mount the Exchange drive, but that the accounting/player tracking servers had done the equivalent. 10 minutes later I had everything up and running, having wasted the better part of my Sunday.
If I'd had Mobile Admin I could have avoided all of the driving, stress and headaches.