Rogers voice service interruptions affecting wireless customers

*UPDATE* - Wireless voice and SMS services are fully restored. Rogers is still currently looking into the root cause of the problems and suggests customer power cycle their devices should they continue to experience difficulties.

By Bla1ze on 9 Oct 2013 07:27 pm
13
loading...
0
loading...
61
loading...

Although the news of the BlackBerry Z30 arriving on Rogers is being celebrated, Rogers customers in the CrackBerry Forums have now started to report voice service interruptions on their devices.

To be clear, this isn't a BlackBerry only issue as Rogers is now reporting voice service interruptions affecting wireless customers in Ontario and Quebec though it may be further widespread than that as even Kevin can't make calls in Manitoba.

Rogers has noted they're looking to restore services ASAP for customers, which we hope won't be too long. Not having the ability to make voice calls is never a good scenario. Are you having issues? Sound off in the CrackBerry Forums or in the comments below.

Discuss more in the CrackBerry Forums

Topics: Rogers Carriers

195 comments

Anonymous23400

Awwwwww I hope it gets back up soon...

Posted via CB10

edriss

Agreed,

Can't make calls in Vancouver

Posted from CB10 via Zed10.

PhillipFrank

I'm in Manitoba and no voice calls and no texting on rogers but I can still BBM because BlackBerry is awesome, Rogers has to get back at there customers some way or another after that many complaints lol

Posted via CB10 on my Zed10

luqman24

Lol that's because BBM uses data and data is not effected.

blackmoe

Then why is texting not working?

trwrt

Because SMS messages do not use data. MMS messages should work though.

RP Singh

That's what they get for not carrying the Z30.

Sent from my iPuh-lease-as-IF

PhillipFrank

So my phone calls and texts are working again in MB (still on Rogers )

Posted via CB10 on my Zed10

Dzyen

Same. On Fido though.

brian4591

Roger's webpage is down too!! I wonder if this is a Cyber Attack? Did they piss off Anonymous? Maybe Anonymous is mad they weren't going to release the Z30. LOLOLOLOOLOL

Anonymous23400

Soooo anybody notice I "chose" not to say "first" again? I deserve some credit here.... lol

Posted via CB10

brian4591

Good boy! Here's a cookie. LOL

In all honesty it is quite nice not to see someone say first and have a ton of other posts about bitch about it! I like to read the knowledgeable and relative comments.

Anonymous2039

I'm with Fido, which uses the same network as Rogers, and I cannot make calls either.

Posted via CB10

Anonymous2039

In Waterloo.

Posted via CB10

BB10_fan1

Voice working again in southern Ontario.

Posted via CB10

habs_fan

No voice calls in petawawa Ontario

bintheredundat

No luck in Kitchener Waterloo or Cambridge for me.

Posted via CB10 on my Z10 Oreo

theRock1975

No voice in Ottawa.

Posted via CB10

Will Br

Tried to make a call earlier from both a Z10 and an iPhone on Rogers and the calls failed.

Ale201

Same for me

Posted via CB10

zten

Network busy since 5 pm, local rogers store flooded with people

Posted via CB10

psskid

No voice or text. BBM and email is good in GTA....

Hope all non BBM users don't go nuts.... lol

Posted via CB10

GeneralHerzog

This is awesome!!!! BBM still works but texting doesn't.
I am BBM'ing with my wife and it's working fine. Text no worky though.

From my Vader Zed

Anonymous2039

Try MMS.

Posted via CB10

fsecure

In Toronto on my z10 no voice but everything else works great.

Posted via CB10

pepe68

I'm not sure, but I think it also Telus, Bell & Rogers and their related service providers.

Can anyone confirm?

Posted via CB10

MtBkr

I am in Kitchener and everything working fine with Bell. :)

Posted via CB10

crazycanuck329

Nope my Bell Z10 works fine in Mississauga

We are all connected.

jonno_atamaniuk

I think it's only rogers, I tried calling my dad's phone which is Rogers and I got a service error. I tried calling my mom (she and I are on Telus) and it works fine. I call my dad's land-line, that worked fine. It's all Rogers/Fido/Chatr right now.

djraz_official

This was strictly a rogers issue. Because they are so my lame as crap and refused to carry z30. This was punishment to them hah. Thanks Anonymous. You all rock! And if it wasn't u. You're getting credit anyway

Only a fool thinks they know me.

Bold_until_Hybrid_Comes

Yup definitely down. Texts will currently not go out. Got the red x. Kitchener /waterloo rogers

Kevin Michaluk

My (future) mother-in-law just called me on Skype on my computer panicking because she was trying to call my fiancée, her sister and me on our cell phones and none of the calls were getting through. She was freaking out. True story.  All good though now that we know it's a service issue. 

Super weird though.. they announce Z30 support, then the network goes down.

psskid

Does BBM work for you? No text or calls here. Maybe BlackBerry should jump on this and get BBM advertised as a better solution....

Posted via CB10

John Pawling

We must be living in the Twilight Zone. Voice and SMS down in Toronto since 5pm.

Let's hope their voice network is overloaded with Z30 orders ;-)

Posted via CB10 1.4.2 on Z10 10.1.0.4181 on the Rogers Network

brian4591

Kevin, are you telling me your mother-in-law doesn't have a BB10 phone? tisk tisk! BBM, BBM Voice, and BBM Video all work great on Rogers right now! Why Skype? LOL

Carjackd

I don't know Kevin, My mother in law not having the ability to call me is a good thing. I don't have Skype because she does. :)

Posted via the best Keyboard in Existence my Mo Fo Z10

fadmin

That explains it... we started calling to order z30! :-)) It all makes sense now.

Neeters

Yes Fido and Rogers both (obviously) down AND in Southern Alberta too!!! Funny, data works like a charm but no text and calling.

Posted via CB10

Infiniti14

Not working in Calgary.

Posted via CB10

dboy54

Might as well add Vancouver to the list

Posted via CB10

KarlosSpicyWienr

BBM voice, FTW.

Z10STL100-3/10.2.0.1443

theRock1975

Yeah crystal clear bbm voice. I love it. Like listening to studio quality music.

Posted via CB10

rangus

Not a happy state of affairs when one does not have a home land line.

Posted via CB10

theRock1975

Freephoneline.com

I've been using it for 3 years. Works great.

Posted via CB10

birdman_38

Nothing is free. Your computer must be infested with malware.

bribert

Kevin, ummm maybe it was the opposite.... Perhaps they announced carrying the Z30 only after the network got "zapped" by blackberry demons

Posted via CB10

fanatical

HAHA was thinking the same...... Somehow they'll find a way to blame this on BB ;)

TheR1ck

Only data working bbm for ios and android would look good right about now

Posted via CB10

Cobrajett

Can confirm that BBM for iOS does work! Seems the outage is voice only.

Sheaner19

Yes experience major issues and missed dinner with a friend due to it!!!! Ugh

IROC-Z10 But Mostly She Rocks Me!

reinkarnation

Vancouver is down too

Posted via CB10

smarcuzzi

What's up with that! No cell service in Toronto since 530pm it's now 8pm and nothing.

Posted via CB10

Carjackd

They're getting blasted on FB....Karma's a b*tch....should be carrying the z10

Posted via the best Keyboard in Existence my Mo Fo Z10

Carjackd

Meant z30...

Posted via the best Keyboard in Existence my Mo Fo Z10

Jim Banks2

Nova Scotia is down

Posted via CB10

TTQ225

No service for the last hour in Vancouver. Luckily I have a VOIP app (ephone) installed on my Z10 so I can make calls.

Posted via CB10

PegBerry

Hope it get back soon. I need to BBM some friends up there. Hmmmmmm

amoore79

Who actually uses their phone to text and call these days?!!

Posted via CB10

DStLouis

To answer your question, ..all these old dinosaure that understood that best communications ways are still verbal discussions.

Posted via CB10

Resilience

It's because they put z30s through their systems...

TheTigerTek

Karma is a bitch Rogers!

Toronto Maple Leafs Channel C0001D318

rockivy

Doesn't work in Alberta either

Funny thing though bbm still works fine both send and receive to and from a rogers phone

But no calls

Posted by the Zed of rockivy

Gunner24

Thanks because data is still working

Posted from my Q10 on the West Coast

BESm All

Ottawa no go for both Rogers and Telus

Posted via CB10

mastermike87

Telus data was down this morning. I'm in the Ttwa too

Posted via CB10

kae77

British Columbia here!

Rayed Siddiqui

Mississauga -- fido not working... just got a new contract with rogers for my second line today and this happens...

Posted via CB10 on my Z10!

altrax

Yeah I have no phone or text in Victoria BC is this a national outage? Its funny cause with work we all have corporate blackberry phones with Rogers (Byod is allowed but strongly discouraged) and right now everyone without BBM on their work phone is out of the loop and can't communicate with the rest of us.

Posted via CB10

Jobook1

No calls, texts, anything, its all down!

rockivy

BBM works :)

Posted by the Zed of rockivy

sorentoboy

Mother called from land line says her Chatr phone isn't working...

Posted via CB10

Flexin

Voice is down for me in Halifax. BBM is working fine and I was on Twitter as well.

James

Posted via CB10

stefman722

Can't make or receive call south and north of Winnipeg

Posted via CB10

Carjackd

Anyone remember when BlackBerry was down and it was the end of the freak'n world? Looks good on Rogers....hopefully the media is all over them.

Posted via the best Keyboard in Existence my Mo Fo Z10

diggin4aliving

Looks like a it may be a quiet night tonight around Toronto. lol

dchase123

Can't make calls in downtown Vancouver

sebstarr

Video chat over bbm with my mom on her playbook ...no problem

Posted via CB10

koves

Telus in toronto...everything is working well

Posted via CB10

Carjackd

Btw....rogers is down and BBM is working....come on media!

Posted via the best Keyboard in Existence my Mo Fo Z10

bribert

Tip: Those of you that have WIFI calling capabilities will have service. My daughter's Curve worked for voice when I tried that.

Posted via CB10

xBURK

Just made a call with BBM voice to BC from Toronto. Perfect.

Posted via CB10

fragment137

This is affecting voice services, but not data. I've confirmed with Facebook, BBM, Twitter and Whatsapp.

jagrlover

Milton, Ontario

Rogers=no
Telus =ok

Posted via CB10

Carjackd

Sucks, glad I was selling a home two nights ago in Milton and not tonight...what a nightmare that would have been.

Posted via the best Keyboard in Existence my Mo Fo Z10

Comfort4Ehsan

We're paying $700 per month for 8 lines. I demand $20+ credit. They always claim they're the best.

Posted via CB10

drewysta

Funny enough my service is working in Markham, phone and data and my gf iphone is not working and she is with Rogers and sitting right next to me. none of us are on wifi.

Posted via CB10

ingris

Fraser Valley BV, been without calling ability for a few hours. Says "network is busy"

Posted from my incredible Z10

fragment137

a friend of mine on Chatr is also affected by this.

FernCommodari

Maybe the CDN carriers are feeling it since they don't seem to promote BlackBerry...karma...

Posted via CB10

joshua_sx1

Cutting "communication" could be next terrorism...

Posted via Z10

axeman1000

Karma.........perhaps? lol

Posted via CB10

kg4icg

So basically GSM is down which stands to reason why voice and text are out but the data is still working which is why bbm and is working.

bitek

This is what happens when you do not carry Z30 phones.

BoldBigWorm

I'm Fido in Toronto and Voice Calling is down as well!!!

Posted via CB Q-10

ILUMINATIUNDEAD

In manitoba. Just read this. Not working for me either. Fu big red

Posted via CB10

Gunner24

Same in BC!!!

Posted from my Q10 on the West Coast

Carruthers

Voice and text down for me, Rogers Z10 in the GTA. Wondered why my hub has been quiet since 5 pm.

Posted from my incredible Z10

KPR1976#CB

Here in BC all I am getting is "NETWORK BUSY, PLEASE TRY AGAIN LATER"

Posted via CB10

pbloveit

No voice/text in Essex County (southern Ontario). Rogers website is down too - probably a couple million irate customers trying to get their z30 orders in!

myfairkadie

Rogers just confirmed via Twitter that it is Canada wide.

Posted via CB10

EzioSaleh

BBM video and voice working. Just another reason to buy BlackBerry!

Posted via CB10

Playbook007

Awesome that BBM and BlackBerry Voice works! Sticking with BlackBerry and getting the z30!

Trolls should be forced to use BB10!

scienceboy

Voice not working in Toronto either. Way to go, Rogers.

Posted via CB10

singh60

That's what they get for not carrying the Z30! Haha

Posted via CB10

JWMichel77

Haven't had phone service for the past hr. Thank God I van use BBM via wifi

Posted via CB10

sandyalisoncan

This should never happen for a company called that has had an oligopoly on this market. Spend some fucking money robbers.

Posted via CB10

Michelasmar

Montréal and all my 5 phones are down

Posted via CB10

jano88

Not working also in ottawa

Posted via CB10

smitty1077

My texting isn't working either. BBM is fine though.

Posted via CB10

drewysta

Everything is working fine for me in the GTA on my Z10 and I am not running wifi, (calls, bbm, data, texting works for me) I don't get why some people are in the dark.

Posted via CB10

zten

I get no voice calls but I get lte data, my gf has the s4 gets no lte or voice calls.

Is it because I have a blackberry data plan

Posted via CB10

DDuric

For the past hour no calls can be made.... this sucks.... I'll take a z30 as compensation.

Posted via CB10

smoothrunnings

Their website was down today as well. I guess they are preparing for the power grid drill on November 13-14 of this year were Canada, the US, and Mexico will be taking down the power grids to simulate a cyber attack on them! :D

crjohnston

Wasn't for this article wouldn't have even known.

Text sent at 7 has the check but yeah no response.

BBM is the best.

BlackBerry doesn't take advantage of stuff like this. Brazil is fuming about spying, network out BBM works. Cure for both. Tell the masses the obvious cause it's not.

Posted via CB10

mybudfoster

Rogers services were all messed up today. I couldn't get on their website earlier this afternoon when trying to switch my broken screen z10 with my new z10 and my sim card wasn't been picked up in either phone after trying to switch over. Turned out the sim card was damaged, got everything working after Rogers replaced the sim card...... except phone/text service. Had me panicking again thinking my "new" Z10 was going to have to be replaced too! Strange to say that it was a relief to find out that it was a Rogers issue and not a Blackberry one.

gbolahanojo

Manitoba also affected

ForcePosted using the Z10

mikedolorean

I thought it was the 10.2 leak I installed today lol

gbolahanojo

Thought the same thing

ForcePosted using the Z10

bberryfan16

No worries we with can still communicate via video audio or text. Long live BlackBerry true innovation will always triumph?!

Posted via CB10

gsioufi

No texts, nothing in Montreal or Ottawa. Options in Bell/Telus for me.

Posted via CB10

macster084

Newmarket down

Posted via CB10 using the amazing Z10

Shifty88

No issue here in Vancouver.

9700 > 9900 > Z10 STL100-3/10.1.0.4633

sandyalisoncan

Come on. You have an oligopoly in Canada. How can this happen. Oh that is right, you only put in enough money for infrastructure as the minimum dictates.

Posted via CB10

dracolnyte

Thought it was a problem with my Z10. Phew!

Posted via CB10

jgrzadka

Québec, Qc. I was not able to hang on my voice mail call. I thought I would have to do a battery pull but it ended up hanging up on its own.

Posted via CB10

paulmike83

Even Cogeco home phone is down on the Rogers backbone

Posted via CB10

1wdv25

Not having a land line comes into play in times like these

Posted via CB10

New_Z10

I'm on Rogers. My day started with an sms message saying short message transfer rejected. Then around noon three calls were dropped (never before in that location) . Then calls were going directly to voice message- finally no service. Anyone have similar experience - seems too coincidental. Must be related.

Posted via CB10

mikedolorean

It's so great be able to receive texts and not respond

Zezel

Karma is a bitch Rogers.

But seriously. Website down too... cyber attack.

Zezel.com - Mobile: Monitor. Manage.

that guy 123

So I guess iPhone and Android phones are garbage now, right? When BlackBerry servers went down a couple years ago and messaging services were lost some people decided BlackBerry was garbage and jumped ship because they lost service for a couple days. This was the start of where they are now really. Now that iPhone and Android lost service on Rogers there phones are now garbage. What are all the cool Android and super cool iPhone types going to buy now?

Posted via CB10

actionjackson74

Rogers blows chunks left them along time ago I know in some places in Ontario you guys have no choice due to the towers.its unfortunate

Posted via CB10

Notcho

Bbm voice and video I guess. Nope I'm not with Rogers, good to go

Sent from The Legendary Zed10

pipesthyr

BBM cross platform would be good right about now

Posted via CB10

Frantony

Montreal can't makr call!!!!!

Posted via CB10

paulmike83

Hahahaha. Awesome comments That guy. I'm just glad this isn't a BlackBerry issue, don't need any more bad news. BBM rocks, it's working fine, I was even able to do BBM video. And in an unrelated topic, I read today that the Canadian government is getting very nervous if BlackBerry is sold to a foreign country because they don't want BlackBerry's amazing security secrets to fall into the hands of anyone else. Go BlackBerry.

Posted via CB10

Sulfuric

Where did you see the artical?

Morty2264

It's not just voice calls, but also texts.

Posted via CB10

gebco

BBM FTW. Had to get some info asap, BBM did what I needed it to do.

Posted via CB10

Sulfuric

Scary. This is the sort of stuff that makes you wake up at night screaming.

drcrane

Perhaps they finally got to the tipping point and outsourced one thing to much...

Posted via CB10

jbar1

My texts work but the phone doesn't!?

Posted via CB10

Sulfuric

Seems I can only call and txt my non-Rogers contacts with my Rogers phone.

wincyUt

Glad I'm not on Rogers wireless

Posted via CB10

davwall

Toronto here and been out for awhile. Not that anyone calls lol. At least data still works for now. Hope it's fixed soon.

Posted via CB10

jaffna_guy

I am having problems with my cable Internet too ;)

Posted via CB10

clmazda

Also not working in Edmonton Alberta!!!

Posted via CB10 with my Z10

jayemmbee

I don't make voice calls, but texts have been wonky, they are on delay and I'll get a bunch of msgs at the same time as if they all replied at the same time when it's just been held back but data is fine

Posted via CB10

Sheaner19

Ugh still.down. 930 PM here now. lost service around 4 PM!

IROC-Z10 But Mostly She Rocks Me!

Sheaner19

Not good! I guess e911 services wouldn't work as well. Stay indoors tonight and don't do anything tonight people! Lol

IROC-Z10 But Mostly She Rocks Me!

jaffna_guy

I hope rogers gives us refund for this unplanned outage

Posted via CB10

rjkolo

Good thing you can still use BBM voice and video folks.

Posted via CB10

bobshine

I tried to call my friend on rogers and all I got was a busy signal

Posted via CB10

Drmoe

It's the entire country! Get it fixed people.

Posted via the best phone ever. The white Z10.

TheRealFixxxer

If BBM voice wasn't so terrible I wouldn't even care.

~TheRealFixxxer

bbfanboi

Really my BBM voice is fantastic. It all depends on your network speed. Mine isn't the best but still sounds good.

TheRealFixxxer

Mine sounds great but when in a call sometimes the sound just dies off and the other person can't hear me.

I would assume that's an issue with my microphone but it never happens during regular 4G calls.

~TheRealFixxxer

bbfanboi

Wow! The only thing worse was to lose the data services. What a blunder. Some heads are bound to roll.

chiefx13

Don't mess with blackberry...

They'll get ya

rarch1

Won't be leaving Rogers now

Posted via CB10

chiefx13

Whoops... just saw the article below this one. I take it back.

But still... check before you wreck

drjames05

Was out... cell service working again!

Posted via CB10

warrenali

No text or voice here in Toronto

Posted via CB10

rocker_man1

At least temporarily fixed. Some calls and texts making it out of Vancouver now. What a joke this was!

Posted via CB10

rockivy

Just got a text from a rogers customer sent at 458 pm just received at 831pm, timely....

Posted by the Zed of rockivy

BB10dude

Working in Ontario

Posted via CB10

trroystory

Telus.... the future is friendly :)

Posted via CB10

Flog Gnaw

Sucks cause bbm worked but no one to bbm

Posted via CB10

jasg999

Work in a hospital in Vancouver region and none if the staff phones work or even the land lines in the ER. Back to over head paging!

Posted via CB10

myfairkadie

Voice service restored here in Montreal.

Posted via CB10

Adam Vaz

It's ok, I'll just use BBM Voice :D

Posted via CB10

trinipoco

First world problems

Posted via CB10

batberryz10

CSEC try to put a back door st rogers but it epic fail and F up the system

Batberry Z10

bjohnston7

Down for over 3 hours in Victoria, BC. Back up now.

Posted via CB10

theglassass1

bet ya it was blackberry people getting back at rogers for not releasing the Z30!
Priceless!!!

Posted via CB10

BBNation

If optional BBM goes down people sue BB but nothing will happen when essential services are down for hours including e911..

LuVJuGGs

1st world problems...cell phone no worky lol

Posted via CB10

walterwt

National service restored!

Posted via CB10

bizdudePB

This has happened a couple of times before in the Calgary area over the past year or so.

Posted via CB10

SEAWARRIOR

somebody hack 'em from thier Z30???

Playbook007

Lol....

Trolls should be forced to use BB10!

adonesc

The same thing happened to Fido too. Soo much for Rogers and Fido competence...guess sometimes things are quite ironic...wonderfully ironic! Here was Rogers and by extension Fido, doubting BlackBerry (even though some of those doubts are well founded),and now they got a taste of their own medicine...

Cosmic justice!

Posted via CB10

conwaysp

As mentioned earlier it affected the whole country, but Rogers is proactively applying a one-day credit to all customers for the disruption. CBC article is here: http://www.cbc.ca/news/business/rogers-cellphone-outage-resolved-company...

Posted via CB10

DuexNoir

Darn good thing it happened after I made my business trip...don't know what I'd do if I can't use my cell then. Though it's bad this happened at all.

Posted via CB10 on my Z10

Mikey Gardner

I heard their server got hacked and they had to shut everything down

Posted on my Z10

Chase101

Having same problem here.. It sucks