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8 Comments

Posted by Bla1ze Sunday, Mar 30, 2008 1405 days ago

I see NOWHERE on the Rogers site that says data overage protection only available to business customers,I think i'd address that with rogers Kevin...especially since it links from a CONSUMER webpage...to a business webpage...when you look at the plan it's on a consumer based page that advertises overage protection..only when you click on "Lean More About Data Overage Protection" does it take you to a business page...but once again...nowheres does it say you need to be a business customer to qualify.

 
 
Posted by Kevin Michaluk Sunday, Mar 30, 2008 1405 days ago

I was on the phone with Rogers Customer Service yesterday morning for over an hour walking through this with them. I had a very nice lady and I have lots of patience (thank goodness for speakerphone - can work while I talk):

a) she had never even heard of Overage Protection. I actually had her open the website browser, go to rogers.com and click through the links. She was in shock to see it. BUT..maybe more importantly, my bill should have automatically reflected it. Instead, it was calculated at the $7/meg flat rate. She said she was going to look into it more, but from what she could tell it was a business thing.

b) I agree with you - if you go to Rogers' site the actual Overage Protection plan does reside on a "business" url, but they do link to it from the "consumer" side - to me that means it should be available to both. If not, that's a mistake they should clear up asap.

c) Another issue with my bill. Rogers charged me $50 cents for each MMS image sent (like images via BBM). No idea why that happened - she saw that I had full data and dropped those charges, but seems wonky that Rogers somehow added that to my bill.

d) I was sad that they couldn't give me any info on data usage. My bill summarize the daily amounts - which average 400kb to 600kb per day, but on this bill I had a few days where usage really peaked. I somehow used 11.5 megs on Feb. 13th but can't for the life of me remember what I did that day that would have sucked back so much data. Had a couple other "peaky" days. It's too bad they charge soo much for data, but can't tell you where it actually goes in terms of detailed billing. With unlimited rates it's not an issue, but when I'm paying in a month for a cellular bill what I could pay for a car lease, it would be good if they could track that at my request. I know there's Mini Monitor out there to use, but still..I wish the carrier could do this.

e) I paid the bill in full before I phoned Rogers, but the lady I had was really nice - she ended up crediting back have my data surcharge (which isn't THAT nice when you think about, as the next step up is $100/month for 200 megs).

f) THEN..because I'm going to suck back a ton of data in Vegas, I bumped up to the $100/month for 200 megs of data plan, and she gave me the first 3 months at this new rated as Unlimited Data vs. the 200 meg limit.

So yeah..not sure what the scoop is on the overage protection and who it applies to. Hopefully some Rogers peeps can chime in here and straighten it out. But push come to shove I'm now rocking 200 megs of data per month, so I guess I can start getting a little crazy!!!

 
 
Posted by Bla1ze Sunday, Mar 30, 2008 1405 days ago

With all those issues, I know for sure I will be looking at my bill once it drops to be certain, I'm almost positive that I have gone over this month so it will be interesting to see how I am charged...my overall bill each months rounds out to about $500 for 4 lines of service...I have to say I'm pretty much fed up with Rogers, the past 6 months with them has been nothing but hell...messed up bills...messed up phone orders...data packages "magically" disappearing off of accounts...I could go on..but i'll chalk it up and just say that I'm waiting for Telus to launch a CDMA curve then I may be gone...and I'll be taking my $5OO a mnth with me.

 
 
Posted by Anonymous Sunday, Mar 30, 2008 1405 days ago

Wow can't believe rogers has such terrible data plans...

Telus still has the their unlimited ones

15$ gets you unlimited BIS emails and IM (BB messenger only)
30$ gets you all the above PLUS unlimited web browsing as well as ALL applications (facebook,pocket express,weather updates,maps etc..etc..)

Tethered modem isnt included and its 8$/meg...

 
 
Posted by Anonymous Monday, Mar 31, 2008 1404 days ago

i hope this inspires rogers to get the blackberry 8320

 
 
Posted by Anonymous Friday, Apr 25, 2008 1379 days ago

You can buy the 8320 directly from RIM now. Mine is on the way. :-)

 
 
Posted by Rene Ritchie Monday, Mar 31, 2008 1404 days ago

Where are my frakken reasonable data rates???!!!!

Sigh.

Ted Rogers is learning me some helplessness :(

 
 
Posted by Anonymous Tuesday, Apr 29, 2008 1375 days ago

pretty lame of telus to try and control HOW a user uses their web data tho. my canadian carrier has 1GB and i can use it however i want tethered or not and its $60