BlackBerry Z30 now available online from Rogers
Carriers | 81 Comments BlackBerry Z30 now available online from Rogers If you're a Rogers customer and have been waiting ever so patiently for the BlackBerry Z30 to become available, have at it. Rogers is now offering up the Z30 online for just $179 on a 2-year term or $599 month-to-month. The devices are already shipping, but nothing else fancy to see here - the...

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Jun 03, 2014 Rogers and Vodafone strike up 4G roaming agreement
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Vodafone

Canadian service provider Rogers has struck up an exclusive agreement with multinational giant Vodafone for 4G roaming. Whether or not that means LTE or HSPA+ is anybody's guess. The deal will also connect Rogers to equipment providers that regularly work with Vodafone to help build out the Canadian network.

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May 23, 2014 Former BlackBerry CMO Frank Boulben heads to Rogers as Interim Chief Strategy Officer
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If you've been wondering what former BlackBerry CMO Frank Boulben has been up to, we now have an answer for you thanks to Rogers. The Canadian wireless carrier has now laid out their plans for what they're calling Rogers 3.0, which is a multi-year plan to radically improve the customer experience and increase revenue and cash flow for the company.

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Apr 17, 2014 Rogers turns on 700 MHz spectrum for communities in Vancouver, Calgary and Toronto
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Rogers just activated their fresh 700 MHz spectrum in a few regions across Canada. Toronto, Calgary, and Vancouver are the lucky cities today, though we can expect a nationwide rollout eventually. 700 MHz has been widely described as “beachfront” spectrum that’s particularly good at penetration, so you can keep a signal in elevators and parking garages, for example. It also provides added stability to everyday LTE connections.

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Apr 15, 2014 Rogers has new international roaming plans and they're still awful
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Rogers

Rogers has announced some new roaming add-ons for Canadian travelers. Not too long ago, Rogers unveiled a $7.99 daily roaming plan for the U.S. (which already faces stiff competition against WIND’s $15 unlimited plan), and this new one is built for roaming worldwide. But don’t get too excited; it’s $9.99 for a day for up to 20 MB (depending on where you're going), with no voice or text. That’s better than the $10 - $15 they’d normally charge per megabyte without a package. This add-on will be applied automatically after you start using data abroad, though you’ll get SMS alerts about usage.

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Apr 11, 2014 Rogers introduces Suretap mobile payment system
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Today Rogers has launched their suretap wallet — a new app for NFC-enabled BlackBerry 10 and Android devices that allows users to make payments at thousands of retailers using just their smartphone. Users can store eligible cards within the app, and at participating retailers can then tap their phones on the payment terminal for a transaction.

Suretap wallet lets you store cards such as a Rogers prepaid Mastercard as well as cards from Swiss Chalet, Milestones Grill and Bar, Montana's Cookhouse, Harvey's, Kelsey's, Indigo, Earls Restaurants, Ardene, and Spafinder Wellness 365. Support for loyalty cards and coupons will be added in the future.

Learn more about suretap wallet, features and supported devices at rogers.com/suretap

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Feb 19, 2014 Rogers introduces early upgrades with Rogers Next
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Now Rogers is joining up with the early-upgrade train, now letting those customers on a 2-year contract upgrade to a new device after 12 months. Rogers Next allows customers to get a new, premium device for $0 down with no upgrade or connection fees. There are a few caveats to the new plan, but if getting devices early is your thing, it may be worth it.

  • When you upgrade to a new device or join Rogers as a new customer, you have the option to subscribe to the Rogers Next program for a monthly fee of $24.99 or  get the program with Rogers Device Protection Premium included for $29.99 - a device support service which retails for up to $11.99 per month;
  • After 12 months, trade in your current device in good working order for a new smartphone of your choice that has a subsidized price of up to $250;
  • You pay $0 down for the new device on a new two-year term, and your remaining FLEXtab™ balance and connection fees are waived;
  • You then have the option to continue your enrollment in Rogers Next to get another new device in 12 months for $0.

Head to Rogers for more info

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Dec 09, 2013 AT&T now offers international LTE roaming to Canada
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Good news for North American travelers as AT&T has announced today that customers who travel to Canada will now be able to take advantage of LTE speeds. With a little help from Rogers, AT&T is the first carrier to offer international LTE roaming. So when you're hopping the border you no longer have to worry about losing speed on your LTE device.

Check out the press release below and hit the comments to discuss!

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Oct 30, 2013 BlackBerry Z30 now available online from Rogers
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If you're a Rogers customer and have been waiting ever so patiently for the BlackBerry Z30 to become available, have at it. Rogers is now offering up the Z30 online for just $179 on a 2-year term or $599 month-to-month. The devices are already shipping, but nothing else fancy to see here - the model is standard and will ship free.

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Oct 22, 2013 Rogers prepping to launch BlackBerry Z30 in the coming weeks
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While Rogers went from wanting nothing to do with the BlackBerry Z30 to realizing the error of their ways, it's unfortunately still not available just yet. Their online reservation system is actively taking orders, but customers haven't been able to get an actual device.

Of course their pushing things along the best they can, but since they only decided to offer up the Z30 recently there is still a bit of ground to cover before the device can hit the streets.

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Oct 09, 2013 Rogers voice service interruptions affecting wireless customers
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*UPDATE* - Wireless voice and SMS services are fully restored. Rogers is still currently looking into the root cause of the problems and suggests customer power cycle their devices should they continue to experience difficulties.

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Oct 04, 2013 Rogers faces heavy backlash after deciding not to carry the BlackBerry Z30
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The news of Rogers deciding to not carry the BlackBerry Z30 admittedly was a bit surprising. After all, the company has long been a supporter of BlackBerry and was among the first carriers to launch the devices back in the early days of RIM but as the news is spreading and gaining more attention, it seems a lot of folks are letting Rogers know their decision might not have been the best one.

BlackBerry Z30 is being called the best BlackBerry ever released yet Rogers is passing on it? Terrible decision. I'll be saying bye on Oct 15.@johnpeterc88, Twitter

Their Facebook page is filling up with comments, their Twitter account mentions have been a mess since the news came out and many are asking why the Canadian carrier is "turning their backs on another Canadian company". Granted for their part, Rogers says it's nothing of that nature at all with Rob Bruce, Rogers President of Communications, stating “We remain committed to BlackBerry, People recognize we’re BlackBerry supporters, and they’re taking a very routine event and they’re attaching significance to it.” Even if that is the case, it would seem Mr. Bruce's thoughts of people recognizing Rogers as being supporters of BlackBerry is a bit amiss.

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Oct 03, 2013 Rogers won't be carrying the BlackBerry Z30
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*Update* - Rogers will indeed be offering the BlackBerry Z30 online. Read more here.

Well, some bad news on the Z30 front. It looks like longtime BlackBerry supporter Rogers won't be stocking the BlackBerry Z30 - at all. Various reports have confirmed that Rogers is passing on the upcoming device and will stick with the current devices.

This comes as a big surprise to BlackBerry fans since Rogers has stocked all of the top BlackBerry models over the last few years. They've most recently offered up the Z10, Q10 and Q5 but sadly won't be making the move to the Z30.

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Oct 02, 2013 Rogers lists BlackBerry OS 10.2 tentative release date for late October
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If things stay on track for BlackBerry OS 10.2 we may be seeing an update very soon. As posted in the Rogers Community Forums, the BlackBerry Z10, Q10 and Q5 all show a tentative OS 10.2 update for "late October".

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Aug 13, 2013 BlackBerry Q5 now available in Canada
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The BlackBerry Q5 went on sale today across Canada for about $50 on a two-year contract or $200 on a $150 tab, which falls in line with what we were expecting. Virgin has an exclusive on the red version, and elsewhere you'll only have the black model, even though we've seen the Q5 in white and pink during the launch. Here are some links to everybody putting this on store shelves.

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Jul 23, 2013 Rogers MyAccount app for BlackBerry 10 updated
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Yeah, I know. Most people would prefer carriers didn't load their apps onto their devices but if you're on Rogers and like me, you may find the MyAccount app for BlackBerry 10 handy to have around. Lately, there has been some comments about the accuracy of the data being relayed in the app and if you find yourself among those noticing such things, a new update to the MyAccount app is now available for download that may fix it.

The change log simply states bug fixes so in whether you use the app or not, might be good to grab it just in case. Additionally, the Rogers AnyPlace TV app was updated as well, so grab that as well if you wish. You'll find both available in the updates section of BlackBerry World on your device. 

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Jul 08, 2013 BlackBerry Q5 heading to Fido in Canada?
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When the BlackBerry Q5 was initially announced, it was noted to only be arriving in certain markets such as Europe, Asia, Africa, Latin America and the Middle East though it's now looking as though Canada will be one of those markets as well. An internal document obtained by the folks at Mobile Syrup has the LTE equipped model heading to Fido at some point in August or September, just in time for back-to-school promotions. There's no pricing information to go on at this point but Mobile Syrup took a guess at it coming in at around $400, which would be the same pricing we'd expect as well from Fido.

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Jul 03, 2013 Rogers introduces new loyalty reward program
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Rogers has just announced their First Rewards program for Canadian subscribers, which aims to award points for using Rogers services, which can in turn be traded in for stuff like long-distance calling packs, upgraded internet packages, TV content, and plenty of other stuff. At the starting Silver tier, customers get one point for every dollar they spend at Rogers, which can be bumped up to 1.5 points at the Gold tier, and 2 points at the Platinum tier.

I can only imagine that keeping customers loyal is a challenge for any carrier, and incentivizing folks to stick around is a solid way to do it. Of course, the first line of defense against churn should always be to provide good service and customer support, but for customers that are already satisfied on those fronts, piling up reward points through various promotions is bound to keep folks involved with Rogers. It's also nice that if you're going to sign up for a three-year agreement, you're going to get a little something extra by the end of it. 

The program will be rolling out to select regions across Canada later on this summer. Rogers customers, what kind of rewards would you like to see from a program like this? Defectors, besides the white BlackBerry Q10 with an extra band of LTE crammed in, what kind of rewards would it take for you to come back to Rogers?

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Jun 17, 2013 Rogers flips the switch for LTE Max throughout various areas of Manitoba, Quebec and Alberta
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As part of their expanded roll out of LTE Max, Rogers has reached out to us today and let us know they've now gone ahead and flipped the switch for the service in several areas throughout Manitoba, Quebec and Alberta. As we mentioned previously, customers within Winnipeg, Brandon have been enabled but in addition to those areas, Rogers has also enabled the following:

  • Baie-Comeau, QC
  • Hull Expansion, QC
  • Saint-Jean-sur-Richelieu, QC
  • Grand Prairie, AB (LTE, not LTE Max)
  • Medicine Hat, AB

The service, which offers theoretical network speeds of up to 150 Mbps, has seen plenty of rollout thus far and according to Rogers, will be expanded to 95 markets in total by the end of 2013. Right about now, this is the image I have in my head of Kevin after having had no LTE available for the past little while, let alone LTE Max on his BlackBerry Q10.

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Jun 13, 2013 FINALLLLYYYY!!!! Rogers is rolling out LTE Max in Manitoba on June 17th!
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LTE Coming to Winnipeg!

WOOHOO!!!!  Ok, I realize I'm a going just a little over the top on this announcement, but you need to understand... I'm a Rogers customer... who lives in Manitoba. I've been waiting for LTE to hit here for what feels like FOREVER.

I swear, I think we're one of the last places in Canada that Rogers is rolling LTE out to. But now it's coming. Finally. Here's the word I just received from Rogers:

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Jun 04, 2013 Rogers rolling out more LTE Max coverage
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Rogers has been spending a lot of time letting folks know about their still fairly new LTE Max network that offers theoretical network speeds of up to 150 Mbps and to keep things rolling, they've now announced some new coverage areas in addition to some expansions taking place. For the sake of BlackBerry customers, if you're making use of a Rogers BlackBerry Q10 you should start seeing increased speeds in the following areas:

  • La Baie, QC
  • Victoriaville, QC
  • Expanding coverage in Quebec City and Trois-Rivieres
  • Saint John, NB
  • Parksville, BC
  • Expanding coverage in Victoria, BC
  • Halifax Expansion, NS

Even though I'm a Rogers customer I'm not currently using a Rogers device on their network so sadly, I can't speak to how fast the services are. If you live in area that is supported, drop us some comments and let us know how it's working out for you. If it's significantly faster, I may need to invest in a Rogers BlackBerry Q10.

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May 21, 2013 Rogers teams up with the Blue Jays for a sweet BlackBerry promo
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If you're a Blue Jays fan and have yet to pick up a BlackBerry Z10 or Q10 - this weekend may be the time to do so. Rogers has teamed up with the Toronto Blue Jays and, beginning Friday, will give out a new Jays jersey (in white or blue) to anyone who purchases a new Z10 or Q10 on a 3-year term. 

As a reminder, the Z10 is available as low as $99 and the Q10 for $199.99, both on a 3-year term.

Also on Friday, Blue Jays pitcher Brandon Morrow will be on-hand at the Rogers store located at 10 Dundas St. signing autographs from 12pm-1pm. 

It's Blue Jays/BlackBerry love galore at Rogers, so if you're a fan of either then you won't want to miss out!

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May 03, 2013 BlackBerry Q10 Buyer's Guide - Canadian edition
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Canadians, are you looking at getting a BlackBerry Q10 this weekend? Be sure to check out our extensive buyer's guide first!

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May 02, 2013 How to unlock your BlackBerry Q10 from Canadian carriers!
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If you're looking to get a new BlackBerry Q10 but one isn't available for your carrier, you still have options. Thankfully in most cases you can simply unlock your BlackBerry Q10 and use it on another carrier providing the networks are compatible (you can use a Rogers device on AT&T for example - more on this below).

Unlocking also proves useful if you are a frequent international traveler as you aren't confined to your carrier's roaming plan and can instead use a local prepaid SIM card in an unlocked device.

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May 01, 2013 Unboxing the white Rogers BlackBerry Q10
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Let's see what Rogers has in the box...

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Apr 23, 2013 BlackBerry Q10 launching in Canada on May 1st
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If you're in Canada it looks like the wait to get your hands on a BlackBerry Q10 won't be much longer. We got word today that Rogers, TELUS, Bell and a handful of other Canadian carriers will be offering up the full-QWERTY Q10 starting May 1st. While pre-orders have been available for a few weeks now, just a few more days and you'll be able to grab one for yourself in stores and online. 

The Q10 will run you $199 on a 3-year term and will also be available on Virgin Mobile Canada, Fido, Koodo Mobile, and Sasktel. Best Buy, Future Shop, TBooth Wireless, The Source, Walmart Canada and WIRELESSWAVE will all sell the Q10 as well. 

Still no word from WIND on a release date nor anything at all regarding the Q10 from Mobilicity.

Will you be picking up a Q10? Let us know in the comments!

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Feb 28, 2013 Rogers, Fido and TELUS now rolling out OS 10.0.10.672 for the BlackBerry Z10
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Rogers, Fido and TELUS now rolling out OS 10.0.10.672 for the BlackBerry Z10

If you're on Rogers, Fido or TELUS (Yes, that includes Koodo) and are the proud owner of a BlackBerry Z10, you'll want to go ahead and check for software updates on your device. As reported in the CrackBerry forums and witnessed on some of our own devices, software update v10.0.10.85 is now arriving OTA. Yes, that's the software version -- the OS version itself is 10.0.10.672 and the highest release we've seen thus far, including leaks.

Update: BlackBerry has posted on the Inside BlackBerry Blog a detailed look at the changes this OS brings. You can find a quick summary of those changes below.

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Feb 08, 2013 Rogers gets traveler-friendly with new roaming plan and unlocking policy
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unlocking icon

Rogers just announced that starting in March, you'll only need to be with them for 90 days before being eligible for unlocking - a huge step up from their old policy which required you to get through your entire contract. The unlocking process itself will cost $50, which you can go ahead and do right away if you're  buying your device outright. This is great and all, but you can get BlackBerry unlocking done right through us immediately and for a fair bit cheaper. Jussayin'.

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Feb 06, 2013 How to unlock your BlackBerry Z10 from Canadian carriers!
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Since the BlackBerry Z10 went on sale yesterday in Canada, the CrackBerry forums and twitter have been a buzz with questions on if and how the Z10 can be unlocked. Unlocking your BlackBerry from its native carrier allows you to use a SIM card from another carrier in it. This is especially handy when traveling - instead of roaming you can pick up local SIM cards. In the case of the Z10, there is a different sense of urgency going on. With the Z10 not coming to the US until March, a lot of eager BlackBerry fans in the US are looking to pick up a Canadian Z10, unlock it, and then use it on their local US-based carrier. 

BlackBerry Z10 Unlocking Instructions

Unlock BlackBerry Z10  

Once you have obtained an unlock code, whether by purchasing it from a third party unlocker or from your carrier, BlackBerry has made it really simple in BlackBerry 10 to unlock your phone.

Step 1: Go to Settings > Security and Privacy > SIM Card

Step 2: Scroll down to Phone Network Lock, and tap the Unlock Network button

Step 3: Enter your 8 digit unlock code, and hit OK.

Voila! You'll see a pop up message saying Network Code Entered Successfully! From there, you can put the SIM card from different carriers into your BlackBerry Z10.

TAKE NOTE: You only have 10 tries to unlock your BlackBerry. If you enter the wrong code ten times, you're going to have a useless phone. So don't do it. Before you enter your code, double check you spelled it right. From there hit OK. If the code does not work, stop right then. 

What US carriers will unlocked BlackBerry Z10s from Canada work on?

If you're on AT&T, T-Mobile and their MVNO's like Simple Mobile and Net10, an unlocked BlackBerry Z10 from carriers in Canada (Rogers/Fido, Bell/Virgin Mobile, Telus/Koodoo, ) will work. 

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