Ok, Thorsten Heins is the best thing to happen to RIM since QNX! I have great admiration and respect for this man for these interviews. It's so great to see a CEO that cares so much for his fanbase and customers. He genuinely makes me excited for the future of RIM.

Thank you Thorsten, and thank you Kevin!

All the best to Mr. Heins and RIM! Here's to a stellar 2012 and a bright new future for our beloved BlackBerries!

Let's do this! Don't give up on us Kevin or Thorsten! I'm ready to try and do whatever I can to keep the RIMPIRE on track!

Release os2!!! tonight!!! Thorstien for President!!!
Patiently waiting on that one guy to point out how Kevin typed the word research wrong.....lol I can see your excitement within your typing Kevin! Blackberry is awesome and Crackberry learned me as to why Blackberry is awesome! I love being a part of this community even though you have to deal with a few people here and there that will crucify you for you lack of grammar and or spelling.Im looking forward to a new era of BlackBerry and thank god for Crackberry, because this site allowed me to really get to know my device and because of that i will be BlackBerry forever...now please release os2 tonight!!

Seriously cool CEO to reach out to CrackBerry like he has done from the very moment he became CEO. I'm really excited to have this guy at the helm.

This guy is good! Definitely a leader.

Like many leaders, the honeymoon period is over before you know it, this time 2013, I wonder what will be on CrackBerry.com

RIM delivers...
or
Breaking News...BlackBerry 10 Phones require a BlackBerry 7 Phone for Email and PIM. Thorstien says scheduled for 60 days... ;-)

Good Luck Thorstien! Wish you all the best!

This is just fantastic!!!! What blackberry needs a CEO who actually knows and cares about his customers and wants them to be happy......I ask you this who couldn't be excited about that!!! Its just exciting knowing your viewpoint is being heard.... My new wallpaper says 'lets rock & roll this" and that should be the updated motto of blackberry.....Keep Rocking on Kevin, and crackberry nation

Great stuff, but I am worried that RIM can stay profitable with it's current portfolio for the next 3-4 quarters (March, June, Sept, Dec). They will be selling the same phones for the next 10 months, the BB OS10 phones won't be generating revenue until Nov/Dec at best...a bit scary!

The best thing that can happen is RIM surprises everyone and releases the BB OS10 phones in September!

Shrink the new 7" to 5.5" 3g - make it 4g compatible tablet, Look at the Galaxy Note. The one phone that if it comes to Verizon before the new BB10 phone will make me jump.

Alright, I'll Bite. How about another beta release with one of the originally stated solutions to show us and the world that all of this isn't just all talk with no foundational background. That would finalise convincing me.

Congratulations and great work, Kevin! I'm ready to rock it! Blackberry all the way for me! I bought into the Playbook concept on Day 1 and my second 64G arrived today. I can't bear the thought of being without a Playbook just in case something happens to my first one.

Can't wait to get OS2 rockin' on both of them... Yeah, I'm hooked!

"Second, give us feedback" WTF??? We do already. All he has to do is read the forums.

Why is he asking US to do ANYTHING? It's his job as CEO to do things for us, his customers.

Why didn't he pledge to dedicate one person to monitoring the Crackberry forums and ensuring questions and issues are dealt with and responded to by the appropriate person or team at RIM? That would have been huge for us, and low cost for him. Not to mention how valuable it would be to him if he's truly interested in customer feedback.

Sorry, I don't mean to rain on your parade, Kevin, but it's all hot air and singing the Barney song at this point. Him asking us to do something for him is ridicuous.

- R.

where are we suppose to provide feedback?????? its impossible to track this forum!!

Hire someone to monitor this site. Ur funny!

Ummmmmm let's undumb this. Create a link on the site called blackberry feedback to RIM on the top bar beside Devices and Latest OS. TThorston Hiens to look there for input, Kevin. Oh and get some press out there to shut the media owned and influenced Apple people up. It will cost a bit in the beginning to get a large return in the end.

Best to you, Mr. Heins and RIMM! Love my Playbook, and loved my Torch, although I now have an iPhone 4s as well. Feedback: Speed up getting OS 2 out for Playbook. Even if it has a bug or two...get it out and fix anything that shows up, just do it FAST. Second. Get the 10 series phones out ASAP...go into OVERDRIVE and push out at least ONE of them quickly. We're losing too much US market, and RIMM has a GREAT product. Third: press on with the cross platform stuff you're doing...use some highpowered marketing, and let the world know that RIMM is alive and well.

That someone you are referring to would probably be Kevin only he isn't employed by Rim......or is he!?

Apparently RIM has asked himforinput on the site. Not his but the peoples. Not that his isn't valid. But the whole not one of the whole input.He and this site are offered to be a link. Make it happen.

Seriously those were the questions? How about asking him the future of BES and BIS with active sync? Are bb10 on schedule? Sorry, but wanted more from you Kevin than how efficient. RIM might be.

I'll give you a quick feedback...I love my playbook. We have bought so far 5 of them, for relatives etc... but, some of them have the infamous receeding power button and some dont... I called RIM and first, guy was a douchie, second, the guy affirmed that the button is fine when is under the level of the others, something i dont agree with...thats my feedback right there...start taking proper care of the customers who have bought the product and tell support to grant warranty..

Seriously, this site sits and bolsters every move RIM or the new CEO makes...... Now Rim has asked you CB to become a part of this awsome creatio n process as a whole. The ball is in your court, do we just want to be the voice who speaks of BB or the one who takes the ball and tries to get the basket.....Let's see where this goes or are we just a voice.

i pray to god the browser in 2.0 is alot faster than the crap i've been using on 1.0.8. i always get the checkerboard effect. trying to visit canoe.ca or ottawa citizen is a mind-numbing experience. the pages take forever to load or don't load at all.
i can honesty fire up the old ( i mean really old ) laptop and read entire articles before my playbook even loads the main canoe page.
too often the browser just freezes and i have to close the browser and re-start the PB.
i bought the playbook as an upgrade to the laptop, but sadly, it is worse

the apps are buggy, too. sound cuts out mid-game in angrybirds. $5 for a worse version than other people get for free. not to mention angry birds seasons is late on 2 updates that other platforms already have.

so, to recap; improve the browser and app experiences.
i say this as a dedicated blackberry customer and supporter.
( eagerly waiting to buy a BB10 phone )

STOP THE BLACKBERRY FREEZE!!!! EVERYONE on earth knows that Blackberry is KNOWN for Lag (The little clock) KILL THE CLOCK...make phones faster #PLEASE

Ivan S. Harris
Ivansharris.com

The most important thing RIM has to do is to maintain its reputation as a tool that working people can rely on to get things done with. As far as I'm concerned, the other phones on the market are toys that make calls. BlackBerrys are different. The BlackBerry owner is expected to know a thing or two about how the device works and how to make the device do the things you want it to do. iphones do all the thinking for you, and you just go along for the ride. BlackBerry folks get into their phones, where iphone people just look at the outside, and see only what the techs at apple want you to see. They never even see their batteries! Please, Thorsten, don't make the fatal mistake of trying to be like apple or anyone else. Maintain the functionality and durability of BlackBerry first, and then make the device pretty and slim. Keep your priorities straight! Working folks need phones that work. 99xx is a wonderful device, but making compromises on the battery life was a big mistake. Working people don't have time to worry about whether the phone is going to make it through the day. Remember, whatever you do...it's gotta work first!

And here's my point perfectly illustrated...from the 99xx forum just a few minutes ago:

Let me preface this by saying I started with a Blackberry 950 and have had pretty much every GSM Blackberry with exception of the Storms/Torches so I do have a bit of perspective on what I am about to say.

The 9900 is a great phone in so many ways however.... What the was RIM thinking in releasing this processor with this battery specification? I am running the beta 205, the exact same apps as I was in my 9700. I moved my Facebook to poll at 3 hours vs every 1 hour (on the 9700). The flippin battery sucks @ss compared to most prior models.

Juiced my little stainless lined beauty, fresh off the charger this morning.
Today was mostly meetings, listened to a little (and I mean a little) audible (audible book player - highly recommend to listen or read Unbroken btw), did a few emails and texts. Boarded a US Air flight late this afternoon *poof* 9900 dead. Now sitting here with my phone charging off my laptop so I can use my gps when I touch down. Just waiting to finish this before playing some Modern Combat on my Playbook. I look like an electronic hot mess going on in this seat.

I really don't care who you are as a user of this phone, you can not be happy or have a realistic expectation of using this phone for work. I can't get through a half day to three quarters of a day with the same workload I had on the 9700. I travel for work so in the past week have been in 4 different states in major metropolitan areas. I have had to insure I have chargers in tow whether car or office. It's not oh, it's your apps (and this is without wifi or bluetooth), or it's your coverage. Yes, these are factors for a plus or minus on typical usage but it's not a root cause for having to look at your battery all morning dreading the big drops going on with no usage. This is just a poor design.

I am so torn on returning this and praying somehow i can get a 9790 to use on T-Mobile. My 9700 has been a work horse but now due to the abuse I have put it through the last couple years it is ready to give up the ghost. RIM, why oh why did you do this? I can live without the autofocus, the lack of real UMA kind of stinks, but again, livable, can live wondering why half my headphones with exception of the supplied ones work, or the questionable transmission ghost issue (it's a beta issue). The battery though is a fundamental issue. Will it get to a useable level with the firmware advances? Probably not.

You used to be an innovator, now we have to crawl to the forums for the latest beta or see if a certain fault is common because the original shipped version was half baked. Thank goodness for resources such as Crackberry and others however it seems like we have to spend in inordinate amount of time combing these sites for fixes to get a what we expected in the first place. Heck, now that I think about it OS6 never was great on my 9700 till the berrylicious hybrids came out. Yes, it shipped with OS5 but OS6 was an official upgrade.

I guess with the changes going on at the executive level of RIM I fervently hope the RIM of old comes back. Innovation and solid product launches. Look at your history, give us the bullet proof RIM devices, it just worked out of the box products of old. Yes, we are so far removed from a 950 these days with the hardware inside and the firmware interactions combined with the crap we load on the phone ourselves to hose it up. Get the core values of what the RIM products stood for back and forefront in your offering. This is just a small request from a loyal follower who is very disappointed in your flagship offering.

Now T-Mobile, how about a 9790 launch???

The long post was originally written in the forums...I stole it because it illustrates exactly the point I was making. Maybe it will attract Thorsten's attention! One can only hope...