And the RIMAGEDDON saga continues... this time in the form of an anonymous letter sent into BGR by a fairly high-ranking RIM employee. The intent of the letter? To catch senior managements' attention and make some changes around there. Here's a couple of paragraphs picked from the full letter:
We are in the middle of major "transition" and things have never been more chaotic. Almost every project is falling further and further behind schedule at a time when we absolutely must deliver great, solid products on time. We urge you to make bold decisions about our organisational structure, about our culture and most importantly our products.
RIM has a lot of people who underperform but still stay in their roles. No one is accountable. Where is the guy responsible for the 9530 software? Still with us, still running some important software initiative. We will never achieve excellence with this culture. Just because someone may have been a loyal RIM employee for 7 years, it doesn't mean they are the best Manager / Director / VP for that role. It's time to change the culture to deliver or move on and get out. We have far too many people in critical roles that fit this description. I can hear the cheers of my fellow employees now.
For the full letter you can jump over to BGR at the link below. Be sure to jump back here and sound off with your comments. It touches base on a lot of good points, from the culture to some of the (bad) decisions that have been over the years and points out where some of the big problems in the organization lie.
It's funny, over the last few months I've been contemplating fairly regularly about writing an Open Letter to RIM here on the CrackBerry blogs. I've actually had a lot of you email or tweet or PM me that I should do one of these. I've stopped myself though, because the realization I keep coming back to is that it honestly doesn't serve a USEFUL purpose. An open letter to RIM makes the assumption that RIM's senior employees and the CEO's don't have a clue as to what's going on around them. Trust me, THEY KNOW. They're not stupid. I guarantee there's not one thing in this open letter that RIM's CEOs and top management don't already know and haven't thought about. If I thought I could tell RIM management in an open letter something truly useful, I'd have done it already.
What makes me exceedingly frustrated though, is that if knowing is half the battle (thanks GI Joe!), and I believe RIM already knows all this, the other half is action. From an outsiders perspective, I can't see the action RIM is taking inside the company. I would hope and expect that RIM is in full force action mode right now. But from this employee perspective, it starts to become more clear that RIM isn't doing enough, soon enough. And that, my BlackBerry friends, is NOT cool. I say RIMAGEDDON jokingly.. I DO NOT want to see it become a reality. Come on RIM!!
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