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RIM Scheduled Maintenance: BIS 3.0 For North American BlackBerry Users

RIM Scheduled Maintenance: BIS 3.0 For North American BlackBerry Users
By Bla1ze on 20 Mar 2010 08:49 am EDT

As expected, Research In Motion has been sending out scheduled maintenance notifications to admins and carriers as they prepare to roll BIS 3.0 to North American users (view BIS 3.0 feature doc). Dates and timeframes are as follows, so you can all prepare for the inevitable loss of data connections:

  • There will be scheduled network maintenance by Research In Motion (RIM) affecting BIS customers between 0100 CT / 0200 EDT on March 28th and 0500 CT / 0600 EDT on March 28th.
  • Blackberry will be performing a BlackBerry Internet Service v2.8 upgrade to BlackBerry Internet Service v3.0
  • BlackBerry Internet Service subscribers may be unable to send or receive messages using their BlackBerry hosted email account or integrated third-party email accounts, view email attachments, activate email service, or request to see ""more"" text during the maintenance.
  • Wireless service providers and device resellers may be unable to create subscriber accounts or provision services for subscribers.
  • The estimated duration of impact is 4 hours and affects 100% of BIS customers. 

Even with 100% of all BIS customers without data, the real overall impact shouldn't be that bad. Considering most normal people sleep during the timeframe anyways. If all goes well, when ya get up we should have some BIS 3.0 action going on. Thanks to all those who sent this in.



Finally 3.0 for north america !


who will this affect i got T-Mobile got a storm. Will this change affect use too?


100% Of North American users. Pretty straight forward. :)


Dont worry the HD2 comes out on the 24th!! I will be buying one unlocking it for AT&T and tossing this Storm in the desk where it will just wither and die like the rest of Rims products.


The BlackBerry Internet Service is designed to provide subscribers with access to email messaging, instant messaging, Internet browsing, and more. BlackBerry Internet Service subscribers can receive automatic delivery of email messages for up to ten email accounts on their BlackBerry smartphones.

BlackBerry Internet Service 3.0 is the latest version of the BlackBerry Internet Service offered by Research In Motion.

Coming soon: Enhancements to Google Mail integrations
Google Mail Account to BlackBerry smartphone synchronization of read, unread and sent email message status for new Google Mail integrations
Note: this feature will be added throughout the Spring 2010 by region

Enhancements to the Google Mail Plug-in
Create and delete labels from the BlackBerry smartphone
Note: The Google Mail Plug-in requires BlackBerry® Device Software 4.5 or later and a Google Mail integration, using Internet Message Access Protocol (IMAP), within BlackBerry Internet Service.

Additional Language Support for Basque, Catalan, Galician, Romanian

Increased Attachment Compatibility
OpenDocument Presentations (.odp)
OpenDocument Spreadsheets (.ods)
OpenDocument Text (.odt)
OpenDocument Text Templates (.ott)
Windows Media Audio (.wma)

Extensible Hypertext Markup Language (xHTML) Support for non Thick Clients
BlackBerry Internet Service 3.0 is designed to support xHTML for non Thick Clients, providing BlackBerry smartphone users with a richer user experience, allowing for buttons, additional fonts, and colour controls when subscribers access and toggle their user settings.

Device Switch Revalidation
Changes to optimize the email setup and deactivation experience when the subscriber switches BlackBerry smartphones or Subscriber Identity Module (SIM) cards.

Hosted Email Address Passwords
Allows BlackBerry smartphone users to re-claim the BlackBerry email address if their BlackBerry Internet Service account is ever deleted.

Note: After BlackBerry Internet Service 3.0, only newly created BlackBerry email “Username/Password” accounts will be prompted to create a password, secret question, and secret answer. For information on how to create a BlackBerry email address, see KB04553.

Send Delivery Receipts
BlackBerry Internet Service users now have the ability to configure whether to allow sending delivery receipts or not. For more information, see KB12835.


So it says create and delete labels from the BlackBerry smartphone. Does that mean that we will have to upgrade our device software? I would assume so given this would require a new button in the email application.


Looking forward to GMail fixes.


Glad they're doing this in the middle of the night. Shouldn't affect me in any way, good to know. Looking forward to the enhancements.


Will this actually include the gmail updates, or will they be left off as they were in Europe?


From the support document that was posted it seems you still have to wait longer for the Gmail updates to be fully rolled out. No firm time is given, only "Spring 2010" So anytime in the next 3 months it could be deployed.

It also says "for new Google Mail integrations" so once again you likely need to delete your account from BIS and add it back in again once it's ready to get the new features. Existing accounts wouldn't magically get the new feature. (Seems like they do this to prevent people from getting surprised that it doesn't work they way they expected)

Coming soon: Enhancements to Google Mail integrations
Google Mail Account to BlackBerry smartphone synchronization of read, unread and sent email message status for new Google Mail integrations
Note: this feature will be added throughout the Spring 2010 by region


I just got a Palm Pre Plus to try for the next 30 days, and if Gmail 2-way sync isn't implemented by then, I'm giving up my BB Tour after 11 years and moving to a platform that at least understands how IMAP on Gmail should work. I hate to leave the BB, but the Pre Plus is a very nice mobile device and Gmail on it, as well as sync features, are awesome.


Anxious for Gmail enhancements....


I mentioned this in a post last year as the UK portion of my company said this was coming. Of course I got flamed by everyone in the thread. Hey fellas how's that crow taste?

Sam K

The question is will gmail synchronization actually work with this upgrade and will we have to drop and re-add our gmail accounts to get it to work like we did when we installed the enhanced gmail plug in for BlackBerry? Or will we have push service books to our device to get it to work?


verizon will be doing this on 03/28/2010.


The West Coast isnt sleeping at 23:00.


Just wondering, since the users in East Asia use the same servers as those in North America, would this mean that the users in East Asia will also move up to BIS 3.0? Or is this carrier dependent?


When will this be implemented in Europe?


Is North American actually a phone carrier? or did they mean everyone in North America in general including Tmobile, Sprint, AT&T so forth?


Hi guys,

I'm from the EU so we got the upgrade a few days ago. I was waiting for the Gmail sync for a long time, but it seems that it's working now for me!!
It works for my Gmail account AND my Google Apps e-mail!
Read e-mails are synced two ways, deleted messages, labels... So it seems everything is working! :D
Thank you RIM!


Our upgrade happens today in Barbados...


These upgrades should not effect most. This will take place when most are away from their BB's anyway!


Wasn't this upgrade originally supposed to take place today? Why did they push it back a week?


Finally I can ditch my exchange mail, 2-way sync works in The Netherlands!


I thought that it was deployed in EMEA ?


still going Android ASAP!


Does this affect BlackBerry devices on BES as well?


Anyways is not a word.


Is actually spelled grammar.


How do you know you have recieved the BIS update?


Yeah, do we have to delete and re-add our e-mail accounts or anything?