We all know that the people of Indonesia are mad about BlackBerry and the platform holds the number one spot. We saw how crazy they are when Kevin went to Indonesia and was flabbergasted to see how many BlackBerry retailers there were inside shopping malls. RIM already has 56 BlackBerry Expert Centers in the country, but it seems they are kicking off some extra help in after sales service. Located in the Duta Merlin complex in Central Jakarta, RIM has opened a dedicated center specially designed to help BlackBerry users with after sales enquires.
All electronics tend to go wrong at some point, and Research In Motion is at least being pro-active about this as the Expert Center will provide consumers with dedicated repair staff to try and ensure that problem handsets can be fixed on site rather than being sent away -- which is still the back up plan.
It is fantastic to see this level of commitment from RIM in one of their strongest markets. I would love to see something like this here in London but only time will tell.
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