If you've ever had an issue with a BlackBerry smartphone that required warranty service then you'll likely know that the process for getting an exchange is typically always handled by your carrier. Of course, that only comes after they have you reload your OS 3 or 4 times for an issue you clearly stated that was something totally unrelated to the OS. Frustrating to say the least -- but, we can take some joy in knowing that if, for whatever reason you should have an issue with your BlackBerry PlayBook you'll not have any carrier getting in the way of it being repaired. In fact, you'll be dealing with Research In Motion directly. As noted in the above document:
- RIM will provide complimentary out of the box support for 90 days after a BlackBerry PlayBook has been activated. This covers the device and in-box accessories including how-to and setup inquiries. Customers are told to contact these two numbers:
- RIM will have a out of the box limited warranty and repair service directly to end users for 12 months after activation of a BlackBerry PlayBook. It will also offer an Advance Exchange or Same Unit Repair service.
- RIM will offer additional technical support and warranty coverage for a period of 2 years following activation of the Tablet to end-users who purchase the BlackBerry Total Care Program. RIM will offer Advance BlackBerry PlayBook Exchange as a repair service solution. Consumers can purchase the program anytime within the 12-month Limited Warranty period.
Personally, in the past I've never had much issue with carrier related repairs but I do know some folks who have. For RIM to be handling the repairs and replacements themselves is a very good thing in the long run. Let's just hope none of us ever really need to use the service to the full extent.