If you've ever had an issue with a BlackBerry smartphone that required warranty service then you'll likely know that the process for getting an exchange is typically always handled by your carrier. Of course, that only comes after they have you reload your OS 3 or 4 times for an issue you clearly stated that was something totally unrelated to the OS. Frustrating to say the least -- but, we can take some joy in knowing that if, for whatever reason you should have an issue with your BlackBerry PlayBook you'll not have any carrier getting in the way of it being repaired. In fact, you'll be dealing with Research In Motion directly. As noted in the above document:
Personally, in the past I've never had much issue with carrier related repairs but I do know some folks who have. For RIM to be handling the repairs and replacements themselves is a very good thing in the long run. Let's just hope none of us ever really need to use the service to the full extent.