RIM responds to the anonymous Open Letter to RIM Senior Management Team

By Bla1ze on 30 Jun 2011 03:53 pm EDT
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RIM

By now, I'm sure everyone who cared enough to read the open letter to RIM has done so. But in regards to that open letter, RIM has now posted up their official response:

An “Open Letter” to RIM’s senior management was published anonymously on the web today and it was attributed to an unnamed person described as a ‘high level employee”. It is obviously difficult to address anonymous commentary and it is particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner, but regardless of whether the letter is real, fake, exaggerated or written with ulterior motivations, it is fair to say that the senior management team at RIM is nonetheless fully aware of and aggressively addressing both the company’s challenges and its opportunities.

RIM recently confirmed that it is nearing the end of a major business and technology transition. Although this transition has taken longer than anticipated, there is much excitement and optimism within the company about the new products that are lined up for the coming months. There is a fundamental business reality however that following an extended period of hyper growth (during which RIM nearly quadrupled in size over the past 5 years alone), it has become necessary for the company to streamline its operations in order to allow it to grow its business profitably while pursuing newer strategic opportunities. Again, RIM’s management team takes these challenges seriously and is actively addressing the situation. The company is thankfully in a solid business and financial position to tackle the opportunities ahead with a solid balance sheet (nearly $3 billion in cash and no debt), strong profitability (RIM’s net income last quarter was $695 million) and substantial international growth (international revenue in Q1 grew 67% over the same quarter last year). In fact, while growth has slowed in the US, RIM still shipped 13.2 million BlackBerry smartphones last quarter (which is about 100 smartphones per minute, 24 hours per day) and RIM is more committed than ever to serving its loyal customers and partners around the world.

We won't make any attempts to read into the information here, instead feel free to leave comments with your thoughts on their response.

Source: Inside BlackBerry

Reader comments

RIM responds to the anonymous Open Letter to RIM Senior Management Team

138 Comments

Response reminds me of Mike walking out of the interview when ask about UAE security problems lol :3

Their PR so bad lol :3

BGR is hellbent on trashing RIM. What the @#$% is that?

At this point, I almost get a feeling that they fabricate stuff to post.

Not that many of points in the open letter don't deserve attention, but gee, even when there are good news, they manage to make it look as "meh" news.

BGR must be ROFL right now. What a great day in terms of clicks and ads revenu.

Oh and RIM should hire better PR and marketing people. What's killing RIM is the media trashing and, gradually, the negative public perception. After all, the masses are manipulated by the media.

You are right. The media LOVES to bring people down, especially when they are soooo successful. That is why the taliban captures those people, and makes them suffer.

Where is the love in this world? I just don't see it!!!

Yes .... I think CrackBerry advertises more then RIM does.
The BlackBerry Bold 9700, is an AWESOME step up from the Curve 8350, and I wouldn't have known about it unless my Telus rep didn't tell me so.

THE BOLD 9700 is AWESOME.

Maybe RIM should say, "Wow this person is spot on..." As a brand loyalist for many years - I'm simply not feeling the love, AT ALL!

Well, that certainly read like a press release that instills less confidence then they think it would.

Truth is, regardless whether that letter was in fact from a RIM employee or (more likely) someone very concerned about where RIM is heading, the points made by the letter should be taken very seriously by RIM's leaders.

I got the impression from RIM's response that they didn't take the letter too seriously other than to say "We know what we're doing, leave us alone."

I get the feeling RIM is heading down the same road ATI did years ago. They were a great Canadian tech company that lead the industry once-upon-a-time and then just sat on those laurels until they became irrelevant and ultimately got sucked up by an American tech giant. Now they're little more than a footnote in tech history.

That is a very wrong statement. ATI was bought by AMD for its intellectual technologies. AMD wanted to integrate a GPU into it's upcomeing products and into its mobile platforms. right now the ATI brand is simply being renamed to AMDs brand name. the only other competition ATI has is nVidia and they are having lots of issues with their products and finanves. ATI came out of the gpu battle as the victor. nvidia has been castrated by their inability to adapt to market trends.

EDIT: though now nVidia is getting itself back into the game.

ATI and Nvidia have always gone back and forth and will continue to do so. Notice the time that AMD bought ATI. Intel had just released the Core architecture processors. It whopped AMD's ass. And AMD Still hasn't been able to catch up in performance and have been cutting prices like mad to move stock. That's all I hear now a days. You can't beat the performance per dollar of an AMD. Sorry to say but my Core I7 Sandy Bridge is WAY beyond anything an AMD can put out. I think AMD bought ATI for the revenue as well as integrated GPU on the chip. Although I have yet to see one (i haven't been in the computer game in a while though until recently when I upgraded my PC to a sandy bridge) but Intel has it on their Sandy bridge... And I even read somewhere that Intel is actually using some of the old 3dfx architecture in their integrated graphics on the chip.

True, AMD lacked the performance numbers of the intel CPU's. But when their price was factored in they had an equal price/performance. And in the case of Gaming the CPU was much less of a factor at higher game settings so most true PC gamers considered AMD to save the cash. (Though I did get a C2D E8500 for it's overclockability)

And IIRC when AMD bought ATI, ATI was turning little profit. AMD never struggled after the buy. They factored what they owed on the ATI buy into it's next few years of revenue which made the numbers look like they took a loss that year when in fact they made huge profits but were using large sums of it to pay for it's aquisition of ATI.

Then we can add in their split when they created Global Foundries which is now the company running all of AMD's fab plants for their silicon.

Wow... Seriously though, what do you want them to say admit that they have issues and the letter is 100% correct.

There legal department obviously wrote that up, they had to respond and I am glad they did. If you read between the lines, they do admit to some mistakes.

Im sort of surprised that they did issue a release... I am glad that they did, it just shows they do see what is being said about them... If they didnt say something people would be up in arms... and because they did, people are saying its to whatever, yeah its drawn up by Legal, no large company is going to just step up and just drop a letter that has not been gone over with a fine tooth legal comb...

The letter is wrong. That executive is about to loose his job, and he is very worried. Probably going to go home, drink himself drunk, then murder his entire family .... that is how sad his life is right now. RIM doesn't need him. He is useless to the company.

Goodbye Mr. Executive. !!!

The letter is wrong? Huh?? The letter hit the nail on the head. He probably will lose his job though. RIM will pull people away from projects to find out who wrote it : ) I love how you say they don't need him. They need more people like him. People that seem to care for the company.

Pretty weak and timid response. I swear, RIM could be like the child we were. Just admit that you did wrong and that your fixing it and the punishment will be less severe. Keep being a gluten for punishment from fans then you will get what your looking for.

Rim has a brand that is recognizable. Unlike Android you know when you see a blackberry its a blackberry. You see a droid and you have to wonder if its windows or something else. I am just saying, RIM needs to wise up and not rely on only whats good that keeps them in the game. They also need to rely on us to tell them what sucks.

I am happy this guy had some leadership courage and I hope that if it becomes a thing about him being high up or not, then maybe he should show his face and face the music. Ehh... then again. I wouldn't . Economy is lacking so whatevs...

Come on RIM most of us are rooting for you. I hope that you can pull it off soon.

"I am happy this guy had some leadership courage..."

What are you talking about...with an unsigned, unsubstantiated letter?? If the employee doesn't have the courage to put their name on it...it's not worth the paper it is written on. This cowardly employee should move on to another company...instead of hiding in a BGR web site.

Trashing the company you work for anonymously...great employee! Glad that you don't work within our organization!

There is a big difference between trashing and constructive criticism. He was using the latter. And why the hell would he sign it? He would lose his job, even though he shouldn't. You should be able to speak your mind without being scared of the repercussions.

Well said RIM! Suck on it BGR fanboys. Go make up some more "anonymous" letters. BGR is pathetic and gets worse every week.

if you don't accept the facts and troubles of RIM and keep down the path of "everything is ok" then you're just as guilty for not demanding RIM better themselves when they fail as they are. this response is not only outrageously pathetic, but misguided. BGR didn't make the letter up, in fact he's going to MSNBC to discuss it ON AIR. the fact that RIM even responded to it screams legitimate to me. grow up, demand more from RIM.

If he can claim his sources told him this and that and he's got annonymus letters, we can claim he is faking it all.

Works both ways.

I know they don't need to do it, but a screenshot of email would go miles in giving some weight to their "news", "rumors" and specially "exclusive" posts.

PS: Yes, blur out the sender's address, ofc. Wouldn't be annonymus without that.

RIM needs to SUE BGR for all of the slander it is causing.

I am pretty sure that is just around the corner, as he BGR is currently being set up. Something tells me that not only will BGR loose everything that he has, but he will be up the creek without a paddle very soon.

So long BGR. ( nobody really believed you ) ....

while it is imperative to always be on top of your game; we all know that, every now and then, a fortune 500 company will run into muddy waters. This is the position that, Rim finds itself in right now. what the management team does in the next few weeks will determine the future path or rather paths, Rim will be on for along time to come. Its not too late. As they rightly said, 3 billion in cash and no debt. This is a good starting position to be in. We are are all watching for what next.

"what the management team does in the next few weeks will determine the future path"-- Unfortunately, frabas1, its what they have done for the last couple of years that will now determine their path. I hope they do rally, but I'm skeptical.

Very poor response from RIM, disappointed....come back on RIM, come back on, we love you but dont go on ignoring things and continue sinking....

lol .... sinking .... you people are ROBOTS and listen to the media way too much.

A company that has 25% of the market, ( considering that they really haven't done all that much in the last few years ) is AWESOME.

If I sold 25% of the food that people eat everyday ..... I would control the WORLD !

the fact that RIM even responded to this proves that the letter is accurate whether or not it's in fact even real. i can't believe they responded to this, focus on what is important right now RIM. quit bragging about how many products you "shipped" or how much money you have in the bank. neither of these figures matter. onlly 6% of smartphones purchased last quarter were yours out of 38% android and 17% iOS, you have more important things to be doing.

You mean in USA right? FYI, there is loads more than just the market in the USA. As a matter of fact Blackberry devices are number 1 selling devices in at least 2 countries that I can think of. Shame though that a single device (IOS) can outsell a company that has several 'current' models on offer. Either way they can get back on track ASAP with the 9900/9930 being on the shelves.

their overseas sales are definitely strong, however, these new devices, os7 and qnx are high end handsets, this isn't what's selling overseas, over there it's very low end cheap devices. so if RIM is banking on qnx saving the day that means they're banking on US sales, because those won't be flying off the shelves overseas.

Android is not a smartphone you fool, it's an OS. Don't compare an OS from multiple manufacturers to one form one manufacturer. Furthermore, those are US numbers and not global numbers. We already know US numbers are low so you're adding no new info here. RIM is already adressing the OS by focusing on QNX. GO back to your Android site and leave us alone. You add no value with your repeated RIM bashing.

android/smartphone is interchangeable here, android isn't on anything that isn't a smartphone and the numbers i showed only represented smartphone, so there's no reason to call anyone a fool. i can compare whatever i want, numbers are numbers and facts are facts, i guarantee you RIM is comparing the numbers to android. i can comment as much as i like, i've likely owned more blackberry devices than you, i didn't bash RIM. altho someone sure as hell needs to. stay in your bubble buddy, keep saying it's gonna be ok. somebody needs to speak the truth.

Why is everybody all paranoid? They are still going strong. I support them... Even through this so called HARD TIMES. Don't do what what WOMEN do when their man has a hard time.. You know... LEAVE EM. LOL!!!

If you understand business you clearly saw what RIM did to make money out of the USA. Look at some of your 80's bands that you thought fell off the map. Heads up.. They really didn't fall off the radar. They toured globally to make that money b/c it's a big world out there. Guess what.. They are now starting to tour the USA again. See how it works???!!!

Look at KIA.. Had crappy ass cars when they first came out. Offered basic cars at a very low price. Guess what... They made lot of profit and now they make some nice cars. See??!!!

BOOM!

I love my BB! At times I wish it had more power to it with apps and all but that is totally OK. I have a BOLD 9650 and it does exactly what I bought it for and plus some.

I agree with you, DDJ. I also have a 9650. Some ex-BB users ask why I stay. The answer is simple: It does what I need it to do! I originally bought a BB a few years ago, mainly for its email capabilities. However, it integrates so well with other communication avenues, I've grown to love it even more. I don't play games on it, and I don't surf the web on it. It meets my needs.

Come on man, open your eyes. Other phones do email very well plus a lot of stuff more. Just because you're afraid to move on, you satisfy yourself by saying "it does what I want it", but others do even better. Last week I threw away that crappy 9530 which was once announced to be "iPhone killer" which turned out to be RIM killer. I was under torture with that phone for almost 2 years. Everyday I had to take out the battery in order to hard reset it to let it work. What a shame, they couldn't even write a code to hard reset the device. I got a HTC Incredible 2 and my life blossomed. Look at the way WP7 is going, try new paths and see what they're offering you, then judge things. RIM is on a wrong way. Their playbook didn't even had an email client, shame, a simple pivotal program for every device nowadays. Look at HP's new tablet, you have everything you want there.

The letter does express real EXTERNAL feelings about what we THINK is going on at RIM, but don't know why I get the feeling this was a hoax or bad press stunt against RIM through the media.

High level employee would not be biting on the hand that feeds him. Just my thoughts.

I do agree with RIM's response about market in US might have slowed but worldwide, they are VERY important and loved.

Just look how now loyal Facebook fans are NOW suddenly trashing FB just because of Google+ limited launch... it's all about hype... Same happens with phones and gadgets, we are now in a culture of pure consumerism, always looking for the next phone & never satisfied.

Unfortunately thats the way it works at least in the US, and I'm pretty sure RIM doesnt want to loose it's business here completely, so i feel RIM is trying, maybe not as fast as we all wished, but we know it's coming.

Love my BB Torch and Playbook & Can't wait to see QNX phones!

Don't give up & Don't SCREW UP RIM!

I agree with you. I think Apple and Google are hiring these Blogs as hit men. The way the news gets reported about RIM just seems to fishy bro, it truly feels like a conspiracy!

Well said man. I noticed the same about many products and ARE HYPE! All over Facebook and Youtube last night people have been going nuts over this.

High-level employees wouldn't bite the hand that feeds them? Believe it or not there are high-level employees in companies who are very passionate about the company they work for and want to see it succeed. Therefore, when situations like the one RIM is in come up, those passionate employees decide they need to be heard; sure this time it was anonymous, but still- don't discount the legitimacy of the open letter because you think that employees of a company 'know their place' and think that they're out of line for writing an open letter like this.

Apple and Google hiring people to write bogus blogs?! Are you joking?!?! If either Apple or Google ever stooped that low - which they wouldn't - they would probably target each other seeing as how they are each others biggest competition.

dalton4L: what makes you so sure they DON'T play this dirty game? Come on buddy, welcome to the real world where everything is about power, politics and Money.

Of course Apple and Google go against each other through media, just open your eyes and mind and you will notice. This doesn't mean Steve Jobs is on a MAC posting on blogs himself, it means that Apple, Google have "investments" in many other companies (including media) that influences these kind of posts.

Even if RIM SALES numbers are behind Apple and Google (in USA), keep in mind there are WAYY too many people who are still holding on to their older but still working BB phone and lots of Companies have not wanted to invest in newer phones for their employees. Makes sence in a way if you know whatever you buy will depreciate and become obsolete within a year or less.

THIS is the market both APPLE and ANDROID (and WINDOWS) wants to go after. It's a HUGE chunk of the pie not shown in any of the smartphone sales numbers. So it does make sense RIM is one of their biggest competitor.

When have you ever heard a story break, or someone 'spill the beans' about being funded by a major company or corporation(like Apple and Google) to spread bad press about a competing company? I'm not saying that Apple, Google and other companies don't fund companies other than their own company or sister-companies, but I highly doubt they invest in some internet blog to say bad things about RIM. If this were the case, I can guarantee you there would be at least one or two people who would figure out and sell the story to some other media company. I'll link the headlines to the "Apple Pays BGR Big Bucks to Deface BlackBerry," when it comes up though.

FURTHERMORE, the cost/benefit of such a plot is completely uneven and these major companies would easily be able to identify that fact and say "hey! if we get caught doing something like paying a blog to slander our competitors, the damage we take publicly would far exceed the benefit we'd gain if we didn't get caught. Let's NOT do this."

Don't make generic, vague claims like "the real world... is about power, politics and money," just because you have some skewed outlook on things. True innovators and inventors focus on what THEY want THEIR company to be, not what THEY want other people to believe about OTHER companies. The only focus companies put on competition is what the competition is doing so they don't fall behind.

RIM..... Congrats you guys are on your P's and Q's, I loved how they responded so quickly to this "Open Letter". Their response was good to me. 100 phones per minute? Shhhhhshhh thats a lot! They grew fast, and now there trying to upgrade there systems to deal with it.. People are just hating.... I think they're going to bring out some new ill sh*t for QNX, I think its going to be a game changing, assuming that there still confident, and optimistic!!!..

if they were confident, they'd have no reason to even respond to the letter, this is damage control. make no mistake, whatever RIM tells you their numbers are only 6% of smartphone purchases last quarter were theirs.

6% in the US......have you ever traveled outside of the US to witness the amount of people using Blackberries? Believe it or not, the rest of the world is NOT crazy about iphones and android devices.

RIM responding to the letter is their way of saying that they are aware of the issues the company is facing and that they are working on it. This "open letter" could be refering to things that RIM has already corrected or working to correct

if most of their business is overseas then RIM really has made a mess for themselves because they've been spending all their R&D catering to the usa market. people say they're targeted at businesses and overseas but they've consistently released devices they think can compete with android and iphone and failed. so if most of their business if geared for overseas then they're a really sad sad company that caters to the small percent of their target.

Actually RIM never released a device saying it is an iPhone/Android/iPad killers.

The press and analysts did that which is not the same thing.

Also they did say that the next wave of devices we are waiting for in the next months are targeting towards all the folks with BB and dying to upgrade.

Even when the PB was released from the beginning they told people that no native email and only wi-fi will be released. But once it got released people didn't stop spinning it negatively.

The press is so lost still till today some still say that you need a BB to access email or the internet. They have no clue what the Bridge is vs Tethering. Why because no one has it exact PB so why give it credit.

I love my Torch and WI-FI PB. They bought so many companies to make the future bright and they have been doing it for the last few years.

If they had no vision they would not be doing that. It takes time to get all these companies together and sometimes you end up with people having different agendas and people having problem adjusting to new paradigms and new cultures.

They are addressing everything internally i believe and we can all say the letter is correct because we do not know what we do not know. The letter just feeds on propaganda and people's views nothing else.

Believe in the US there is no loyalty to brand, they just like to consume the best of the day independent of function. Outside the US people see value in many things like Blackberries and they are a huge success even though they are the same BB as in the US market and yes they have iPhones and Android phones yet they are successful.

All those that complain about not being the greatest and latest will come back once BB phones become the latest phones so these are not lost customers.

RIM wants to keep it's loyal customers. It is amazing to see how many people complain about the fact that BB are not updated look wise yet they make 4 difference models (style, candy bar style, full touch, torch), the iPhone has been the same for over 4 years yet no one says anything.

Again i love my BB and love BB OS it does things great and i am very productive using it.

It can be better and faster and better hardware would help but that is not why i bought my BB. I bought it because because it is a great device/OS/functionality.

"Even when the PB was released from the beginning they told people that no native email and only wi-fi will be released. But once it got released people didn't stop spinning it negatively."

Just because they admit the short-comings of their device doesn't mean it's acceptable to the general public and/or media.

A shortcoming is something that someone needs and is not there. People can access email through the web but not using native BB apps. As such i would not consider this to be a shortcoming but might be a nuisance to some.

Since i own a BB i will never check my mail on my PB simply because i want everything on one device i never used PB to check email.

Some might find it bad others do not care. Again if it was not acceptable then no one would buy it.

And the main target was the BB owners, for some reason many people find that short sighted but considering that there are 50+ million of them i believe that is a HUGE market for them to start with.

And some may not believe but i travel to a lot of so called 3rd world countries and they do buy alot of the cool and advanced devices.

The playbook may actually be adopted more overseas than here and if you think the PB is not cool or powerful then you are living in a different world or never tried one.

let me also add, people overseas are buying very VERY low end blackberry devices, devices you wouldn't want to use at this point. it may generate revenue, but it doesn't generate growth, if RIM ends up catering to that you won't want anything to do with them now would you?

Do you have proof of this, or are you assuming overseas sales are low-end devices simply because the countries BlackBerry's are popular in are often third-world?

Also, to this sk8er guy, or whatever, quit telling people to go back to their Android site. Come on, let people voice their opinions.

last research i saw the 8330 was the most popular model outside of the USA worldwide, granted i do not have this article in front of me

Exactamundo datta! Why does everyone think what happens in the USA is the only thing that matters. I think some people have serious issues with inferiority complexes. If you want to be like everyone else go get a phone that everyone else has. I use my phone to call, text, email, and message those close to me. If all I wanted was to play angry birds all day I'd be reading a different forum. No excuse RIM on the delayed devices although I see you figured out they were underpowered and went back to the drawing board instead of releasing them. Expensive on your part but the right thing to do. Now please release the 9930. My Storm 2 needs to go.

because what happens in the US is clearly what their investors pay attention to, if oversea sales and low end devices were enough to keep the company afloat, then why isn't it? why are investors bailing, why are developers bailing, and why are they losing marketshare averaging 5% quarterly?

You must be joking...what happens in the US does not always effect the rest of the world. What a US centered thought!

Ever heard of companies like Lexus, BMW, Mercedes, Rolex, Perrier, Evian etc...

Sorry, however, it will be RIM's overseas sales that power this company forward. Canada is not the center of the universe and RIM knows that...unlike the US thought that the world revolves around their thoughts and ideas only!

RIM purposely expanded outside North America...good thing now!

Quit being pretentious and ignorant. You can't generalize an entire country like that, otherwise you're a complete fool.

Wow...what a thought out excellent response! The world does not rise and fall by the US anymore...you are living in the past!

You must be trolling here. I said stop being pretentious and ignorant because your comment generalized an entire country(the US) which is absurdly stupid- you cannot generalize such a large population, otherwise you are an idiot. Did you even read what I wrote in response to your comment?

it's a simple observation, US sales drop dramatically, so does their stock prices and global marketshare, oversea sales clearly are not powering the company forward, if that were the case they'd be focusing on low end phones, which they aren't.

You clearly have never been in East Asia, never seen anyone use a blackberry here except for myself, and that's because I lived in canada before. Whereas people would have to wait weeks for an iphone or sometimes android because it's so highly demanded. So stop saying "overseas" like rim owns the rest of the world, they don't, they're only number 1 in two countries... how many countries are in the world?

"BlackBerry commands a 14.8% share of worldwide smartphone sales, making it the fifth most popular device. (Behind apple, samsung etc."

If you're not number 1, you've got your work cut out for you.

DC? Of course it is, some one tried to damage them, and they reacted. If you owned a Multi-billion $ company, would you have not respond? It was an appropriate response by RIM. KUDOS

no i wouldn't have responded, and if you read the majority of comments here most people don't seem to care for the response. if i were a company excited about the future i'd see no reason to resort to damage control because i'd be confident about what we have to offer, every single one of RIM's responses seems to be 'nuh uh' to investors so they don't bail more than they already are.

Silence isn't always the best answer. Specially when your company is having a hard time.

I agree on the content thou. They could have put a tad more effort on it.

They are defending themselves.. What's wrong that? I would do the same. They are a great company and have every right to do so. Don't be a PANZY!

To quote myself on a comment I made on BGR's website:

I'm one of the biggest BlackBerry fans I know; I've been using one since 2003. I have a PlayBook (granted, I won it; I didn't buy it) and I really enjoy it, and I actually liked the Torch. I even wrote an entire zombie horror trilogy on my BlackBerry devices (which is going to be published by Permuted Press beginning later this year!! :D jessicameigs.com if you're interested /shamelessplug). Needless to say, I'm a HUGE fan of BlackBerry.

To say I've officially lost confidence in this company with this simple response from them to one of the best letters I've read that completely nails the problem with that company is an incredible understatement. I'm disappointed, and it has sealed my decision to use my upgrade (which I was saving for the next-gen BlackBerry devices) on an iPhone. As I'm sure you can imagine, that means my next novel will definitely not be written on a BlackBerry lol.

I noticed when somebody sticks up for themselves now you still get picked on. LOL!!! WTF is this world coming to?! They are fighting the battle HOMIE!

You're going to an iPhone because of their response? Really? That's the dumbest thing I've heard today. GO and have a listen to what Steve Jobs said about the antenna problem on the iPhone 4 and tell me how this is in any way worse. Or better yeat, on the GPS tracking of iPhones.

An update recently dispatched the 'loactiongate' issue. Also, the antennae 'issue' is pretty much a non-factor anymore; it's not as bad as people make it out to be and it's kind of a 'meh' thing for potential buyers.

WOW... look at all the comments you guys are posting? Not too bright are you?

RIM would obviously like to keep it as professional as possible. Do you really think RIM would get a good response by posting a huge rant?

Get over it. If you like RIM stay with them. If you dont then buy something else.

Due to the cash and no debt, Rim is still in a fair position if they can come out of their slump. It's just not clear yet if they are really going to be able to do it. Apparently the USA is their worst market, so I feel like they may not believe it's as important as other parts of the world. This could mean we will see the new things last and not first in the future. It can survive this way for a couple of years, but eventually it will be for sale. If I were Facebook or some other hugely rich company I would be trying to buy these guys out and fast track it to flip in the future.

As far as Apple and Google, they could care less about Rim. Rim isn't even on their radar. It's non existent to them.

People who are overly concerned with the identity of whoever wrote the letter instead of the issues presented in it are clearly in denial. I'd ask them to stop but it's amusing to witness.

I call bullshit on the reply. I see it like this, when one of my kids says this to me "I know, but (fill in the excuse here)", that's what I read in their pathetic attempt at a reply.

RIM, OWN THIS. Or, to quote a great line from Saving Private Ryan, "James, earn this".

Your statement did neither.

It was empty words littered with sales numbers justifying your pathetic attempt to cover this mess up.

Shut up and fix the problem. Don't spout sales figures, answer each and every line of the letter and detail what you intend to do about them, line by line with specifics and what your results WILL BE, not what you estimate.

Anything less and you deserve to fail and be bought out.

Sad- Corp denial and they failed to address any of the letter's issues, all of which re true. If moral is low, they have to send the proper message internally they are committed to making things better. Their market share drop and product delays underscore the need for some (internal at least) mea culpa's

I don´t wanna say that I`m not happy with my bb.

But my excitement shrank from the point as the torch came out.

I mean did you remember the jump from the 8700 to 9000
or from 83xx to 8900 - that was awesome...

But since then (2008 - 3years!!!!!), nothing really new came out!
Even the specs. are still the same!

If you people think that competitors don't pay people to trash other companies... You are WRONG!!! It happens in every industry when others wanna be on top. It's just not all consumers that help bring a company on top. It's all a big plan! To stay on top.. You need to play dirty!

All this bashing and blog posts from NUMEROUS sites is all way to funny.

whether or not that happens google and apple have no reason to care about RIM, they're sucking up defectors like an anteater and i guarantee you neither apple nor google discuss RIM or their situation in any type of strategy at this point. where it stands now RIM is a complete joke if you compare them to google/apple, why would they even waste their time.

And that is because you work for/own/direct both companies! Yes, we can rely on your information! Myself, I know for a fact Mike L. sleeps hugging a stuffed Smurf!

Really now. All (ALL) we can do here is express our opinions. The only thing we can garatee is that we have opinions.

Seriously? For those who did not like the response, I am not sure what response would you like. No company will flat out say "we failed, we're losers yay!" they do say this transition took longer than expected and they are working on it. Excuse me, NO HUMAN WANTS TO SEE THEIR COMPANY LOSE MONEY, are we clear on that?

Also, whatever the outcome is, at least for those who keep wondering if the upper management knows what they're going through, well now they do (even though realistically they def know this!).

I really don't understand why some people are hating on RIM for responding. Of course they had to address this letter, do you really want people to think there are large internal problems within the firm? If they let this one slide, you'll see the stock price plummet.

For those are said, "stop ignoring your problems RIM", if you read the letter they aren"t ignoring them. They fully said that they are going through a rough technological transition. They are fully aware of the position they are in. I'm sure they're trying to push the timeline of OS7 and QNX devices as fast as possible.

perhaps, however the irony is that their response actually screams 'yes we actually do have large internal issues going on' just by responding in the mannor that they have. it's no wonder investors are bailing, all you hear out of RIM is IT'S COMING IT'S COMING, but that's been going on for years. whether RIM says 'yes we know we have issues' or not is pretty moot at this point, sure they know they do, but this letter isn't really addressing that undeniable fact. this letter is saying they don't know how to move on, and judging by RIM's response, it's correct.

If RIM would get OpenGL ES 2.0 going with QNX and bump up application memory to at least 2 to 4GB with some developers going I think RIM would get a nice turn around. Today it's all about gaming/GOOD applications. RIM just doesn't get it. This is why they keep losing numbers in the Western countries to Android, and to a lessor extent iPhone.

OpenGL ES, 4GB ram.. What do you want man? A PlayStation or something? :P

It's not all about gaming... Media has it's palce too! And never forget: BlackBerries are all about getting things done and communication.

Productivity + Media Content + Stong Communication/Social Networking + High End Hardware (we're there with the 99xx I'd say).

And don't take too long with QNX please... I want a new phone already...

I can't believe the number of RIM apologist on this site. I hope you are all employees, because as a shareholder, I couldn't disagree more.

You lovers of the status quo are exactly the problem. Instead of addressing the issues raised in the letter, you prefer to attack the messenger and competitors. While I wouldn't put it past Apple or Google to author a letter discrediting RIM, I say what's the point? RIM users already feel this way. As someone who has only ever owned Blackberries, I think the author of the letter was bang on.

Blackberry software just doesn't have the feel of other operating systems and as someone who recently purchased a Playbook and returned it a day later, I totally agree that RIM seems to have lost its capacity to innovate. My wife recently (and over my objections) purchased an iPhone. And while its not the miracle device some would have you believe, it does almost everything better than my Torch. The same couldn't be said three years ago when the first iPhone when head to head with the Bold 9000.

As for marketing, I disagree with the messenger comments, but agree RIM needs more advertising punch. Go out and hire the advertising firm that does the Telus commercials - they are Canadian and have helped Telus grow its wireless business in Central Canada with a more inferior product than its competitors.

If RIM doesn't innovate quickly, expect them to join that long list of first to market companies that ended up in the technology trash bin - Commodore and PALM come to mind.

Anyway, as a shareholder not able to sell now, I certainly hope RIM turns it around, my retirement depends upon it!

Seems like RIM is hinting that BGR is a puppet of hedge fund short-sellers. Which given the times they like to release their "Sources say" stories might be an accurate accusation.

É triste ver como esse tipo de informação meche com a cabeça das pessoas... basta um espirito de porco escrever uma cartinha e assinar como anonimo de cargo alto da RIM Blackberry que muita gente cai que nem patinho.
Eu não acredito que alguem ocupando um alto cargo na RIM Blackberry escreveria algo assim, e acho que a resposta da RIM novamente foi muito bem medida e prudente.
Ja cancei de ver babacas escrevendo na net mentiras sobre a RIM Blackberry, uma vez li um babaca escrevendo que no Playbook não era possivel ler e-mails.
É esse tipo de gente que mancha a imagem da RIM Blackberry perante aqueles que estão cheios de ansiedade, e que abraçam o consumismo desenfreado como algo capaz de preencher esse vazio.
Meu BB Torch 9800 é excelente e estou muito satisfeito, na minha opinião é uma verdadeira obra de arte e eu vou continuar utilizando smartphones e tablet RIM Blackberry enquanto os aparelhos apresentarem a excelente qualidade que tem, falem o que quiserem... minha opinião é de usuário e não de mero espectador.

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It is sad to see how this type of information handles the mind of the people ... just a pig's spirit to write a short letter and sign as anonimo over top of RIM Blackberry that lots of people falls that neither duckling.
I don't believe that someone occupying a senior position in the RIM Blackberry would write something, and I think RIM's response was again very well measured and prudent.
I'm tired of seeing assholes writing in the net lies on the RIM Blackberry, once li a jerk writing that in Playbook was not possible to read emails.
Is this type of people that stain the image of the RIM Blackberry before those who are full of anxiety, and which embrace consumerism as something able to fill this empty.
My BB Torch 9800 is excellent and I'm very pleased, in my opinion is a true work of art and I'll continue using smartphones and tablet RIM Blackberry while the equipment present the outstanding quality that must speak what they want ... my opinion is user and not of mere spectator.

BGR getting their hands on both ends of the anonymous letter. Doubtful! at this point I am disapointed that I read the first one. Didn't get pass the title on this one.

BGR has time and time again been a reliable source for inside RIM information, when times were good around here people loved all the GOOD news BGR was leaking from RIM, however when it's bad it must be fake right?

real or fake doesnt matter, you ever notice how BGR will delete a story off their blog if it turns out to be wrong?

tell me this though, as ium sure the `employee` didnt use a @rim.com account to send the email (unless they were stupid) how would you gaurantee it is who it says it is?

Unfortunate that RIM has to waste it's time responding to unsigned letters posted on anti-RIM web sites...This is my feeling on the original "so-called" executive letter written from a disgruntled employee:

Great...an unsigned letter! That takes alot of courage. I have issues with this letter and the writer:
1. Sign your name and make your comments legit.
2. Quit pretending to be "doing" your job at RIM...this type of employee action is typical of the problems.
3. Do something about your comments...not just write them.
4. You are the company...we are just shareholders.
5. Executive staff understand these issues...it requires a change in the co-workers also!
6. Trimming the dead wood at RIM is healthy...many of us have already been through this exercise in the last 2 years...it makes those who remain much more productive.
7. A job is not a "right" or "entitlement"...you need to earn it everyday.

RIM is going through change...it will survive and be a stronger company. Trust those who have guided the ship so far...change for change's sake will do nothing. The Co - CEO's have a vision and a plan...they need to execute it more effectively...and to do that they need co-workers who will step up to the plate and not criticize in an anonymous fashion on a blog site BGR which is highly critical of everything RIM. If you don't believe it, read today's newly released BGR review of the HP tablet and compare it to their review of RIM's PlayBook. BGR can't wait to cut down a RIM product. Sure BGR verified the letter and it's writer...as it was probably written in house...He-he!

1. By not signing his or her name, that does not take away from the legitimacy and reality of these problems.
2. How do you know this person isn't doing their job? I guess by the state of RIM you could argue that, but nothing about this letter says this person isn't doing his job.
3. Do something about his comments? What can he do when the company obviously isn't listening.
- "You need to split the co-CEOs"- shareholders
- "No. We couldn't do our job without each other." - Jim and Mike, co-CEOs
- "Get someONE who can then"- everybody
4. JUST shareholders? Do you understand that by holding shares of a company, you are effectively a part-owner of said company?
5. It requires more than a change in co-workers. Everyone knows, and has been saying over and over that the issues lie in the lack of guidance, guidance lies within the leader, or leaders. Change begins at the top.
6. Trim "dead wood"? How is this one of your issues, the author made that one of his gripes when he used the Storm 9530 example.
7. Sure employees aren't entitled to certain things, but do you ignore what they have to say because of it?

Half the iPhone users and nearly all Android users are former BlackBerry users. When RIM gets their QNX devices on the market it's gonna be one hell of a homecoming. I am so tired of these phones that have to be rooted and jail broke just so you can enjoy it. Android and iPhone will have the same set backs as RIM one day. How will they deal with it?
Peolpe will BBM again.

at this point it's fair to say, judging by the comments of so many that are happy with the status quo by saying stuff like 'RIM IS GOING STRONG, MY DEVICE DOES WHAT I NEED IT TO DO. RIM has been selling mediocre handsets to the masses for years and you've been happy with it, you've been complacent with the status quo, RIM has catered to you and now they're in serious trouble. keep barking about how oversea sales are huge. clearly RIM is banking on QNX to save the day, even they say it, those are going to be high end devices, that isn't what's selling overseas, it's what's selling here. so RIM is putting all they have in to US sales. sorry that is the truth, oversea sales simply do not matter and clearly aren't sustainable because if it was they'd be rolling in praises and not what they're currently rolling in.

so to everyone who can't muster negatives to their brand loyalty, cheers, it's your fault. you told RIM for years you were happy with the same device being released over and over again, yet many still defected. why you don't demand more productivity out of your expensive hardware is beyond me. i've owned 9 blackberry phones, i want RIM to succeed as much as anyone, in fact i'd be elated to watch qnx handsets take off. but your attitude, directed as those previously mentioned, is irresponsible. i'm cheering for RIM but the truth is grim at best. me saying something negative doesn't mean i'm trolling or hating on RIM. GROW UP, it's great that your device does everything you want it to. guess what, there are phones at the same prices that do the same things, and mostly inarguably better. you can make lazy comments like 'i don't care about angry birds' but that isn't want android/ios are about, android and ios at this stage in the war are just as capable at enterprise as blackberry. it should be scary. it's undeniable that RIM's laziness now has them in a panic, but the attitude around here very much so resembles palm forums not so long ago.

if you love blackberry so much then start demanding more from it. RIM has recently been more candid in the last year in response to the public so take advantage of it, telling them you want more is only going to benefit RIM. sounds like they're open to listening, and have been for a while, so quit saying you're happy with what you have, and at the same time dying for QNX.. which is it?

if blackberry does everything you need it to do then who cares about QNX right? just keep waving the overseas sales flag and ignoring reality.

"oversea sales simply do not matter and clearly aren't sustainable"

According to whose opinion?...when people make statements like this without any facts they just really shows how useless their posts are.

Try travelling overseas and sit in an airport lounge...then tell me how many BB's you see. Please take off your US glasses and see the world for the global market that it is.

well, according to investors and developers and stock owners, they don't seem to be so happy, but if oversea sales are so grand, why would they be anything else, it's great that you see a ton of blackberry's overseas, you won't see a ton of qnx devices overseas period. the devices you're referring to are low end phones you wouldn't want to use today, they're being used because they are cheap and flexible. those people won't be buying high end qnx handsets, which rim is banking their future on.

I am not so sure why you are so certain with your points...QNX will be the future of RIM and it will go overseas in time. We'll see...too many have counted out RIM before...they are resiliant.

Before I post my response, I would like to make clear (before anyone starts flaming me for my opinions), that I am indeed a Blackberry fan. My opinions aren't meant to put RIM down or anything.

First of all, I do not find addressing concerns brought up by an anonymous person to be obviously difficult. The employee had clearly outlined the company's downfalls in that letter and these issues were not addressed in RIM's response. Instead, whoever wrote this response concentrated on showing their financial numbers. This was not the central focus of the open letter that the employee wrote. Maybe you (whoever wrote the response) should focus on those eight points.

Secondly, you assume that the employee made no effort or failed to constructively discuss with fellow co-workers about these problems. Just because the top executives did not hear about the issues from the employees doesn't mean the issues in the letter were not discussed or were not brought up at all. I see this as an attack on the employee and the fact that you aren't taking this letter as seriously as you should. The next part of the letter goes on to say that you aren't sure whether or not an actual employee wrote the letter. This point is irrelevant in all aspects. What you should be doing is looking through those eight points and asking yourselves, "Is this true?" If so, "What are we going to do about this?" The mere fact that you say that your company is "aggressively addressing" the company's challenges and opportunities is not much. WHAT are you doing to "actively address" those issues and HOW are you doing so? By answering those two questions, you are showing the public that you are serious about this.

Next, the following paragraph goes on to vaguely talk about your transition into I have absolutely no idea what. Maybe to a better business that can better compete with Apple and Android manufacturers? Honestly though, I have not seen any differences and since you are "nearing the end of a major business and technology transition", don't you think we should see some improvement? The next part of the paragraph goes on list your financial status, which I see as irrelevant.

I would just like to say that whoever wrote this letter obviously didn't take this as seriously as they should have. Maybe you are in denial or you simply do not believe the observations of this employee. Either that, or maybe you're too stubborn to bother listening to an employee. Like I said though, I still love Blackberries, but this letter IS REAL so some high level executive should be back to the meeting room with the management team discussing possible action!

This is so sad, to see so many RIM downers in the industry is just so sad. In the past couple of years, the tech industry has been a "copy cat game". I will start with video games and make my way down. When call of duty modern warefare came out, what we knew as good FPS changed. Every FPS after this game looked the same felt the same and a trend begun. I see the cell phone (smart phone) to be the same, apple has changed the game and if your device doesn't look, feel, or taste like an iphone its no good. But if you follow trends you will now notice, Call of duty is now receiving massive backlash from the same people who made it the best game ever. Its sad to see how the tech industry has turned to trends and what's "hype", not nessecary what's good. Years ago you looked forwarded to getting a quality device that suits your personal needs, now its all about what everyone has, or don't have. Everyone is mad because BB's aren't like Iphone or andriod phones. BBs do what they are supposed to do, and they do it well! Iphones do their thing and Andriod same... I blame the media and idiot bloggers who feel every device should be the same.(Some idiot wrote physical keyboards are dead). The reason why RIM is suffering in the States and doing SO well intentionally is simple; Americans are trend followers... If it looks different its no good.

*Sorry for the rant, but RIM is not going anywhere, they are different and they are good at what they do, Can they be better? YES, but to try and write them off as soo many of you have been doing is just stupid*

the fact that theres a debate at speaks volumes to how good RIM has at least been in the past. while a lot of your comment highlights truth, it isn't always about what's the hype, it's more the fact that when iphone/android got big blackberry owners, myself included saw that they were doing email/web browsing and development better, i'm not even sure this can be argued, sure blackberry's work, if they didn't RIM wouldn't exist anymore, but there's nothing wrong with people wanting their device to work better. negative criticism is entirely healthy for industry. i've worked in a lot of restaurants, the most successful ones are the ones that focus on the negative feedback because it means your'e listening to your customers. long has RIM been ignoring this and if it'd been confronted years ago properly these discussions wouldn't even need to be had. i don't think RIM should copy anything else, but i do think when they're selling phones at a competitive/identical price point to android and iphone the functionality should match the charge.

Negativity is not healthy when you are being bashed for not being "like the other guy". Burger King/ Harveys/ Mcdonalds, all make burgers, one happens to cook on a grill, other 2 "cooks" theirs. They taste different, mcdonalds has great marketing so they are more popular does that mean they are better? point is, if your restaurant was constantly getting negative reviews no one will come. Come on, everyone can admit RIM has been receiving harsh reviews and critique from everyone and their MOM!

RIM responds, "..it is particularly difficult to believe that a “high level employee” in good standing with the company would choose to anonymously publish a letter on the web rather than engage their fellow executives in a constructive manner..." Why is this so difficult to believe? Clearly, whoever wrote this letter is at the end of his/her rope and doesn't feel it possible to engage fellow executives constructively. The simple fact that RIM has already responded publicly is probably far more than could have been expected had these points been raised in an internal meeting. RIM's response leads me to believe that the company is satisfied with becoming the Nokia of smart phones and strategically believes that volume trumps innovation.

Forgive me, but let me try to bring a more positive approach to this discussion. I have been a loyal Apple customer since 1984. I even bought the first Mac portable which was more like a suitcase. I drove to Buffalo to snag the first iPhone and unlocked it myself by programming code for a few hours. I also went to the US to buy my first iPad. Before the iPhone, I was a RIM customer as far back as when they launched their first e-mail pager. Yes, I left RIM for the iPhone and iPad but now i"m back with the Torch and the PlayBook. I think I can be objective in this discussion.

Both RIM and Apple are trailblazing companies. The iPhone and iPad are great products for those who don't want the best of the best. I'm not saying that the Torch is the best of anything, but it's a solid business phone with a keyboard that is superior to the screen keyboard on the iPhone (at least for me). When something like the Torch comes out with QNX, it will leapfrog over Apple's system software and it will be their turn to catch up. That said, I completely agree that RIM has to vastly improve its SDKs so people can write apps that can take advantage of QNX. It's not only about the hardware, but the PlayBook is by far the best tablet out there both in terms of its hardware and its operating system. If RIM concentrates on developer relations and their SDKs, as they say they will, then the software will come. In the meantime, how many apps do users of the PlayBook really need? A tech blog said today that there are about 100 really useful apps for Apple products and the rest are basically useless. RIM needs to focus on the critical ones like Skype. There's a core of really useful third party applications and that's where the focus needs to be to get them to the PlayBook as quickly as possible.

The main point I want to make is that the market, an irrational force of greedy bastards who only care about their profits and not about the well-being of customers, somehow got into its collective head that RIM should be going after the same customers as Apple. Well guess what folks. Apple did not set out to create the iPhone or iPad for business users. It tried to make the simplest possible devices to use. RIM has a different worldwide client base and its products should reflect that regardless of how the financial market wants RIM to go after Apple customers.

How many of you recall that Steve Jobs was entirely opposed to third party apps for the iPhone? Market forces drove him to reverse that decision. Everyone thinks he's a hero but a lot of his success lately is because he had to bend to the public will. Oh, and the first version of the iPhone was so bad when it was released that it was unusable for the first couple of months until system updates made it functional. But I digress.

The point is that RIM is a very healthy company with a lot of cash to get the company where it needs to go. Yes, changes will be made. No doubt much of what the author of the anonymous letter said is true, but no company is without its challenges. Let's keep supporting RIM, and the development of its QNX devices. They deserve our support as well as the support of the market even if the market doesn't know it. I grew out of the iOS software because it isn't powerful enough. Customers need other companies to strive to do better. RIM has done that with the PlayBook and the other devices and apps will follow.

Steve Jobs fakes his objection to 3rd party developers initially because the SDK was ready to be released at that time of launch.

Steve Jobs fakes his objection to 3rd party developers initially because the SDK was ready to be released at that time of launch.

First of all, to answer to something I read here: I live in France and I don't recall seeing anyone with a Torch and I rarely saw anyone with a Bold (I own one). But I saw many people with Curves and Curves 3G. The way I see it, in France when someone wants an high end device, it's an iPhone. BlackBerries (Curve) are very popular amongst girls and young women because they text a lot. Other people don't like BB's small screen while browsing, compared to touchscreen devices. BBM isn't really popular here because almost everyone has unlimited SMS/MMS. Here, people buy BBs because of the keyboard and because of the "BlackBerry" brand. Moreover, unlike iPhone or Android apps, the majority of the main BB apps are exclusively in English.

Speaking of the open letter, RIM has to compete against Apple, Google and Microsoft. These are true monsters, on a whole different level of possibilities compared to the Canadian firm. To be successful, RIM doesn't have any choice : the first QNX fully powered device has to be outstanding, whether it is from a specs, OS or apps POV. The Bold 9900 isn't that device.

BlackBerry needs a totally new OS, visually impressive and very user-friendly. They also need to use the Android Market by permitting Android developers to port, say, with only a simple click, their Android-based apps on the App World. Concerning the specs, they need the Bold keyboard, an over-resolved screen like the iPhone Retina display, etc. It has to be outstanding, because everyone's waiting for QNX to save BlackBerry. RIM said they're going to focus on QNX powered smartphones, therefore I am quite confident concerning the device itself. What worries me is that meanwhile, BB unsatisfied users will keep on switching to iPhones and Androids (I, too, am thinking of testing an Android device until the QNX BB surfaces). I just hope that selling cheap Curves will keep RIM's head out of the water.

Oh, and there's that thing I like to add almost everywhere I write about BlackBerry.
Why isn't BBM integrated in the SMS app? I mean, why should I switch to BBM when I want to write to one of my contacts who owns a BlackBerry? If I have the contact's PIN, my SMS should automatically be a BBM, don't you think? That's simple logic.
Apple implemented this feature immediately with their iMessage, RIM should have done it YEARS ago.

Love this classic Apple "innovation". This functionality is part of BBM. You can add any SMS contact, BB or not, to BBM. Same as iMessage, yet, done long before iMessage. The BBM app can include BBMs and SMS.

So, SMS is integrated into the BBM app. Has been for a long, long time.

I have loved my Blackberry for the last 2 years that i have had it and now am enjoying my Playbook as well. However, there are many things about RIM that really need to change in order for them not to keep losing mrket share.
1. They need Apps. We are living in the age of the App and with iPhone and Android getting all the premium apps it is getting harder not to change devices. RIM i think is relying on their presence in the corporate world to keep them alive, but i know first hand that they will lose out here if they dont get enterprise specific apps. I am a doctor and unfortunately there are so many useful apps on iOs and Android that i am running out of reasons not to change. I think RIM needs to encourage developers and call me ignorant but why cant they get developers to send RIM their iOs and Android apps, and RIM developers convert them to compatible Blackerry apps? Why wouldnt people then want a device with a kick ass physical keyboard and all the apps that the other platforms offer? RIM should also make this a free service, as they will be still making money on the sales of these apps. YOU NEED MORE APPS!!! The native SDK for Playbook should havebeen released with the Playbook.
2. They need o improve their efficiency and their PR and Marketing teams. If they say a product is coming out in q1 then it would be nice if it came out in the first month of q1 as opposed to the first month of q2! They also need to release a finished product, and not one that needs 2 months of updates to become functional. They need to market their products better so that people dont just go for the hype of the iPhone because thats all they hear on tv and radio and on the net etc.
3. They need to reduce the number of phones that they are making. They should only make the bold, torch, full touch screen and pearl. that might be too many but this way they save on producion and developers have less diversity to deal with.

I love my Blackberry 9700, i love the phone functionality, i love the email, i love the build quality. i hope RIM listens to their customers and acts fast otherwise no blackberries will be sold (not even to enterprise) and rim will faulter. I hopethis doesnt happen and I hope RIM does change and stay strong into the future.

I really hope rim take a minute and think about what is said on that letter. rim has lost direction and innovation. that is while i switch to android

O.K. They took 1000 steps forward and 100 steps back. They admitted to it and they are driving forward. If you want to be constructive you have the balls to walk into the CEOs office and speak.
If you love your company you don't do your laundry out in the open like that.
I don't know what RIMM employees think about this but I hope they stand strong and know that they are down but not out.
F the people that are getting on Crackberry to just kick us when we are down.

I love my bb and yes I'm glad the phones are improving but I am now and always will be a blackberry user.

It is hard to put my disappointment about RIM's answer to the Open Letter in words. The PR doesn't address any of the mentioned 8 points in the letter. Instead it moves the subject to the balance sheet, strong profitability and substantial international growth. I would be too ashamed and resign today.

It does not look like RIM developed a communications strategy to deal with the issue of the open letter. They responded immediately by fighting fire with fire, splicing some ill-timed adverbs into a letter that does not provide any solutions or address any of the open letter's concerns. Rather, their letter tries to build confidence in areas that do to the recent press, should not be debated at this time. As a company that has taken a beating in the press, there is no point in acknowledging how how many units they've shipped or available cash on hand as the key strengths because nobody at this point cares. If RIM wants to respond with a letter, they should explain where they are going as a company by showing how they will harness technology to get there - this was one of the main concerns of the letter written to RIM.

RIM should not be saying "there is much excitement and optimism within the company," - be bold and say that your company and its employees are committed to providing its customers with the newest, leading-edge technology, then show examples of how you are going to achieve this to provide context for customers. Bottom line, the consumers - or analysts for that matter - reading this letter don't care about streamlining or net sales figures from the last quarter, they want to hear confidence in a company that will provide the very best smartphone in the market. Confidence is lacking and the letter from RIM is a sure sign they need help in many areas, including communications. Hopefully, they get this help sooner than later.

It does not look like RIM developed a communications strategy to deal with the issue of the open letter. They responded immediately by fighting fire with fire, splicing some ill-timed adverbs into a letter that does not provide any solutions or address any of the open letter's concerns. Rather, their letter tries to build confidence in areas that do to the recent press, should not be debated at this time. As a company that has taken a beating in the press, there is no point in acknowledging how how many units they've shipped or available cash on hand as the key strengths because nobody at this point cares. If RIM wants to respond with a letter, they should explain where they are going as a company by showing how they will harness technology to get there - this was one of the main concerns of the letter written to RIM.

RIM should not be saying "there is much excitement and optimism within the company," - be bold and say that your company and its employees are committed to providing its customers with the newest, leading-edge technology, then show examples of how you are going to achieve this to provide context for customers. Bottom line, the consumers - or analysts for that matter - reading this letter don't care about streamlining or net sales figures from the last quarter, they want to hear confidence in a company that will provide the very best smartphone in the market. Confidence is lacking and the letter from RIM is a sure sign they need help in many areas, including communications. Hopefully, they get this help sooner than later.

It does not look like RIM developed a communications strategy to deal with the issue of the open letter. They responded immediately by fighting fire with fire, splicing some ill-timed adverbs into a letter that does not provide any solutions or address any of the open letter's concerns. Rather, their letter tries to build confidence in areas that do to the recent press, should not be debated at this time. As a company that has taken a beating in the press, there is no point in acknowledging how how many units they've shipped or available cash on hand as the key strengths because nobody at this point cares. If RIM wants to respond with a letter, they should explain where they are going as a company by showing how they will harness technology to get there - this was one of the main concerns of the letter written to RIM.

RIM should not be saying "there is much excitement and optimism within the company," - be bold and say that your company and its employees are committed to providing its customers with the newest, leading-edge technology, then show examples of how you are going to achieve this to provide context for customers. Bottom line, the consumers - or analysts for that matter - reading this letter don't care about streamlining or net sales figures from the last quarter, they want to hear confidence in a company that will provide the very best smartphone in the market. Confidence is lacking and the letter from RIM is a sure sign they need help in many areas, including communications. Hopefully, they get this help sooner than later.

It does not look like RIM developed a communications strategy to deal with the issue of the open letter. They responded immediately by fighting fire with fire, splicing some ill-timed adverbs into a letter that does not provide any solutions or address any of the open letter's concerns. Rather, their letter tries to build confidence in areas that do to the recent press, should not be debated at this time. As a company that has taken a beating in the press, there is no point in acknowledging how how many units they've shipped or available cash on hand as the key strengths because nobody at this point cares. If RIM wants to respond with a letter, they should explain where they are going as a company by showing how they will harness technology to get there - this was one of the main concerns of the letter written to RIM.

RIM should not be saying "there is much excitement and optimism within the company," - be bold and say that your company and its employees are committed to providing its customers with the newest, leading-edge technology, then show examples of how you are going to achieve this to provide context for customers. Bottom line, the consumers - or analysts for that matter - reading this letter don't care about streamlining or net sales figures from the last quarter, they want to hear confidence in a company that will provide the very best smartphone in the market. Confidence is lacking and the letter from RIM is a sure sign they need help in many areas, including communications. Hopefully, they get this help sooner than later.

Isn't this all a bit like a self fulfilling prophecy? The more bad stuff you read, the more chance there is of believing, and it all becoming true.

This letter is BS. It's like saying that all music artists should sing like Rihanna because that's what the majority of people want. Targeting the majority is not what every company wants. Think about it, we would end up with idiotic products in any market. Did it ever occur to you guys that maybe RIM doesn't want to have a 90% market share?

This "open letter" was beyond spot on! I love my Blackberry but couldn't agree more with what is posted in this letter. I would love to see RIM at least attempt half of what this letter had in it.

I know many of you feel that I've abandoned the BB, but I just recently went to the HTC Sensation. I had my BB 9700 for two years and loved it! But Android could do so much more that I wanted. I really love BB and miss many of the features. I love them so much that if they came out with a phone that was comparable to Android it would be the PERFECT phone for me. I would even be willing to pay the full price for the phone since I would not be able to upgrade for two years. But from everything I had been reading...it's like another year before we get anything close. OS7 sounds better than OS6...but it still doesn't compare with what Android can do. JMO.

I want to continue to use RIM products but it sounds like management doesn't care how much they've slipped and how much further they're falling behind.