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30 Comments

Posted by molina1230 Thursday, Dec 04, 2008 1268 days ago

I have icall manager light, but how come I only have five profiles instead of eight? I could sure use that "block unknown caller" profile.

 
 
Posted by Belbarid Thursday, Dec 04, 2008 1268 days ago

I get a Missing Module error with the free trial I downloaded from Crackberry.

 
 
Posted by karier13 Thursday, Dec 04, 2008 1268 days ago

I am trying both Black & Whitelist and iCall Manager Lite. It was mentioned they are on sale for $25 but I can't imaging why you would want both on your phone. I haven't done much with them but will probably keep one and it will probably be iCall. I got them from the iSoftware website and they are on sale there for $18 each. Plus they have a free program to go along with them. I hope it keeps away unwanted calls. I also printed out the manuals from their website and will go thru them. Thanks for the review it was great.

 
 
Posted by Belbarid Thursday, Dec 04, 2008 1268 days ago

The downloaded .zip on the website contains the missing module

 
 
Posted by jackie treehorn Thursday, Dec 04, 2008 1267 days ago

I get the same thing when I downloaded the from the ota link. Would have been a cool app if it would work properly

 
 
Posted by esaiBB Friday, Dec 05, 2008 1267 days ago

Nice theme! What is it and is it on a Bold?

 
 
Posted by sigmamason Friday, Dec 05, 2008 1266 days ago

Do people actually read the articles? If they did...then questions like the above would not exist.

It is a software that you have to download and install on your BB. It is designed to filter calls for you. Can help get rid of the pesky ex-girlfriend/boyfriend or bill collector as the software allows you to blacklist certain phone numbers and send them straight to voicemail or pick up/hang up or busy tone.

 
 
Posted by Alfonso Faustino Friday, Dec 05, 2008 1266 days ago

I wanted to try the trial version, but it doesn't work; so, I contacted the support email yesterday afternoon, 4-December-2008, and they have not responded.

/s/ Alfonso Faustino

 
 
Posted by Alfonso Faustino Friday, Dec 05, 2008 1266 days ago

Like the previous post, I get the following error message when I downloaded the trial version to my Bold:

"Error starting iCallManagerLight: Module 'iCallManagerBg' not found."

Still no response from customer support.

/s/ Alfonso Faustino

 
 
Posted by Alfonso Faustino Monday, Dec 08, 2008 1264 days ago

Soleil (sp?), The Developer, emailed me back -- the reason for his delay in getting back to me was that his grandmother died.

He provided me the steps to fix the error message I've been getting on the trial version.

Thanks, Soleil.

/s/ Alfonso Faustino

 
 
Posted by Alfonso Faustino Monday, Dec 08, 2008 1263 days ago

I followed Soleil's directions; and, this product works well with my BlackBerry Bold -- I love it! As several posts stated, this program is "rock solid."

Thanks, Soleil, for the directions for the Bold's installation.

/s/ Alfonso Faustino

 
 
Posted by DigitalMofo Friday, Dec 05, 2008 1266 days ago

i bought the pro app for 20 bucks, had it on 3 devices, bout 15 different os's ... rock solid.

And i know if you ask kindly while buying the pro version, you'll get a light version with license added to it. Not only the app is nice, but also the person who distribute it.

 
 
Posted by rumour Saturday, Dec 06, 2008 1266 days ago

I had them both for a while and consider both programs my personal secretary... i was able to purchase black and white list and after getting a key the icall manager used the same key- yeppie for me! Great program!

 
 
Posted by Outrigger Saturday, Dec 06, 2008 1266 days ago

Does anyone here has it running on the Bold? It worked flawlessly when I had the 8820 but it doesn't run on the Bold and I get errors and freezes.

 
 
Posted by Anonymous Monday, Dec 08, 2008 1264 days ago

i tried it on the bold and its not working. I have a few numbers set to block them but they always go through. Right now I'm using the trial version and if it would work i would consider buying the actual program

 
 
Posted by Alfonso Faustino Monday, Dec 08, 2008 1263 days ago

The progam is perfectly running on my Bold. Here is the email I got from the developer when I had problems with the program:

"Alfonso,
I'm sorry for not reply your email in a past 4 days. I'm a developer of this application and I do support too. I went to my great grandmother's funeral for 4 days and really sorry again for slow response.

To solve this problem:
1. Remove/Delete iCall Manager from your Blackberry phone
2. Point your Blackberry's browser to http://download.i-softwarelabs.com and download the software directly to your phone.

And you have to set app permission too:
1st steps:
1. In Blackberry home screen, select Blackberry menu --> Options --> Advanced Options --> Applications And then scroll to iCallManagerLight
2. Select Edit Permission menu
3. Scroll to and change: Interactions --> Input simulation to ALLOW
4. Scroll to and change: Connections --> Phone to ALLOW
5. Scroll to and change: Interactions --> Cross Application Communication to ALLOW
6. Scroll to and change: User Data --> Organizer Data to ALLOW

And 2nd steps:
1. Launch iCall Manager Light
2. Select Preference --> set Keystroke priority to 15

Let me know if you have questions or problems, I'll reply your email shortly.

Sincerely,
Soleil
Application Developer, Technical support."

/s/ Alfonso Faustino

 
 
Posted by Starku Sunday, Dec 07, 2008 1265 days ago

According to the article, it says that you can set it to "Mute Tune," where it will not ring, nor will it vibrate. However, knowing that someone called me is very important during the day. Sometimes, my job calls me while I'm in class, and getting back to them is very important, it means more hours (which translates to more money) and makes me that much better of an employee (I'm trying to get a promotion as a position is opening that will result in a pay raise). So, I'm wondering if this app has the ability to make a vibrate only for calls (as the profiles I have now have exceptions for my custom ringtones, and that could be bad).

 
 
Posted by Anonymous Sunday, Dec 07, 2008 1264 days ago

Is this available on the Verizon storm?

 
 
Posted by Anonymous Monday, Dec 08, 2008 1264 days ago

Tech support for Bold:
1st steps:
1. In Blackberry home screen, select Blackberry menu --> Options --> Advanced Options --> Applications And then scroll to iCallManagerLight
2. Select Edit Permission menu
3. Scroll to and change: Interactions --> Input simulation to ALLOW
4. Scroll to and change: Connections --> Phone to ALLOW
5. Scroll to and change: Interactions --> Cross Application Communication to ALLOW
6. Scroll to and change: User Data --> Organizer Data to ALLOW

And 2nd steps:
1. Launch iCall Manager Light
2. Select Preference --> set Keystroke priority to 15

And for "Error starting iCallManagerLight: Module 'iCallManagerBg' not found.":
1. Remove/Delete iCall Manager Light from your Blackberry phone
2. Point Blackberry's browser to http://ota.i-softwarelabs.com and download the software directly to your phone.

 
 
Posted by Tamer 1972 Wednesday, Jan 07, 2009 1233 days ago

the drop call function doesn't work. when i select it it sends callers to voice mail. how do i fix this

 
 
Posted by ehickman Thursday, Jan 22, 2009 1219 days ago

I do know if your problem has been resolved yet, but I had the same problem and this is what i software labs said for me to do:

1. Keystroke permission. Make sure your phone allow to change Keystroke Injection to allow.

To check: Select Options--> Advanced Options --> Applications --> iCallManagerLight

Select Edit Permission and look at Interactions --> Keystroke Injection

Make sure it’s set to Allow (sometime it revert back to Deny even you was set it to Allow)

2. Change Keystroke priority to maximum value.

To change: Launch iCall Manager Light and then select Preference menu.

Change Keystroke Priority to 17

I do hope that this helps you!!

 
 
Posted by ehickman Thursday, Jan 22, 2009 1219 days ago

I purchased the application back in December for my Blackberry Curve 8330, initially there were some issues in which the application was operating improperly, but after some great support/help from i software labs, the application is working much better, & I would recommend it to everyone!!
If you encounter any issues/problems, feel free to contact i software labs for assistance, they WILL get back with you as soon as possible.

 
 
Posted by someguyoverthere Tuesday, Oct 27, 2009 941 days ago

"feel free to contact i software labs for assistance, they WILL get back with you as soon as possible."

I take exception to that statement- as stated below, I have been emailing them for over two weeks and have received no response whatsoever!

 
 
Posted by someguyoverthere Tuesday, Oct 27, 2009 941 days ago

My pearl was replaced (warranty issue) and because my phone has a new PIN, my activation code no longer works. I have been trying to contact support for over two weeks, but have received no response whatsoever. I thought this was a great product, but now I feel as if I have been scammed or cheated.

 
 
Posted by bmaunders Monday, Feb 01, 2010 843 days ago

The posting above about a replacement phone is exactly correct. The software code is of a poor design in that it only loads with the pin of the phone. You buy the software and provide the pin...and they give you the password to load requiring the pin for that phone. If you replace your phone as I did in December due to it crashing all the time, I have a new pin. I did the backup to my blackberry putting the software back on but it then says the trial period has expired and reload...I try but it fails as it wants a pin..if you enter the new pin it won't load and it you enter the old pin which came in your email it won't load.

You contact the site email or respond to the original email which was iberrysupport@hotmail.com and it rejects back saying the new email is support@-softwarelabs.com

From: iberrysupport@hotmail.com [mailto:iberrysupport@hotmail.com]
Sent: Tuesday, January 12, 2010 9:10 PM

Subject: Vacation reply

Dear Customer,

We are working to improve the support experience.
The old support email address of iberrysupport@hotmail.com has changed.

The new support email address is: support@i-softwarelabs.com
All user enquiry should be submitted to the new email address.

Please accept our apologies for any inconvenience this may cause.

Customer Service.
www.i-softwarelabs.com

I sent an email to the supposedly correct email and it rejects back from the same iberrysupport email. I go to the site and it shows the iberrysupport email yet. Click on several tabs such as QNA and the others there and the site is under construction. Ironically the CEO is involved in a couple of other sites so tried sending a message to him there.

The code on this software should be set for the purchaser to login and enter the old pin to get a new pw...something similiar to when SNAGIT is reloaded. This is very poor coding and unless they start providing customer support this software is not worth any money as eventually one will have to upgrade or trade out the phone...and it will not work anymore.

Sorry but until they fix the problems in the code and start answering their mail don't spend a cent on it.

 
 
Posted by kamranata Thursday, Feb 11, 2010 834 days ago

Exactly, I am in the same boat. I had to change my BB and now I can not get the software transferred to new one.
I have written several mails(support@-softwarelabs.com) but there is no reply what so ever.
Web site does not have any contact info, no feed back procedure, way to change pin, or one can find some help.
I liked the software and wanted to have that on my new BB but with this kind of customer service, I am not spending a penny buying software again.
If any one has an alternate solution please do post the link and may be little review

 
 
Posted by kamranata Thursday, Feb 11, 2010 834 days ago

Exactly, I am in the same boat. I had to change my BB and now I can not get the software transferred to new one.
I have written several mails(support@-softwarelabs.com) but there is no reply what so ever.
Web site does not have any contact info, no feed back procedure, way to change pin, or one can find some help.
I liked the software and wanted to have that on my new BB but with this kind of customer service, I am not spending a penny buying software again.
If any one has an alternate solution please do post the link and may be little review.

 
 
Posted by ekwesion Saturday, Mar 13, 2010 804 days ago

Wow. I thought I was the only one who was in this predicament. I had the icall manager light application for a couple of months and after replacing my defective blackberry and transferring all my apps to the new one, I suddenly have the trial version due to my pin number being different. It's like I never purchased the app. I tried contacting customer support on their website and I also sent numerous replies to the original email they sent me with the registration code and I have not received a single response! There isn't even a phone number to contact them directly. This sucks! For such a popular application, it's unbelievable that there is no support for customers. Once you buy this app, you're on your own! I advise anyone reading this: DO NOT BUY ANY ISOFTWARE LABS CALL FILTERING PRODUCT!

 
 
Posted by thafemann Friday, Apr 09, 2010 777 days ago

Hey all,

I think this would be a great product, if it worked. I have been struggling with it for a few weeks now thinking I am doing something wrong. I have done ALL kinds of stuff trying to get it to work and can't.
One bright spot, I did contact support and they helped me with a registration problem when I switched blackberries.
Now, if they can get it working, it would be cool.
Their web site is in need of improvement. It works as well as their product. :( I hope they get their act together because if this product works, it will be awesome! As a paying customer, knowing what I know now, I would find another product right now.
Speaking of that, does anyone have another product that actually DOES work?

Addition: I have been trying to get support for this product for a while. NONE! Doesn't exist! I paid $18 for the Light product a few weeks ago, before they dropped the price. I have it installed, my blackberry crashes ALL the time (5-8 times per day) and yet this program has to block a SINGLE call. I uninstalled it this morning and installed another app which cost $5.
As of today, 4/9/2010, DO NOT BUY THIS APP. YOU WILL BE SORRY!

 
 
Posted by kamranata Wednesday, Apr 14, 2010 771 days ago

Could you write the name of other app you installed... and how is it doing?
Thanks