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Review: i,Call Manager Light for BlackBerry

By Ryan Blundell on 4 Dec 2008 11:52 am EST
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iCall Manager Light

Call me crazy, but I remember that tag line from somewhere. Oh yes! It use to be attached to an application called Black & Whitelist by i,SoftwareLabs . I reviewed Black & Whitelist way back in the beginning of May and was quite impressed with the application.

Now, I have set my eyes upon iCall Manager Light. Essentially, it offers a similar call management solution as Black& Whitelist, but adds a few more ingredients to the stew.

This time around, iCall Manager Light let's you create custom profiles to manage your calls. Once again i,softwarelabs has given my freedom back, this time, in style.

For those who have no idea what I'm talking about, close your eyes an imagine this; You are on a date and the night is going splendidly. You gaze into each others eyes, and lean in for your first kiss. Your phone rings - you forgot to set it to vibrate. Your ring tone is embarrassing enough to break the moment. With iCall Manager Light, you could've sent the call directly to voicemail, mute the tune or hang up on the call.

I can hear the hamster wheel turning in your head. Once you finish setting up the second date, have a look at the full review

Hello? Is it me you're looking for?

According to i,SoftwareLabs, iCall Manager Light is compatible with Berrys running on OS versions 4.2, 4.3, 4.5, 4.6 and higher. As always, make sure you have set the permission correctly to help iCall Manager Light work for you. It's all about the give and take folks! Though the basic menu idea is the same for both iCall Manger and Black Whitelist, the interface for iCall Manager is much sexier! Have a look at the menu:

iCall
the main menu

The upper half displays the profile currently in use. The bottom half is divided between iCall's call log and the preferences section. Let's have a look at each.

Profiles

There are many more options to choose from than Black & Whitelist. iCall Manager Light comes equipped with 8 profiles;

Off Mode - turning off all filters, every incoming call goes through

Do Not Disturb - rejects all incoming calls

Blacklist - rejects numbers found on the Blacklist

Whitelist - only numbers found on the Whitelist will go through

Address book - only numbers from the address book will go through

Address book plus Whitelist - numbers from the address book AND the Whitelist are accepted

Address book minus Blacklist - incoming calls from the address book are allowed. Blacklisted calls are still rejected

Block unknown/private numbers - self explanatory

You have the ability to potentially create an unlimited number of profiles, providing a lot of freedom for you and rule after rule for others. All of the profiles, including the original 8 profiles, can always be edited, renamed and deleted, depending on what you need. There are even different icons you can assign for your profiles. I wonder if they thought about giving us the ability to use our own images?

iCall
easily switch between numerous profiles

One of the options you can edit is the way the application handles an unwanted call. There are three ways:

Drop Call - the incoming call will be ended and the caller will hear a busy tone

Mute Tune - your Berry will not vibrate or ring, essentially not disturbing you with who the person is and what they are selling

Hang Up - no need to say goodbye, iCall Manager will just shut them down

iCall
every action of a profile can be modified

Call Log

So, now my profiles are set up and ready to for the call to come through, or at least try. Initially, the Call Log section is empty, so I wait for it to fill up. Sigh, I wait, and wait and wait, and there's no love for me. Luckily, I can access the native phone log application from within iCall Manager and manage the numbers there. Highlight a log entry and choose "Send to iCall Manager. By doing this you can add the entry to your Blacklist, Whitelist or Block Private/Unknown. If none of these suit your fancy, you can hit Options and choose to select from all of your Profiles.

iCall
address the native call log or address book

iCall Manager's Call Log will only track incoming (Whitelist calls and blocked calls). Seeing how this is an incoming call manger, there's not really any need to log outgoing calls. Besides, the outgoing calls can still be accessed, and managed, through the native call log. Entries in the call log can be viewed or deleted. Highlighting a specific entry will give you the ability to call it directly from the application.

Preferences

The ability to "Send to iCall Manager" can be disabled while accessing your Address Book, Call Log or both. You can also choose to keep the call log until the end of time or 1, 7, 15 and 30 days.

iCall
preferences

Though Black & Whitelist is easier to manage, the settings in iCall Manager Light are much more powerful. I had mentioned in my Black & Whitelist review that the odd unwanted call did go through. This issue has yet to come up with iCall Manager. Of course Black & Whitelist has updated from 1.32 to 1.51 since then.

I,SoftwareLabs offer a "Check for Update" feature to make sure you are always working with the newest version. You can also get details on the changes, and what issues were addressed.

Hanging Up

iCall
thumbs up from CrackBerry!

Psst... don't tell Black& Whitelist, but I think I prefer iCall Manager Light. It simply adds more features, from custom profiles to rejected call management. Not one call slipped by its watchful eye. No longer will I be distracted by my vibrating BlackBerry, wondering who is interrupting me. Access to your native call log and address book will definitely save you the time of inputting entries manually. I really hope they will let us use our own images for the profile thumbnails. Updates will also be available to you for free. Speaking of free, there is a free trial available. You can pick up iCall Manager Light from the CrackBerry store for $25.00. For a limited time, you can pick up both Black & Whitelist and iCall Manager Light for $25.00.

Pros

  • same powerful tools as Black & Whitelist plus a wee bit more
  • create unlimited profiles
  • beautiful interface

Cons

  • cannot add your own images

Download / Purchase


30 comments

molina1230

I have icall manager light, but how come I only have five profiles instead of eight? I could sure use that "block unknown caller" profile.

Belbarid

I get a Missing Module error with the free trial I downloaded from Crackberry.

karier13

I am trying both Black & Whitelist and iCall Manager Lite. It was mentioned they are on sale for $25 but I can't imaging why you would want both on your phone. I haven't done much with them but will probably keep one and it will probably be iCall. I got them from the iSoftware website and they are on sale there for $18 each. Plus they have a free program to go along with them. I hope it keeps away unwanted calls. I also printed out the manuals from their website and will go thru them. Thanks for the review it was great.

Belbarid

The downloaded .zip on the website contains the missing module

jackie treehorn

I get the same thing when I downloaded the from the ota link. Would have been a cool app if it would work properly

esaiBB

Nice theme! What is it and is it on a Bold?

sigmamason

Do people actually read the articles? If they did...then questions like the above would not exist.

It is a software that you have to download and install on your BB. It is designed to filter calls for you. Can help get rid of the pesky ex-girlfriend/boyfriend or bill collector as the software allows you to blacklist certain phone numbers and send them straight to voicemail or pick up/hang up or busy tone.

Alfonso Faustino

I wanted to try the trial version, but it doesn't work; so, I contacted the support email yesterday afternoon, 4-December-2008, and they have not responded.

/s/ Alfonso Faustino

Alfonso Faustino

Like the previous post, I get the following error message when I downloaded the trial version to my Bold:

"Error starting iCallManagerLight: Module 'iCallManagerBg' not found."

Still no response from customer support.

/s/ Alfonso Faustino

Alfonso Faustino

Soleil (sp?), The Developer, emailed me back -- the reason for his delay in getting back to me was that his grandmother died.

He provided me the steps to fix the error message I've been getting on the trial version.

Thanks, Soleil.

/s/ Alfonso Faustino

Alfonso Faustino

I followed Soleil's directions; and, this product works well with my BlackBerry Bold -- I love it! As several posts stated, this program is "rock solid."

Thanks, Soleil, for the directions for the Bold's installation.

/s/ Alfonso Faustino

DigitalMofo

i bought the pro app for 20 bucks, had it on 3 devices, bout 15 different os's ... rock solid.

And i know if you ask kindly while buying the pro version, you'll get a light version with license added to it. Not only the app is nice, but also the person who distribute it.

rumour

I had them both for a while and consider both programs my personal secretary... i was able to purchase black and white list and after getting a key the icall manager used the same key- yeppie for me! Great program!

Outrigger

Does anyone here has it running on the Bold? It worked flawlessly when I had the 8820 but it doesn't run on the Bold and I get errors and freezes.

Anonymous

i tried it on the bold and its not working. I have a few numbers set to block them but they always go through. Right now I'm using the trial version and if it would work i would consider buying the actual program

Alfonso Faustino

The progam is perfectly running on my Bold. Here is the email I got from the developer when I had problems with the program:

"Alfonso,
I'm sorry for not reply your email in a past 4 days. I'm a developer of this application and I do support too. I went to my great grandmother's funeral for 4 days and really sorry again for slow response.

To solve this problem:
1. Remove/Delete iCall Manager from your Blackberry phone
2. Point your Blackberry's browser to http://download.i-softwarelabs.com and download the software directly to your phone.

And you have to set app permission too:
1st steps:
1. In Blackberry home screen, select Blackberry menu --> Options --> Advanced Options --> Applications And then scroll to iCallManagerLight
2. Select Edit Permission menu
3. Scroll to and change: Interactions --> Input simulation to ALLOW
4. Scroll to and change: Connections --> Phone to ALLOW
5. Scroll to and change: Interactions --> Cross Application Communication to ALLOW
6. Scroll to and change: User Data --> Organizer Data to ALLOW

And 2nd steps:
1. Launch iCall Manager Light
2. Select Preference --> set Keystroke priority to 15

Let me know if you have questions or problems, I'll reply your email shortly.

Sincerely,
Soleil
Application Developer, Technical support."

/s/ Alfonso Faustino

Starku

According to the article, it says that you can set it to "Mute Tune," where it will not ring, nor will it vibrate. However, knowing that someone called me is very important during the day. Sometimes, my job calls me while I'm in class, and getting back to them is very important, it means more hours (which translates to more money) and makes me that much better of an employee (I'm trying to get a promotion as a position is opening that will result in a pay raise). So, I'm wondering if this app has the ability to make a vibrate only for calls (as the profiles I have now have exceptions for my custom ringtones, and that could be bad).

Anonymous

Is this available on the Verizon storm?

Anonymous

Tech support for Bold:
1st steps:
1. In Blackberry home screen, select Blackberry menu --> Options --> Advanced Options --> Applications And then scroll to iCallManagerLight
2. Select Edit Permission menu
3. Scroll to and change: Interactions --> Input simulation to ALLOW
4. Scroll to and change: Connections --> Phone to ALLOW
5. Scroll to and change: Interactions --> Cross Application Communication to ALLOW
6. Scroll to and change: User Data --> Organizer Data to ALLOW

And 2nd steps:
1. Launch iCall Manager Light
2. Select Preference --> set Keystroke priority to 15

And for "Error starting iCallManagerLight: Module 'iCallManagerBg' not found.":
1. Remove/Delete iCall Manager Light from your Blackberry phone
2. Point Blackberry's browser to http://ota.i-softwarelabs.com and download the software directly to your phone.

Tamer 1972

the drop call function doesn't work. when i select it it sends callers to voice mail. how do i fix this

ehickman

I do know if your problem has been resolved yet, but I had the same problem and this is what i software labs said for me to do:

1. Keystroke permission. Make sure your phone allow to change Keystroke Injection to allow.

To check: Select Options--> Advanced Options --> Applications --> iCallManagerLight

Select Edit Permission and look at Interactions --> Keystroke Injection

Make sure it’s set to Allow (sometime it revert back to Deny even you was set it to Allow)

2. Change Keystroke priority to maximum value.

To change: Launch iCall Manager Light and then select Preference menu.

Change Keystroke Priority to 17

I do hope that this helps you!!

ehickman

I purchased the application back in December for my Blackberry Curve 8330, initially there were some issues in which the application was operating improperly, but after some great support/help from i software labs, the application is working much better, & I would recommend it to everyone!!
If you encounter any issues/problems, feel free to contact i software labs for assistance, they WILL get back with you as soon as possible.

someguyoverthere

"feel free to contact i software labs for assistance, they WILL get back with you as soon as possible."

I take exception to that statement- as stated below, I have been emailing them for over two weeks and have received no response whatsoever!

someguyoverthere

My pearl was replaced (warranty issue) and because my phone has a new PIN, my activation code no longer works. I have been trying to contact support for over two weeks, but have received no response whatsoever. I thought this was a great product, but now I feel as if I have been scammed or cheated.

bmaunders

The posting above about a replacement phone is exactly correct. The software code is of a poor design in that it only loads with the pin of the phone. You buy the software and provide the pin...and they give you the password to load requiring the pin for that phone. If you replace your phone as I did in December due to it crashing all the time, I have a new pin. I did the backup to my blackberry putting the software back on but it then says the trial period has expired and reload...I try but it fails as it wants a pin..if you enter the new pin it won't load and it you enter the old pin which came in your email it won't load.

You contact the site email or respond to the original email which was iberrysupport@hotmail.com and it rejects back saying the new email is support@-softwarelabs.com

From: iberrysupport@hotmail.com [mailto:iberrysupport@hotmail.com]
Sent: Tuesday, January 12, 2010 9:10 PM

Subject: Vacation reply

Dear Customer,

We are working to improve the support experience.
The old support email address of iberrysupport@hotmail.com has changed.

The new support email address is: support@i-softwarelabs.com
All user enquiry should be submitted to the new email address.

Please accept our apologies for any inconvenience this may cause.

Customer Service.
www.i-softwarelabs.com

I sent an email to the supposedly correct email and it rejects back from the same iberrysupport email. I go to the site and it shows the iberrysupport email yet. Click on several tabs such as QNA and the others there and the site is under construction. Ironically the CEO is involved in a couple of other sites so tried sending a message to him there.

The code on this software should be set for the purchaser to login and enter the old pin to get a new pw...something similiar to when SNAGIT is reloaded. This is very poor coding and unless they start providing customer support this software is not worth any money as eventually one will have to upgrade or trade out the phone...and it will not work anymore.

Sorry but until they fix the problems in the code and start answering their mail don't spend a cent on it.

kamranata

Exactly, I am in the same boat. I had to change my BB and now I can not get the software transferred to new one.
I have written several mails(support@-softwarelabs.com) but there is no reply what so ever.
Web site does not have any contact info, no feed back procedure, way to change pin, or one can find some help.
I liked the software and wanted to have that on my new BB but with this kind of customer service, I am not spending a penny buying software again.
If any one has an alternate solution please do post the link and may be little review

kamranata

Exactly, I am in the same boat. I had to change my BB and now I can not get the software transferred to new one.
I have written several mails(support@-softwarelabs.com) but there is no reply what so ever.
Web site does not have any contact info, no feed back procedure, way to change pin, or one can find some help.
I liked the software and wanted to have that on my new BB but with this kind of customer service, I am not spending a penny buying software again.
If any one has an alternate solution please do post the link and may be little review.

ekwesion

Wow. I thought I was the only one who was in this predicament. I had the icall manager light application for a couple of months and after replacing my defective blackberry and transferring all my apps to the new one, I suddenly have the trial version due to my pin number being different. It's like I never purchased the app. I tried contacting customer support on their website and I also sent numerous replies to the original email they sent me with the registration code and I have not received a single response! There isn't even a phone number to contact them directly. This sucks! For such a popular application, it's unbelievable that there is no support for customers. Once you buy this app, you're on your own! I advise anyone reading this: DO NOT BUY ANY ISOFTWARE LABS CALL FILTERING PRODUCT!

thafemann

Hey all,

I think this would be a great product, if it worked. I have been struggling with it for a few weeks now thinking I am doing something wrong. I have done ALL kinds of stuff trying to get it to work and can't.
One bright spot, I did contact support and they helped me with a registration problem when I switched blackberries.
Now, if they can get it working, it would be cool.
Their web site is in need of improvement. It works as well as their product. :( I hope they get their act together because if this product works, it will be awesome! As a paying customer, knowing what I know now, I would find another product right now.
Speaking of that, does anyone have another product that actually DOES work?

Addition: I have been trying to get support for this product for a while. NONE! Doesn't exist! I paid $18 for the Light product a few weeks ago, before they dropped the price. I have it installed, my blackberry crashes ALL the time (5-8 times per day) and yet this program has to block a SINGLE call. I uninstalled it this morning and installed another app which cost $5.
As of today, 4/9/2010, DO NOT BUY THIS APP. YOU WILL BE SORRY!

kamranata

Could you write the name of other app you installed... and how is it doing?
Thanks