Review: In Case of Emergency (ICE) for BlackBerry

By Alicia Erlich on 4 Oct 2010 10:52 am EDT
ICE for BlackBerry

Whether you are driving your car, crossing the street, or in the comfort of your own home, emergencies can happen anytime. Speaking from experience, this can be extremely frightening for both the victim and those around them. One of the hardest parts for me was trying to relay vital medical information to the paramedics while panicking. So while browsing through the BlackBerry App World the other day I was relieved to find a free application called In Case of Emergency (I.C.E.) by the Jared Company.

I.C.E. uses your BlackBerry to store critical personal and medical information including name, contact, telephone numbers, blood type, allergies, physician's name and number, medications prescribed, existing medical conditions, and your health insurance provider information. In an emergency, JaredCo's states this application will provide rescuers with what they need by simply clicking on the icon even if you are unable to speak. I can't stress the importance being able to provide paramedics with a medical background. For instance, if a family member is in distress, rather than stare blindly into space trying to remember every medication, this application can instantly access the entire list without wasting valuable time.

If you choose to install this app I recommend placing the icon on your home screen so that it can be easily located. However, while not everyone knows to search a Smartphone for medical information JaredCo sends you an e-mail suggesting you download their wallet card to help paramedics access the file and to write down your BB password if protected. Although in my opinion there should be a way to access while locked so maybe in the next version. For people with medical conditions who may or may not carry medical alert bracelets I find this to be a simple, easy to use application that can be extremely useful in an emergency situation. This should be a must have app on every device.

ICE for BlackBerry


ICE for BlackBerry


  • One-touch, simple-to-access interface (all your data at a touch)
  • Special emergency, red cross icon identifies where data is stored
  • It's quick to load when you and the EMTs need it. It's an EMERGENCY! Seconds count!
  • Downloadable wallet-sized PDF informs medics that I.C.E. is loaded on your BlackBerry® (go to to download)
  • Ideal for seniors and their families, folks with existing medical conditions, patients taking serious meds
  • Even if you or a loved one is unconscious, rescuers have all the information they need at the touch of an icon
  • Delivers peace of mind 24/7/365

In Case of Emergency is supported by all BlackBerry devices and can be downloaded from BlackBerry App World or through the CrackBerry App Store. Storm users will need to disable compatibility mode in Options->Advanced Options->Applications->Highlight EmergencyInfo -> Menu -> Disable Compatibility Mode

Reader comments

Review: In Case of Emergency (ICE) for BlackBerry


I have a serious heart condition (implanted heart pump).
ICE on my 8530 Curve enabled me to relay critical information to the ambulance crew last week when I had a problem.

I nominate JaredCo for the "BlackBerry Peace Medal"!

This sounds convenient but serious I don't want to die because my BB battery is dead. I don't want to walk around with my BB password or my Patternlock pattern in my wallet. This is because I don't want to compromise my phone security and all its information to get it.

I'm behind that locked screen access 100% though, then maybe I'd consider. But if you have a medical situation, condition, etc and don't have med id bracelet, dogtag, wallet card or're being foolish.

Hope to see the added features for this app and more nice reviews for it down the line

it shows ICE is not compatible with the 9800 Torch. STRANGE?, I have it on my 9800 Torch. Great app to have and it is free. Thanks JaredCO.

The debate rages on the the proper use of the term victim or casualty.
The term victim when used with someone in an accident typically refers to someone who has died and therefore would have no need for the use of ICE except to inform family members of their untimely demise.
The term casualty refers more correctly to someone who is injured and therefore critical information can be passed along with the ICE feature, or it can also be used for someone that has died by succumbing to their injuries.

Next time you are rushed to the hospital and the doctors, nurses and attendants are talking to you or about you which would you rather be called a victim or a casualty ???

Great app and more and more ambulance, fire and first responders are looking to cell phones for ICE contacts, will look at adding this app very soon to my mobile or cell (oops, there is another debate on terms with mobile vs cell).

I always thought it was the exact opposite, that is, a victim is someone that is alive and a casualty is someone that is not.

The major drawback is obviously if you lock your phone. I’m sorry but I found the idea of printing out the wallet card funny. If I’m going to make up a wallet card, why not just put all the ICE on it instead of make the EMT’s go on treasure hunt??? Think about this for second. If your wallet and phone get stolen (good chance if they are both in your purse or you are robbed) what good is it to password protect your phone if your password is written down in your wallet? What information would you rather have in the wrong hands? I’d keep my ICE in my wallet and also use this app on my phone in case I’m coherent enough to mumble my password. 

As an insulin dependent diabetic, I.C.E. is an app I'll not be without!

Being able to convey my problem to the ER with the touch of a button when I wasn't able to speak clearly was fantastic and very much appreciated by the officer that stopped to see why I was parked on the shoulder of the interstate, the paramedics and the ER staff.


Would be nice if it could break through the password for this app and only this app, but I'm not writing down the pass for a card in my wallet, security is more important to me. I'm a type 1 diabetic and my medic alert will do for now

It would be nice if you could add multiple people let's say your spouse, kids, or parents. If you were with them and something happened wouldn't it nice to relay their information to the EMTs?

Great Idea!!!

BUT . . . .

After downloading and when inputting information into my Bold 9700, I found that it would not accept numberical input, such as telephone numbers. As usual I depressed the ALT key, but no luck. So it's useless until I'm able to put in the phone numbers of doctors, family members, etc.SIM and email version. Same result. Any suggestions?

New version fixes this...but all you have to do on the earlier version is to input any character and backspace, then it will take numerical characters.

Cool app but i lock my phone would be nice if this app would run independently over the locked screen somehow so it could be accessible always guess got to weigh the pro's vs the con's

Good idea, but I won't be getting it. One concern with carrying any form of emergency information, be it on a phone, in your wallet, or where ever is it can get stolen, and bam, they now have all that personal information about you. It's really sad that identity theft has us all so scared that this is even something to consider. That aside, the other major issue is if you have your info on your BlackBerry, and it is locked, it's useless. Perhaps making it accessible without a password would help, but then we are stuck with the above situation. Another potential option would be to give it a universal password that is available to all emergency services personnel that will allow them to access just this app.

Neat idea, but my phone locks by company policy. If I'm laying on the ground dying saying "Bosco", will anyone understand?

(yes I'm stealing from Seinfeld)

Azscotts wrote that he was having trouble entering phone numbers. It was suggested that he re-download to fix the problem. I have this application and have been using it for months now. The program is written to recognize fields that are number based. In the original post azscotts wrote that he was entering the numbers by pressing the ALT key. There is no need to do this. Those fields work just like the phone dialer fields, i.e. just press the key that had the number on it and the software will interpret it as a number entry. I had a similar problem when they did the latest update and installed this feature. I am very pleased with the ease of operation and would recommend this program to everyone.

It has been on many nonsmart phones and it is great to see it on BB. It has more features now and am impressed with it.
Everyone should have this app. You never know when an emergency could arise.

Thank you Alicia for telling me about this app. I have had juvenile diabetes for 55 years now (since age 4) and for the first time in my life, I went into a diabetic coma 2 weeks ago and wasn't able to move or speak. I felt like I was drowning in my throat from foam coming out of my mouth. I don't always have my WALLET handy and all the info of all my health problems would take TOO LONG to retrieve from a Medic Alert Bracelet. However, my BlackBerry is always readily available, and this feature could easily save a life, giving the EMT's all the critical info they need. This will be a must download for me.

But, you can always enter your ICE information in the owner information (accessible in Options>Owner). Anything entered here, will be displayed while the BB is locked. Obviously, they can't call your ICE contact from your BB, but at least the contact info is displayed.

As a former EMT and critical care RN, I can tell you that expecting first responders to first locate your BB and then figure out how to turn on your particular device in a medical emergency is unrealistic. We are trained to look for medical alert jewelry and avoid invading wallets unless absolutely necessary. This app is a nice idea, and its great that it has worked for some, but if you are going to make all that info that accesible just put it on the card!

As a former EMT and Critical Care Paramedic Instructor in NYC I'm gonna agree with Nienna for the most part (hi ;-D )

Newer "smarter" phones seem to have put me out of the "check the phone" business. When everything was just a simple menu I could usually find "Mom" or check the recent calls and get someone worthwhile to help out with. A wallet card or medic alert tag would be much better for the most. That said I would love to see the day that every phone has an emergency contact section with info i can use on my patients to help them get better care. Maybe I'll try out this ICE program later to give some more street EMS feedback when I get a chance.

As far as victim vs. casualty, the answer in NYC is EMS has Patients, NYPD has Aideds FDNY has Victims and OCME has Bodies. =-D

Nienna and nycccemtp right. My grandma and grandpa used this website; to create medial ID cards and they laminated the printed card from that FREE website. They wear them around their necks.

Doing that is much better than having the info on your phone. Unless US and Canada EMS services have a policy or searching for info on my BB, I would not count on this.

For EMS policy makers,
the world is changing so fast with technologies. May be it is time that our governments change some laws and policies related to EMS program. IF the government came up with a policy like "all EMS officers should check cellphones" for medical record, I think this app will not work as it supposed to be.