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8 Comments

Potential AT&T BlackBerry Curve 8310 Setup Difficulties?

By Kevin Michaluk on 18 Oct 2007 09:49 am
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One of our members (thanks Bla1ze!) had this to say in the CrackBerry Forums:

Just a note to all those who have/are purchasing a new Blackberry 8310 from AT&T, it may take a little bit longer to get your devices set up, as for some unknown as of yet reason, some of the device PINS are not being recognized by the AT&T database, this is NOT a HUGE problem as it just takes a call to RIM to fix the problem...but also as of now RIM has not sent out emails regarding this issue, but as today is when AT&T has seen the MOST activations of them, I'm sure the issue will be addressed sooner than later.

This was posted in the forums last night. I did some digging and talked to one of my inside AT&T guys this morning who confirmed he saw several devices over the course of yesterday experiencing this exact same issue. Hopefully the problem is already solved!

I figured I would put this in the Blogs to get some feedback from the community - did you pick up an 8310? Was it a flawless or flawed setup?

Topics: News & Rumors

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Kevin Michaluk Kevin Michaluk 3678 (articles) 3021 (forum posts)
8 comments

Chris Lee

I got an 8310 no problems here. I already had an existinc contract.

Anonymous

Waiting for the 8320 for rogers, blah

driggers

I tried to "Change Device" through BIS setup online and initially got an error message saying my PIN/IMEI was not valid for my carrier (AT&T). I put in my sim card and powered on the phone and got the BB registration message and after that I was able to Change Device.

Not sure if this is a different scenario from the others but thought I'd share.

Kevin Michaluk

You know, I'm on Rogers in Canada, but often bring back phones from US and unlock them. Sometimes they don't get picked up right away by Rogers...

but all I have to do is go to Options > Advanced Options > Host Routing Table > Register Now

and then it gets picked up right away and I can Change my Handheld. Maybe that's all it is...definitely an annoying step for a first time berry user if their device isn't registered on the network to begin with, but a pretty easy fix at least.

pubblejak

I am a little bias, as i work for at&t, but i love my 8310 and had absolutely no problem with the set up or the system recognising my PIN. I got my phone straight off the frist shipment. the only problem i have had is finding ringtones and games from the new 8310, but i am sure those will be up soon.
Great phone, everything the 8300 had plus the convenience of GPS. i will never get lost again.

Graffix

Not sure if this is the issue in question or not, but after activation of my blackberry 8310, I was able to send and receive texts, and make outbound calls...but not able to receive incoming calls. They just go straight to voicemail. Call forwarding is not on, and I spent an hour on the line with at&t tech support with no luck. Anyone have any ideas? Thanks!

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Paul Nguyen

got it at noon today and the pins are not registering. friends are trying to message me but its not working..phone works fine..i can call in/out text is ok..but pins dont seem to work. hopefully it does work soon.

OH yeah..not getting emails as of yet either. IT IS now. 7:15pm PST.