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Home»BlackBerry News»News & Rumors

PocketMac Users No Longer Able To Get Support From RIM

by Bla1ze on 20 Oct 2009 08:51 AM
11
 
Pocket Mac End Of Life

With the launch of BlackBerry Desktop Manager for Mac, this news really comes as no big surprise. According to the RIM knowledgebase, PocketMac for BlackBerry support was actually cancelled as of October 2nd, 2009. This means previous users of PocketMac who are continuing to use the application no longer will be able to obtain support from RIM.

Please be advised that as of October 2, 2009 PocketMac is no longer supported by Research In Motion.

Please contact PocketMac at www.pocketmac.com if you require support for PocketMac for BlackBerry smartphones.

Please note that related references and troubleshooting steps have been removed from www.blackberry.com.

From here on out, users of PocketMac are advised they will need to contact the developers of the application for further assistance. But really, was PocketMac that bad RIM had to abolish its existance off their site? I kid, I'm sure it was purely contractual that it was removed but as such will anyone out there choose PocketMac over BlackBerry Desktop Manager now?

[ BBRocks ]

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11 Comments

Posted by baberz Tuesday, Oct 20, 2009 845 days ago

now pockmac users that actually liked pocketmac have to use the crappy DM that rim released for us.

 
 
Posted by colbypaperboy Tuesday, Oct 20, 2009 845 days ago

You just can't get it from RIM anymore. It is still available at the PocketMac website.

 
 
Posted by rbrodeur Tuesday, Oct 20, 2009 845 days ago

Why did RIM provide support for PocketMac in the first place? PocketMac isn't even a BB exclusive piece of software, it works with many different brands of phones. I applaud RIM for providing support for a product that they didn't even develop.

 
 
Posted by stevh149 Tuesday, Oct 20, 2009 845 days ago

I will be because my ibook is running os x 10.4
frown :(

 
 
Posted by ethitter Tuesday, Oct 20, 2009 845 days ago

This is a great move on RIM's part. Now that the company has released its own software for the Mac, all users who are able should be switching. PocketMac is nice (though it did have issues working with my Storm) but I will always take a device manufacturer's own software over something written by a third party. After all, the third-party developers don't have access to the same information as the device's creator. Plus, as we've seen with the RIM-developed applications such as Google Talk, AIM, and Facebook, RIM's in-house development team seems solid.

Where information of such critical importance is at stake (i.e. contacts, calendar), official software is much-preferred.

 
 
Posted by tazman69 Tuesday, Oct 20, 2009 845 days ago

I'm running Tiger so Desktop Manager for Mac isn't an option for me. Oh well...

 
 
Posted by colbypaperboy Tuesday, Oct 20, 2009 845 days ago

PocketMac is still available and still supported by their original developers. I'm not surprised RIM dropped support for it. I don't really expect all that much from RIM anyway, given the fact they excluded what I believe to be a significant group of Mac users by making DM for Mac incompatible with Tiger and earlier versions of OS X.

RIM seems to be operating under the assumption that Mac computers are just as disposable as Windows units, and that's just not the case. It's common for Mac users to get 10 years or more out of their machines. Because they think every Mac user is running a machine that's just 2 or 3 years old, they made their DM software compatible only with the OS X flavors found on those machines.

I'll give DM for Mac a try when I'm good and ready, which will be when my trusty Power Mac G4 finally gives up and I'm in the market for a new computer. Until then, PocketMac will do just fine, thanks.

 
 
Posted by dj2big Tuesday, Oct 20, 2009 845 days ago

my original mac is a power mac 7200 80/av it is 14 years old and still in daily use in my in home studio DAW.

I also have a macbook 2.4 white 2008

 
 
Posted by cinosa Tuesday, Oct 20, 2009 845 days ago

Ahh PocketMac, this was the bane of my existance as a tech rep with RIM. Many an email I answered with retarded canned responses for steps that never worked to fix problems the developers had no idea how to fix, and I answered many a phone call from the frustrated Mac user who was trying to sync their device with this pile of crap software, and had no answers to give. My honesty proved my downfall when I posted about this product on blackberryforums.com, and was canned a scant 2 weeks later, after my superiors vetted the info they had that I was making posts about it on that site. Too bad, too. I loved working for RIM *sigh*

 
 
Posted by MeanE Tuesday, Oct 20, 2009 845 days ago

Also a former RIM employee (although I left instead of getting fired like poor cinosa) and getting Pocketmac calls were the worst. You pretty much knew it was unfix-able for most issues. Thank god it is gone.

 
 
Posted by araminta2 Tuesday, Oct 20, 2009 845 days ago

Yesterday the dude at RIM convinced me to dump Pocketmac and install BBDM. Today, I learned that BBDM does not maintain contacts in the 20 different categories which I had created using the set up on my Blackberry Curve. It seems the software crew forgot to deal with that issue.

The solution I was offered? "Why bother with categories? Just keep one for all addresses," says my Level 2 techie.