Outlook users - Still having email issues or have they been resolved?

By Bla1ze on 14 Aug 2013 11:15 pm EDT
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If you have an Outlook email account attached to your device, there's a pretty good chance you may have noticed a ton of authorization warnings happening, especially if you're on BlackBerry 10 and not a BlackBerry OS device. Microsoft took the services offline earlier and have since restored them however, mobile users still seem to be affected according to the Outlook status page

Have you been having issues still or has it all sorted itself out? If so, feel free to sound off in the comments or in the forums. We'll adjust this post accordingly when we see mobile users reporting all is well again in the world. Also, stating the obvious here but in case you're not aware, this is not a BlackBerry only issue. It's Microsoft and could affect more than just your email as well such as contacts and calendar.

Reader comments

Outlook users - Still having email issues or have they been resolved?

375 Comments

Still not working for me. Can log-in on the computer but still very buggy (can't delete emails). Can't get it working on my Z10 either. :(

Posted via CB10 on my BB Zed10; OS 10.2.0.1047

There is Protocol Layer issue with lotus notes as well!! Really frustrated as we cant use BB10 to reply to any of the mails..which is in fact primary objective for BlackBerry phone..hope this is resolved asap as for Outlook.

Posted via CB10

Everything seem to be working fine on my end.

Funny how there is not an uproar when Microsoft is having a major email issue

Posted via CB10

I am able to sign into my account on my Z10 browser, but no sync, and not able to sign in using Safari on my Macbook.

Posted via CB10

Mine was down most of the day but then worked for a few hours and was gone again. Now I'm able to sign in but nothing is syncing

via CB10 on ZED10

Can open my email after refreshing the page a few times.. but I wouldn't say it's working.
Been like that for me since 9am mountain time.

Posted via CB10

Kinda working then pops offline hasn't populated my old emails either, good thing this isn't my main account I would be pissed if it was.

Wonder if this will have the same affect on MS as the bbm outage did to BlackBerry

From the Zed of Rockivy

Did this affect their hotmail side of the site? I would imagine it would just wondering. Has it effected the calendar? My wife lost a ton of calendar entries. I believe by default that her calendar on her Q10 was hotmail. The site and phone do not have calendar entries at this time. Her phone did have the sync calendar option on at the time however.

Posted via CB10

Must be due to that crappy BB10 app they released yesterday.

Anyway working on my desktop but not on my Z10.

Posted via CB10

As stated a million times already, this has nothing to do with BlackBerry, it's a Microsoft issue affecting ALL platforms.

Gotten several notifications on my Z10 throughout the day...each time I've reentered the password in email settings and it's worked each time. Currently working.
Glad to know it wasn't just my Z10, I thought I was having issues.

Posted via CB10

Yes I noticed that as well contacts all buggered on my working outlook account.

From the Zed of Rockivy

Not working here either since this morning. Added and readded each account but they always fail after a couple minutes.

Posted via CB10

Still out... can't even log in to outlook on a PC...

What's sucks is I told off GMAIL support cuz they couldn't solve my problem. I told them I was peace-ing and heading to outlook...at literally 12:30am last night... (went all sorts of Half Baked quitting scene on em) and then this morning completely bollocks-ed by the outage!

Should be fine in the AM I imagine.

I've been having issues all day, I kept getting a "your outlook is not responding" notifications.

Posted via CB10 using my flick-ity keyboard :D.

Hate how the title says Outlook. It's not Outlook as that is a program, it's Outlook.com the web service.

I've had no issues with 3 of my Outlook.com account.

Posted via CB10

Working for me. Rogers in Toronto, using a custom domain with outlook.com. If there was an outage in didn't notice.

Mine has been down all day but everything has been good since about an hour ago.

Posted via the Batcave

Comes and goes. You can actually watch the hub bouncing around as the accounts sync and then lose the sync.

Posted via CB10

So has Microsoft been taking the servers offline over the last couple weeks? I've been having issues with authentication and the email account staying connect.

Really thought it was a problem on my end smh.

Posted via CB10

Mine never had any problem but my mother's did in her Q10, I reset her password and started working again this afternoon, about 8 hours ago, try re entering the password in the account configuration maybe that helps the ones that have the issue yet

Posted via CB10

Did not even noticed it was down. All has been synced throughout the day. It is working fine right now too.

Posted via CB10

Totally lost my contacts and calendars on the Z10. Funny thing was, I used BlackBerry Link to sync through USB cable and that calendar disappeared too. No email problems but I don't have my email account turned on for Outlook.com. I'm in the US.

Posted via CB10

I'm on Rogers...Calendar & Contacts works, but my email isn't syncing properly yet...hopefully it will be by the morning...BlackBerry needs their own Calendar & Contacts cloud, so we don't have to rely on our email accounts.

Posted via CB10

Yeah BlackBerry needs own servers so customers don't have to rely on MS Junk anymore.

Posted via CB10

Oh. It's a nation wide issue? I'm glad to hear that, I thought it was my phone, anyways I lost all my emails, and haven't got them back, so my problem still exist. Help?

Posted via CB10

Still not working for my main account on my z10.

I have a few Hotmail accounts and on my playbook all work except my main account.

Thing is two out of the three that are working are on the same blu-m.hotmail.com server. The other is on the dub-m.hotmail.com

My main account is on the blu-m.hotmail.com server, BUT It's not working.

Same port number 143

Werid eh?

Posted via CB10

My port is 443 for blu-m.hotmail.com not 143. I don't think you can really edit it though... I switched over my server to s.outlook.com this morning and I just noticed it reverted back to blu-m.hotmail.com.

Still down. I need my dang calendar back! I don't even know what I'm doing tomorrow now!

Posted via CB10

Hotmail down for sync. I noticed when i turned off the sync, and then back on my

Posted via BlackBerry Z10

Oops. ...Back on contacts and emails come back but then disappear 2 minutes later.

Posted via BlackBerry Z10

I'm glad is not just me.. been going crazy all day, as I sync contacts and calender thru hotmail.

Unfortunately I deleted my hotmail account and added but no email, calendar or contacts yet...

Please fix this MS.

I probably need to switch to another email...

Posted via CB10

One Account is working on my Z10 the other one doesn't. Hub is refreshing and refreshing and refreshing........

Posted via CB10

Ha! Didn't experience any service outage at all... Hope I haven't just jinxed myself...

Powered by Z10 on 10.1.0.4633 via DTAC 3G

everything seemed to come back online about 1:30pm pdt. went back down for a few minutes an hour or so ago.

Thank goodness it wasn't just me, I don't have much in the way of hair left to pull out. Phone was going CRAY CRAY on the email and contacts front, I guess it's just coincidence my desktop broke down at the same time.

I'd appreciate any links /suggestions on how to back up my contacts to some sort of cloud, if possible and the one you'd most recommend folks :)

Posted via CB10

No dice, been down for well over 12 hours for me. I have 3 accounts (all Outlook.com) that come into my BlackBerry. One of then has worked all day, one has been down all day (that's my main one so no calendar, contacts, or emails) and the third went down this evening. Kind of annoying how status.live.com says only outlook may be having mobile issues when it's the whole ActiveSync system. I hope they realize the problem isn't just isolated to Outlook.com on mobile devices...

Posted via CB10

No sync on Z/Q10, Trinidad and Tobago. I stopped getting the Auth notification though. Browser is fine.

Posted via CB10

I have been having issues all day and about to try and re-add my account shortly. I was wondering if it was just me but glad to see its not.

Posted From My Amazing Z10 via CB10

My live account is working now but outlook.com isn't. Calendar entries have appeared in a different colour but they are there.

Posted via CB10

Microsoft is obviously going to go out of business because of this service outage. That's what happened to RIM, right?

No email, calendar or contacts. Kinda makes my Q10 useless! C'mon Microsoft. If this was BB, it would all over the news.

Posted via CB10

Up and down multiple times over the last few hours, last outage about 20 min ago.

Posted via my  Z10 - 10.2.0.1047

Both my live.com and outlook.com have been disconnected from my Z10 all day. I was able to use my outlook.com from the desktop though. I thought it was some 10.2 leak bug. Glad to hear it wasn't. Just tried to connect again after reading this but no luck.

Posted via CB10

Judging by the number of emails waiting for me this morning it's working fine for me, web access was back last night (7:15am here now)

Posted via CB10

It's not a BlackBerry issue, it's a problem with Microsoft/Outlook!

Posted via my  Z10 - 10.2.0.1047

Does outlook use an exchange server on BlackBerry or have they gone the way of Google and are only offering imap connections?

Posted via CB10

Phew, I thought it was just me with the email problems... looks like just sit back and wait... nearly bought a lumia925 in retaliation, LOL!

*sent from an australian Z10

After on night off line it's working again on my Z10 with 10.2

"Je croise les doigts" as we say in France.

Posted via CB10

I think so, had the same issue with mine. Restarted my phone and it was all back.

Posted via my  Z10 - 10.2.0.1047

Ever since I made an update to 10.2 my contacts from my phone to Gmail doesn't work can anyway help please please

Posted via CB10

I just bought my z10 today and I couldn't get my account to sync at all, hopefully it'll be fixed bc my calendar is all on Hotmail / outlook account. Btw, any tips or tricks?

I had deleted my Hotmail accounts and re-added them this morning and all seems fine now

Posted via CB10

Not working for me. I even thought I was hacked till i saw these messages (indicating that i am not alone). Once again Microsoft has failed. God forbid BlackBerry joins venture with this ill-fated company. (insert roll eyes here)

08:34 UK gmt - still no calendar and no contacts!

Outlook has had issues from day one - not a particularly reliable service!

Posted via CB10 on my BlackBerry Q10

One account is fine and running smoothly, the other won't let me connect and keeps disappearing and re-appearing randomly. I've deleted and re-added the account like 4 times now.

Posted via CB10

Outlook (Eastern Time)
There's a problem with Outlook right now.
Details
Problem You might have issues syncing email with your mobile device. August 15 12:44 AM
Updates We're working on the problem and will provide an update by August 15 6:45 AM. Thank you for your patience. August 15 2:41 AM

Posted via my  Z10 - 10.2.0.1047

It's so annoying.. Relieved it's not just me though, I was getting worried it was my lovely new Z10 having issues.
I have a live account and that went down last night. It started working again late this morning until maybe an hour ago (it's almost 4pm here in Western Australia), now it isn't telling me that it's not synced anymore but my when I try to look at my emails there are none there. No problem with anything else but since I use live as my primary email it's pretty inconvenient. I'm going to have to sign up with another one very soon.

Posted via CB10

If BlackBerry = doomsday, out of business, etc.
Everybody else = it's just an inconvenient.

Z10 STL100-3 AT&T OS 10.2.0.1047 w/.810 Android

Blackberry bases their business and brand on being secure and reliable above all else. Microsoft...clearly doesn't. But nobody was expecting them to. It probably is costing them some deals with schools right now...

Did face the issue while accessing my mails on my laptop.. though the mails were coming on my Z10.. didn't face any issue there..

Posted via CB10

I have an email from each of the big players, just because if this kind of things happen to any them and it will still happen I just use the others that are working.

Z10 STL100-3 AT&T OS 10.2.0.1047 w/.810 Android

Woke me up early and i saw the warning. It asked to update my password twice after that it was fine

Posted via CB with STL100-2

Z10 user on O2 in the UK. I noticed my contacts had dissapeared, checked my calendar and that had gone too. Sent a test email to myself which rather than being received instantly took about 20 minutes to come. Tried adding accounts, deleting accounts and leaving it alone. Contacts and Calendar seem to be back now but do come and go leaving me with an empty address book. Seems to all be back to normal now. Fingers crossed.

Contacts are ok, but no email and no calendar. My business email, which I have directed through outlook.com is fine now, but it was out most of the day. Grrr.

Posted via CB10

Outlook is not working for my Q10. I am in Miami. Florida. Has not worked for me since yesterday. I deleted and re-installed the account again and still it does not connect.

Mines not working but thanks for the article, was unaware of the cause as I've not got any error messages etc but noticed I had a lot of emails in my inbox (outlook client) but non on my device.

Both. I have 3 Hotmail accounts. My main account was messed up this afternoon. Now, that one works but the other one is showing that it has trouble connecting. We'll just have to wait it out. At least, they're doing something about it.

Maybe it has to do with hackers. That'll make this story a little sexy, I suppose. Darn those hackers lol

Posted via CB10

Mine keeps coming and going, so frustrating having to log in through the browser..... couldn't even do that earlier...not that I want to from my BlackBerry...it is horrible to view in the mobile browser

Posted via CB10

In Ohio and never had an issue (that I know of) never received the error message and mail seemed to be coming in all day yesterday.

Posted via CB10

Wish they gave us a heads up first. May cal last night was moving appointments to different days and kept closing the app.
Spent too long trying to figure it out.
All seems ok this morning though.

Posted via CB10

Hi, I live in Lithuania, and my BB Q10 is still messed up. The outlook.com address book appears and disappears constantly. Can't even describe whats happening to my calendars. Noticed problems last night, and it's still a mess.

Forgot to say that I had to delete my Hotmail account from my z10 and re-add it before it could accept and process my password but even after that I'm getting very very spotty sync'ing of my email.

Posted via CB10

Yes I had to delete and re-add the outlook.com several times. To get the emails and Contacts syncing through correctly.

BB10 didn't seem to handle the error case too well. But this is understandable anyway since its quite an unusual outage and would have been difficult for BlackBerry to replicate in a test environment.

National Rail Times App for BB10 (Native Q10 and Z10) - http://appworld.blackberry.com/webstore/content/20352963

Not been on the PC to log in but it still works on my phone including all outlook reminders that are synced with my calender to email

Posted via CB10 on BlackBerry Q10

Is it just me or anyone else also having problem with yahoo mail also since yesterday?my hotmail started acting up just few hours ago,info please

Still not working on my Z10, wish they would hurry up and fix it. I have now read a few posts on here saying they deleted and re-added their hotmail account, I have now done this and all my emails are coming through once again.

I had two prompts on devices (my Z10 and iPad) about a non-trusted certificate yesterday, which I clicked past. No other issues the whole time.

To be clear, my account is a corporate Office365 hosted email account, not normal outlook.com email.

Posted via CB10

I have 3 accounts and of those 1 x outlook.com and 1 x hotmail.com seem to be working now... however my other outlook.com is still down!

Posted via CB10

On a Z10 in Canada. Never received any authentication warnings but lost emails from Z10 yesterday morning. Reset phone and they eventually came back by noon. However, I haven't received any new emails to my Z10 since 12:45 EST yesterday! Checked online last night and there are some new ones there. My Calendar has been wiped clear on Z10 since at least last evening or sooner. Still clear this morning. Calendar appointments looked fine online last night. My Contacts appear to be fine. So it just seems to be a syncing issue with me!
Have tried refreshing several times on Z10 but nothing happens.

Posted via CB10

Since I posted above 6 minutes ago, my email has synchronized the missing emails since noon yesterday and my calendar now appears to be syncing. Hallelujah!

Posted via CB10

Never noticed a problem on mine. Worked all night and emails came in regularly with no authorization notifications. I'm on Telus on a Z10.

Posted via CB10

When will BlackBerry fix the Gmail issues? They know these issues for months but apparently don't bother doing anything about it.

Posted via BlackBerry Z10

This thread is about Microsoft post about Gmail in a Gmail thread learn to read

From the Zed of Rockivy

I know lots of people that couldn't access their hotmail accounts either from there computers or iphones.

This issue is NOT a blackberry issue but a microsoft one. It's kind of funny because I'm sure we all remember a few years back when BlackBerry did actually have an issue it was as if the sky had fallen but if it happens to someone else you never hear a peep

Posted via CB10

Still not working for me. Web Access is still down for me too :(

Posted via CB10 1.4.2 on Z10 10.1.0.4181 on the Rogers Network

Just did a reboot of my Z10, and my Outlook email started working again. I'm so happy :)

Posted via CB10 1.4.2 on Z10 10.1.0.4181 on the Rogers Network

A funny thing is happening: My Outlook/Hotmail mailbox is working perfectly well with my Bold 9900, but not with my Q10. It's been this way since I opened it this early morning.

OHMYGOSH did I ever panic!! All my salon appointments are taken from BBZ10 linked with my hotmail/outlook and sync with my playbook. They ALL dissapeared. SO, I went into outlook ''Calendar'' via desktop... they we all still there. I did a image capture. Until the problem is resolved...soon I hope!

Hello Lan4Life. Do you currently sync your Z10 contacts and calendar with your desktop Outlook, and if so, have you had any problems with it? I've had my Q10 since July 1 and have never been able to successfully sync these, a problem I never had with my Bold 9700 and only occassionally had with the Bold 9900. I sync just as a backup so I can use Outlook desktop to view my calendar and contacts (more convenient). Thanks.

When outlook starting having the problem, ALL of my calendars (work, gmail, yahoo) synched to my Z10 actually disappeared from Calendar app and Remember app wasn't working either. So I deleted my outlook.com account and all others came back immediately. So while folks say this is a Microsoft/Outlook problem, it is also a Blackberry problem in that it impacted all of my other accounts/calendars also on my Z10 (all calendars "gone" and Remember app not working) - which I don't think should be the case and Blackberry 10 should better isolate accounts so a major problem with one doesn't impact the others....

Are they ever going to fix the contacts sync? I have a ton of phone numbers in other field that never sync to z10 but worked fine on curve

Posted via CB10

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