Out With The Old, In With The New?

By Adam Zeis on 3 Oct 2009 08:14 am EDT

After waking up this morning and checking my Tour (as I always do when I roll out of bed) I had NO emails! None! I immediately jumped on my PC to look into things, and sure enough, my emails had come in and just had not made it to my Berry. I know there was a scheduled BIS outage, so I logged on to my BIS and tried to resend my service books - but wait - where is the Service Book tab? A quick cry for help on Twitter and I found that it has been moved from the main screen to the Help section. A sigh of relief and I was on my way. I'm still only receiving less than sparatic emails, but its a good start. Is BIS 2.8 upon us? Drop us a line in the comments and let us know whats going on with your BIS. 

Topics: News & Rumors

Adam Zeis Adam Zeis "Mobile Nations Content Strategist" 3740 (articles) 2892 (forum posts)

Reader comments

Out With The Old, In With The New?


I'm on Telus and my service books link as been moved but I seem to be receiving emails just fine. I also deleted and readded my Hotmail account and the Microsoft Mobile Services Protocol is now optional. The protocol allows for syncing but also makes you re-enter your password every 90 days.

I noticed that it was gone and freaked out and maybe thought that the update was not finished or something, so I resent through email setting on my device. Glad to see that it is still there, although I think it was a mistake to remove the Tab on the main screen.

Forums is gonna be flooded with "Where are Service Books on BIS?" now

I'm on AT&T. I woke up at 9am this morning and did have all my emails and they're coming through fine. I checked the BIS page and Service Books has moved under Help, so I'm wondering if they did upgrade to BIS 2.8 early this morning?

BlackBerry BIS 2.8 Upgrade Overnight! Effective Date: 10/2/2009The BlackBerry Internet Service Email (BIS-E is the consumer email) upgrade to BIS-E 2.8 brings enhanced functionality, as well as increased security, to the BIS-E service. This upgrade will occur overnight on 10/2 - 10/3.Customer ExperienceThis is a backend system upgrade and does not require any customer interaction to receive its benefits.During the four hour upgrade period, BlackBerry Internet Service subscribers may be unable to:• Send or receive messages• Use the BlackBerry Internet Service web site• Create new accounts• Access their Internet mailbox• Integrate third-party email accounts• View email attachments during the maintenance Additionally, wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the upgrade period.Upgrade PeriodThe upgrade is scheduled for the following times in the customer timezone:• Pacific Time 10/2 11:00 PM thru 10/3 3:00 AM• Mountain Time 10/3 12:00 AM thru 4:00 AM• Central Time 10/3 1:00 AM thru 5:00 AM• Eastern Time 10/3 2:00 AM thru 6:00 AM

I have gotten email this morning but not from my gmail account. So my question is where can I find this so that I can current this issue.

Verizon's BIS page has been changed over for well over a month now. I thought this was probably already posted about, or I would have jumped on it.

Yeah, I noticed this. It happened here around 2:00am. Hadn't really done much with my phone but I had receieved emails. Then when I go to send myself an email to start working with it...BIS was down.

I just upgraded to 5.0 on the 8330 and thought not getting any emails was a problem. Sprint's BIS doesn't have the service books and had I been checking CB like I should have, I would have seen the upgrade was happening. But...I just deleted and re-created my email accounts. Good thing I backed-up all my emails last night because all I have to do now is restore all my messages.

Ahh....the wonderful world of Blackberry!

I went onto the Blackberry/Verizon site and couldn't find the Service Book option.
My view was the same as the one shown above but no tab or option for service books.

You should have the ability on your BB device.
Email setup, enter your BB mail name and password.
I think theres a option on the page that will appear on the device.

I swear I tried that earlier and it didn't work, but now it's there. Thanks!

Just another thing to love about 5.0

No change to BIS layout or service interruption afaik.
It has always been unclear to me if a BIS upgrade is carrier dependent or not. ie - is this happening on RIM servers and the pages are "skinned" for each carrier or something else?
Also, is there a way to see what version of BIS you are on, either on the website, or on the device?

i was trying to log on to the BIS sight yesterday and the site was down. i was able to log onto the BIS from my phone though...? wierd!

My shaw email is still coming in up to 10 min late but at least it is coming in. Was hoping the upgrade would increase the speed but no luck :(

I don't really see any changes on my Bold 9000 running .297 - how can I confirm whether or not I've received this update? And shouldn't there be settings somewhere for the Google Contacts sync or it just gonna do it on its own?

All appears to be good. Not sure of any changes but my E Mail from Aol and BB are flying in almost instantly. So far so good. Hope this is a sign of continued improvements.

I did not have any emails this morning and have not received any so far. I should check my BIS. Oh yeah, I am with Telus.

I just logged on @ 1.12pm EST and click 'help' and low and behold "Not receiving email? If you are experiencing difficulties sending or receiving email from your BlackBerry(R) device, send service books to your device. Service books determine which services are available on your device." with the 'send service books' button.

So, i sent the service books and yep, i got the email.


Tried to get my email working today. I was told delete all my service books. So I did. Email started working. But my device is randomly restarting now. Hopefully that mean my GPS will start working?

wataniya kuwait and also other carriers here in kuwait
service books has always been under the help section

Oh c'mon Crackberry, you're better than this!
It's not like it was some accidental misspelling, just a general failure at spelling an English word. This is just pathetic.