Official Statement from Research In Motion regarding recall of approximately one thousand BlackBerry PlayBook units
Following up unofficial word yesterday via a Staples memo that Research In Motion would be recalling over 900 BlackBerry PlayBook tablets, I reached out to RIM for more information seeing as the memo didn't disclose any explanation of exactly what was faulty in the units. Here's the deal:
RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up.
The majority of the affected devices are still in the distribution channel and haven't reached customers. RIM is working to replace the affected devices.
In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.
So that's that. Not a big deal. Nothing to really be worried about in the grand scheme of things and not many consumers should actually be affected by the issue. You can check our original post for the serial numbers of recalled units. And as always, if you have a PlayBook and are experiencing any issues, just jump into our BlackBerry PlayBook forum for some awesome help from our friendly community.