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Home»BlackBerry News»News & Rumors

Official BlackBerry Service Updates from Research In Motion

by Kevin Michaluk on 12 Oct 2011 10:46 AM
63
 

RIM

If you haven't discovered it yet, Research In Motion is posting updates on the status of BlackBerry service at RIM.com (and on UK.BlackBerry.com). Here's the timeline and where things are at:

Wednesday 12th October - 9:45 (GMT-5)
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.

Wednesday 12th October - 12:00 (GMT+1)
We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels. We will continue to keep this page updated.

Tuesday 11th October - 21:30 (GMT+1)
The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.

Tuesday 11th October - 16:00 (GMT+1)
Some of you are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible and we apologise for any inconvenience this has caused.

Monday 10th October - 20:46 (GMT+1)
Our sincere apologies to all of you affected by today's BlackBerry service issues.

Monday 10th October - 15:00 (GMT+1)
We are currently working to resolve an issue impacting some of our BlackBerry customers in the Europe, Middle East and Africa region. In the meantime, we apologise to you for any inconvenience, and thank you for your patience.

Filed Under: News & Rumors; Tags: BIS Outage October 2011, data outages, RIM, RIM statements
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63 Comments

Posted by abdulaineo Wednesday, Oct 12, 2011 226 days ago

okay...

 
 
Posted by boman06210 Wednesday, Oct 12, 2011 226 days ago

whatever, at least i can still bridge

 
 
Posted by marty_davidoff Wednesday, Oct 12, 2011 226 days ago

Come on guys! We are paying for what???

 
 
Posted by diegonei Wednesday, Oct 12, 2011 225 days ago

We're paying for 99% uptime.

 
 
Posted by Firewalker Wednesday, Oct 12, 2011 225 days ago

99% uptime means that it can be down for 3.65 days.

 
 
Posted by El Platanero Wednesday, Oct 12, 2011 226 days ago

Well most of my phone works so I can wait it out.

 
 
Posted by daveshiz Wednesday, Oct 12, 2011 225 days ago

hope youve not got another 2 days to wait like most of europe !

 
 
Posted by archpopoy Wednesday, Oct 12, 2011 225 days ago

It will be epic if this drags till the 4S release....

 
 
Posted by archpopoy Wednesday, Oct 12, 2011 226 days ago

How often do you think iPhone and Android users have to deal with outages like this?

How about NEVER?

FCK YOU RIM.

 
 
Posted by theonlyjrod Wednesday, Oct 12, 2011 225 days ago

How often do iPhone and Android customers loss their cell service in Quakes, Hurricanes and just plain old windy days...? All the time! Do BlackBerry's loose BIS services, no! When Irene hit, EVERYONE I know lost cell service... Not ME! Thanks to RIM! So shut your face, and just bare with them while they fix the issue!
~
@TheOnlyJrod

 
 
Posted by archpopoy Wednesday, Oct 12, 2011 225 days ago

Was just voicing my opinion, not really asking for yours, thanks.

 
 
Posted by diegonei Wednesday, Oct 12, 2011 225 days ago

Nobody asked for yours either so he might as well voice his. Deal with it.

Fact is, every platform has issues. Complaining about it and being rude on comments will nothelp anyone.

 
 
Posted by kojita Wednesday, Oct 12, 2011 225 days ago

+1

 
 
Posted by coldfir3 Wednesday, Oct 12, 2011 225 days ago

+1. Right on

 
 
Posted by archpopoy Wednesday, Oct 12, 2011 225 days ago

I didn't know I was being rude. I was simply frustrated with RIM's service like everyone else.

 
 
Posted by ifarlow Wednesday, Oct 12, 2011 225 days ago

Stop backpedaling. It's too late to try and save your dignity.

 
 
Posted by archpopoy Wednesday, Oct 12, 2011 225 days ago

*applause*

 
 
Posted by spegs Wednesday, Oct 12, 2011 225 days ago

hahahahaha :D he had some to start with?

 
 
Posted by zudeo Wednesday, Oct 12, 2011 225 days ago

+1.

 
 
Posted by sk8er_tor Wednesday, Oct 12, 2011 225 days ago

+1 Go RIM

 
 
Posted by sk8er_tor Wednesday, Oct 12, 2011 225 days ago

+1 Go RIM

 
 
Posted by spegs Wednesday, Oct 12, 2011 225 days ago

=5
+1= 6! That guy is going down

 
 
Posted by kojita Wednesday, Oct 12, 2011 225 days ago

Whether you ask for it or not, you ll get it...

 
 
Posted by lnichols Wednesday, Oct 12, 2011 225 days ago

They haven't had anything equivalent to BIS. Give iCloud some time and outages will happen at some point. Google gets more "Cloud" stuff and the same will occur. Fact of life with any service as nothing is every guaranteed to be 100% available. However RIM does apparently need to invest in infrastructure.

So far I haven't lost service so the outage isn't getting everyone.

 
 
Posted by kojita Wednesday, Oct 12, 2011 225 days ago

Outages happen, if you can't live with it, drop it and get a droid or an ithing. Just sayin'

 
 
Posted by 2_BCs Wednesday, Oct 12, 2011 225 days ago

This is just one of the reasons that I am going to Android when I upgrade my phone.

 
 
Posted by jedimstr397 Wednesday, Oct 12, 2011 225 days ago

+100

 
 
Posted by ifarlow Wednesday, Oct 12, 2011 225 days ago

Why, because Google never goes down? Really?

 
 
Posted by pipotobe Wednesday, Oct 12, 2011 226 days ago

I'm guessing the BIS 4.1 update didn't go to well hun???
This is a major problem now. I just can't believe RIM is not on top of this already.
Delays what delays ? nothing related to BIS is not working on my blackberry. This is not a simple delay....

 
 
Posted by ifarlow Wednesday, Oct 12, 2011 225 days ago

How is RIM not on top of this?

 
 
Posted by pipotobe Wednesday, Oct 12, 2011 225 days ago

Well I'm not experiencing delays. I'm not receiving anything except for the BBM spam?!?

 
 
Posted by naila_nc Wednesday, Oct 12, 2011 225 days ago

This is the worst timing, with IP4 launch around the corner and things like that. I think it may have to do with BIS 4.1. But other people seem to believe updates for PlayBook and preparing for DevCon.

RIM needs to get their act together and do better testing before implementation. I understand issues happen. But you can't afford to have a big outage every year.

 
 
Posted by archpopoy Wednesday, Oct 12, 2011 225 days ago

+1

What pisses me off is this has happened a few times here in Canada this year. I've been a subscriber since 2006 and outages weren't as frequent as this before.

 
 
Posted by sofakingcdn Wednesday, Oct 12, 2011 225 days ago

+1

 
 
Posted by JHopdevil Wednesday, Oct 12, 2011 225 days ago

And to think a few years ago there were no cell phones. Now we can't live without them for a day or a minute. No big deal, they'll get it going. In the mean time, adapt and overcome!

 
 
Posted by xqzu Wednesday, Oct 12, 2011 225 days ago

We are Borg!
You will be assimilated.....
Anyways I agree with you 100% so no BBM, no email, etc etc....so now we get our real work done.
have a good day man. nice to your positive attitude :)

 
 
Posted by ifraser Wednesday, Oct 12, 2011 225 days ago

You don't pay for BBM its an extra service. You pay for your phone contract and texting. BIS is usually the only thing that's added on.

Outages can be forgiven but 3 days is going a bit too far. From someone who works in the business continuity industry they should and could have servers hosted outwith slough that are ready for failures like this. Even if they were abroad somewhere.

 
 
Posted by kojita Wednesday, Oct 12, 2011 225 days ago

During last outage, I was on BES and it was repaired more quickly...I guess BIS is after BES in terms of networking priority, which makes sense.

 
 
Posted by 2_BCs Wednesday, Oct 12, 2011 225 days ago

Well, that isn't entirely true. You pay for a special Blackberry data package (at least with most carriers) and BBM is sent as data. I agree that you don't pay EXTRA for BBM, but you do pay for it in the long run.

 
 
Posted by BENZ_O Wednesday, Oct 12, 2011 225 days ago

At least they advised everyone of the problem. Not like when PS3 went down and I received an email 2 weeks later.

 
 
Posted by seb.hebert Wednesday, Oct 12, 2011 225 days ago

This is annoying. Not only do I have to sort past al the cry babies jumping ship, but now that my employer sent out a mass email about the BB Outage, EBERYONE at work will come and talk to me as I am the #1 BlackBerry fan boy here.

Oh well, time to do my own PR and damage control :D

 
 
Posted by moyjoy Wednesday, Oct 12, 2011 225 days ago

well... at least i can tell the time.

 
 
Posted by heroldc Wednesday, Oct 12, 2011 225 days ago

Please hire me to work your MDFs. I would do a better job!

 
 
Posted by alex69er Wednesday, Oct 12, 2011 225 days ago

Its ok come Sunday I won't have to worry about this stuff anymore...

ATRIX 2 !!! $99

 
 
Posted by world traveler and former ceo Wednesday, Oct 12, 2011 225 days ago

RIM will weather the storm ... and with DEVCOM next week ... things will be very exciting!! ...

... so stay calm ... don't panic! ....

a Blackberry addict too :)

 
 
Posted by Bullet 1 Wednesday, Oct 12, 2011 225 days ago

Hi all, can anyone tell me if there has been any more updates and or info posted than the one at 1500hrs
on the 10th Oct 2011.
Thanks for your reply

 
 
Posted by daveshiz Wednesday, Oct 12, 2011 225 days ago

theres the info at top of this thread but it means bugger all as nowt working yet!!!!!!!!

 
 
Posted by wobbly Wednesday, Oct 12, 2011 225 days ago

They make their bed ! and they lay in it

 
 
Posted by kojita Wednesday, Oct 12, 2011 225 days ago

Hopefully, BIS will be back for devcon...otherwise they might as well quit the industry...

 
 
Posted by HorseVu Wednesday, Oct 12, 2011 225 days ago

For those who are complaining, there's more to life than looking at your phone every single minute so woosa. Like Alex Baldwin said in Glengarry Glen Ross, "If you don't like it, LEAVE."

Otherwise, like Kevin Spacey said in Glengarry Glen Ross, "GOTO LUNCH!"

 
 
Posted by 123berryaddicted Wednesday, Oct 12, 2011 225 days ago

Will this work on my 8530? Hahaha... Ok... Just pretend you have an iPhone and send txt messages.... Ouch... Txt is lamo compared to bbm... Can't wait to get my bb back :)

 
 
Posted by chiefbroski Wednesday, Oct 12, 2011 225 days ago

BBM is back for me after being out for a few hours. Work email is working fine too. It's just BIS now.

 
 
Posted by GeorgeRussos Wednesday, Oct 12, 2011 225 days ago

This is just unacceptable. It really is.

 
 
Posted by wellwater Wednesday, Oct 12, 2011 225 days ago

I can BBM and getting emails. Just can't connect to the net for some reason. Thankfully ATT has media net and its working. Truly odd!!!

 
 
Posted by m_warden1 Wednesday, Oct 12, 2011 225 days ago

Lifeeeee it has life again... Slow but its there and speeding up. How much I missed you :-p

 
 
Posted by undone Wednesday, Oct 12, 2011 225 days ago

Its a ploy to get the stock as low as possible so the insiders can buy up as much as possible prior to QNX as well as prior to sales numbers being released.

Sounds better then the lack of detail we are getting about core infrastructure being FUBAR

 
 
Posted by nelz16 Wednesday, Oct 12, 2011 225 days ago

RIM Update: Service is expected to improve on Friday as many BlackBerry users switch over to iPhone...

 
 
Posted by Bullet 1 Wednesday, Oct 12, 2011 225 days ago

Did they send out a new reconnection Code of some kind?

 
 
Posted by endik Wednesday, Oct 12, 2011 225 days ago

I had to switch to cha cha, just to keep in touch with people. So missing blackberry. Can't wait to have service back and put htc cha cha back into draw. Funny is that I was thinking recently what will happen if blackberry servers will go down someday, so now I know. Hope never again...

 
 
Posted by undone Wednesday, Oct 12, 2011 225 days ago

Live Web cast at 3pm

322pm EST: Over

No real update beyond what has been already said, but people had a chance to ask questions

transcript here:

url=http://allthingsd.com/20111012/live-rim-talks-about-blackberry-outage/?reflink=ATD_yahoo_ticker

 
 
Posted by sferrari Wednesday, Oct 12, 2011 225 days ago

hello out there.

its going on 22 some hours now.

but what i dont get is why i cant browse with my wifi connection.

any thoughts.

 
 
Posted by mcaples Wednesday, Oct 12, 2011 225 days ago

NO emails
NO FaceBook App
NO BerryWeather (direct TCP/IP only)
I AM online with my 9930
6:23pm EST
Costal Connecticut, USA.

 
 
Posted by excanpet Wednesday, Oct 12, 2011 225 days ago

Ok was just at the Rim site and it stats that bbm has returned to Canada!! But just not for me :( and sad to say I live 10 min from Rim in Waterloo! @ a loss!!