We may earn a commission for purchases using our links. Learn more.
If you haven't discovered it yet, Research In Motion is posting updates on the status of BlackBerry service at RIM.com (and on UK.BlackBerry.com). Here's the timeline and where things are at:
Wednesday 12th October - 9:45 (GMT-5)
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.
Wednesday 12th October - 12:00 (GMT+1)
We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels. We will continue to keep this page updated.
Tuesday 11th October - 21:30 (GMT+1)
The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.
Tuesday 11th October - 16:00 (GMT+1)
Some of you are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible and we apologise for any inconvenience this has caused.
Monday 10th October - 20:46 (GMT+1)
Our sincere apologies to all of you affected by today's BlackBerry service issues.
Monday 10th October - 15:00 (GMT+1)
We are currently working to resolve an issue impacting some of our BlackBerry customers in the Europe, Middle East and Africa region. In the meantime, we apologise to you for any inconvenience, and thank you for your patience.
Read more
Thorsten Heins says sorry for todays BlackBerry outage in Europe and Africa
We posted earlier today that some areas of Europe and Africa were experiencing BlackBerry outages, here in the UK it seemed with Vodafone only. Hot off the press Thorsten Heins has issued the following statement apologising for the days issues for BlackBerry users in the said regions. I want to apologize to those BlackBerry customers in Europe and Africa who experienced an impact...
No, RIM hasn't handed their BES encryption keys over to India
If you've been following RIM news for a while, you'll know over the past four years there has been a bit of a security struggle for RIM with India. The Indian government has on numerous occasions requested the encryption keys for BlackBerry services such as corporate emails and BlackBerry Messenger. For their part, RIM has stated on just as many occasions that they do not possess any...
BlackBerry Service Update Press Conference [updated: Audio download available]
Direct Audio Download Link Update: The call ended with no real answers as to when BlackBerry services will be back up and running. RIM didn't really give any answers that we didn't already know, however they did explain a bit more of exactly what is going on and what caused the issues. Have a listen to the call in the player above or visit the link on the Research In Motion website...
Possible BIS outage across Europe and North America
We've been getting plenty of users in North America and Europe letting us know their has been some issues with BIS as of late. Many folks in the UK have spoken up in the CrackBerry forums and for some North American users BIS over WiFi has been down for what is going on 48 hours now. Some carriers are advising that it is due to a BIS update that is rolling out now but -- the accuracy in...