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Official BlackBerry Service Updates from Research In Motion

By Kevin Michaluk on 12 Oct 2011 10:46 am EDT
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RIM

If you haven't discovered it yet, Research In Motion is posting updates on the status of BlackBerry service at RIM.com (and on UK.BlackBerry.com). Here's the timeline and where things are at:

Wednesday 12th October - 9:45 (GMT-5)
BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.

Wednesday 12th October - 12:00 (GMT+1)
We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels. We will continue to keep this page updated.

Tuesday 11th October - 21:30 (GMT+1)
The messaging and browsing delays that some of you are still experiencing were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.

Tuesday 11th October - 16:00 (GMT+1)
Some of you are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible and we apologise for any inconvenience this has caused.

Monday 10th October - 20:46 (GMT+1)
Our sincere apologies to all of you affected by today's BlackBerry service issues.

Monday 10th October - 15:00 (GMT+1)
We are currently working to resolve an issue impacting some of our BlackBerry customers in the Europe, Middle East and Africa region. In the meantime, we apologise to you for any inconvenience, and thank you for your patience.

63 comments

boman06210

whatever, at least i can still bridge

marty_davidoff

Come on guys! We are paying for what???

diegonei

We're paying for 99% uptime.

Firewalker96

99% uptime means that it can be down for 3.65 days.

El Platanero

Well most of my phone works so I can wait it out.

daveshiz

hope youve not got another 2 days to wait like most of europe !

archpopoy

It will be epic if this drags till the 4S release....

archpopoy

How often do you think iPhone and Android users have to deal with outages like this?

How about NEVER?

FCK YOU RIM.

theonlyjrod

How often do iPhone and Android customers loss their cell service in Quakes, Hurricanes and just plain old windy days...? All the time! Do BlackBerry's loose BIS services, no! When Irene hit, EVERYONE I know lost cell service... Not ME! Thanks to RIM! So shut your face, and just bare with them while they fix the issue!
~
@TheOnlyJrod

archpopoy

Was just voicing my opinion, not really asking for yours, thanks.

diegonei

Nobody asked for yours either so he might as well voice his. Deal with it.

Fact is, every platform has issues. Complaining about it and being rude on comments will nothelp anyone.

archpopoy

I didn't know I was being rude. I was simply frustrated with RIM's service like everyone else.

ifarlow

Stop backpedaling. It's too late to try and save your dignity.

spegs

hahahahaha :D he had some to start with?

spegs

=5
+1= 6! That guy is going down

kojita

Whether you ask for it or not, you ll get it...

lnichols

They haven't had anything equivalent to BIS. Give iCloud some time and outages will happen at some point. Google gets more "Cloud" stuff and the same will occur. Fact of life with any service as nothing is every guaranteed to be 100% available. However RIM does apparently need to invest in infrastructure.

So far I haven't lost service so the outage isn't getting everyone.

kojita

Outages happen, if you can't live with it, drop it and get a droid or an ithing. Just sayin'

2_BCs

This is just one of the reasons that I am going to Android when I upgrade my phone.

ifarlow

Why, because Google never goes down? Really?

pipotobe

I'm guessing the BIS 4.1 update didn't go to well hun???
This is a major problem now. I just can't believe RIM is not on top of this already.
Delays what delays ? nothing related to BIS is not working on my blackberry. This is not a simple delay....

ifarlow

How is RIM not on top of this?

pipotobe

Well I'm not experiencing delays. I'm not receiving anything except for the BBM spam?!?

nomi1978

This is the worst timing, with IP4 launch around the corner and things like that. I think it may have to do with BIS 4.1. But other people seem to believe updates for PlayBook and preparing for DevCon.

RIM needs to get their act together and do better testing before implementation. I understand issues happen. But you can't afford to have a big outage every year.

archpopoy

+1

What pisses me off is this has happened a few times here in Canada this year. I've been a subscriber since 2006 and outages weren't as frequent as this before.

JHopdevil

And to think a few years ago there were no cell phones. Now we can't live without them for a day or a minute. No big deal, they'll get it going. In the mean time, adapt and overcome!

mud314

We are Borg!
You will be assimilated.....
Anyways I agree with you 100% so no BBM, no email, etc etc....so now we get our real work done.
have a good day man. nice to your positive attitude :)

ifraser

You don't pay for BBM its an extra service. You pay for your phone contract and texting. BIS is usually the only thing that's added on.

Outages can be forgiven but 3 days is going a bit too far. From someone who works in the business continuity industry they should and could have servers hosted outwith slough that are ready for failures like this. Even if they were abroad somewhere.

kojita

During last outage, I was on BES and it was repaired more quickly...I guess BIS is after BES in terms of networking priority, which makes sense.

2_BCs

Well, that isn't entirely true. You pay for a special Blackberry data package (at least with most carriers) and BBM is sent as data. I agree that you don't pay EXTRA for BBM, but you do pay for it in the long run.

BENZ_O

At least they advised everyone of the problem. Not like when PS3 went down and I received an email 2 weeks later.

shebmiller

This is annoying. Not only do I have to sort past al the cry babies jumping ship, but now that my employer sent out a mass email about the BB Outage, EBERYONE at work will come and talk to me as I am the #1 BlackBerry fan boy here.

Oh well, time to do my own PR and damage control :D

moyjoy

well... at least i can tell the time.

heroldc

Please hire me to work your MDFs. I would do a better job!

alex69er

Its ok come Sunday I won't have to worry about this stuff anymore...

ATRIX 2 !!! $99

world traveler and former ceo

RIM will weather the storm ... and with DEVCOM next week ... things will be very exciting!! ...

... so stay calm ... don't panic! ....

a Blackberry addict too :)

Bullet 1

Hi all, can anyone tell me if there has been any more updates and or info posted than the one at 1500hrs
on the 10th Oct 2011.
Thanks for your reply

daveshiz

theres the info at top of this thread but it means bugger all as nowt working yet!!!!!!!!

wobbly

They make their bed ! and they lay in it

kojita

Hopefully, BIS will be back for devcon...otherwise they might as well quit the industry...

HorseVu

For those who are complaining, there's more to life than looking at your phone every single minute so woosa. Like Alex Baldwin said in Glengarry Glen Ross, "If you don't like it, LEAVE."

Otherwise, like Kevin Spacey said in Glengarry Glen Ross, "GOTO LUNCH!"

123berryaddicted

Will this work on my 8530? Hahaha... Ok... Just pretend you have an iPhone and send txt messages.... Ouch... Txt is lamo compared to bbm... Can't wait to get my bb back :)

chiefbroski

BBM is back for me after being out for a few hours. Work email is working fine too. It's just BIS now.

GeorgeRussos

This is just unacceptable. It really is.

sam81#IM

I can BBM and getting emails. Just can't connect to the net for some reason. Thankfully ATT has media net and its working. Truly odd!!!

m_warden1

Lifeeeee it has life again... Slow but its there and speeding up. How much I missed you :-p

undone

Its a ploy to get the stock as low as possible so the insiders can buy up as much as possible prior to QNX as well as prior to sales numbers being released.

Sounds better then the lack of detail we are getting about core infrastructure being FUBAR

nelz16

RIM Update: Service is expected to improve on Friday as many BlackBerry users switch over to iPhone...

Bullet 1

Did they send out a new reconnection Code of some kind?

endik

I had to switch to cha cha, just to keep in touch with people. So missing blackberry. Can't wait to have service back and put htc cha cha back into draw. Funny is that I was thinking recently what will happen if blackberry servers will go down someday, so now I know. Hope never again...

undone

Live Web cast at 3pm

322pm EST: Over

No real update beyond what has been already said, but people had a chance to ask questions

transcript here:

url=http://allthingsd.com/20111012/live-rim-talks-about-blackberry-outage/?r...

sferrari

hello out there.

its going on 22 some hours now.

but what i dont get is why i cant browse with my wifi connection.

any thoughts.

mcaples

NO emails
NO FaceBook App
NO BerryWeather (direct TCP/IP only)
I AM online with my 9930
6:23pm EST
Costal Connecticut, USA.

excanpet

Ok was just at the Rim site and it stats that bbm has returned to Canada!! But just not for me :( and sad to say I live 10 min from Rim in Waterloo! @ a loss!!