New BlackBerry Link update for Mac and Windows now available

By Bla1ze on 3 Jul 2014 08:35 pm EDT

We've been waiting to post this all day because the url to the Mac version was broken but now that that has been fixed, we can finally let you all know BlackBerry Link has been updated. On Windows, BlackBerry Link has been updated to v1.2.3.56 while on Mac it has been updated to v1.2.1.18.

Unfortunately, BlackBerry pushed this one out with a standard change log for v1.2 which simply says it has an updated, more user-friendly look and feel, support for additional languages and general performance improvements. So, with that said if you spot anything that's actually new let us know because the change log it's using is just recycled.

More information/Download BlackBerry Link

Reader comments

New BlackBerry Link update for Mac and Windows now available


I'd love to see an official CrackBerry review of the link software. I find it useful just because of the wifi file sharing that it makes simple.

Frosty white Q10/

You wouldn't want to see my review. I hate it. The only thing good about Link is the remote access and that's assuming you get it working. Sorry, it's terrible software IMO.

Ave Bla1ze, Crackberry is in good hands, we love the brand but have to be objective.

I miss blackberry desktop manager, link is just some karma for us joking about iTunes...

Posted via CB10

BlackBerry got sick and tired licensing IntelliSync from.Nokia that was getting mighty expensive.

 BlackBerry Z30  If it Don't Make Dollars, It don't Make Sense 

Maybe you should so BlackBerry can see it and smarten the F**K up and make it the way it should be for us users.

 Posted via CB10 on my  Z30

The speed of pretty much anything is...abysmal. I think it took me 3 hours to do a backup. Let me save you the trouble of the review. BlackBerry? Good. BlackBerry Link? Baaaaad.

I have a feeling that has more to do with the ability of the phone to transfer data. Either slow nand or slow something. Not sure.

Posted via CB10

If it is reviewed, just remember that there are more of us Windows users than Apple users.
A walk-through or trouble-shooting guide in case some cannot get the remote file access working would be good.
Wish we could review and comment on the desktop app like we can for the apps on BlackBerry World.
Frosty white Q10/

Troubleshooting? Nope! I'd have no trouble shooting BlackBerry Link, multiple times with gusto!

Posted via my super duper ultra mega Z10 with death ray

I hate it too, but it's the only way I know to mount my phone onto my PC as external storage. Plus I make pre-Sachesi backups with it. That's all I use it for. I turned off AutoSync ages ago because I ended up with duplicate photos on my phone all the time.

Posted with my Q10, SQN100-2, Radio

My BlackBerry Technical Account Manager showed me His BlackBerry Blend. Man.. it is really awesome. It is a combination of BlackBerry Bridge (PC edition) and BlackBerry Link.
You can view your emails, contact, calendar and also BBM in your PC by pairing your BlackBerry and PC via Blue tooth. I expressed my opinion that BlackBerry Blend should be available as a free software for BlackBerry users and should be replaced by LINK.
I only installed LINK in my PC so that I can charge my Z10 when plug in to USB.

Posted via CB10

Yes, Blend should be free and available for all users. It would be great to control your phone through PC like answering calls or even have screen mirroring. Also, I hate to use Bluetooth for pairing, there should be an option to plug the device using the existing cable. I would like to see Blend as an integrated software with LINK rather than being launched in a browser.

Blend works over USB too.

 Posted from my BlackBerry Z30  STA100-2 / on O2 UK  Activated on BES10.2.2 

Blend is kind of silly. I have Outlook and a Web browser on my computer, tethering your phone to your computer to view email isn't really being mobile either. I didn't think it was possible but Link is worse than DTM. You can't even sync your contacts and calendar to your computer and the backups rarely work and can't restore if using a different version. Hopefully they get some better management in the desktop software space, at least whoever made these decisions should be walked out asap. I've noticed backups are slightly faster (less slow) with the newer versions of Link at least.

Posted via CB10

Well, contacts & calendar events are usually synchronized OTA with an Exchange or Gmail account anyway.

Posted via CB10

If your corporate email is not accessible from Internet (behind firewall) , BlackBerry Blend will be a great tool since you can view and reply your emails using PC and you do not have to connect to corporate network.

Posted via CB10

Here is the thing...

While I'm in the office, blend isn't essential. If it's as good as it looks, I would use it instead of Gmail or Outlook. While traveling is when it will be really useful. If I want to write emails while I'm on a flight, I have to connect to wifi before hand and download my mail. With Blend, I wouldn't need to do that and can just use my laptop's screen and keyboard.

Posted via CB10

Does BlackBerry Blend work smoother than Link? I think Blend would be a great way to have everything together in one spot. But, then I've never seen it, only heard about it.

Posted via CB10

I totally agree. The worst part is that all of the above nokia suit could do 5 years would think that pc software will improve over the time no matter the is just terrible and can do nothing.only sending files over wifi is usefull

Posted via CB10

But the Wifi sharing can be used without Link. Only use "connect networkdrive" on your Windows. There you go with full file access over SMB! :)

Posted via CB10

Link needs to go. BlackBerry Protect needs back up Capabilities again and something else do needs to replace link

Posted with none other than the Zed 10

I 100% agree with bringing back the BlackBerry Protect backup option. I never want to turn on my laptop and try to use link. I think I go months at a time without backing up now that I can't do it OTA with BlackBerry Protect.
Though, head to the forum to find a fantastic walk through to get link to work with McAfee which for the life of me I could not do. Now I can actually see my files on the Z30 when connected.

Tapped and flicked from my BlackBerry Z30!

I'd like to see your review just because you are telling it like it is.

Z30 / STA100-5 / / T-Mobile USA

Bla1ze now that your running the show, your gonna have to open up a little and tell us how you really feel, don't just tow the company

Posted via CB10

Also it's "you're" as in "you are" and not the possessive "your". ( | )

Via CB10, Z10 rocking official 10.2.1

Agreed. I don't know how good or bad it is on Windows, but the Mac version is horrible - it is like pre-release software, and it has had how many updates already? They fix one thing and something else breaks. *sigh*

Posted via CB10 from my Z10

Hmmm... have never used it on a Mac, but after reading some comments here, I'm starting to think that the Windows version works a lot better than the version on Apple hardware.

Frosty white Q10/

Sorry but with Lion onward it has always worked better than windows. His simple comment tells me he may have a lot of other crap or settings in services messing up link.

 BlackBerry Z30  If it Don't Make Dollars, It don't Make Sense 

I haven't really had anything break. Nothing has just ever worked properly. In the end, I used Sync for iTunes to sync my music (it works way better); drag and drop my videos so Link doesn't try to convert (takes forever); and keep my contacts in Gmail.

Link truly truly truly is horrible garbage

Posted via CB10

I agree. For me, outside of the availability of native apps, this is the absolute weakest part of the BlackBerry 10 experience. It almost never does anything right in my experience.

I'm in awe that such an important piece of the experience with getting the media on and off your phone (especially for novices) was so badly done and still hasn't been fixed. It's like they hired the dumbest intern in the world to work on it for an hour a month and after he'd had downed 24 beers.

Hm, why would you not use < insert file manager of your choice here > to transfer media to your device?

Posted via CB10

Have your tried Samsung Kies? Had it with my Galaxy back when I was rocking two phones. Link is crap but Kies is stinking shit.

Actually, I can't think of any use for those applications whatever they are now that we have Cloud. As for backup, why bother? BES or Google take care of that.

The only use is for USB tethering drivers but you don't even need to load the application.

Z30 Vivo Brasil


Link is not perfect, but Kies is horrible. Wasn't working at all for my galaxy ace, I waste a lot of time with it :-(...

Posted via CB10

Thanks for the Kies info.

So KNOX will be trailing for a while, if that is any valid indicator, LOL

Pasted via CB chen

Not everyone wants their backups to be in the cloud. Some prefer to have it locally.

BlackBerry should give us S/MIME and PGP capabilities!

Agreed. It's easily the worst software I use (or attempt to use!) on a regular basis. I would like to see your review of it though!

Agreed. I got the wireless sync to work once. Just once. Not the first time I tried or the last time I tried.

But I never found the old desktop manager all that great either. It never recognized my phones and tried to do daily wipes on them.

Link is marginally better.

Posted via CB10

I love Link it works well through my firewalls and routers. Super fast for streaming over LTE and Wi-Fi.

Looking forward to future upgrades like queue lists and scrolling titles.

Posted via CB10

I don't have any issues with link. It works the way it should. I used to have issues with it syncing stuff to my desktop but I stopped it. It's amazing I add music to my iPod then 3 mins later link is syncing to my BlackBerry. I love link

"Once You Go Black You Never Go Back"

Honestly link works just like iTunes for me. Maybe it's simply the way I have it set up. I have all my iPod play lists and folders on my BlackBerry. So it's like another iPod in my pocket

"Once You Go Black You Never Go Back"

Well at least is actually appeals better to some people if it looks "newer ".. thanks for the heads up b1aze..

Blaaaaaaaack..wait for it..berry.. BLACKBERRY..!!

Haven't tried downloading and probably won't. This is software fitting for the original BlackBerry Storm. Junk.

Posted via CB10

Roger that!! I upgraded Blackberry bridge and lost the connection between my Q10 and PlayBook.

Blackberry always.....

Link is slow for me, but I've never had it freeze or not work or anything like that. Any time I've used it to do something it has worked just like it is supposed to.

Posted via CB10

I agree with you. It’s slow as molasses to load, but then so is iTunes. Once loaded, it works quite well. I think you just need to know HOW it works and not expect it to do what it won't do. Take it for what it is. Now, having said that, I still don't think it's the greatest, but I have seen worse.

Posted via CB10

I agree with you, I think though seeing others complain there has to be a problem with it. Personally apart from it being a tad bit slow. It otherwise works for me.

Posted via CB10

Anyone use it on Windows and Mac to compare the reliability of each version?

I only (attempt) the Mac one and it never works reliably... ever

Posted via CB10

Not sure what your definition of 'slow' is...mine loads up at a decent rate on my old single core machine...and quite quick on my quad core...but like you, it runs flawlessly...the only time I have had an issue is when Windows goes off on an update and sits at the login screen...but I've been running two PC's to connect them OTA to my Z30 for months now 24/7 and never a anything I think it lies with how the users PC/Mac is setup and their other end like Wi Fi/Firewall...most people assume that you can just install and go...any kind of software that connects through you Internet has to be set up right...same goes for local connections (USB)...if your phone is a mess, then it can be difficult to go between...and most people's phones are a mess...

Posted via CB10

Do I have to reload to enter software? Or is there an upright on Link it's self(is so where the heck is it?)??

Posted via Z10/ CB10

Thanks for the update. That is disappointing. I was so excited to get exFAT support. I hurried to buy a 64G card only to find that BlackBerry link doesn't support it well...

Fingers crossed for next update.

I have never had a problem with Link. I use it to restore data etc. after loading leaked OS. Never had a problem except for duplicate contacts.

That said, it needs a lot of tweaking.

STA-100-3 v

I don't use it for much, but I do use it for the file sharing all the time. I used to have reliability problems with that feature, but updates to Link and Handset software has made it perfectly reliable for me at this point.

I had just the opposite experience. It used to work like a charm, especially the wifi file sharing/ remote access. Then, I updated it and it has not worked AT ALL since. Where do you go to get help trouble shooting it? No official support line @BlackBerry? I know, it's expensive to provide, but at least provide a meaningful, comprehensive trouble shooting guide, or FIX IT! End Rant.

From my Neutrino Powered Z10

I officially gave up on Link for syncing ANYTHING. Use DoubleTwist as an alternative if you have sync issues we Link.

Posted via CB10

You have to search around it for what you want to do but overall if you figure it out it works pretty well....

Posted via CB10

Thanks for the heads up Bla1ze - 48 is working pretty good, but I will take this one around the block and see how she purrs

Posted via CrackBerry App

I’ve said this, like, three times already, but I feel like we’re missing the point here.

Looking at the chart, it’s easy to see a pattern here. Q2 is historically BBRY’s biggest, sales-wise, and they generated a profit the last 2 Q2s in a row. The fact of the matter is, though, that sales are cyclical, and year over year sales are still down. This doesn’t bode well for BBRY. Their profits this quarter were primarily due to cost cutting, but a company can only cut costs for so long before they cease to exist. In the end, if BBRY can’t raise their year over year sales numbers, they’ll continue to die a slow death. Any measure they take, like the cost-cutting they did this quarter, will only be prolonging that process.

Disclosure: I’ve owned BBRY devices in the past, and would love nothing more than to see them succeed. Just trying to be a realist here.

I don't think we are. You have to stop the breeding first! THEN healing can begin.

The surgery is pretty much done. They are just closing up the patient. Once that is done the recovery will begin.

And of you truly care as you say then go buy a BlackBerry device and help with the recovery and sales growth.

Posted via CB10

Yeah, I'm not sure what this has to do with Link, but I'll bite anyway.

Yes, sales continue to trend down, though the losses are narrowing. BB10 devices FINALLY outsold BBOS devices last quarter. BB10 is a more appealing OS with an app catalog that is exploding if you count the upcoming Amazon apps.

Plenty of reason for hope.

Posted from CB10 running on my awesome Z30 2B6927F7

You've used the Amazon store right? Not exactly exploding lol. Still missing all the Google apps and a lot of other good ones. The apps are not published by the actual vendor half the time, apps are filled with ads, pop ups and security risks and the Android runtime is still flakey even on the latest 10.3.

Posted via CB10

I hope it your pseudo-analysis impresses whoever it is you're trying to impress, but I can't for the life of me figure out what your ramblings have to do with BlackBerry Link? Did you write this so you could read it out loud to someone, attempting to show off?

Posted via CB10, now from a Z30

You are totally off topic - but, I will throw my two bits in the pot. All products, and companies for that matter, have life cycles. BB is trying to find itself right now. Chen is doing great shoring up cash. Devices are. mist - the Z series are really nice devices and under appreciated be the market due to apps, but nothing can be done about that. My daughter, 20 and in college, is making the switch from years of iPhone madness to a Z30 as she is jealous of my z10 and wants to 1 up me.

Posted via CrackBerry App

I know it hasn't worked well in the past but works fine now. Does what it's suppose to do now Bla1ze! Lol!

Was horrible in the beginning nothing worked properly. I'm happy it's real fast now.

Posted via CB10

I was going to install this, then I realized it still makes you restart your computer. Seeing as how this sounds like there is nothing worth updating it for, I'll just ignore it for a few weeks/months/years/decades until they actually make a not-so-POS version.

I just installed the update, and I see nothing different from the previous version. But it occured to me that perhaps it has updated drivers which will make the latest Sachesi run better.

Posted with my Q10, SQN100-2, Radio

By the way, I did not have to reboot my PC.

Posted with my Q10, SQN100-2, Radio

Jeez, I had no idea that rebooting a computer was a big deal. So, install it before you shutdown or right after you boot up.

Posted via CB10

That's funny you say that. I am with the other guy, I never shut down either of my computers unless there is a major windows update or other urgent update. They normally get restarted once every 6 months or when the power goes out, lol

Posted via CB10

So no restore points, no registry corrections? I'll bet you're running windows desktop OS like it's a server.

 BlackBerry Z30  If it Don't Make Dollars, It don't Make Sense 

I have the same problem it only works about one a month. I actually hate to bash but it must be the same team that designed the storm. I always wondered what happened to those people.

Posted via CB10

I actually don't have a problem with it. I have wifi access so once I'm on the wireless I can copy files to and from the device which I absolutely love.

I am sure they can add more features and help the backup process be more user friendly and faster.

Posted via CB10

Improved wireless connectivity to my Z30. Unfortunately I still can't get Remote File Access to work with my Z30. Not impressed.

Posted from my Z30

Domcos, others: what exactly isn't working with Remote file access? Are you seeing an error message? Have you followed the steps in the on-device video? Use Search to find "Video: Wi-Fi sync and remote file access with BlackBerry Link". At about 1:40 of the video, follow the instructions. 2 BB10 phones here (2 BBIDs), each with remote access to the same two computers anywhere, anytime AS LONG AS Link is running and each is not hibernated/asleep.

Posted via CB10, now from a Z30

I had it working with my Z10 and since I switched to Z30 it no longer connects to Remote Access Files.

Posted from my Z30

My computer shows up on my Z30, but the folder is blank. I have refreshed my BB and removed and set up the files several times.

Posted from my Z30

What security are you using? I had the exact same problem with McAfee running. I had to open some ports and presto I have full access to and from my phone on WIFI and usb.

Tapped and flicked from my BlackBerry Z30!

Backup the phone using Link. The files and drive will then be recognized in file manager. Though Photo gallery did not see anything in its import mode.

Definitely my biggest concern since having installed Win 8! BB Link is at least not taking my computer down any more.

Posted via CB10

I wish they would just make it so that every time I plug my phone in to charge, the link window didn't open up into the foreground. It should just stay in the tray. If it wants to do a back up, pop up system tray notification.

Really irritating to be doing something full screen, and decide to plug my phone in and have Link get all pushy.

There is a setting in Link that tells it to open when you plug in your phone. I'm not near my computer now to tell you where it is, but I have that turned off. I launch Link when I double click the icon. I don't have it on my tray either.


I know I am opening myself up for a little flame fest, but I personally haven't had too many problems with the newer versions of link. I do miss how effective the old desktop manager was, but as a guy with a high tech background, I have often found that most software problems are a direct result of PEBKAC. (Problem Exists Between Keyboard And Chair). My 2 cents... that's all. ;-)

Posted via the Crackberry App with my Z30

I'm no great techie, but no problems here either. See my response a few up ^^.

Posted via CB10, now from a Z30

I actually like Link. I may be the only one. I use a PC so I don't know how the Mac one works.

I loaded over 16GB of music on my phone with a single swipe of the mouse with no issues.

Yay Link!!!

I don't have any issues with link, on windows 8.1 anyway. Doesn't auto open and doesn't have to be running to have wifi file sharing or anything. The back up and restore is pretty complete now, just needs a few extra add one to individual back ups and it would be solid. Updates are always welcome to help out those that do have issues though.

The Z10

Link, how do I hate thee, let me count the ways. Wait, there's probably a character limit.

John Chen, please burn this lethargic, mildly-functioning mess and build something from scratch asap. You know, that works. I love BlackBerry but there's a special place in hell for this piece of s...oftware.

Posted via CB10

How about actually trying the new version before posting your opinion on it so at least your comment would be relevant.

Posted via CB10 on my Z30

Hi blackmoe, my comment is actually based on previous experience plus a full factory reset and backup/restore in the past 24 hours, since getting the "upgrade". Is that relevant enough for you?

Posted via CB10

Bla1ze, you are awesome and we all know it, but next time type "was broken" not "was broke." I know it's a blog and it's the content that matters, but...

Posted via CB10

Never had much problem bdm or link other than being slow.

But I've always wondered... why use it if your email is synced via exchange with work or imap with Gmail? that works effortlessly for me

Posted via CB10

Agreed, Link is garbage. Never updates my version, but does let me wirelessly sync my phone so 50% works.

I wish BlackBerry could update the BlackBerry Link that will allow us to manage the installed apps and to let us install bar files to our devices.

Posted via CB10

I don't know what most of you are talking about. I use BlackBerry link to backup my phone. I tried it a couple of times and it is perfect. I upgraded from a q5 to a q10 and all I had the do is click backup just like that. When I had my iphone 5s, I was backing up with iCloud, I had to pay extra money for all the memory I had AND it took forever.

Posted via CB10

Never mind that Link looks like a program built for a Commodore 64, if it just worked as intended, I would be happy, not to mention grateful.

Stop playing with link BlackBerry, give us the real stuff, not this crap!

via  Z30

I'm usually a tolerant person, and I've used BlackBerry phones for more than a decade, but my apologies in saying, LINK is the worst piece of software in history, wtf is that coding team smoking?!

from an australian Z10...

Link works pretty well for me on Win 7 with Symantec security. Absolutely love how I can access my desktop folders from... anywhere. Very cool.

On Windows 7 link seems to work OK. But on Mac it's just terrible. Totally unacceptable actually

Posted via the CB10

Some comments - Link is actually pretty good, the folder sharing doesn't always work, that's bad.

Connection issues cone down to the driver - or potentially cable. I get the impression the micro USB on o e of my BlackBerry cables is getting dodgy...

In the case where the cable is fine and a connection is not established, the issue is generally the driver, NOT BlackBerry Link - not their desktop software before.

As to the speed of the backup: The way I understand it, the backup is handled on the phone - encrypted and decrypted on the phone, BlackBerry Link just acts as an interface - the speed limit comes from the phone, NOT link.

Posted via CB10

BlackBerry Link when i first got my Z10 and my new laptop together BlackBerry Link didn't work on windows8 but eventually microdick release 8.1 and it's fixed but still don't understand how microdick can take something good and totally fuck it up so much. Now back to Link great it's now working but won't recognise my Z10! Oh great DTM how we miss you!

Tapping and flicking on my Zed 10

Remember Vista. Microsoft seems to go on a very bad acid trip every few years with regards to OS's

Posted by Z10'er

I only ever use Link as a last resort. It is dreadful. The worst piece of software I have set eyes on for a long, long time. I thought Desktop Manager was bad enough but Link makes DM look like a work of genius. Why Blackberry foisted this pile of shit upon us god only knows. My Z10 acquired in Feb 2013 has been flawless and is a joy to use, whereas Link looks like it came from a different planet.

Great to read the comments here folks.
I used BlackBerry Link to install the 10.2 update a few months ago (during which it corrupted twice). I thought it was a very painfully slow and awkward bit of software. Blamed my PC.

Posted via CB10

+1 Bla1ze BlackBerry need to put some new ppl into developing a completely new version of Link because atm it should be titled Stink

Posted by Z10'er

Try to put your music in your BB10 device on a Mac.

I hope they improved. I mean, common! I wanna have my music collection with CD Covers, etc. Sometimes it just breaks and you have to do it all over again.

Lets see here...

Don't understand all of the hate here. I still use Outlook on my Windows PC and Link syncs the calendar and contacts perfectly.

Hi @DonZ10,

Can you give me any suggestions on how to get my Q10's calendar synced with my PC version of Outlook? Unfortunately, I'm one of the ones who lost that capability upon upgrading to BB10, and like a few others here, I would love to be able to see my calendar on the desktop again. I've tried everything I could think of, but nothing has worked. It's quite useful when I'm working on the laptop and don't want to use the small screen.

Thank you, and thanks for the encouraging post!

Well I use a Z10 but the Q10 probably uses the same process. Just download Blackberry Link from Blackberry's web site.

If there is one thing that would make me give up BlackBerry forever, it is how abysmal Link is. Desktop Manager was good but...

Posted via CB10

It is proven time and time again that BlackBerry / RIM is top notch producing solid hardware, rock solid OS, and some (or very few) native apps.

Anything else that they attempt is a flop: windows / mac software, tablet execution, marketing their own products , etc.

It just makes no sense to me that they can not find some outside talent to wrap up the missing pieces and create a dynamite user ecosystem.

Link rates up there with Kies, eBay Turbo Lister, Windows Vista, etc....

Posted via CB10

I also don't understand all the hate 'round here. Of course LINK is far from being perfect (and I hope it will get some more features and bugfixes). But once you figured out how it works, it is quite a useful tool. I'm still a fan of offline synchronization with outlook (~620 contacts, ~2500 calendar events). I use it almost daily for this purpose. Also, I appreciate the automatic backup of my photos, when I enter my home wifi: they are just pushed to my hard disk without any effort.

The problem is that for a lot of people it just plain does not work. I've never had a backup complete successfully. I've used it with windows 7 windows 8, a Q10, Z10 and Z30 and not once has it completed a backup.

I'm no novice but even if I was the software should still be simple to install, know Joe to run and most importantly be actually able to complete the function it was designed for.

Do you really think everyone is complaining for no reason. When this many complain blackberry should address the problem. We are the early warning system, to ignore it is to shoot themselves in the foot. So I convince somebody to switch and then I start apologizing because things don't actually work.

Posted via CB10

I think everyone was busy writing the new OS so they outsourced Link to the overnight cleaners.

Janitor A: you want toilets tonight, or coding

Janitor B: toilets, I can't handle that much ____

Both: hahaha!

Posted via CB10

BlackBerry Desktop Manager was so simple and basic, easy to handle, easy to sync my music, even from the same iTunes itself, so easy to transfer in both of the ways my files, to do my backups, to ensure my contacts... please, like the Boyz II men song, "Can somebody tell me how to get things back the way they used to be..."

BBM channel: C0040FF4D..... Proudly Z10 owner...

I can't update link on my mac book pro because it needs newer software than snow leopard. Apple changed something so my "older" machine can't update to a newer OS. My slightly older Hp with W7 got the update, but continues to say there is a software update available.

Posted via CB10

I've finally got it to work consistently. Once it finally started working it's been great.

Posted via CB10

The Link can be referred to as "bad" when you finally managed to install and run it. There is no word strong enough in literary English to describe Link while trying to install it.

Posted via CB10

Link is total junk, wish Desktop Manager worked for BB10 instead. Never had any problems with my Bold 9900 and DM. Update isn't even showing up for Link on my Mac still showing as the latest

Connected wirelessly to my Z10 maybe once or twice and this is it. Since then it always shows as "disconnected". I'm surprised they still update it...

Posted via CB10

Is there a way to migrate to a new phone and move all my apps and app folders over? Last time I tried this, I had to download all my apps and rebuild all my folders.

Posted via CB10

Plain and simple BlackBerry Link sucks. I don't like iTunes but hate BlackBerry Link. Link is slow, can't get remote access to work, when it does always connect / disconnects. Worst piece of software on the face of the planet.

Posted via CB10

I don't have any issues BlackBerry Link! Never have! It works quickly with updates, backups and syncs! My only minor gripe would be better organization in the layout!

These words are brought to you by my elegant and classy Z10 or Q10

I'm with the folks who find Link to be a useful piece of software. I've never had issues like some people are mentioning here.

The contacts and calendar data all sync just fine with Outlook. Not one problem there.

My backups have all progressed fine and I've even ran a few restores from backup and they worked fine.

Mind you, I went straight from W7 to W8.1 so I didn't have to deal with the frustration during the period of time when the usb driver wasn't working for W8. For me, this falls into the category of not being the first one to adopt a new Windows OS.

I understand people are having issues but like one guy said, a lot of these issues are caused by what is located between the keyboard and the chair. For example, one unhappy fellow posted above that he didn't like the way Link starts up as soon as he plugs his phone in via usb. Jeez, I thought the check box to "start Link when the phone is connected" was quite easy to uncheck. Maybe most people want Link to just start sync'ing as soon as the phone is plugged in. If you don't want this feature, you can uncheck that option. Or you can complain about it in forums like this.

I do like the suggestion to allow selective backups and restores... maybe that's now included in this new version?

Posted via CB10

BlackBerry Link may not be all that and a bag of chips, but it's much better than the essentially inoperable Kies one is supposed to use with Samsung phones.

Q10  The Other Crackberry Pirate  Z30

Yes selective syncs are now available. Love using my Z10 with NFC On my New Sony X5 Blue tooth Speaker . Amazing sound quality.

Posted via CB10

When I try to install after downloading software, I get a not compatible with win software error message. I am using win 7.

I would like to know why this warning popped up. When I go to my Link software and check for updates it says I have the latest, but this post says there is a new update, and I downloaded it from what I thought was Blackberry's official sight, and after trying to install the new update the above warning popped up. Hopefully my AVG caught a potential heartbleed.

I'm using Win7 Pro x64 on my laptop and the BlackBerry Link auto software update has never worked for me. The only way I'm able to get the latest version is by downloading the complete app and installing it.
Has anyone else had this problem?

And yes I do have the auto update option selected in BB Link ;-)


I submitted the Blackberry Link update (.exe) file to AVG for inspection. I am asking them why they consider this update a threat.

My Remote File Access was working fine on the previous version of link. I updated link and now RFA isn't working... what an update BlackBerry, what a great improvement.
I guess the people at BlackBerry have the definition of things like update, upgrade, progress, improvement and new, backwards.
Thus, I expect, in the next update our windows os will be toast, our hard disks formatted and filled with bad sectors, our BlackBerry device wiped and bricked, and the house will be set on fire by the exploding pc and BlackBerry device... now that's an update!!!

Posted via CB10

No improvement: Same as before - can't sync contacts, only syncs calendar.
Get "cannot commit to device..."

DANGER. This software freezes.

Then, the uninstaller freezes.

Then after you try to uninstall again, it says it is already un-installed.

Then, it works.

Now there needs to be a blackberry software removal tool. Blackberry software is running on my computer without my consent.

Win 7

Posted via CB10

I am so upset. Either blackberry is messing up, or microsoft is breaking it as soon as it comes out. - I don't know how to cope with this. I have a contract with verizon, and if I stop using this phone, I will have to 500$ for their retail value.

Posted via CB10

Just last week, I had to backup a 9830 for a buddy at work - screen was Fubar'd. Used my mac w/Desktop - took all of 90 seconds to back-up...and even less to restore to a replacement phone.

Then I took my Q, opened Link and did a back up....1 hour & 35 min finished.

110% agreed:
DTManager - awesome
Link-totaly useless POS.

Via what's really, a BOLD X....on X.II.I

Updated, my Link looks nothing like it is in the photo:(? Only updated to get the cool look:(:(:(!!

Posted via CB10

I would like to see it synch with outlook. The way my Bold did. And no I'd not want to download this or that or some work around which I have read by others

Posted via CB10

Slow backup, inability to customize backups, unable to control apps, music sync sucks doesn't support ability to locate duplicates and remove list goes. Failure to transfer songs randomly then constant fail until reboot.

I hope they bring better media management and improve backup functionality.

Posted via CB10

The new update won't mount the drives on my z30 and while phone shows up in BlackBerry Link it does not allow me to see pictures, videos etc... I reverted back to previous software and works fine. Laptop is windows 8.1 pro and high spec

Posted via CB10

Version didn't even have a "check for updates" option, at least not anywhere in the software that I was able to find it. Glad there was a link on this article. So far the latest update is not distinguishable from the previous version.

Yeah, no "check for updates". :-(
So far...not seeing any differences.
I use my BB as a USB Mass Storage device for transferring files manually. I only use Link for Full Backups.

Wow. People sure do love to hate Link! Me included I should say, at least up to about a week ago, when I downloaded the latest update.

I'm not sure I should judge so soon, but in all honesty, following this update, any issues I may be having with my my BB, wi-fi, or networking with my Mac, have not been due to Link. It has been working flawlessly. Right down to actually letting me know there is a connection when my handset is not using wi-fi. We all know that this feature often did work in prior versions of Link. But, we also all know that even when there was a connection, Link would show the phone as disconnected. I'm finding the fact that I can now *see* the connection over the mobile network to my Mac as salutary--almost symbolises the fact that finally, BlackBerry has decided or managed to bring Link up to a standard which at least makes it seem that the software was put together by someone competent.

I half expect something to go wrong soon though. What can I say? Once bitten...And we all have been bitten at least 100 times by Link in the past....

Something still still dumb about Link (though it doesn't affect how it works): on the 'Remote File Access' screen, the small print under the box containing the BB10 devices that have been enabled to work with the software: 'remote file access is not supported by the software installed on your device. Update to BlackBerry 10 OS or higher to use the remote file access feature.'

Could there be any statement more DUMB to have written in the software? Apart from something outright insane.

It goes without saying that the software on my device has met the criteria demanded by that statement since I upgraded to iterations from and higher, many months ago. Remote file access does work. [Usually.] Confidence in Link isn't helped by an out of date guidance note which is obviously a legacy of earlier versions of BB10 that the devs have neglected to change.

Had my Z10- STL 100-3 GOT FREEZED. SOME HOW GOT IT RE-STARTED. THINKING OF GOING FOR THE UPDATE qc8960. This problem is recurring oflate. Hope to get it updated.