Some EMEA networks compensating BlackBerry users following outage
This time last week we saw the EMEA (Europe, Middle East and Africa) Region lose service, with the outage lasting three days and spreading to North America. Lots of users complained, while others held strong and battled through. There were also a number of BlackBerry users calling for some sort of compensation for the three day loss of services. As you know the BlackBerry Internet Service is a paid service, most of the time included in the monthly bill and when you don't get use of service you pay for the natural thing is to expect compensation. Although, the BlackBerry outage was not the fault of any network, Qatar's Qtel and Vodafone networks have decided to compensate their BlackBerry users with three days credit.
Qtel has two types of BlackBerry customers, Hala and Shahry. Hala customers will have the three days credit automatically added to their account immediately, while Shahry customers will have the credit added to their next monthly bill. Vodafone Qatar BlackBerry users will have their credit added to their account by October 20 and will be notified by SMS once this has been completed.
We've already see RIM give some compensation in the form of free premium apps but would you like to see your network compensate you for your loss of service? Hit us up in the comments with your thoughts.
Source: Gulf News