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Nationwide BIS Outage Reported for Most Carriers

By Adam Zeis on 17 Dec 2009 09:36 am EST

BIS Outage

*Update* - 2:30pm ET - It looks like BIS is slooooowly starting to come back to life. Some emails are coming through, but it looks like thats about it for now. A statement issued by RIM says they have isolated the issue, and are in the process of restoring email to all users.

The tip line is going to explode - it looks like BIS email is down for most carriers across the US and parts of Canada. No one is receiving email, but it appears that browser, BlackBerry Messenger, voice and SMS are still working however. No reports of exatcly when things went down or when they'll be up and running. Keep it here and we'll report anything as it pops up. Jump into the forums for more discussion.



Just got off the phone with VZW - no idea when it will be back


Oh thank goodness, thought it was just me!


Waiting on an email now. . .


i havent received any emails.. it was too quiet... i usually get 4 in the morning


I am in the office with AT&T and Tmo BIS users. I am a VZ BIS customer... Nobody has service. Last emails received were around 3am today...

Lets go RIM...!!! :)


Cellular South, Mississippi


No AT&T BIS... Currently in PA.


My last emails were around 1am. I usually have a bunch in the morning so I knew something was wrong. Let's get it together RIM/carriers.


Wow.....I just came online looking for this. I thought it was my phone and just did a battery pull.

Sexy NJ

I deleted and readded my accounts, did a battery pull, etc, thinking it was my phone. I should have known to check good ol' faithfull Crackberry first!!! LOL Nothing for Sprint in NJ!!


I deleted my account and the corresponding service book entries! in hindsight i really shouldn't have done that... now undelete wont get it back to normal :s


Thank you for posting this... I was wondering and just posted something in a different thread. You guys are more up to date than Verizon web site (or wherever I need to look for)! Northern Colorado here..


That would explain why hadn't sent me my daily 5 emails before I even woke up today...


They just told me it started in Florida and there is no time set for it to be fixed.....


Yep there is an outage, the BBM and Internet will still work (Separate Servers). The verizon Tech told me that it will be up by the end of the day....OH JOY!


So glad i Have BES. gotta love it. Still getting my Work emails.

The hell with the Persaonal ones. They can wait...


many people use BIS for their work email but it gives us a nice break :)


Went down at least over an hour ago....


Longer than that, i have not been receiving email since 4am... and im in NY


Is it just me or is this turning into a once a week occurrence?


Atlanta, T-mobile.. no emails!!


No email service here.......


Most data is working fine, but e-mail service is down here with T-Mobile in Delaware.


BIS is down up here on Rogers in Canada. Doh! My BB has been very quiet all morning... was wondering what was up. Calls to the support line are on hold for a VERY long time. Getting flooded.


It feels like it's almost a monthly occurence that I see BIS outages reported.
Isn't e-mail reliability one of the cornerstones of Blackberrys reputation and success? Maybe that only applies to BES.


Thats the whole point of having a bb... ughh


Movilnet, Caracas, Venezuela....BIS DOWN!!!!


My last email was at 2:42am today, BBM is still working. Glad I'm on holidays take your time RIM ;-p


Verizon in Orlando, FL. My BES is working, but my BIS is not. I can’t receive emails at all. I’ve send my service books like four times. When the problem’s corrected, I’m going to have a LOT of emails. :p



t-mobile chicago no email either....




Verizon in NJ = EMAIL FAIL


I thought i had forgot my password so I been waiting for an email for 4 hours now!


My last email was 3:18 AM, Verizon in NC.


if it helps i have been up studying all night and havent been receiving email since around 2:30am EST


All joking aside this is really getting ridiculous. 2 or more outages a month is not acceptable.


Telus BIS is down in Quebec, Canada..

Pilot Prop

i didnt even know mine was out until this morning when i started receiving bunches of emails back to back late last night


Im in NJ/NY and personal and work email is done.

Apparently this issue is also global. I heard reports in Europe and Asia. RIM better get working fast.

Loads of companies are in shambles today regarding communication : P


my last email that I received was at 12:35am central time then it just stopped. I am on Sprint in Houston TX.


Tennessee emails


No email in PANAMA, PANAMA using cable and wireless movil =(


cannot send / receive here on Long island, this is happening too often with BB


Sprint, Kansas City. Tell me again why I got a Blackberry?


My default search engine is now Bing. No other options for default that I can find. However, hit your bookmarks tab and you will find the other search engines in the links section. It looks as if Verizon is making Bing the default but you can still access the others with two button pushes.


T-Mobile/Saint Paul, MN. Didn't get an email that was sent 02:15 CT and none since.


T-Mobile, Irvine, CA. No email


Instant Messenger is working...!


The outage is not only for US, We are experiencing the same issue in Panama City, Panama, I haven't received a single e-mail since Yesterday at 2:00 AM.


Its down here too, thought my BB was unusually quiet this morning.


Hmmm, maybe time for me to really consider moving from my BB to the DROID. On a side note, at least my corp. BB still works from the Corporate servers. Whew.

A. Wilkes

No service. Was looking forward to my emails from this morning. :(


US Cellular - SW Missouri Area. Receiving emails, but browser is really slow.


this just proves my decision to move away from BB to droid. despite all the constant bricks of the phone i get when upgrading/installing/or remove apps, i now have to deal w/ the monthly BIS outages. we pay WAY TOO MUCH damn $$$ for this to happen!!!


T-Mobile Las Vegas, BIS!


My Verizon berry shows that an e-mail was sent, but it didn't make it to the sent folder. I see a lot of e-mails still on the server, starting with one that was sent to me at 1:40 am (EST).


None here either, T-Mobile Northern NJ!!! What kinda BS is this??? lol, This is incredible.. They soo pushing these blackberrys only so they can thro everybody crazy...GET IT TOGETHER!!! WE ARE PAYING TOP DOLLAR FOR THESE DEVICES!! SHEESH.. CRACKBERRY THANKS FOR THE UPDATES!! YOUR THE BESTEST..LOL


I stopped receiving e-mails last night at 9:50. I knew something was wrong because I slept like a baby, no emails all night long. But I did think I was going crazy and that my phone was screwing up.


I've gotten couple emails. Its still good here?


i thought it was just me!


Figures it happens today :(. The day I decide to take off, woke up early, saw the bb had no e-mails complaining about an outage and went back to bed. Get a call while I'm sleeping telling me the mail server was down :/. BES is too expensive for just me to have at work...
edit: Toronto, Ontario here.


They better hurry the eff up, I am dying here!


I came here looking when I only had three emails this morning when I got up. I agree with the others...this shouldn't happen with this type of frequency that we have seen the last couple of months.


Current status: Outage is active
Last Email: 2:31 AM EST


Sprint in Indiana down.


Me and my girl haven't been getting our emails in either! Come on RIM stop letting us down =(


No Emails in Cleveland, this sucks.


Maybe they are doing the BIS upgrades today:p


This is why my personal device is an iPhone!
I support dozens of BB devices at work - the unreliability of data service is shocking! And the fact that BlackBerry's own web site doesn't report outages right away is just angering! It's a good thing sites like this exists!


Just received message on PC email that there is update available installing now.


yes, I am not getting emails cant access BIS site.


Whew, I feared it had something to do with BBM .55 that I tried to download the other day.


I just noticed that I haven't gotten any emails in a few hours. I logged in to my gmail account on my Mac and noticed unopened emails just sitting there.


No emails here either.


He tricked the carriers and started the revolution a day early!!

Either that or RIM is preparing to push bing to all the masses!


Checked with my family and friends and yeah we are not receiving our emails either....


no email here in MA for AT&T. don't know when it will be back. i need email!!!!!!!!!!!


Looks like it's everywhere



This is the 3rd time since I have got my Blackberry Tour in September. It would be nice that with these outages came some sort of upgrade or improvement to BIS or maybe a new legit OS to everyone. Or how about a freaking discount on service to customers through the wireless providers. Its not worth the 85 bucks a month if once a month service is down for a full day.

Mr. Spontaneous

Yup. No BIS email here in D.C. on Verizon.


For anyone tossing ultimatums in the comments...

We Don't Care


I didn't give an ultimatum, but I think if anyone from RIM reads this, they are useful in letting them know that RIM needs to get their act together.


I thought i was losing my mind, no emails by 10am problem even did a better pull glad i checked out crackberry


I work in I.T. for a major healthcare system. Rather than carry a pager AND a phone, I have our system set up to email me with the page. The BIS outages are beginning to occur more frequently -or at least in my opinion. I sure hope RIM gets to the bottom of this. I certainly don't want to be involved in some lawsuit because our system went down and a patient died because I missed that page! So much for technology. If this were an AT&T issue, it would be all over the tech blogs.


RIM, why, in the name of Sam Hill do you not have a redundant set of servers ready to pick up the ball if there's a system failure. By that, I mean a different batch of hardware, imaged daily, in a separate location, with its own network connectivity, ready to reduce downtime to minutes.

If network providers (like Sprint, VZW, AT&T, NTT, L3) can provide DIAS with "five-9s" of reliability, you can certainly provide the same relative "up-time".


My last email was at 3:01am. Thought my phone was broken.... called VZW at 930 and they said 80% of BB users are without email. I've only heard of 1 person still receiving email on their BB. (I'm in NJ)


i just started receiving e-mails


10:55 received a ton of email in MA with vzw.


T-Mobile in Dallas is back up and running and emails are pouring in.


Still no emails. Stopped around midnight last night here.


I love my new 9700 but I had to put my SIM card back in my iPhone this morning. This is getting embarrassing for RIM.

They need to consider a service fee credit to all BIS users, or something to save some face.


Back up on AT&T in pa


no emails other than BES emails.


Just Received An Email Just Now, I Think It's Working In San Diego Now.


Looks like it's down in Europe for me as well.

I'm on VodaPhone, w/ Verizon's service.


I am in Houston and BIS service is down. Data service is up and all email through BES is working.


I was just getting ready to post that no email has been coming through also but just as I began to enter my post I started receiving emails on my Tour. RIM needs to get their act together and quick!


No email on either BB. Verizon Storm & T-Mobile Curve8900


It is back up in the NY/NJ area


I'm in Jersey City & still have nothing....


Ah! I logged onto CB right now just to check this because I didnt have a single email when I woke up, which is impossible. Thanks CB, again!


No emails yet with VZ in San Antonio. I just checked my account online and have about twenty emails that haven't come through yet. Pathetic.


Looks like it's coming back up!
Verizon service in CT


Nooooo emails. EPIC FAIL. C'mon RIM...get it together.


this will be resolved???


VIVO carrier and none of the 6 emails I got in he inbox were pushed.

BBM is crawling. The lag makes talking impossible.


Seems to be back up in Ontario on Bell. I just received a bunch of emails.


Just got an email from BB, announcing there is an update for my 9700... first email since last night some time...

Maybe that's what's causing the issue?


about the outage when I called to report an email issue this morning. STUPID STUPID STUPID


8:21am Pacific Time - BB email still down for us Sprint users here in the Central Valley/Bakersfield, CA area...

BB Curve 8330 - Sprint



Still no emails here.....


Kinda started freaking out when I couldn't send emails and wondering why I wasn't getting any. Glad to hear its not just me having problems.


Verizon BIS still down in Phoenix, AZ at 9.30 AM local time


Nothing here in NYC. Someone needs to plug in the server. :)


Well I woke up this morning and when I boot up my phone I get "Uncaught exception: Index 4 >= 4" and then a white screen that displays "App error 523" and now I have to deal with this. This sucks and somehow Im still grateful that even though my phone is a paperweight it still is more useful than an iPhone. :D


it has been down for a while on telus and I thought it was just my phone. At least I feel a bit better now that I checked crackberry


Over the past week, My BB Curve (Sprint) has been re-registering to the network (all email accounts) twice a day.

Have not received a single email since around 10 PM last night.


Just started receiving email!!! 'Bout time!!!


NJ Verizon is still out...someone in my office just jumped out the window!

Mr. Orange 645

VZW is back up and running here in SW MO as of about 30 minutes ago. Crossing fingers it stays up and running!


It may be to soon to ask this and im sure it would have been posted but I am going to ask anyway and someone can stamp my head with the "DUH" stamp. But is there any reasons that have been disclosed as to why this happened or possible ideas why it may have happened?


Thank god for Crackberry.....
ATT user in San emails as of 8:35am PT
Browser works.....


Cincinnati Bell - emails getting thru both ways but with a lag


I have t-mobile and I have nothing either... looks like the last one that i got was about 3 or 4am...

come on RIM this sucks...thank god im at my office and have a computer in front of me!

Oh yeah and i bet the guys that are reviewing these blackberrys for the roundrobin even are loving the fact that this is happening!


I was sending wallpapers last night from crackberry. And the last one I got was at 1:01am central time. I tried sending 2 more and nothing. I figured it was down. I tried resending the wallpapers 2-3 more times and nothing. Then I went straight to the forum's but nothing. I kinda knew I would see this, this morning... Still nothing. I'll know when it's back up because my phone will blow up with probably 25-40 emails all at once!

NEW UPDATE: Just recieved 2 emails and 1 facebook message. But there are a lot more. So it's trying to work but not fully there yet...


And remind me why I got rid of my SideKick after their big data outage?


no wonder.... woo hoo... my first BB outage....


My first outage to. Im so


No email or facebook for me right now in Pittsbugh...and though Wifi.


Current Status: Service has restored as of 11:41 AM EST.


VZW in NC, still waiting. Not back up here but hope it's coming soon.


Emails getting through but with considerable delays.


Just started getting emails again.

Only got 2 and I imagine it's not fully back yet as I am expecting quite a few more that have not come through yet.


Hate it when this happens but as long as they get it up and running today I won't be to disappointed.


Email sucks to not have but facebook is the devil anyway. All of our lives are better without it. ;)


hhey all, im on tmobile in san diego, and i just got a bunch of emails through BIS, so its possibly coming up


Still down in Miami


Storm 9530 on Verizon in Grand Rapids, MI - email silent on my device all day so far.
Web works.


Still down- November, December- should it be acceptable to automatically pull our batteries out once we see that there are no e-mails coming in? What's wrong with this picture?
Southern Clifornia T-Mobile- I called T-mobile- poor rep sounded slammed- but they have no clue as to when it will be up.


Friends on VW are currently getting emails... in bulk!


none of the carriers here!!!


Good thing I'm working in a basement with no cell service today and probably would not notice anyway! :)


Just received my emails. What took you so long RIM/ATT?


Out in Kansas City for several hours


Sent two test shots to my work PC (back & forth) at 10:15 CST and another at 10:52 ... I think I'm getting a pulse here. (New Albany, MS, near Memphis, TN)


Finally working again!! In Los Angeles. AT&T.


Mine has been going in and out now everyday for about a week or so. finally finding this reassure's me that I am not going nuts thinking its just me. I actually have 2 emails on my phone, my comcast one, and then my vzw.blackberry one and the vzw one seems to be working ok.

big dawg 23

I just got 15 Gmail ones but nothing from my works Webmail or home account.

Sajan Parikh

It's back in Davenport, IA on AT&T.


Just started working in Salt Lake City, UT, Verizon.


Still no email through VZW in Milwaukee. I know there are emails because I see them when logging into GMail

Sam K

The last gmail email I received last night was 2:41am ET. Then it was down until 11:32am when I got all my gmail emais since last night. Great timing on RIMs part considering their earnings conference call today is at 5pm ET.


No email for T-mobile in Kansas City, Mo


I hope Tmob gets the Iphone next year. I really think I am over RIM


I think its back up.


Still no emails through Verizon in Columbia, SC


Still nothing doing for me on AT&T in New York. I've now gone nearly 9 hours without receiving any emails on BB. What a drag.


Telus working, Bell & Rogers still out.


No Gmail,Yahoo, or RR emails getting through.


its back for me .. tour in NY =)


since 1:00am Brazil DST, till now no e-mail. Browser, Messenger OK.


sporadic, but its coming least in NYC




Well, my VZW blackberry is going nuts right now downloading and dinging for every email that is pouring into it... so I'm going to take a wild guess and say that VZW bis is back up and running! :)


I'm still not able to send or recieve emails. I'm in Toronto.


I wonder if it has anything to do with the OS updates that were pushed out today, I got an update on my AT&T 8310 to 4.5.182 (306).


Just got 2 emails on one of my Yahoo accounts...

Sprint in Chicago

The Consigliere

Still out here, just tried a test from my work to my Berry & showed up in Gmail on my computer but not on my Curve.


Just got three emails at 11:25 CT. T-Mobile/Saint Paul, MN.


VZW Tour in Philadelphia


I just got 3 emails (was expecting a lot more) tried sending a test email from one account to another (Both are on my berry) and nothing happened. dunno if it is coming and going or what
- 9700 bold on Bell in ontario


nothing in guadalajara, mexico


Restored 11:06 VZW NC.


Email finally arriving, curve 8310. have lost ALL contacts!!!!!


BIS is up and running again here in San Diego. T-Mobile Curve & Verizopn Storm.


Long Island - Verizon - last email received was around 4 AM EST. Able to send emails as of 12:15 PM. Still can't receive emails as of 12:30 PM EST.


Apparently its affecting the cosmos. Next thing you know, I will get a date with a gorgeous red-head.

Restore some balance to the universe already, RIM!


well i'm glad im no the only one. . .


Just a few minutes ago, I received my first email of the day. Not sure if it's good to go or if it will be up and down...Keeping a close eye on it.


Sporadic behavior at this point. Received some emails to my regular account which did NOT show up on my Tour.


11:37 AM CT...

My e-mails just started flowing in from overnight.

The BIS website is not allowing me in though.


VZW in Alabama - no emails since about 3am


No email for the past dozen hours, and is down, too.


After nearly an hour of troubleshooting, a friend and coworker informed me that had news of this outage. Now I'm a registered user. Thanks Crackberry and thanks to my friend!


Getting Emails from the vzw.blackberry address but none of my others accounts.


Why is T Mobile still out?


Just got a crap load of email at one time! So I'm guessing it should be back up.....


I called my netowrk this morning At&t and was told that the BIS system is down so this in indeed true, and i's affected most networks.
The have no idea when it will be back up and I am frustrated and pissed.


ohio, verizon, no emails


VZW/NYC Still not receiving e-mail for my aol mail. Twitter on my phone isn't working either.


just got a bunch as of 12:49


mine is working now! about 20 emails just came all at once :))... verizon... alabama...


my email is down.....luckily i checked this before trying to re-set-up my email! comeon BB, get ur Servers up! I kinda feel like i have a toy iphone!

otherwise my STORM2 kicks A**!.....

Storm 2 (9550) owner never lookin back!


Bis is down no etr... sorry the rehab is open again


Telus Toronto just starting to receive emails again :)


In Venezuela the 3 cel phone operators (Movistar, Movilnet and Digitel) all 2 work with pin messages, sms, voice buy e-mails are down

I read somewhere that in peru 2 operators hace the same problem


BIS (hotmail and gmail)and facebook emails are still not working. Thankfully my BES is.


Seems to have subsided here in the GTA with Rogers.


one of my accounts i rec'd all expected emails, the other address, nothing


one of my accounts i rec'd all expected emails, the other address, nothing


Glad I saw this. I was ready to through my storm around a bit. I was able to send a few emails this morning. My bb email address receives mail, but my push and business emails are not coming in. Facebook is ok though


Mine just started flowing in fast and furious around 3pm est


T-Mobile BIS has been down, for me, since last night at about 11pm PST. Just called T-Mobile to get a credit issued and their first response was an insulting $0.66 (date rate) per BlackBerry. WTF. I then asked to speak with a supervisor and the maximum credit she could apparently issue was $5 per BlackBerry. I told her that was B.S.


VZW Salem, MA -- No e-mail since 2am. SMS are sporadic.


Glad I saw this. I was ready to through my storm around a bit. I was able to send a few emails this morning. My bb email address receives mail, but my push and business emails are not coming in. Facebook is ok though


Just got one here in San Diego....


BrickBreaker still works, what's all the fuss about? lol

Sprint-Tulsa, OK Tour 9630


T-Mobile, Schaumburg, IL started getting e-mails at 12:00 CST


Yeah, same here. I instantly freaked out when my alarm didn't go off this morning. By alarm I mean my 7 routine e-mails at 9am and however many Facebook notifications. Slept right on through. Woke up, sensed a disturbance in the force, and removed my berry from the find I had no LED action. Nearly shat myself.

Needless to say I flew over to teh computorz to check my dearest Crackberry and as always, I found the answer.



T-Mobile, Eastern NC. Still no e-mails. 1313 hours.


My dad and i work together in our mutually owned business. I have a storm and he has a curve. we are on verizon. The same account. Our email is serviced from the same provider. I am finnally recieving email and he is not yet. weird.


Seattle, WA here; T Mobile. I received one email this morning when I woke up but now I'm not getting any at all.


USCC in Des Moines, Iowa. I started getting email about @ 11:15 Central however it looks like it stopped working again.


ahhh, my mailbox on the pc is over flooded


did a reboot using restartme. and now i got email. 1120MST.


i rec'd a bunch of emails, but now it seems as if im not receiving any again. WTF


I got some old emails but no new ones. T-Mobile\Saint Paul, MN.


still no access to bis websight though. can't send service books.

p.s. sms isn't working now.

p.s. again. only aol account working. yahoo, gmail, msn still a no go.


I'm not complaining, I am glad I don't have access to my email, less work 4 me!!!!


Was just in Sprint Store in Dallas - I have nothing. No email, SMS. No time frame to be up and running out here!! :(


Neither my dad or I is recieving emails now. grrr.


It's 1:24 PM EST. and I received 24 emails into my berry. Maybe over!


Nothing. Was down until about 10:00AM PST, then got a burst of about 11 email messages. Now nothing. Can't log into BIS or anything.


I will say that it's fun to know that, like myself, many of you tried to correct it on your own. It's fun knowing how to fix things! That being said, I haven't had any emails since probably 1 am. Coincidentally, Sprint was having text issues last night too. I thought my Tour was just crapping out on me.

To be perfectly honest, the quiet is kind of nice.


The emphasis is on "UP". Service returned at about 1230 PM (EST).
I'm on AT&T, Bold 9000 in Virginia Beach, VA.



My Storm 2 just went off and I had 34 emails and 54 facebooks notifications. LOL

The Consigliere

Well I just had a burst of 9 emails come through, I had them all previously in my Gmail inbox on my computer so things may be looking up here in the sunshine state.


Got a burst of 24 emails over 2 minutes. Now nothing. It may be coming and going at this point.


Got a burst of about 50 emails about 12:30 and none since. I'm on TMobile in Norfolk VA


I am in TN and on VZW.....