Nation Wide BlackBerry Internet Service Issues?!

By Kevin Michaluk on 10 Apr 2008 12:51 pm

That's what BlackBerry users across many carriers are reporting this morning... BES users seem to be ok, and not everyone seems to be affected, but the word so far is that there are BIS difficulties today. Are you getting your emails? Let us know in the comments to this post or keep up to date in the forums...

Update: is now reporting that AT&T 's issue has been resolved. Looking at comments/posts it seems most people who experienced problems are starting to get emails again, so I'll drop the ALERT off the subject title in hope that the sailing will be smooth from here out. Strange that users across carriers were effected though...I wonder if we'll hear what caused the hiccups. 

Topics: News & Rumors

Kevin Michaluk Kevin Michaluk "Founder, Editor in Chief " 3922 (articles) 3286 (forum posts)


I'm getting all of mine here in NYC. Last email came in at 1246.
I have a curve 8320 using TMO/BIS.

Adam Zeis

I'm still up and running in NJ as of now .. nothing fishy so far.


Up and running in Michigan, for now anyway.

Kevin Michaluk

Just spoke to an AT&T employee who confirmed there are issues right now with the BIS service, but there were no details as of just yet.

Ticket # TT000006640797

I guess we'll see how it plays out. I'm good on Rogers in Canada right now, and hope it stays that way.


i just switched to a 8330 on bell in ontario canada, having trouble switching my bis because its not released yet, lol, but the curve is on the bell site. YAYish


All ok T-Mobile, Pearl 8100, Michigan

Kevin Michaluk

Outage information from AT&T

Valued Customer,

This e-mail is to inform you of a network problem that MAY affect your Mobile Data Service.

Trouble Ticket Number: TT000006640797
Severity: Medium
Description of Issue: Degradation of RIM Blackberry BIS service
Location of Issue: All Regions/ All Markets
Start Time: Apr 10 2008 07:42 AM PST
Symptoms you MAY experience: RIM BlackBerry BIS customers may be unable to send/receive messages.
Estimated time of repair: Unknown

Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue. If you have any questions, please contact Enterprise Technical Support at 888-334-3787+PIN for more information.

Use pursuant to Company instructions


No problem in Northern California.

8300 Curve, AT&T BIS


Alltel in South Carolina is working fine...


My email is coming in really delayed and in bunches. I'm in NYC with TMO BIS 8320.


I've been receiving all my messages,emails, etc.....all morning from all over the nation.No problems encountered.

8703e Sprint

Pete Sake

I Have A 8320 Thru T Mobile And Im Receiving All My E-Mails, SO Were Good Here, Well At least On The East End Of Town....!!


got my emails today...
i just want my 4.5!!!


no problems in boston, just got my crackberry newsletter about 10 minutes ago.. :)

Data seems to work fine..


I have no problems with my 8320 unlocked on Rogers BIS. However, the bb unlocked that I sold to my friend is having trouble getting registered. I had it registered two weeks ago with no problems, before I sold it to him. Hmm? I even called Rogers and they are puzzled why it is not registering, although it worked fine for me two weeks ago, but not for my friend. Poor fellow! Any suggestions?

T Bone#CB

No problems in Anchorage, Alaska unless you you consider yesterdays snowfall awful!


i live in brazil, and today i had some problems connecting with BES too.


I've been having these problems on and off for the past two days, its starting to get annoying..


No problems here...

Sprint network on an 8830.


No problems here in NYC. curve 8310 with att


Blackberry Curve 8320
Email outages this morning. I woke up and all the emails were deleted from my phone. I just began to receive them all again a little while ago. Hopefully this is the end of it. Also, when I woke up, none of my calender info was on the home screen except one event that happens a couple months from now. I wonder if the service problem somehow affected my calender as well.


I have had no problems.


I have noticed the net was real slow and sending pix slow also. pearl user


I've been getting my e-mails all day in Calgary on the Rogers network. There were some short delays in sending mail out this morning, but just a minute or so. It's working at normal speed this afternoon.


I have AT&T, live in L.A., and haven't had any e-mail problems today. So I'm good......


i have sprint, unable to browse websites, but getting email


Yeah it was down this a.m. I thought I downloaded something bad that was making my phone trip out.Come 2 find out it was the system. I was on the web & it wouldn't load so I turned off my phone & turned it on & it was working again.


are coming through just fine via yahoo server


Ok for most of the morning here in Honolulu, HI. Aloha!