Letter 1: I was an employee at RIM for a year and a half. I worked in the legal and business affairs departments, and despite having originally thought I'd landed the jackpot job-wise, it took no time for me to begin planning my exodus. My first week started with a complete change in my title and duties without anyone telling me, and when I dared ask what was happening, the director (my boss) and her BFF the OD business partner ganged up on me and threatened to let me go, setting the tone for the remainder of my time there.
Letter 2: Inside RIM there is a small-ish (maybe 200-300) group of employees who's only focus is keeping the BlackBerry services (Email, Browsing, BBM, the network, etc) running for our customers. We're a 24/7/365 organization, maintaining 10′s of thousands of servers, network devices, services and basically anything that keeps devices working with our service. Keeping this massive service running smoothly, and keeping visible downtime to a minimum is a monumental task, made worse by the poor management decisions we deal with every day.
Overall it's mainly more of the same... not great to read from the perspective of a BlackBerry fan, but it is what it is. At this point I think RIM's issues are pretty well known to everybody. What matters now is where RIM goes from here. Oh, and for what it's worth, I hate blogging stuff like this... if any more letters get posted I'll think Ill just leave them to be discussed in the CrackBerry forums. Let me know what you think of that notion in the comments.
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